Fort Hays State University > About FHSU > Administration and Finance > Computing and Telecommunications Center > HelpDesk > Access And Display
113 Tomanek Hall785-628-52761-800-628-FHSUE-Mail the HelpDeskSecure Comments FormSummer Interim Hours
Mondays-Thursdays: 8am - 6pmFridays: 8am - 5pm
Fall Semester Hours (eff 8/18)
Mondays-Thursdays: 8am - 10pmFridays: 8am - 5pmLabor Day (9/1): CLOSEDSundays (eff 9/7): 5pm - 9pm
Current Hours (PDF)
Back to Top
Supported Internet browsers at Fort Hays State University include the most recent versions of Mozilla Firefox, Internet Explorer, and Google Chrome. Safari (for Mac users) may also be used with Blackboard, but please note that it may not be compatible with some systems at FHSU. The recommended browser for use with Blackboard is the most recent version of Mozilla Firefox, which is available for use on both Windows and Macintosh platforms and can be downloaded free at www.mozilla.com. Avoid older versions of any browser. View additional browser compatibility information.
It is also important to ensure that your computer has the most recent version of Java installed.
When using Respondus Lockdown Browser (used by some instructors for administering tests), Windows users should set their default browser to Internet Explorer and Macintosh users should set their default browser to Safari. For more information, see the Respondus Lockdown Browser page on the Center for Teaching Excellence and Learning Technology (CTELT) Web site.
Yes! Blackboard can also be accessed by going directly to blackboard.fhsu.edu.
There is a (show/hide) bar on the left side of the page which opens and closes the course menu. You can click on the bar to display the menu.
In order to increase your text size, you will need to increase the font size in your Internet browser. In Internet Explorer, this is done by clicking on View and then Text Size. We recommend setting the Text Size to Medium, but you can choose any size you prefer.
In order to open an attachment, you first need to make sure you have the appropriate program installed on your computer. For example, if you are attempting to open a .doc file, you must have a program on your computer that can open documents, such as Microsoft Word.
Before opening an attachment, follow these steps to download (save) it to your computer first:
Once it's downloaded, browse to locate the file. You should be able to open it using the appropriate software.
Many lecture files are created using a presentation tool called Articulate Presenter. At the present time, these files are best viewed using Mozilla Firefox. Adobe Flash Player is also needed to run Articulate presentations. We recommend saving files to your desktop before attempting to open them. If you don't receive an option to Save when attempting to open a file or link, try right-clicking on the file or link and then choose Save.
Mozilla Firefox can be downloaded free at www.mozilla.com.
Adobe Flash Player can be updated or downloaded free at get.adobe.com/flashplayer/.
When an instructor or student sends e-mails to you from Blackboard, messages are sent to the default e-mail address assigned when your Blackboard account was created. This is normally your FHSU e-mail address, but you may wish to verify this. To view the default e-mail address, click on the Welcome tab in Blackboard. Under Tools (left column in the Welcome page) select Personal Settings. Next, select Edit Personal Information to view the e-mail address that your Blackboard messages are sent to.
If you prefer to have your Blackboard messages delivered to a different address, see instructions for Forwarding Your FHSU Mail. Take care when forwarding your official FHSU e-mail! Some systems will not allow e-mail from unrecognized addresses and you may miss important messages regarding coursework, deadlines, financial aid, or related information. If a non-FHSU e-mail address is listed in your Blackboard account and it is no longer valid, you should contact the CTC HelpDesk so it can be reset to your FHSU address.
For assistance accessing your FHSU e-mail, see Learn to Use FHSU Mail or the E-Mail section on the CTC HelpDesk Web site, or contact the CTC HelpDesk.
There are multiple ways to do this, depending on how your class is set up.
If Blackboard is used for a course, it should be available in your Blackboard account by the first day of classes. For courses added after this date, a student will be automatically added into the course on Blackboard by noon on the next business day after enrollment (payment) has been completed for that course.
If a course is not displayed in Blackboard after completing these activities and allowing sufficient time for processing to occur, please contact us.
For various reasons, some instructors do not use Blackboard for their courses. Please contact your instructor for more information about the requirements for your course.
