INSIDE
Computing and Telecommunication
Center
Fort Hays State University
If you have questions or comments about this newsletter,
contact
Dr. David Schmidt at 4487.
Viv Zimmerman and Jane Rajewski, co-editors.
The CTC wishes to welcome new faculty and staff and those of you who
are returning to FHSU. I want to highlight several issues and changes,
and then I will feature some of our services for new faculty and staff.
We look forward to working with each of you and hope you have a great semester.
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Student E-Mail Issues
This past year the Instructional Technology Policy Advisory Committee
(ITPAC) discussed student use of E-mail. Several instructors indicated
that a significant number of students did not routinely use E-mail.
There are probably sociological and technological reasons; however, some
students prefer chat facilities over E-mail and some prefer not to use
E-mail at all.
For those who do want to use E-mail, we at the CTC want to overcome a variety of obstacles. Reading E-mail in the labs can be too cumbersome for those using the pop server (a server that sends E-mail to the desktop). It is not cumbersome for those using various browser-based E-mail solutions that leave the E-mail on the server but for those students who use a pop server in the labs, they need to configure the Netscape browser to access their E-mail. Not everyone knows how to do this or remembers to do this.
Then, after the Netscape browser is configured correctly, it stores
the messages on the local hard drive. When finished reading their
mail, students must remember to remove the E-mail from the hard drive and
to reconfigure Netscape to prevent other students from reading their mail
when the next person gets mail on that computer.
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Student E-mail Solution
- Mailman
We have found a product that leaves the E-mail on the Scatcat server
and uses a browser-based front end. All students can access their
Scatcat accounts by using a product from Endymion Corporation called Mailman.
This web-based E-mail solution is similar to Lycos MailCity, Microsoft's Hotmail, and other free Internet offerings. Students should find it easy to log in, navigate, deleted unwanted mail, add attachments, and view their mail from anywhere, including the labs. Because it is browser-based and remains on the server, the E-mail will no longer be downloaded to local hard drives, and it can be accessed from anywhere that there is a connection to the Internet.
CTC staff introduced the system to new students at orientation, and
all students can receive additional information about activating their
accounts and using the system at the CTC HelpDesk (TH 113) and from
student lab monitors in the Tomanek Hall computer labs. CTC lab monitor
staff will conduct several student training sessions. Note also that
faculty or staff who have Bigcat accounts can use the system to access
their mail using a web browser. E-mail is accessed at www2.fhsu.edu/mailman.
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Media Equipment
Checkout
The CTC now offers checkout of media equipment in the CTC HelpDesk
area
(TH 113). Faculty and staff wanting a particular item should
reserve it in advance. Please send E-mail to mediaequip@fhsu.edu
or call 628-5521. This is the same equipment that was formerly
available in Forsyth Library.
Because the University funded an Action Plan, we have added several items that are in demand. In particular, we have purchased several new Acer laptops, a new LCD projector, a new digital camera, a digital camcorder, and few other items.
You can checkout equipment from 8am to 4:30pm by picking it up in TH
113; or, if needed, staff will deliver it to the classroom (depending on
availability of staff). If you reserve equipment in advance,
you may also pick it up after 4:30pm until 11pm, Monday through Thursday.
To maximize equipment use, we encourage everyone to return the equipment
promptly.
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Lotus Notes R5
Soon, we will be installing R5.01 on the server. When you use R5 with
the new client, you will notice that it works more like traditional Internet
browsers. Behind the scenes, this new release uses Internet protocols
natively instead of using proprietary Notes standards. Because the
current Notes client on your desktop will work with R5.01 on the server,
there is no particular urgency in installing the new client.
Even though there is no particular urgency in upgrading, those of us who are used to Lotus Notes 4.6 and 4.5 should upgrade during the academic year to take advantage of new features (and to allow us to program new applications to take advantage of those features). After we become familiar with LN R5, we will send out a note announcing when we are ready to start upgrading the office computers.
User Services is preparing user guides and other documentation now, and they should have them ready after our staff becomes familiar with 5.0 and the documentation is finished. We will offer orientation/demo classes but these classes are not mandatory. In the meantime, we encourage you to get a copy of the Lotus Notes R5 for Dummies by Stephen Londergan and Pat Freeland.
All of the programs written for Notes 4.6 are supposed to work on Notes 5, but programs using the new features of Notes 5 will not work with the older clients (4.6 and 4.5). As we implement more and more workflow applications in the new system, it will become increasingly important to upgrade your client.
The Mac client is supposed to come out of beta testing soon, so R5 should work well on the Mac too.
I am looking forward to several features: 1) the ability
to view the calendar while working in E-mail, and 2) the ability
to filter E-mail messages. In addition, we are told that the new
version runs faster than the old.
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Tapes
We are converting all reel-to-reel tapes to the cartridge format.
If any of you have the older style reels of tape and want them converted,
please bring them to the CTC Dispatch Window (TH 111) as soon as
possible. We will be taking the reel-to-reel tape drive out of operation
as soon as the conversions are complete. Some of you may have statistical
data on the old-style tapes, so please review what you have and archive
the tapes you consider important.
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Statistical Consulting
The CTC employs a part-time statistical consultant to help faculty
and staff with programming support. The CTC does not enter data,
but the statistical consultant can give advice to departmental workers
who do enter the data.
Jesse Jacobs, is our Statistical Consultant. His office is located in TH 185 and his phone number is 5688.
