First Impressions Matter:  A Customer Service Training

Date:  January 24, 2018

Time:  8:30 a.m. - 12:00 p.m.

Location:  Pioneer Room, Memorial Union, Fort Hays State University  

Cost: $119


This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.

Learning Objectives

  • Demonstrate knowledge and skills needed to communicate professionally, achieve respect, enhance customer relationships, and secure an overall competitive advantage through excellent customer service.
  • Define active listening and explain its importance.
  • Display an understanding of basic telephone etiquette communication
  • Display an understanding of proper written and email communication.


This workshop is facilitated by Dr. Stacey Smith & Ms. Hannah Hilker

SHRM Professional Development

The Fort Hays State University Management Development Center is recognized by SHRM to offer Professional Development Credits (PDC's) for SHRM-CP or SHRM-SCP.SHRM 2017 This program is valid for 3 PDC's for the SHRM-CP or SHRM-SCP.
For more information about certification or re-certification, please visit







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