Computing and Telecommunications Center

CTC HelpDesk

Accessing Lotus Notes from Off Campus using iNotes

Lotus Notes is the official e-mail system used by all Fort Hays State University employees.  To obtain an account, the department chair or administrative assistant must submit a CTC Request for Services to request initial computing accounts for the new employee (see Information for New Faculty and Staff for details).

The Registrar's Office sends messages to faculty e-mail addresses regarding important dates, enrollment, grades, and other information.  You may access Lotus Notes through the web (using iNotes) to receive e-mail and work with your calendar.  After your account is created, you can access iNotes, as follows:

  1. Open an Internet browser and go to the FHSU Home Page.
  2. Click on the Faculty & Staff tab.
  3. Click on the Take Action tab (to the right of the Learn More About tab), then click on Lotus Notes.
    • If you are not listed in a "group" mailing list on Lotus Notes (such as the Faculty, Staff, or Retired lists), you may need to use a special Web address to access your e-mail.  We recommend all Lotus Notes users be in at least one group list so they will receive system maintenance notices.  Please contact the CTC HelpDesk for further assistance.
  4. In the User Name box, enter your TigerTracks username.  In the Password box, enter your password.  Because Lotus Notes and TigerTracks are separate systems, the same usernames are assigned for both systems but they may have different passwords.
  5. Click OK.  A message appears indicating that your mail file is loading; please wait.   After a short wait, your iNotes menu will be displayed.  At this point, you can create a bookmark or shortcut to this page for future use. 
    • Occasionally when logging in, you may receive prompts asking if you want to install Lotus Notes Domino Applets or ActiveX controls.  Respond Yes to these prompts, as this enables the application to run properly.lite mode
    • If you are unable to send messages or experience other problems, try using Lite Mode (click on Full on the toolbar in the upper right corner and select Lite Mode).
  6. The Inbox lists messages you have received.  To open a note, double-click on it.  Click on the buttons or drop-down menus displayed at the top of the note to Reply, Forward, etc.
  7. When you are finished using iNotes, click Logout (in the upper right corner) and follow any prompts.


DELETE all messages you don't need so as not to exhaust your allotted server space.   Click the Delete button to remove notes from your Inbox.  Then click  on the Trash Can icon and select Empty Trash.

CHANGE YOUR PASSWORD as soon as possible.  We recommend using a password that has seven or more characters, with at least one letter and one number.  To change your password, click on Preferences (at the top of the window), then Security (on the left side), and then Changeā€¦   Follow all prompts.

Forwarding Your LN Mail to an Alternate Primary E-Mail Account

Some people prefer using other e-mail accounts such as Gmail or Hotmail.  Because FHSU is unable to provide support for other e-mail systems, we cannot assist with problems encountered while using other e-mail providers.  However, if you would like to forward your Lotus Notes messages to an alternate primary e-mail address, contact the CTC HelpDesk and provide the e-mail address.

For Assistance or More Informationā€¦

If you need assistance using iNotes, an on-line Help button is located next to the Logout button.  It gives detailed instructions for most tasks.  Answers to Frequently Asked Questions about Lotus Notes are available in the E-Mail section of the CTC HelpDesk Web site.  If you still need additional assistance using iNotes, contact the CTC HelpDesk.

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