Contact Info / Hours


113 Tomanek Hall
785-628-5276
1-800-628-FHSU
E-Mail the HelpDesk
Secure Comments Form

Summer Interim Hours
 

Mondays-Thursdays:  8am - 6pm
Fridays:                          8am - 5pm


Fall Semester Hours (eff 8/18)

Mondays-Thursdays:  8am - 10pm
Fridays:                          8am -  5pm
Labor Day (9/1):                 CLOSED
Sundays (eff 9/7):        5pm -  9pm


Current Hours (PDF) 


Student Network Registration Frequently Asked Questions

Students may connect to FHSU's TigerNetStudent on-campus wireless network. Those who live in FHSU's Residence Halls may also connect to the wired (Ethernet) network. Access to these networks requires a registration process that uses the TigerTracks login.

If you are unable to locate an answer to your student network registration question below, see Wireless Access Information, Residence Hall Connection Information or contact the CTC HelpDesk.

Avoid Loss of Network Privileges: Know your copyright rules!

What does it mean to register a device?

Why do I have to register my device?

How many devices may I register?

Can I register more than the maximum allowed?

Can I register my game console?

Can I register my wireless printer?

How often will I need to register my device?

What happens if I get a new network card?

Can I delete a registration?

How do I find my MAC address?

What should I do if I experience connection problems after my device is registered?


What does it mean to register a device?

“Registration” is the process of connecting to the network with your computer (or device), opening an Internet browser, and entering your TigerTracks username and password. During this process, a number that uniquely identifies your device (Media Access Control or "MAC" address) is stored in a database.  This allows the system to recognize your device and grant you full access to the network.

Back to Top


Why do I have to register my device?

FHSU wireless (TigerNetStudent) and wired (Ethernet) Internet access is restricted in order to ensure a basic level of security. Registering your device will grant you access to the network.

Back to Top


How many devices may I register?

You may automatically register a maximum of five devices to the wireless (TigerNetStudent) network and five devices to the wired (Ethernet) network.

Back to Top


Can I register more than the maximum allowed?

Yes, you may request to have additional devices registered by contacting the CTC HelpDesk.  You will need to provide the MAC address of your device. Please note that registration of devices above the maximum is at the discretion of Fort Hays State University's networking staff.  If you live in a residence hall on campus, you also have the option of registering up to five devices on the wired (Ethernet) network.  For more information, see Residence Hall Connection Information.

Back to Top


Can I register my game console?

Yes. Game consoles can be connected to either the wireless or wired network, but we recommend connecting them to the wired (Ethernet) network, because of the negative effects on network performance that can occur due to the higher use of bandwidth required for game activity.  The Nintendo Wii, however, is not allowed on the wireless networks due to poor wireless functionality.  We recommend purchasing an Ethernet-to-USB adapter and using the wired network.  Network registrations for game consoles that do not have web browsing capabilities are not automatic; they may be requested by completing an online form, located at rlreg.fhsu.edu.  Please allow up to two business days for requests to be processed. For more information, see Residence Hall Connection Information.

Back to Top


Can I register my wireless printer?

Registration of wireless printers is not allowed. Wireless printers may be connected to a computer using a wired connection provided the wireless capabilities are completely disabled.  For more information, see Setup and Troubleshooting Information.

Back to Top


How often will I need to register my device?

Unless you make changes to your system that affect the network connection (such as installing a new wireless card, new operating system, etc...), you should only need to register your device once each academic year.  All TigerNetStudent wireless and wired network registrations are cleared out annually between the summer and fall semesters.

Back to Top


What happens if I get a new network card?

If you install a new network card, you will need to register that device again.  If you have used up all of your available registrations, you may request to have your previous registration(s) removed by contacting the CTC HelpDesk.

Back to Top


Can I delete a registration?

Old registrations can be easily removed by contacting the CTC HelpDesk.  Deleting old registrations will allow you to automatically register new devices.

Back to Top


How do I find my MAC address?

Here are some general instructions for locating Media Access Control (MAC) addresses for selected types of devices.  If these procedures do not work for you, please contact the manufacturer of your device for instructions on how to locate the MAC address.

You may have two MAC addresses if your device is able to connect to both wireless and wired (Ethernet) networks.  There will be one MAC address for each type of connection (wired or wireless).  A MAC address is a 12-character combination of letters and numbers.  It will look something like this: 00-B3-C1-36-44-18

Windows XP and Higher
  • Click Start, Run.
  • Type cmd OR command.
  • Type ipconfig /all (place a space between ipconfig and the forward slash).
  • Wireless: Scroll through the list and look under Wireless LAN adapter Wireless Network Connection. The Physical Address is your wireless MAC address.
  • Wired: Scroll through the list and look under Ethernet adapter Local Area Connection. The Physical Address is your wired MAC address.
Macintosh OS 10.4 and Higher
  • Select the Open Apple, and then choose Systems Preferences, then Network.
  • Wireless: Under the Show drop menu select AirPort (if you have OS 10.5, click Advanced instead). The Airport ID is your wireless MAC address.
  • Wired: Under the Show drop-down menu, select Built-In Ethernet an then click on the Ethernet tab (if you have OS 10.5, click on Ethernet and Advanced instead). The Ethernet ID is your wired MAC address.
iPhone and iPod Touch
  • Click on Settings, and then click on General, and About.
  • Scroll down. The Wi-Fi Address is your wireless MAC address.
Game Consoles

Back to Top