CTC HelpDesk Survey

The CTC HelpDesk Needs YOUR Help!

We are continually looking for ways to improve our services at the Fort Hays State University Computing and Telecommunication Center HelpDesk. We value your opinion and would like to hear from you! Please take a moment to fill out and submit this brief questionnaire. All responses will be kept completely confidential.

Thank you in advance for your participation!

1. What is your current status?

Freshman	Graduate Student
Sophomore	Faculty / Staff
Junior
Senior	Other:

2. What type of classes are you currently taking? (Check all that apply.)

Virtual College

On-Campus

3. Where do you live?

FHSU Residence Hall

In Hays, KS (off campus)

Outside of Hays

If you live outside of Hays, please specify:

In Kansas

In the United States

Outside the United States

4. How have you heard about the CTC HelpDesk? (Check all that apply.)

A Friend	Pamphlets	Campus Directory / Handbook
Instructor / Advisor	Posters / Flyers	Orientation / Training Session
Web Site	University Leader	Academic Planner / Tiger Guidebook
E-Mail Notices	CTC HelpDesk News	Other:

5. How well do our office hours meet your needs?
   (Please see http://www.fhsu.edu/ctc/helpdesk/hours.shtml  for our current office hours.)

Poor

Fair

Average

Good

Excellent

6. How would you rate your level of skill using computers?

Beginner

Novice

Average

Advanced

Expert

7. What types of Internet access have you used? (Check all that apply.)

Cable Modem or DSL connection	Computer labs at FHSU
Non-FHSU Wireless connection	Ethernet connection in FHSU residence hall
Non-FHSU Dial-Up connection	Network connection in FHSU office
FHSU Wireless connection	Other:

Technical Support Services

(If you have never contacted us for technical support or information, please skip to question 13.)

8. What was the nature of your request(s) for assistance or information?
   (Check all that apply.)

   TigerTracks	E-Mail (Scatcat / Lotus Notes)	Online Library Resources
   Wireless Internet	Blackboard	Scanning / Customer Workstation Use
   Sofware Center	Virus Information	Other:

9. On average, how many contacts did it take to resolve your problem or answer your question?

1

2

3 or more

Not Resolved / Answered

10. How helpful was the person(s) who assisted you?

Not Helpful	Somewhat Helpful	Helpful	Very Helpful
Not Courteous	Somewhat Courteous	Courteous	Very Courteous
Not Professional	Somewhat Professional	Professional	Very Professional

11. How helpful were our Web pages? (http://www.fhsu.edu/ctc/helpdesk/)

Not Helpful	Somewhat Helpful	Helpful	Very Helpful
Not Applicable

12. How helpful was our e-mail support? (helpdesk@fhsu.edu)

Not Helpful	Somewhat Helpful	Helpful	Very Helpful
Not Applicable

Your Comments

(Your comments are greatly appreciated!)

13. How do you rate our service overall?

Poor

Fair

Average

Good

Excellent

14. What changes would you like to see or new services would you like us to provide in the future?
15. Additional comments?

16. If you would like to receive a response to your comments, please provide necessary contact information below:

    Name                     
    Phone Number    
    E-mail Address   

Thank you for your participation!

Information received from this survey will be used to improve our services. We greatly appreciate your feedback!