Student E-Mail Frequently Asked Questions

What is my e-mail address?

How can I access my e-mail?

If I just applied for admission to Fort Hays State University, how soon will I be able to use my Scatcat e-mail?

How can I recover or change the password for my Scatcat account?

How can I forward my Scatcat e-mail to another e-mail account?

How do I login to the computer labs on campus?

What should I do if I receive an "over quota" message?

How much storage space does my Scatcat account have?

How can I transfer files to and from my Scatcat account?

How long can I use my Scatcat e-mail account?

Are instructions available for accessing my Scatcat e-mail using other programs (instead of TigerTracks Webmail)?

I am using an e-mail program (such as Outlook Express ) to access my e-mail account.  I can receive notes with no problem, but when I try to send notes, I receive an error.

I recently changed my name. Can my Scatcat address be changed to use my new name?

What is my e-mail address?

Student e-mail addresses use the format: YourTigerTracksUsername@scatcat.fhsu.edu

The TigerTracks login is used to access student Scatcat accounts. For more information about TigerTracks, see TigerTracks Information. Students can activate their TigerTracks login and view their Scatcat e-mail address by going to tigertracks.fhsu.edu/register/

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If I just applied for admission to Fort Hays State University, how soon will I be able to use my Scatcat e-mail?

The TigerTracks login is used to access student Scatcat e-mail. For a list of services that are accessed using the TigerTracks login and when they become available for use, see TigerTracks Information. For more information about how to activate your TigerTracks login and access your Scatcat e-mail, see Using FHSU Student Scatcat E-mail.

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How can I recover or change the password for my Scatcat account?

The TigerTracks login is used to access student Scatcat accounts. For login or password assistance, see How to Activate or Recover Your Tigertracks Login.

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Are instructions available for accessing my Scatcat e-mail using other programs (instead of TigerTracks Webmail)?

While we encourage you to access your Scatcat e-mail using the TigerTracks web portal, instructions are available for Accessing FHSU Scatcat E-Mail using IMAP Settings in Outlook Express or Windows Mail .

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I am using an e-mail program (such as Outlook Express) to access my email account.  I can receive notes with no problem, but when I try to send notes, I receive an error. 

This may be due to security and virus protection safeguards on FHSU's e-mail systems. Only those who connect through FHSU Internet connections are allowed to use FHSU servers to send e-mail. Therefore, if you have a non-FHSU Internet connection, you will need to contact your Internet Service Provider and ask for the SMTP (Outgoing Mail) server name to use in your e-mail setup.

Likewise, FHSU Internet users must use an FHSU server to send mail, even when sending mail from a non-FHSU e-mail address. If you wish to use an FHSU Internet connection to send mail from a non-FHSU e-mail address, you may use either tiger.fhsu.edu or scatcat.fhsu.edu in the SMTP (Outgoing Mail) server entry in your e-mail setup.

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