The mainframe has SAS and SPSS (although we are hoping to phase out SPSS on the mainframe relatively soon). The University has purchased a limited number of licenses for PC versions of SAS and SPSS.
If you wish to use one of the PC versions, please submit a CTC Request
for Services on NotesHub. Click on the Microcomputer Services
section
button and then an electronic form will appear on the screen. Fill
in the blanks; be as specific as possible. Click on Submit
to submit the request to the CTC for approval at least three working
days before the desired completion date.
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Web Pages
The University created three web positions in the past several years
to handle differing responsibilities for web support. CTELT received
a position to assist with on-line courses (Lotus LearningSpace and other
platforms). The CTC received a position to make administrative (especially
student) data available on the web. Recently, a third position was
added that reports to University Relations.
Suzanne Klaus was hired to oversee the development of University web pages, to give advice on web page content, and to monitor uses of the web. A number of you have asked for guidance on information to put on personal web pages.
On the one hand, faculty are encouraged to post personal web pages because students like to see the professional interests of their professors, and Virtual College students like see what their instructor looks like.
On the other hand, state guidelines restrict all staff from using University equipment for personal use and personal gain.
I would encourage everyone to be professional in using the web and to
consult with Suzanne Klaus when questions arise.
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Reminder to All LN Users . . .
"Junk" E-mail &
Group Mailings
"Unwanted" E-mail is, of course, a matter of one's perspective.
If you are looking for a house and you receive E-mail advertising a house,
for you that is quite valuable information; however, for the other 99.9%
of users it is unwanted.
On the other hand, the State has policies against using state-funded resources for personal use. I can attest that when questionable E-mail is sent across Lotus Notes, the CTC staff hears about it from the faculty and staff who have received that questionable E-mail. I hear State folks talking about policies concerning the use of E-mail at Information Technology Advisory Board meetings.
We attempt to keep spam off E-mail by providing a public space for "advertising." There is a Bulletin Board on Lotus Notes that users should consider using for advertising items for sale, rent, want to rent/buy, or give away; however, it is for FHSU use only -- not commercial ads. In addition, LN users are asked to please not use their LN work accounts for non-work related E-mail, which includes but is not limited to advertising, spamming, virus and hoax prank notes, get-rich-quick schemes, chain letters, etc.
We have created the faculty, staff, and allusers groups in the LN FHSU
Address Book on NotesHub for your convenience. All LN users should
be considerate when using any of these large groups for mass mailings.
If this privilege is abused, the offending IDs may be revoked.
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Lotus Notes Bulletin
Board Policy
The Buy/Sell/Trade database on Lotus Notes is frequently used by many
at Fort Hays State University. We want to encourage use of this electronic
bulletin board; however, it is NOT intended
for commercial use. Please do not post entries to the Lotus Notes
Bulletin Board that advertise items for businesses or any other kind of
commercial enterprise.
If you need help using the Buy/Sell/Trade database or have questions
about an item that you'd like to post, contact us at 4031 or 5819.
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Unauthorized Use
of LN E-mail
We have a number of student employees from various offices across campus
who are on Lotus Notes. Their LN accounts have been set up for business
or office purposes ONLY and NOT
student purposes. Each student also has a student account on Scatcat
that can be used for non-office related business.
Student employees are asked to please not use their LN work accounts
for non-work related mail. This practice only clutters the server
and uses up valuable resources. If you have student workers on LN
in your area, please advise them about this policy. If this privilege
is abused, the offending IDs may be revoked.
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Mike Nease and Mark Orth of Micro Services attended an SMS Workshop in Kansas City July 19 through 21.
Tom Webb, Telecommunication Manager, attended an ACUTA Conference in Nashville, Tennessee July 19 through 23.
Mike Lacy and John Kaba of Systems Programming attended
a Workshop in Kansas City July 23 and 24.
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Systems Programming
by Michael Lacy, Manager
Miscellaneous Computer
Info
The FHSU Mainframe is an ES9000 IBM 9121 Model 260 with 512 Meg Main
Storage and speed of 16 MIPS. The operating system is VM/ESA 2.3
running VSE/ESA 2.3 as a guest operating system. One 3990 controller
controls I/O to the four 3390 disk drives containing 68 gigabytes of storage.
Three 3490 cartridge tape drives at IDRC capacity allow us to retrieve data stored on tape or can be used to create backup tapes or archives.
One 3174 controller control console access to the mainframe along with one Bus-Tech 3172 controller for Ethernet connected PC's.
The campus has approximately 1500 PC's attached via Ethernet access.
An IBM 6262 printer at 1400 lines per minute prints many reports, labels, grade mailers, and a variety of other jobs.
In addition, an IBM 3812 LED page printer with graphics capabilities prints reports, letters, and other tasks submitted from across campus.
Other printers attached to the system via RSCS and TCP/IP print other jobs as submitted.
RS6000-F50 Memory 58GB disk space runs the Lotus Notes System and Domino.
The Lotus Notes system is our campus-wide E-mail system. Lotus Notes
also contains applications which we have written to do workflow and other
tasks to automate administrative functions on campus.
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Information Center
by Jane Rajewski, Manager
The Information Center consists of Computer Operations, User Services, and the CTC HelpDesk. In addition to the scheduled services provided to the University departments, the following user services are available through the Information Center. Following each item is the procedure to follow to ensure the best service.
