Note: If you experience performance issues while using Internet Explorer 8, please see Internet Explorer 8 Compatibility Information for additional information.

How can I have my test or quiz reset?

Why doesn’t my Test Timer appear?

My Internet connection is configured to time out when it becomes inactive. How can I make sure it stays active while I take a test or quiz?

The instructor is the only person who can reset a test or quiz. The student should contact the department for assistance if the instructor cannot be reached. It is recommended that the student save each question while taking the quiz so their answers are not lost.

If you experience problems with having to have a test or quiz reset multiple times, please consider the following possibilities:

• Sometimes when taking a test, a small window may pop up under the Blackboard window (asking the user to accept a certificate for running Java). Since this window is hidden under the Blackboard window, you might not see it. You can use Alt+Tab to scroll through your open windows to see if this is happening. If you receive this prompt, accept the certificate.

• It is possible that a Java installation issue may be causing the problem. For more information, see How to Install or Update Java.

If you are normally able to complete tests with no problems, and multiple students in your class are experiencing problems submitting a particular test or quiz, please contact your instructor to report the issue.

For further assistance, students should contact the CTC HelpDesk. You will need to provide the following information:

• Your name
• The instructor's name
• The Course Name and Number
• Which specific test(s) you are having problems with

For assistance with test or course design issues, instructors should contact CTELT.

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In order for the Test Timer to appear, Javascript must be enabled in your browser:

Internet Explorer 7:

 1. Click on Tools > Internet Options > Security tab > Internet > Custom Level.

2. Scroll down (near the bottom) and enable "Allow status bar updates via script."

3. Close all browser windows. Reopen your browser and see if the Test Timer appears.

Firefox 3:

1. Tools > Options > Content

2. Check "Enable JavaScript"

3. Check "Enable Java"

4. To the right of Enable JavaScript, click Advanced...

5. Check "Change status bar text"

6. Close all browser windows. Reopen your browser and see if the Test Timer appears.

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If your Internet service is interrupted while taking an exam, do not close your browser window(s). Reconnect and then continue with your work.

To keep your Internet connection active while taking an exam, load www.fhsu.edu/ctelt/keepmeactive into a separate window before you start the exam. It will keep your connection active until you close the window.

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