This is the process regarding removal of courses: After each semester ends, courses will automatically be made unavailable to students; this occurs three business days before the next semester begins. However, there is no automated removal process for students who drop out of a course. Within the first two years after a course is completed, removal of a course from a student's view is done at the discretion of the instructor. Please contact the instructor if you wish to have a dropped course removed. Courses remain available on the Blackboard system for two years after they have been completed. After two years, the course shell will be archived and removed from Blackboard. If you need access to a previous course (to do Incomplete work or for other reasons), please contact the instructor. If you are unsuccessful when attempting to contact an instructor, you should contact the Department Chair in the department that offered the course. If you would like our assistance with contacting an Instructor or Department Chair, please let us know.The Center for Teaching Excellence and Learning Technologies (CTELT) maintains a library of the official course shells. A course may be reactivated upon request by the instructor.
To hide course(s) from a previous semester from your view, you can do the following:In Blackboard 9.1, you can hide course(s) you do not want to see from your view. On "My Courses" module, there is a wheel icon where you can manage your course list (See below)
To hide course(s) from a previous semester, de-select the course name(s) in the "Personalize: My Courses" page. Be careful not to hide courses you need to view for the current semester!
If your "My Courses" module is at the bottom of the page, you can "drag" the module to move it to another location on your Welcome page.
The Blackboard Tutorial is displayed permanently on all Blackboard accounts, and it cannot be removed. It is there for students to use if they need help learning how to use Blackboard, and some instructors use it in their courses for this purpose.
If you receive an "Unknown user" message when attempting to access Blackboard, then most likely your Blackboard account has not yet been created and you may need to allow more time for the account to become available. Please see TigerTracks Information for a list of services that use the TigerTracks login and when they become available.
The "Navigation to the webpage was canceled" message is normally encountered when using Internet Explorer 7 or 8. The message results from a choice a user makes when this Security Warning dialog box appears in Blackboard:
Most users usually click "Yes" when they receive prompts asking if they want to view secure content. However, this warning is reversed. If you choose "Yes," you are agreeing to see only securely delivered content. Most content presented by Blackboard is not securely delivered; it is simply authenticated using your Blackboard login. So when you respond "Yes," it cancels navigation to the page and the page does not load. To resolve this issue, you must close the browser (and all browser windows), open the session in a new browser window, and then click "No" when the security warning appears this time. Then you should see the next page.
We believe the best solution to this issue is to NOT use Internet Explorer and use Mozilla Firefox instead. The latest version of Firefox can be downloaded free at http://www.mozilla.com/en-US/.
Sometimes Internet browsers are set up so their cache (memory) is not cleared when they are closed. Then, after maintenance occurs, they load an old version of the page. To correct this problem, we recommend clearing the cache in your Internet browser, closing your browser, and then reopening it. If this does not correct the problem, please contact us for further assistance.
This problem occurs when a course that uses SafeAssign needs to be "synchronized" with the SafeAssign central database; this must be done by the instructor. For more information, see How do I synchronize my course...? on the Blackboard FAQ: Instructor Information page.
This happens because you are using Internet Explorer. To open the file, simply leave the username and password fields blank, and then click Cancel. To avoid these dialogue boxes altogether, we recommend using Mozilla Firefox as your web browser when working in Blackboard. The latest version of Firefox can be downloaded for free at www.mozilla.org.
If you are experiencing page loading, button, or menu functionality issues, slow response time, or other performance issues in Blackboard, it may be due to a Java certificate, installation, or version problem. Java is a programming language that is widely used by developers of various Internet applications. Your Internet browser (Internet Explorer, FireFox, etc…) uses Java to perform many different functions. Here are some suggestions to try:
Make sure Blackboard's Java applet certificate has been permanently accepted. Sometimes a small window may pop up under the Blackboard window (asking the user to accept a certificate for running Java). Since this window is hidden under the Blackboard window, you might not see it. You can use Alt+Tab to scroll through your open windows to see if this is happening. If you receive this prompt, accept the certificate. Permanently accept the certificate by ensuring that the "Always trust content from this publisher" checkbox is checked and clicking "Run."
Verify that the correct version of Java is installed and that multiple versions are not present on your computer. For instructions, see How to Install or Update Java.
If you have recently changed the name on your official student record at FHSU, we recommend checking to see if your name is displayed correctly in Blackboard, as it is not currently updated automatically. To do so, click on the Welcome tab, then choose Personal Settings, and Edit Personal Information. At this point, you can update your last name in Blackboard to match the last name as it is listed on your official student record. To save a change, you must click Submit.
If you wish to change your TigerTracks username and FHSU e-mail address to match your new name, the last name in Blackboard will be updated during this process. This is done only by request. For more information, see TigerTracks Username/FHSU Mail Address Change Information.