How to Load CTC Application Icons on Your LN Desktop
You can load these application icons onto your LN desktop by following the steps below.
The applications that are currently ready include Buy, Sell, and Trade, CTC Request for Services, ILL (Inter-Library Loan), Requests for Telecom Services, and Warehouse.
1. Sign onto LN, click File, choose Database, choose Open, change the server to NotesHub/FHSU, and then scroll down in the Database window and double-click apps (the apps folder is towards the bottom of the list).
2. Then select the database you'd like to create an icon for and click Add Icon. Wait a short time while LN puts this database icon on your LN desktop. You may see other applications, but some are department or office specific. Please ignore them.
To add additional databases, repeat step one from the above procedure and in step two, select another database from the Database window to put another database icon on your LN desktop. Repeat this procedure until you have added all the database icons that you need.
3. Click on Done when finished.
From your desktop, you may now click on any of these database icons to submit requests for the desired services or view/post entries on the Bulletin Board. Please review the LN Bulletin Board Policy on page 2 of this manual before using the Bulletin Board. To use any application, click on the appropriate buttons and fill in the necessary fields. Then click the appropriate button(s) to submit a request or post an item.
As additional applications are developed in Lotus Notes, we will notify you. New applications may be added using the same procedure listed above. Meanwhile, the other applications that have not been converted from OfficeVision to Lotus Notes can still be accessed from the menu on CMS.
If you need assistance with adding these database icons or any other
database icons to your LN desktop or using them, contact the CTC HelpDesk
at 5276.
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How to Submit a
CTC Request for Services Through LN
A CTC Request for Services must be submitted for any kind of services
from the Computing and Telecommunication Center. To submit a request
to the CTC, do the following:
Standard Report
Programs, Mailing Labels, Ad Hoc Reports, or Data to be Downloaded
Please submit a CTC Request for Services and click on the Information
Center button. If you have any questions or concerns about
what data is available or the type of reports the CTC can produce, please
contact Alvin Hearne at 5687 or Jane Rajewski at
5819.
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Test Scoring Using
the OMR Full-Page Scanner
150 question answer sheets are available for pick-up at the Dispatch
Window (TH 111). Please make sure the students use No. 2 pencils
and erase cleanly. No. 2 pencils are available at the Dispatch
Window. Return the score sheets and complete the test scanning request
form at the Dispatch Window. Your test will be scored and the desired
reports printed within eight working hours.
You will be notified when the job is completed. Please refer any
questions or concerns to Jane Rajewski at 5819 or Alvin
Hearne at 5687.
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Training on Mainframe
Software for Faculty and Staff
Send an LN note to vzimmerm@tiger.fhsu.edu
or jrajewsk@tiger.fhsu.edu
indicating which administrative systems you would like training offered.
Training will be offered if enough users indicate an interest for a particular
item; users will be notified of classes offered through LN notes.
We try to offer several sessions of each system at different times to allow
you to choose the session that best fits your schedule.
As new administrative systems are developed, we will be offering courses
in that area for the appropriate personnel. Please notify Viv
at 4031 or Jane at 5819 about new employees who need
to be trained or other training needs. Also, please let us know when
someone resigns or leaves your area so that his or her security to the
system can be removed.
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HelpDesk for Users
Feel free to call the CTC HelpDesk at 5276 with any problems
or questions. If we don't have the answer, we will route your concern
to the appropriate person.
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IDs, Passwords
and Security
To request CICS IDs and passwords, please submit a CTC Request for
Services and click on the Information Center button and include
your name, SSN, department, phone number and office number. Your
ID and terminal security for administrative systems is normally established
when you sign up for the training classes. If you are having any
problems with security violations, please call Jane Rajewski at
5819.
If you need a CMS ID to use the mainframe software, please submit a
CTC
Request for Services and click on the System Services button;
however,
most users will not need a CMS ID.
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How to Change CMS
Passwords
Having a protected password is essential to the security of the information
you have on your account and the protection and privacy of the information
you may have access to on CICS. We encourage you to periodically
change your CMS and Lotus Notes passwords. You can easily change
your password from the CMS FHSU Main Menu. Select F1 Change CMS
Password and follow the prompts. Follow the instructions on page
5 of the Beginning Lotus Notes Handbook to change your Lotus Notes
Client and Internet passwords.
CICS passwords cannot be changed by the user at this time. If
at anytime you feel that your CICS password may have been jeopardized,
please call Jane at 5819 to get your password changed.
A form will be sent out periodically to the CICS users asking them to select
a new password and return the form for processing.
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CICS Security for
New Faculty
CICS security for the basic inquiry functions in the course, student,
and transcript systems is automatically set up for the advisor level
for
all new faculty after we receive the list of new faculty from the Provost’s
office.
After the security is set up, each faculty will have an opportunity to sign onto both systems (CICS and CMS) simultaneously and toggle between the two. Please note that most users will not find it necessary to have a CMS ID. In addition, they may sign onto Lotus Notes and begin using it once their LN ID is set up. Hopefully, this will get everyone started on a productive semester. They may also use the library system from their office workstation. Contact the FHSU Library for information or help in using the library system.
Security for all other CICS administrative systems will still require the user to request the appropriate security form. The form will require the chair person's approval. The user will be notified when the security is set up.
If you have questions/concerns about your CICS security, contact Jane
Rajewski at 5819 or jrajewsk@fhsu.edu.
