Tiger Tech Support

Faculty and Staff

If you don’t see an answer to your question below, contact CTELT for instructional technology assistance or contact the CTC HelpDesk for all other questions.

I want to see a list by topic of information about technology tools and resources at FHSU.

I want to know:

• how to request computing and telecommunication services at FHSU (Information for New Faculty and Staff) 
• where to find help using Learning Technologies at FHSU
• how to request maintenance or report problems with my university computer or printer
• about computing policies at FHSU that apply to me
• about scheduled maintenance on FHSU systems

I need information / help with:

• choosing a secure password
• accessing my TigerTracks account
• developing my courses and using Blackboard
• using my university e-mail account (Lotus Notes)
• getting my wireless Internet connection to work
• accessing library databases from off-campus
• basic computer maintenance and virus protection
• checking out computing / media equipment for temporary use
• purchasing software for my university computer / personal computer
• using campus telephones, voicemail, or other telecommunication services

I want to see a list of links to online training resources:

• Atomic Learning Tutorials (for a variety of popular software programs)
• Software Programs / Internet Tools (Learning Commons)
• Blackboard and other Instructional Technologies (CTELT)
• Online Tutorials
• Quick Start Guides
• FAQs, and more!

I would like information about on-campus training workshops for:

• Faculty/Staff E-mail and FHSU Administrative Systems (CTC)
• Course Development / Instructional Technology (CTELT)
• Online Learning Technologies
• Mobile Teaching and Learning
• Online Course Development
• Web 2.0 Tools