Fort Hays State University > About FHSU > Administration and Finance > Computing and Telecommunications Center > HelpDesk > Internet Access > Report Network Problem
113 Tomanek Hall785-628-52761-800-628-FHSUE-Mail the HelpDeskSecure Comments FormSummer Interim Hours
Mondays-Thursdays: 8am - 6pmFridays: 8am - 5pm
Fall Semester Hours (eff 8/18)
Mondays-Thursdays: 8am - 10pmFridays: 8am - 5pmLabor Day (9/1): CLOSEDSundays (eff 9/7): 5pm - 9pm
Current Hours (PDF)
Because many variables affect network access, connection issues can be relatively easy or quite complicated to resolve. This page provides basic suggestions that can easily resolve many common problems. It also provides a list of required information that is essential for efficiently resolving more complicated issues and a downloadable PDF worksheet that can be used to collect this information. The worksheet can be viewed with Adobe Reader (free).This page also contains links to Wireless and Wired (Ethernet) Network Support Forms that can be used to submit the required information to the CTC HelpDesk. If you prefer to contact the HelpDesk directly rather than submit the online form, we prefer that you complete the worksheet first, as we will need this information. If desired, we can provide assistance with completing the worksheet.
BEFORE attempting to complete a Network Support Form:
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If the problem persists, gather the information listed below BEFORE attempting to complete a Network Support Form (we will also need this information if you call us or come in).
To obtain a lot of the required system information, it can be very helpful to use:
Go to WIRELESS Support Form Go to WIRED (Ethernet) Support Form