Contact Info / Hours


113 Tomanek Hall
785-628-5276
1-800-628-FHSU
E-Mail the HelpDesk
Secure Comments Form

Regular Hours (thru 12/12/14)
Mondays-Thursdays:   8am - 10pm
Fridays:                           8am -  5pm
Sundays:                        5pm -  9pm

Winter / Holiday Break
Weekends:                           CLOSED
Dec. 13 - 22:   Mon-Fri:  8am - 5pm
Dec. 23:                      8am - 4:30pm
Dec. 24 - Jan. 4:                   CLOSED
Jan. 5 - 18:      Mon-Fri:  8am - 5pm
Jan. 19 (MLK, Jr. Day):         CLOSED
Jan. 20:       Resume Regular Hours
 
Current Hours (PDF) 


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Welcome to the CTC HelpDesk!

The Computing and Telecommunications Center HelpDesk provides technical assistance, referral information, and access to FHSU computing services.

Let us help make your FHSU experience a successful one!

Student with laptop
HelpDesk Staff
HelpDesk Office

Our Mission

As a dedicated team of professionals, the CTC HelpDesk strives to provide Tier One technical assistance “above and beyond” the expectations of the FHSU community.

Objectives

  • To provide assistance with the access and use of FHSU computing resources and offer referral information for topics outside our scope of service
  • To provide a helpful, courteous, and knowledgeable first point of contact, through e-mail, by telephone, and in person
  • To listen carefully, ask questions, and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action, and follow through to deliver a satisfactory resolution
  • To provide pro-active, accurate, straight-forward, and relevant resources to empower our users to find technical information and answers quickly and conveniently
  • To cultivate a team environment that supports and encourages us to exceed our goals
  • To maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services
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