Contact Info / Hours


113 Tomanek Hall
785-628-5276
1-800-628-FHSU
E-Mail the HelpDesk
Secure Comments Form

Regular Hours (thru 12/12/14)
Mondays-Thursdays:   8am - 10pm
Fridays:                           8am -  5pm
Sundays:                        5pm -  9pm

Winter / Holiday Break
Weekends:                           CLOSED
Dec. 13 - 22:   Mon-Fri:  8am - 5pm
Dec. 23:                      8am - 4:30pm
Dec. 24 - Jan. 4:                   CLOSED
Jan. 5 - 18:      Mon-Fri:  8am - 5pm
Jan. 19 (MLK, Jr. Day):         CLOSED
Jan. 20:       Resume Regular Hours
 
Current Hours (PDF) 


Common Lotus Notes Error Messages

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“Do you want to install and run Lotus Domino Applet?”

“Unable to load frame's content. This operation is not allowed. A Consistency Check is needed on Database XXX.NSF.”

“Cannot access NotesHub”
“Server not responding”
“Unable to find path to server”

“Cannot allocate database object. Database would exceed its disk quota.”


“Do you want to install and run Lotus Domino Applet?”

This message sometimes occurs when using Web browser access (iNotes) if you have not accessed your e-mail from that computer since an update was done on the server. You should choose Yes to allow the application to run properly.

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“Unable to load frame's content. This operation is not allowed. A Consistency Check is needed on Database XXX.NSF.”

This message can occur if you are logged in to the Lotus Notes server when it goes down unexpectedly. In the process of bringing the server back up, a consistency check is performed on each database. If you attempt to access your account before this check is completed for your mail database, you will receive this message. Sometimes you may need to wait 20 to 30 minutes for the consistency check to finish.

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“Cannot access NotesHub”
“Server not responding”
“Unable to find path to server”

The Server not responding message normally indicates that the system is down. The Unable to find path to server message can also indicate this. If you believe the system may be down, wait a few minutes and then try again. You can contact the CTC HelpDesk if you wish to verify system status.

If you receive a Cannot access NotesHub or Unable to find path to server message, first make sure the location on the status bar (in the bottom right corner of your LN Client) is set to Office. Some of these messages may also occur if your network or Internet connection is not active. Try shutting down your computer and restarting, and make sure that you are able to log in to the network (or the Internet) successfully. If these steps do not solve your problem, contact the CTC HelpDesk for assistance.

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“Cannot allocate database object. Database would exceed its disk quota.”

This message indicates that there is not enough personal allocated space on the Lotus Notes system to execute the command. Each Lotus Notes user is allocated a certain amount of space (disk quota) and when it is exceeded, you will receive this message. This can occur if there are too many documents in your mail database. The documents are taking up too much space, and any commands that require use of additional space cannot be executed.

This error usually happens when attempting to send mail or attachments. One temporary step can sometimes be taken to allow you to send the message – do not save a copy of the message you are sending. If your system automatically saves a copy of all messages that you send, you can change this as follows: Click on File, and Preferences, and then choose User Preferences. Click on the Mail and News button. Change the Save sent mail setting to Always Prompt.

The long-term solution to this problem is to delete some of your old documents to create enough room so this error message will not occur. For more information, see Clearing Space in Lotus Notes.

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