Welcome to the CTC HelpDesk!

NOW HIRING!

The CTC HelpDesk provides technical assistance, referral information, and access to FHSU computing and telecommunication services.

Let us help make your FHSU experience a successful one!

Our Mission

As a dedicated team of professionals, the CTC HelpDesk strives to provide Tier One technical assistance “above and beyond” the expectations of the FHSU community.

Objectives

To provide assistance with the access and use of FHSU computing resources and offer referral information for topics outside our scope of service
To provide a helpful, courteous, and knowledgeable first point of contact, through e-mail, by telephone, and in person
To listen carefully, ask questions, and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action, and follow through to deliver a satisfactory resolution
To provide pro-active, accurate, straight-forward, and relevant resources to empower our users to find technical information and answers quickly and conveniently
To cultivate a team environment that supports and encourages us to exceed our goals
To maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services