FHSU Software Center Frequently Asked Questions

Support information and answers to questions about the software purchase process can be found on the Software Center Help page. Answers to other questions are listed below:


Can I purchase software at the CTC HelpDesk's on-campus location?

How do I register for a Software Center account?

How can I view the available products, system requirements, and prices?

What online payment options are available?

What happens if I lose my product Registration Key?

Who should I contact if I have problems installing or downloading software purchased through the Software Center?

I'm not currently enrolled this semester, but I have taken classes in the past or plan to do so in the future. Am I eligible to purchase the software?

I used to work as a faculty or staff member at Fort Hays State University, but am no longer actively employed there. Can I buy a copy?

If I am a student with an on-campus job, do I qualify to purchase the software at the faculty/staff Work At Home price?

Can a faculty or staff member purchase the student version in order to obtain a permanent license?

I am faculty/staff member, but the site indicates that I am not eligible to purchase the Microsoft Work at Home products. Why?

Where can I find information about hardware and software purchase recommendations?

There is a problem with my order. Who should I contact?

I’m getting an error when attempting to install my software. What should I do?

Can I return what I purchased?

I have downloaded the .img or .iso file for my software. What do I do now?


Can I purchase software at the CTC HelpDesk's on-campus location?

No. All software purchases are centralized through the online Software Center. This allows more products to be made available for sale and provides an efficient purchase process for all students, faculty and staff whether they are located on- or off-campus.

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How do I register for a Software Center Account?

Once you are enrolled in classes at FHSU, a Software Center account will be created for you and an e-mail will be sent to your FHSU e-mail address providing a link to activate the account.

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How can I view available products, system requirements, and prices?

To view products, system requirements, prices, and other information, sign in to the Software Center. Click on the product of your choice to view the price, manufacturer, and payment options. Available versions will be displayed under the Description tab. Click on the System Requirements tab to view the specifications.

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What online payment options are available?

Purchases may be made using Paypal, a credit card, or any debit card that uses a regular credit card number, such as the Visa Checkcard. FHSU Tiger Card holders with a Commerce Bank account may apply for a Visa Checkcard by visiting Commerce Bank. See the Software Center Help section for more information about the purchase process.

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What happens if I lose my product Registration Key?

Basic Access Guarantee coverage is provided for 31 days from the date of purchase. Your Registration Key can be found in the Order History section (found by clicking on Your Account) when you log into the Software Center. There are also options to pay a flat retrieval fee that will activate all (eligible) Registration Keys and available downloads for another 60 days or to purchase Extended Access Guarantee to cover an additional period of 24 months after the basic guarantee expires.

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Who should I contact if I have problems installing or downloading software purchased through the Software Center?

If you have questions or problems regarding the installation or download process for a product that was purchased through the Software Center, click the Contact Us link at the bottom of the Software Center Help section for contact information or send a message to Kivuto Customer Support.

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I'm not currently enrolled this semester, but I have taken classes in the past or plan to do so in the future. Am I eligible to purchase the software?

Fort Hays State University’s student licensing agreements allow us to sell the software ONLY to currently enrolled students. Therefore, you must be actively enrolled during the current semester to be eligible. This means you can purchase it after you have completed payment of your tuition and fees for the current semester. Student eligibility for each semester ceases on the last day of the semester (the last day of finals week for fall and spring semesters or the last day of classes for summer semesters).

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I used to work as a faculty or staff member at Fort Hays State University, but am no longer actively employed there. Can I buy a copy?

No. Fort Hays State University's licensing agreements with the software companies are very specific on this requirement. We are allowed to sell the software ONLY to currently employed faculty and staff. The Microsoft Work At Home licensing agreement is even more restrictive - these products can only be sold to currently employed faculty and staff who are eligible under the Work at Home agreement.

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If I am a student with an on-campus job, do I qualify to purchase the software at the faculty/staff Work At Home price?

No. The Microsoft Work At Home products are only available to faculty and staff. This does not include student employees. Work At Home copies are ONLY available to eligible persons currently occupying faculty or staff positions at FHSU.

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Can a faculty or staff member purchase the student version in order to obtain a permanent license?

The answer to this question is usually "No." However, under the existing license agreements, currently employed faculty and staff are allowed to purchase the student versions of Microsoft (Office University) and Adobe products.

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I am faculty/staff member, but the site indicates that I am not eligible to purchase the Microsoft Work at Home products. Why?

Microsoft Work at Home Products are only available for home use by faculty and staff who are covered under FHSU’s campus agreement with Microsoft. To be eligible to install Work at Home products on a home computer, they must have a university-issued computer with Microsoft Office software installed on it. For University-related purchase assistance, send a CTC Request for Services to the PC Support section (through Lotus Notes). If you believe your eligibility status is incorrect, contact the CTC HelpDesk.

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Where can I find information about hardware and software purchase recommendations?

See these links for computer hardware and software recommendations:  

 Laptop Purchase Recommendations
 Basic Computer Requirements for Virtual Students 
 Wireless Card Recommendations 

We suggest visiting with your advisor, instructors, or academic department for more specific recommendations that may apply to your courses or area of study.

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There is a problem with my order. Who should I contact?

For assistance with questions regarding an existing order, view Kivuto's Help section or contact Kivuto Customer Support. If you still need further assistance after first contacting Kivuto directly, then contact the CTC HelpDesk.

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I'm getting an error when attempting to install my software. What should I do?
  • If an “Invalid Key” error is encountered, make sure that the trial version of the software has been uninstalled from your computer before attempting to install the new copy.
  • The Publisher could not be verified. Are you sure you want to run this software? is a security message commonly displayed by anti-virus software when an executable (.exe) file is launched (such as an installation program).
  • A SDC00200/SDC00400 error may occur if the software is not allowed to download or unpack to the “C:/Temp” directory (default location).
  • Error 1320 is usually resolved by reinstalling the software.

For further support for these issues refer to the Software Center Help section.

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Can I return what I purchased?

All sales on the Kivuto website are final; so there are no refunds or exchanges. Kivuto is not able to return license keys to the publisher after they are purchased because they are uniquely issued for each purchase. Therefore, before making a purchase, read all system requirements and make sure to choose the correct product for your needs. (View Kivuto's return policy statement.)

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I have downloaded the .img or .iso file for my software. What do I do now?

IMG and ISO files are downloadable images of physical media (such as CD-ROMs or DVDs) that contain all of the files and folders in a particular package. To install software from an image, it must first be "mounted" by the Operating System. This can be accomplished in one of three ways:

  1. Burn the image to a DVD using DVD burning software
  2. Burn the image to a thumb drive or
  3. Mount the image to a hardware emulator

Working with Image Files is a PDF document that provides detailed instructions for burning images files to a DVD or a thumb drive. For further assistance, view Kivuto's Help section or contact  Kivuto Customer Support.

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