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Helpful Information
For your convenience, the CTC Staff Directory, the FHSU Ethical Use
of Computing Resources Policy, and the FHSU Computer Labs Info document
are included as the last pages of this issue of the newsletter.
So that we can serve you more efficiently, please keep these pages near
your phone or in your 1999-2000 FHSU Campus Directory and Student Handbook
for future reference.
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CMS Availability
Policy
CMS is available from 2:30am until midnight Monday through Friday.
The systems are up and running unattended on holidays and from 2:30am Saturday
until Monday morning.
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CICS Administrative
Database Availability Policy
The administrative databases, which are in CICS, are up from 2:30am
to 7:00pm each regularly scheduled work day. They run unattended
from 2:30am to 7:00am each of those days and also unattended from 2:30am
Saturday through 7:00am Monday and on holidays.
Requests for changes to the above policy on a day-to-day basis may be
made by submitting a CTC Request for Services and click on the Information
Center button by noon on the day the requested change is needed.
Request approval is contingent upon the scheduled production load of second
shift operations for that day. Direct questions and recommendations
to Dr. David Schmidt.
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Fall semester hours for the CTC Dispatch Window TH 111 are:
| Mon-Thurs | 7am to 11pm |
| Friday | 7am to 6pm |
| Saturday | CLOSED |
| Sunday | 5pm to 11pm |
For Your Information
by Viv Zimmerman, User Services
Tomanek Hall Lab
News
A lab monitor is present during open lab hours; however, labs may be
unavailable to users at times so that we can perform routine maintenance.
CTC labs will resume regular hours after the Labor Day weekend.
No food, drinks or tobacco of any kind are allowed in any of the labs. Also, users may not bring and use their own zip drives or any other peripherals in any of the CTC labs.
An FHSU Student ID Card is required to use these labs.
Hours for the Tomanek Hall computer labs (TH 123, 125, and 127) are:
Sept. 7 thru Dec 17:
| Mon-Thurs | 8am to 11pm |
| Friday | 8am to 6pm |
| Saturday | 12noon to 6pm |
| Sunday | 1pm to 11pm |
Office hours for the CTC HelpDesk are subject to change and are consistent
with Tomanek Hall computer lab hours. They are posted outside our
office (TH 113) and may be viewed from our Web site.
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Recycle Laser Paper
If you have any extra scrap paper that is printed on one side only,
we would be interested in re-using it in our labs. Many of the printouts
in our labs are rough drafts and recycled paper helps us cut down on expenses.
The paper must be laser quality, free of staples or rips and have
one clean side. It can be white or any color. If
you have a sizable amount of paper that we can recycle, call Viv
at 4031 or Jane at 5819 and we would be happy to make
arrangements for pick up.
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Reserving CTC Labs
Faculty or staff must submit a CTC Request for Services
and click on the Information Center button to reserve a lab.
We are unable to schedule the labs without this request.
If the Tomanek Hall Computer Lab reservation for workshops, classes, or seminars needs to be canceled, please submit a CTC Request for Services so that we can cancel your lab reservation. Please keep in mind that each lab has a seating capacity of 24 workstations and one workstation at the front desk No food, drinks, or tobacco of any kind are allowed in any of the labs.
Many of the attendees want to bring food and beverages into the labs. The possibility of spilling a beverage onto the equipment or a power source exists and could severely damage equipment or shutdown the lab indefinitely for repairs.
Anyone caught bringing food or beverages into the lab will be asked
to remove it immediately. Repeat offenders will not be able
to reserve the labs in the future. Please abide by this policy.
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Lotus Notes Training
All new faculty and staff can have a Lotus Notes ID which will enable
them to send and receive E-mail. The LN training is not mandatory;
however, we strongly recommend that you attend to learn the basics of using
Lotus Notes.
We will offer Beginning Lotus Notes 4.6 training throughout the fall semester. We are becoming familiar with Lotus Notes R5 and are preparing user documentation. We will offer orientation/demo sessions later. These sessions will not be mandatory. The training schedules will be sent thru LN E-mail; it is not necessary to call. Instructions for signing up for the training sessions will be included in the letters.
The training schedules are sent to faculty and staff through LN
mail each time new sessions are offered.
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View Class Rosters
On-Line
If your security is already set up for the Course System, you may view
your rosters by doing the following:
* Sign onto CICS.
* Enter 04 at the Enter Function prompt.
* Enter 81, DEPT, COURSE NUMBER,
SECTION, YEAR, SEMESTER.
HINTS: Semester codes: U = Summer, F = Fall, S = Spring
* Press TAB to move from field to field.
* The default will display ALL students
(regardless of status). Follow instructions
on screen to make another choice.
* View your roster and follow the prompts at
the bottom of screen.
If you have a printer attached to your work station, you may choose File and select Print to have a rough copy of your roster(s).
If you need assistance with viewing your rosters or if you would like
to have security to this system, call Viv at 4031 or Jane
at 5819.
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On-Line Registration
Luci Williams, Judy Channel and LuAnn Pfeifer will hold training for
On-line Registration (OLR) from October 25th through November 2nd.
This will be just prior to the actual Spring 2000 registration.
These sessions are for faculty ONLY. The training is mandatory for any advisor who wishes to register advisees. We will not be able to offer this training again until March, 2000.
