Welcome to the CTC HelpDesk!

The Computing and Telecommunications Center HelpDesk provides technical assistance, referral information, and access to FHSU computing services.

Let us help make your FHSU experience a successful one!

CTC HelpDesk images

Our Mission

As a dedicated team of professionals, the CTC HelpDesk strives to provide Tier One technical assistance “above and beyond” the expectations of the FHSU community.

Objectives

  • To provide assistance with the access and use of FHSU computing resources and offer referral information for topics outside our scope of service
  • To provide a helpful, courteous, and knowledgeable first point of contact, through e-mail, by telephone, and in person
  • To listen carefully, ask questions, and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action, and follow through to deliver a satisfactory resolution
  • To provide pro-active, accurate, straight-forward, and relevant resources to empower our users to find technical information and answers quickly and conveniently
  • To cultivate a team environment that supports and encourages us to exceed our goals
  • To maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services