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It’s Internet Dial-Up Renewal Time... (Students only)
Beware of Fake "Support Team" E-Mails!
Get on track – TigerTracks is coming your way! (January 2006)
CTC HelpDesk Web Site Earns National Recognition
FHSU Online Software Center Offers Microsoft Products at Discount Prices
USB Drive Prices Reduced – Extension Cables Now Available
TigerNet Wireless Internet Now Available Across Campus
Store and Transfer Files Using Your Scatcat Account
Mobile Computing Information Available
CTC HelpDesk Hours (from now through Spring 2006)
Help Us Help You!
Other HelpDesk Headlines
Beware of Fake “Support Team” E-Mails!
Recently, FHSU users have encountered multiple fake e-mails claiming to be from the “Tiger Support Team” or the “Scatcat Support Team”. They make a variety of claims, ranging from threats of discontinuation of service because of spam to requests for the user to verify password or service changes. When some users replied to these messages, the replies were then sent to users on various FHSU e-mail address lists – not to the fake “Support” addresses. Clicking on the attachments resulted in further spreading of the messages.
These messages were NOT sent by Fort Hays State University; they were generated by a virus. Although they appear to be very clever, they are similar to many other spam messages that most people receive every day. Please DELETE any messages of this nature and do NOT click on any attachments or links.
Staying informed and knowing how to identify harmful e-mails is your best defense against viruses and deceptive messages. Please see the following links for E-Mail Safety Tips and other helpful information:
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Get on track – TigerTracks is coming your way! (January 2006)
Tired of having to remember three different logins? Forgot your passwords again?? No worries! Soon Fort Hays State University will introduce the TigerTracks Web portal. The initial launch of TigerTracks will feature information and services for current FHSU students. As development continues, additional features will be added for faculty, staff, and former and prospective students.
TigerTracks will combine access to Scatcat, Blackboard, and Student Web Services and include other exciting
features such as your own customized homepage! You will be able to create your own bookmarks and pick from different channels (information sources)
to display all on the same page - from news, entertainment, and your favorite daily cartoons to your grades and other online services. It can’t get much easier than this! One site, one login, many possibilities!! Stay on track - check our Web site in the coming
months and watch your FHSU e-mail for more information about TigerTracks.
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CTC HelpDesk Web Site Earns National Recognition
The CTC HelpDesk staff has worked hard to create a Web site that is attractive, user friendly, and comprehensive. We are pleased to announce that our efforts have been rewarded! Our site has been selected by the Association for Communications Technology Professionals in Higher Education as a “Member Site to See” for the fourth quarter of 2005. The topic of this quarter’s competition was Supporting Student Use of Technology.
Current Student HelpDesk Consultants who have made contributions to the site in its present design are DJ West, Curt Wilson, Katie Sluyter, Tom Zimmerman, Arieh Levy, and Matt Koochel. HelpDesk Center Supervisor Nancy Cunningham coordinates and oversees site development.
“The school’s site [www.fhsu.edu/ctc/helpdesk/] was selected based on the criteria of content delivery, timeliness, ease of use, accessibility, and graphic appeal,” according to Anna Hines, chair of the ACUTA Web Site Recognition Task Force.
The site will be featured on the ACUTA home page (http://www.acuta.org) after December 1, and the University will be recognized for this achievement in the December issue of ACUTA e-News and at ACUTA’s Annual Conference in San Diego , California , July 23-27, 2006 .
Addressing voice, data and video communications needs for higher education, ACUTA serves nearly 800 institutions of higher education and 2,000 communications technology professionals from across the United States and Canada as well as Australia and New Zealand .
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FHSU Online Software Center Offers Microsoft Products at Discount Prices
Fort Hays State University ’s online Software Center offers a variety of Microsoft products at volume discount prices. These prices are made available through FHSU’s Student Select and Work-At-Home licensing agreements with Microsoft.
The cost (including shipping) for most products is in the $60 - $80 range for students (license included) and in the $15 - $25 range for faculty and staff (license not included). The Work-At-Home products are covered under Fort Hays State University ’s campus license agreement; therefore faculty and staff may purchase the media only, without a license.