To sign up for OLR training, send a note to vzimmerm@tiger.fhsu.edu,
call 4031, or leave a Voice Mail message indicating which session
number
you would like. Each session meets in Tomanek Hall 107.
Choose one of the sessions from the following table.
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On-Line Grade Entry
If you are new faculty or have never entered grades before or if you
haven't signed onto CICS recently, please sign onto CICS and see if you
can access the Course System (for example, try function 81 Roster
Inquiry or 71 Roster Grade Update).
This security must be set up before you will be able to enter grades.
If you do not have a CICS ID or if you have questions, please contact Jane
at 5819 or Viv at 4031.
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Staff Changes
Please notify Viv at 4031 or send a note to vzimmerm@tiger.fhsu.edu
any time faculty, staff or student employees terminate their employment
with your office so that we can remove their IDs.
Also, send us a listing of any new employees that includes SSN, office
phone and room number information. We need this info for security
purposes and also to keep the directory updated. In addition, some
of the information contained in the LN FHSU Address Book on NotesHub automatically
displays at the bottom of any electronic requests submitted. If you
need assistance, contact Viv at 4031 or Jane at 5819.
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CTC HelpDesk News
by Nancy Geier, CTC HelpDesk Supervisor
HelpDesk Services Available
The CTC HelpDesk is a focal point for access to FHSU computing and
telecommunication systems. Two major functions of the office are
handling applications and support for Internet Dial-Up Accounts and providing
computing-related services and information to students through Student
Office Systems (SOS). In addition, the faculty Media Equipment Checkout
service has recently moved into the HelpDesk office.
CTC HelpDesk hours are consistent with Tomanek Hall computer lab hours and may be viewed along with detailed information about the services provided by the CTC HelpDesk at http://www.fhsu.edu/ctc/helpdesk/.
Specific instructions for accessing Lotus Notes from off campus, a Lotus Notes FAQ page, and other E-mail information is also available from our web site. From our home page, just click on E-Mail Questions and Instructions. A new page will be loaded with a drop-down list - just page down to select the link you want to see.
We are located in Tomanek Hall, Room 113. For all services other than Media Equipment Checkout, please contact the HelpDesk at (785) 628-5276 or by sending E-mail to helpdesk@fhsu.edu.
The Media Equipment Checkout service can be contacted at (785) 628-5521. At present, equipment checkout is available during regular University office hours (8:00 - 4:30 M - F). If necessary, arrangements for pick up and drop off during evening hours can be made; however, all arrangements must be made between 8:00 and 4:30 M - F.
Congratulations go to James Letzig, a former student HelpDesk
consultant, who has recently been hired as a part-time staff member to
assist with administration of the Media Equipment Checkout service.
James will also assist with CTC HelpDesk administrative duties in his "spare"
time!
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What is Dial-Up?
Dial-up is a process which enables you to use your computer's modem
to connect to the Internet from off campus by dialing in to Fort Hays State
University's Cisco remote access servers. The servers currently house
one hundred forty-four 56K V.90 modems.
A dial-up connection also allows you to access the IBM mainframe systems. Using this remote access, you can check your E-mail, download shareware, run statistical software, access the web, and do a variety of other tasks. Students also use the system to communicate from off campus. Because more and more students use E-mail, the system makes it easier to contact students electronically.
There are some minimum system requirements a computer must meet in order to do dial-up.
Internet Dial-Up Accounts are only available to FHSU students, faculty, and staff.
If you are interested in applying for an account just stop by the CTC
HelpDesk (TH 113) to fill out an application form. A photo ID is
required to obtain an account. A consultant will provide instructions
and assist you in determining whether your system requires software.
If you need software, it is provided for a $5 fee. There is no service
fee for faculty or staff accounts.
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Fall Semester Hours: Effective 8/24/99
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Office hours are subject to change and are consistent with Tomanek Hall
computer lab hours. They are posted outside our office (TH 113) and
may be viewed from our home page at http://www.fhsu.edu/ctc/helpdesk/.
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Where to Find E-mail
Addresses
Student, faculty, or staff E-mail addresses can be found by using FHSU's
e-mail address search page at http://www.fhsu.edu/search/.
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Accessing LN from
Off-Campus
You must have Internet service (such as an Internet Dial-Up account)
if you want to access your Lotus Notes files from off campus. There
are actually three ways your LN files can be accessed from off campus:
1. Using an Internet E-mail software program (such Netscape Mail or Outlook Express, etc..): Specific instructions for configuring your E-mail software can be found on our web site. If you want to be able to access your E-mail from the office as well as at home, it is recommended that your E-mail software program be configured to leave the messages on the server. This option provides basic E-mail access, and is usually the preferred method, if E-mail is the only thing you want to do.
2. Browser Access: Using an Internet browser, go to http://tiger.fhsu.edu. It is simple to use, and provides access to some other features besides E-mail, such as calendars and the FHSU Address Book.
3. The Lotus Notes Client: Lotus Notes users are also able to check out a CD and install the Lotus Notes Client software on their home computers. Versions are available for Windows 95/98 and Macintosh. Please be aware that the Client runs much slower when used through a dial-up connection than it does on the campus network (even if you have "the newest and the fastest"). If you are interested in having quick response time, this option is probably not for you. However, if you are working with Learning Space or have other special needs which require use of the Client from off campus, read the following information about system and version limitations carefully.
