Support information and answers to questions about the software purchase process can be found on the Software Center Help page. Answers to other questions are listed below:

Can I purchase software at the CTC HelpDesk's on-campus location?

How can I view the available products, system requirements, and prices?

What online payment options are available?

What happens if I lose my product installation key/code?

Who should I contact if I have problems installing or downloading software purchased through the Software Center?

I'm not currently enrolled this semester, but I have taken classes in the past or plan to do so in the future. Am I eligible to purchase the software?

I used to work as a faculty or staff member at Fort Hays State University, but am no longer actively employed there. Can I buy a copy?

If I am a student with an on-campus job, do I qualify to purchase the software at the faculty/staff Work At Home price?

Can a faculty or staff member purchase the student version in order to obtain a permanent license?

Some products are available to students, but not faculty and staff through the Software Center. Can faculty or staff order these products?

Can I buy a copy for a friend?

Where can I find information about hardware and software purchase recommendations?

There is a problem with my order. Who should I contact?

Can I purchase software at the CTC HelpDesk's on-campus location?

No. All software purchases are centralized through the online Software Center. This allows more products to be made available for sale and provides an efficient purchase process for all students, both on- and off-campus.

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How can I view available products, system requirements, and prices?

To view products, system requirements, prices, and other information, sign in to the Software Center. Click on the product you wish to view; available versions will then be displayed. Click on each product title for more details.

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What online payment options are available?

Online software purchases must be made using a credit card or any debit card that uses a regular credit card number, such as the Visa Checkcard. FHSU Tiger Card holders with a Commerce Bank account may apply for a Visa Checkcard by visiting Commerce Bank. See the Software Center Help section for more information about the purchase process.

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What happens if I lose my product installation key/code?

Products sold through the online Software Center are sold at volume discount prices. They provide a single academic license and are meant to be installed on one machine only. If your software requires a serial number or license key, it will be located on a yellow sticker on the back of the CD or DVD media received. If you are unable to find your serial number or license key with your shipment, please contact e-academy support for further information.

DO NOT LOSE YOUR PRODUCT INSTALLATION KEY/CODE. It CANNOT be recovered, and a new key CANNOT be issued. You may be eligible to purchase a copy of a newer or different version of the product. To view eligibility restrictions for each product, sign in to the Software Center. Click on the product you wish to view; available versions will then be displayed. Click on each product title for more details.

See the Software Center Help section for more information on this topic.

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Who should I contact if I have problems installing or downloading software purchased through the Software Center?

If you have questions or problems regarding the installation or download process for a product that was purchased through the Software Center, please view the Software Center Help section or contact e-academy support.

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I'm not currently enrolled this semester, but I have taken classes in the past or plan to do so in the future. Am I eligible to purchase the software?

Fort Hays State University’s student licensing agreements allow us to sell the software ONLY to currently enrolled students. Therefore, you must be actively enrolled during the current semester to be eligible. This means you can purchase it after you have completed payment of your tuition and fees for the current semester. Student eligibility for each semester ceases on the last day of the semester (the last day of finals week for fall and spring semesters or the last day of classes for summer semesters).

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I used to work as a faculty or staff member at Fort Hays State University, but am no longer actively employed there. Can I buy a copy?

No. Fort Hays State University's licensing agreements with the software companies are very specific on this requirement. We are allowed to sell the software ONLY to currently employed faculty and staff. The Microsoft Work At Home licensing agreement is even more restrictive - these products can only be sold to currently employed faculty and staff who are eligible under the Work at Home agreement.

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If I am a student with an on-campus job, do I qualify to purchase the software at the faculty/staff Work At Home price?

No. The Microsoft Work At Home products are only available to faculty and staff. This does not include student employees. Work At Home copies are ONLY available to eligible persons currently occupying faculty or staff positions at FHSU.

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Can a faculty or staff member purchase the student version in order to obtain a permanent license?

In most cases, the answer to this question is "No." However, Microsoft has provided this opportunity for faculty and staff:

Microsoft has now granted permission for faculty and staff to purchase the Student Select products. For more information, a “Permission Letter” may be opened or viewed at this link:

www.microsoft.com/downloads/details.aspx?FamilyID=795c996d-139c-4efe-baf0-3579b8a61fb2&displaylang=en

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Some products are available to students, but not faculty and staff through the Software Center. Can faculty or staff order these products?

Products available to students and faculty/staff differ because they are made available through different contracts. Products on the Microsoft Work at Home contract are only available for home use by faculty and staff who are covered by the campus agreement. However, Microsoft has granted permission for faculty and staff to purchase certain student products. In addition, other products may be available to faculty and staff for installation on a University computer. For University-related purchase assistance, send a CTC Request for Services to the Microcomputer Services section (through Lotus Notes).

Faculty and staff who wish to obtain other Adobe or Microsoft software products for family use/home ownership can also purchase them at academic prices through Adobe Direct or an authorized Microsoft education reseller.

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Can I buy a copy for a friend?

Fort Hays State University's licensing agreements allow eligible individuals to purchase only ONE copy of each product. Eligibility and quantity restrictions are posted on the Software Center for each product.

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Where can I find information about hardware and software purchase recommendations?

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There is a problem with my order. Who should I contact?

For assistance with questions regarding an existing order, view e-academy's Help section or contact e-academy Customer Support. if you still need further assistance after first contacing e-academy directly, then contact the CTC HelpDesk.

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