The following new products have recently been made available to students:
Microsoft Student Select FrontPage 2003 – features professional design, authoring, data, and publishing tools for Web site development.
Microsoft Student Select OneNote 2003 – allows users to electronically capture, organize, and reuse notes on a laptop, desktop, or Tablet PC.
Microsoft Student Select Project Standard 2003 – provides tools that enable you to effectively plan and manage projects and convey project status and details.
Microsoft Special Edition Student Advantage Card – enables students to receive discounts of up to 50% on various products from over 20,000 locations. Students who purchase a Student Select software product can order a $25 Microsoft Student Advantage card for only $15.
Other software products available to faculty, staff, and students include:
Microsoft Office 2003 Professional
Microsoft Office 2003 Standard
Microsoft Office 2004 Mac Professional
Microsoft Office 2004 Mac Standard
Microsoft Windows XP Professional Upgrade
Faculty and staff covered under the campus license agreement and all currently enrolled FHSU students who have activated their Scatcat accounts have been automatically registered on the Software Center .
For information and answers to eligibility, login, and other frequently asked questions about the Software Center , see http://www.fhsu.edu/ctc/helpdesk/software_center.shtml .
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TigerNet Wireless Internet Now Available Across Campus
TigerNet wireless Internet service is now available in most buildings across campus. To view current wireless locations, setup instructions, and other information, see www.fhsu.edu/ctc/helpdesk/wireless_info.shtml.
A wireless card and Windows XP or Macintosh OS X (10.3 or higher) are required to connect. An 802.11a/b/g wireless card is recommended. For information about wireless card recommendations or if you are considering the purchase of a computer, you should view FHSU's computer purchase recommendations, located at www.fhsu.edu/mobilecomputing/students.shtml.
There is no charge for wireless Internet service. It is available to current faculty, staff, and students. Students should bring a photo ID to the CTC HelpDesk (TH113) to obtain a wireless ID and password. Faculty and staff should use their FHSU network (Windows) login to connect. If you do not have a network login or if your network login does not allow access, you should submit a CTC Request for Services to the Network and Servers section (through Lotus Notes) to request wireless access.
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Store and Transfer Files Using Your Scatcat Account
Did you know that you can use your Scatcat account to store files? Saving files on Scatcat allows you to access them from any location with Internet access. It is also convenient to use Scatcat for keeping backup copies or for storing files that are too large to fit on a floppy disk.
Two CTC HelpDesk documents are available to assist you with this task: Transferring Files to and from Your FHSU Scatcat Account Using WS_FTP (for Windows users) and Transferring Files to and from Your FHSU Scatcat Account Using Transmit (for Macintosh users). They are located in the E-Mail and Web Pages section of the CTC HelpDesk Web site. WS_FTP may be used on Windows systems and Transmit may be used on Macintosh systems. They can be used for transferring any type of file (including Web page files). A freeware version of WS_FTP can be downloaded from ftp://www.fhsu.edu/win95+/. Transmit may be downloaded from www.panic.com/transmit/.
You can store up to 20 MB in your Scatcat e-mail inbox and 60 MB in the account (including all Web pages, personal files, and e-mail messages no longer in the inbox). Files saved in the My Documents folder using computers in on-campus labs that require the Scatcat login are also stored in the Scatcat account. For information about how to avoid problems caused by exceeding your allocated Scatcat space, see Managing your Scatcat File Space .
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Mobile Computing Information Available
The Mobile Computing Initiative at FHSU has created much activity and many questions among faculty and students. To view a description and timeline of the project, computer purchase recommendations, information about wireless access, and other resources, visit www.fhsu.edu/mobilecomputing/.
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CTC HelpDesk Hours
Click here to view HelpDesk office hours from now through the Spring 2006 semester.
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Help Us Help You!
If you have ideas, concerns, or comments, let us know! Have you recently contacted or visited the CTC HelpDesk? If so, how did we do? Help us help you by completing our services survey.
Thank you in advance for your feedback - we look forward to hearing from you!
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Other HelpDesk Headlines
CTC HelpDesk News is a semi-annual newsletter published by the
Fort Hays State University Computing and Telecommunication Center HelpDesk.
Nancy Cunningham and Michelle Schlyer, Editor
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