There are some system limitations - the software requires 60 MB of disk space, 8 MB RAM, and a 486 with Windows 95 or higher. Macintosh users run System 7 or newer, have 12 MB RAM, and 35 MB of disk space. These are the minimum system requirements. Systems that meet only the minimum specifications will run slow.
There are also some version limitations: You must be running the same operating system at home as you are running in the office. For example, If you have a Macintosh or Windows 3.1 at home and are running Windows 95 in the office, you should not install the two different versions at two different locations. The reason for this is that the Client version currently available for Macintosh and Windows 3.1 is a step below the Client version that is available for Windows 95/98. The Client version that you are running must be the same version as the mail database used for your account, which resides on the server. If you have a version conflict, using an Internet E-mail software program is the recommended option for you. When the new 5.0 version is implemented, we anticipate that this problem will dissolve.
A $10.00 deposit is required for checking out a CD for a one-week
period. (The deposit will be refunded when the CD is returned.)
If you are interested in checking out a CD, please call the CTC HelpDesk
ahead of time to see if one is available. If one is not available,
your name will be placed on a waiting list.
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Attention New Faculty
& Staff...
Here's how to apply for Internet service through FHSU
FHSU provides Internet service to faculty, staff, and students through "Internet Dial-Up" accounts. "Dial-up" is a process that enables you to use your computer's modem to connect to the Internet by 'dialing in' to FHSU's remote access server. By using telnet software, the connection also enables you to access the IBM mainframe and UNIX servers. There are some minimum system requirements a computer must meet in order to do dial-up.
If you are interested in applying for an account, just stop by the CTC HelpDesk (Tomanek Hall, Room 113) to complete an application. A photo ID is required. A consultant will provide instructions and assist you in determining whether your system requires software. If you need software, it is provided for a $5 fee. There is no service fee for faculty or staff accounts.
For more information about Internet Dial-Up accounts or other services provided by the CTC HelpDesk, view our web site at http://www.fhsu.edu/ctc/helpdesk/ , call us at (785) 628-5276, send E-mail to helpdesk@fhsu.edu, or visit our office in Tomanek Hall, Room 113.
Welcome to Fort Hays - we hope you have a great year!
Off-Campus Internet
Access in Western Kansas
Fort Hays State University is proud of its efforts to provide students
with access to information technology. These efforts include the
creation of partnerships with western Kansas Internet service providers.
Together, these companies provide local Internet dial-up access in nearly
100 communities.
Fort Hays State University students who are currently enrolled in three or more credit hours and live in service areas covered by these companies are eligible for substantial price discounts on Internet service.
Please share this news with any students who might benefit from these programs. This includes those who are enrolled in at least three hours, live outside of Hays, and are in a service area covered by one of our Internet service provider partners.
An alphabetical listing of cities currently covered in the distance
programs, the companies providing service in those cities, and contact
information are available on our web site at http://www.fhsu.edu/ctc/helpdesk/
(under Office Policies and Other Information). Students should contact
the companies directly for more specific application information.
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Password and ID
Information
Please be aware that sharing your ID and password for any computer
system with another person or allowing another person to use your system
access is a crime. See the following article by Detective
Ed Howell of the University Police Department.
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Computer Crime
Is...
by Detective Ed Howell, University Police
Please be aware of the following issues relating to computer crime.
Under K.S.A. 21-3755 Computer Crime is:
(A) Intentionally and without authorization accessing and damaging, modifying, altering, destroying, copying, disclosing or taking possession of a computer, computer system, computer network or any other property;
(B) using a computer, computer system, computer network or any other property for the purpose of devising or executing a scheme or artifice with the intent to defraud or for the purpose of obtaining money, property, services or any other thing of value by means of false or fraudulent pretense or representation; or
(C) intentionally exceeding the limits of authorization and damaging, modifying, altering, destroying, copying, disclosing or taking possession of a computer, computer system, computer network or any other property.
All of the above provisions are a severity level 8 nonperson felony.
(c) (1) Computer password disclosure is the unauthorized and intentional disclosure of a number, code password or other means of access to a computer or computer network.
(d) Computer trespass is intentionally, and without authorization accessing or attempting to access any computer, computer system, computer network or computer software, program, documentation, data or property contained in any computer, computer system or computer network.
Computer password disclosure and computer trespass, as defined in section (c) (1) and (d), is a class A nonperson misdemeanor.
Please contact Detective Howell for further information.
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Student Office
Systems Offers Services
Please let your students know that Student Office Systems (SOS) has
been established as a resource for students for copying, color printing,
scanning and faxing. SOS provides a computer that can be reserved
by students for image processing and desktop publishing.
The following services are available to currently enrolled FHSU students: black and white copies ($.07/page-a University Card with money on it is required), color printing ($1/page), scanning (free), and faxing (to receive-$.50/page, to send in the U.S.-$1/page, to send internationally-$2/page). Students may purchase 31/2" disks ($1 each), InkJet quality glossy paper ($1 each), and copier or InkJet quality transparencies ($1 each).
A student ID is required. SOS is a service of the CTC HelpDesk, which is a focal point for access to FHSU computing and telecommunication services. The CTC HelpDesk has information about accessing student E-mail accounts, posting web pages on the student web server, gaining Internet access through the remote access server, activating voice mail accounts, locating campus computer labs, and provides other services such as a telecommunications device for the deaf.
