Contact Info / Hours


113 Tomanek Hall
785-628-5276
1-800-628-FHSU
E-Mail the HelpDesk
Secure Comments Form

Regular Hours (thru 12/12/14)
Mondays-Thursdays:   8am - 10pm
Fridays:                           8am -  5pm
Sundays:                        5pm -  9pm

Winter / Holiday Break
Weekends:                           CLOSED
Dec. 13 - 22:   Mon-Fri:  8am - 5pm
Dec. 23:                      8am - 4:30pm
Dec. 24 - Jan. 4:                   CLOSED
Jan. 5 - 18:      Mon-Fri:  8am - 5pm
Jan. 19 (MLK, Jr. Day):         CLOSED
Jan. 20:       Resume Regular Hours
 
Current Hours (PDF) 


About the CTC HelpDesk


Description of Services


CTC HelpDesk

The CTC HelpDesk is a service provided by the Computing and Telecommunications Center (CTC) at Fort Hays State University. It is the focal point for technical assistance, referral information, and access to FHSU computing and telecommunication services.

The HelpDesk provides assistance with the TigerTracks Web portal, TigerEnroll, FHSU e-mail, online collaboration tools, the Blackboard course system, on-campus Internet access, student Web pages, and many other technology-related tasks.

A variety of software products are available at volume discount prices through FHSU’s online Software Center. Free scanning and use of a customer workstation are some of the other services available in the HelpDesk office.

FHSU faculty, staff, and currently enrolled FHSU students may use HelpDesk services. The Tiger Info Call Center and faculty Media Equipment Checkout offices are also located inside the CTC HelpDesk.

We encourage you to become acquainted with the CTC HelpDesk staff. We look forward to assisting you with all of your computing activities at FHSU. Let us help make your FHSU experience a successful one!

More information about these and other services provided by the CTC HelpDesk is available at www.fhsu.edu/ctc/helpdesk/. If you have questions or comments about TigerTracks, FHSU Mail, or other FHSU computing services, contact the CTC HelpDesk.

Tomanek Hall 113
(785) 628-5276, 1-800-628-FHSU
helpdesk@fhsu.edu
www.fhsu.edu/ctc/helpdesk



Media Equipment Checkout

The Media Equipment Checkout service is available to faculty for instructional purposes. It is located inside the CTC HelpDesk office in Tomanek Hall, Room 113.

Tomanek Hall 113
(785) 628-5521
www.fhsu.edu/ctc/equipcheckout/



Tiger Info Call Center

The Tiger Info Call Center provides general information to prospective, on-campus, and Virtual College students, faculty, staff and other members of the FHSU and Hays community. Callers receive directory assistance and information on current events hosted on our campus. Tiger Info operators give front-line support with course schedules and personal information in TigerTracks and TigerEnroll. They also provide help in applying for admission and ordering textbooks and offer assistance with various student processes. Visit the Web site to view their hours of operation.

Tomanek Hall 113
(785) 628-4000, (785) 628-3478, 1-800-628-FHSU
or press 0 from any campus telephone
www.fhsu.edu/ctc/tigerinfo/

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Acknowledgements

This site was developed by the staff and student employees of the Fort Hays State University Computing and Telecommunications Center HelpDesk. If any information from this site is used for other purposes, please acknowledge the Computing and Telecommunications Center HelpDesk at Fort Hays State University, Hays, Kansas.

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