CTC HelpDesk office hours are consistent with Tomanek Hall computer
lab hours. For more information about SOS, call the CTC HelpDesk
at (785) 628-5276, check out the web site at http://www.fhsu.edu/ctc/helpdesk/,
or visit the office in Tomanek Hall, TH 113.
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User Services News
by Viv Zimmerman, User Services
Important LN Calendar Option
It has been brought to our attention that some users are having problems
with meeting invitations being accidentally deleted from their Lotus Notes
calendar when they erase the original meeting invitation from their Inbox.
We recommend that users please check their calendar profile and make sure that they have the following option selected Remove Invitations from my Inbox after I respond to them. There should be an X in the box next to this option.
As a word of caution, if you do not have the above option selected, whenever you accept a meeting invitation from your Inbox, the entry will be posted on your LN calendar but the invitation will also remain in your Inbox. Then, if you delete the invitation from your Inbox, LN will also remove the calendar entry from your calendar.
Please set up this option so that LN will automatically remove meeting invitations from your Inbox after you respond to them; then LN will remove the invitation from your Inbox but will not remove the corresponding meeting entry from your Calendar view or Meetings folder. To set up this option, choose Actions, select Calendar Tools, and select Calendar Profile. Then scroll down and click Advanced Calendar Options and click on the box to the right of Remove Invitations from my Inbox after I respond to them and then click OK.
If you need assistance with setting up this option, contact the CTC
HelpDesk at 5276.
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Attention New Faculty
& Staff...
Here's how to request new IDs
It would be helpful if the departmental secretaries would send a Lotus Notes Request for Computing Services as soon as possible to request user IDs for Lotus Notes, CICS, Bigcat, or any other systems that are needed for any new faculty, staff, or student employees hired.
Please include the following information: name of employee, SSN, department, title, indicate whether the new employee is faculty, staff, or student employee, office location and office phone number.
On this request, also include the location of the computer that needs to have LN installed and any special instructions -- such as -- is this computer shared by several users? Computers shared by more than one user affect the way LN is set up and installed.
This would help us tremendously in processing your requests more efficiently.
Since our work load significantly increases with the beginning of the fall
semester, please do not wait until the last minute to send your request.
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Using LN Groups
Hint
Have you ever sent a note to a large group only to have all
of the names appear at the top of your note? More than likely, most
of you have probably received an occasional note displaying all of the
names at the top.
We have created the faculty, staff, and allusers groups in the Lotus Notes FHSU Address Book on NotesHub for your convenience. In order to use any of these groups, all that is necessary is to just key in the appropriate list name in the To: field of your memo. For example, if you wish to send a note to all of the faculty, just type the group name faculty in the To: field. Make sure there is a comma after each name or group listed because LN requires commas.
LN will automatically suppress the huge lists of recipients at the start of the memo when these FHSU public address book groups are used.
IMPORTANT HINT: Please do not copy the faculty, staff, or allusers groups from the FHSU’s Address Book on NotesHub to your own LN Personal Address Book. If you do copy these groups to your own LN Personal Address Book, the feature that suppresses the long list of recipients will be disabled and the names of all the recipients will display at the top of your note. In addition, any groups that you copy to your own LN Personal Address Book will not contain the current updates.
Also, remember to use the appropriate group(s) when sending notes.
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Applications Programming
by Daryl Carswell, Applications Programming Manager
The Applications Programming section of the CTC is comprised of a manager and five full-time programmer/analysts. Our main function is to develop and support administrative computer systems for the IBM mainframe computer in areas such as student records, degree progress, payroll/personnel, accounting, course inventory and schedule development, alumni and endowment records, and facilities.
Future directions for administrative applications include the ability for students to access information about their own academic and financial records. At this time, students can view their class schedules and transcripts.
We are currently investigating different software packages and methods
of accomplishing this task. If we can be of assistance to you, please
contact us.
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Network and Microcomputer
Services
by Dan Pfeifer, Manager
Introduction
The Network and Microcomputer Services group consists of six full-time
staff members and varying numbers of student assistants. Mark Griffin
supports several Unix servers. Cheryl Helget supports several
Windows NT servers. Mike Nease, Mark Orth, and Gary
Hoffman support microcomputers (PC and Mac), printers, and other peripherals.
Dan
Pfeifer supports the campus computing network infrastructure with assistance
from the Telecom staff. Together this group supports a large
part of the Campus Computing Network.
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About the Campus
Computing Network
Breaking the Network into its parts helps a discussion of the Campus
Computing Network. Towards this end, I have broken the network into three
parts - the infrastructure, local resources, and external resources.
Infrastructure - Cabling, Hubs, Switches, Routers, NICs (network
interface cards) and modems, Protocols
The infrastructure enables communication between computing devices
by providing the pathways and rules by which communication between two
computing devices is made possible. The network cable plant consists
of multiple unshielded twisted pairs of copper wire (UTP) cables carried
in a common sheath and multi-stranded fiber optic cables. UTP cables
are limited to intra-building use and fiber optic cables are used for inter-building
communication. Exceptions to this rule exist. Usual termination
points for the UTP cable are wall outlets in offices, called walljacks,
to connecting blocks in wiring closets. One also finds UTP cable,
called a line cord between the NIC in the PC and the walljack.
We turn now, to what the cables connect. The wiring closet (each building on campus has at least one wiring closet) contains cable termination points from individual office jacks and an Ethernet hub with multiple ports to exchange electrical signals with NICs, representing data passing between computing devices. The Ethernet hub provides shared bandwidth at 10Mb/sec (10 million bits per second). Shared bandwidth means that only two devices can communicate during any one interval of time. Thus, computing devices terminated on an Ethernet hub's ports contend for their interval of time to communicate. The inner workings of the hub and the individual NICs collectively manage this contention for a time slot. At this level of communication we find a protocol at work commonly called "Ethernet". Ethernet has a specification defined by a technical organization about which we will not discuss further here. One port on the Ethernet hub is reserved for the uplink (connection) to the backbone Ethernet Switch. This connection uses a fiber optic cable.
The backbone Ethernet Switch, a multi-port hub, is an aggregation point for all the campus buildings' Ethernet hub uplinks. The Ethernet Switch is called a switch because it provides switched bandwidth (as opposed to shared bandwidth), that is; the capability for multiple simultaneous communications between computing devices exists. A twenty-four port Switch could allow up to twelve (24 divided by 2) simultaneous conversations. Devices must still contend for a time slot to communicate. Individual ports on the backbone Switch operate at 10Mb/sec.
NICs (network interface cards) are used in microcomputers, printers, servers, and hosts. As the name implies the NIC provides the interface from the computing device to the cable plant. It is an integral part of the network infrastructure. It assembles data into ethernet packets for transmittal onto the network and disassembles packets coming from the network. Along with its Ethernet hub port, it manages the contention for a time slot to pass data between them. NICs have a unique place in the network in that they are located in the computing device and thus become part of the configuration of the computing device, which means it contends for the resources of the computing device like all the other input/output hardware of the computer.
With the Ethernet protocol (previously discussed) we use another protocol called TCP/IP. This acronym means Transmission Control Protocol and Internet Protocol. A protocol is a set of rules governing the operation of some communications function. For example, IP consists of a set of rules for routing data, and TCP includes rules for reliable, in-sequence delivery of data. A protocol stack is a layered set of protocols that work together to provide communications between applications. For example, TCP, IP, and Ethernet make up a protocol stack. A protocol suite is a family of protocols that work together in a consistent fashion. The TCP/IP protocol suite encompasses a large number of functions, ranging from the dynamic discovery of the physical address on a NIC to a directory service that reveals how electronic mail should be delivered.
Each computing device on the Network has a unique IP address that must be maintained for orderly communications over the Network. Our IP addresses are divided into fourteen separate network numbers, of which we are currently using eleven of them. Each network number has two hundred and fifty-four usable addresses. This gives you an idea of how many computing devices exist on the Campus Network. Please note: if you should receive a duplicate IP address message on your computer, please write down the IP address and the MAC address and notify any one of the staff in the Network and Microcomputer Service group immediately so that we can correct the problem in a timely manner.
To route data over the Campus Network or out to the Internet requires routers. Routers examine the source and destination IP addresses in a packet of data to get the data to its intended destination. The Campus Network has a local Router in the backbone connected to the Ethernet Switch to route data between computing device in the eleven different IP networks and to the gateway Router. The gateway router gets data to and from the Internet. Two special Routers called dial-up routers (aka access servers) provide access to the Campus Network for users' off campus computers. These Routers contain ninety-six and forty-eight modems, respectively.
Local Resources - Servers, Hosts, Desktops & Printers
The UNIX servers host web services, E-mail systems, the Forsyth Library
catalog system, Geographical Information Systems (GIS) applications, domain
name servers, listserves, and newsserves. Two servers are IBM RISC
6000 computers running AIX. Two servers are Digital Alpha computers running
Digital Unix. Two servers are Intel computers running free BSD and
BSDI. Another server is a Sun platform running Sun's Unix. Please
read Mark Griffin's articles in this newsletter concerning the E-mail systems
upgrades.
The Windows NT servers host file and print services and numerous database applications. These servers reside on Intel platforms. A recent significant development is the installation of Microsoft's Systems Management Server (SMS). SMS when fully deployed will help us in the support of the Campus Computing Network. Please read Cheryl Helget's article in this newsletter about SMS.
An IBM Mainframe computer (discussed on page 3 in this newsletter) hosts the administrative databases. While part of the Campus Computing Network, the Network and Microcomputer Services team does not directly support it. Staff from Systems Programming, the Information Center, and Applications Programming support this resource.
The College of Business runs two Novell servers for its computer labs. These are part of the Campus Computing Network, also. The College of Business supports these.
Desktop and laptop computers (PC and Mac) and printers used by faculty, staff, and students complete the list of local resources on the Campus Computing Network. Students living in the Residence Halls who bring their own computers are given a connection to the Campus Computing Network. The Network and Microcomputer Services Group in some fashion support all of these resources. Please read the article in this newsletter, "Network Resources: Brief Guide to Keeping Connected" by Cheryl Helget.
External Resources - Internet
Untold numbers of hosts and servers reside on the Internet. While
we cannot directly support these resources or affect their content and
performance, we can and do try to support your access to them. Towards
that end, we have ordered additional bandwidth for the link to the Internet.
A T1 line (1.5Mb/sec) has provided the link. We have ordered an additional
T1 line. At this writing we do not have an install date, but we will
keep you posted.
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About Requesting
Our Services
We get many requests for our help. Please help us in meeting
your computing needs by using the Request for Services icons via Lotus
Notes, our E-mail and workflow application program. Post-It notes,
scraps of paper, voice mail, and word of mouth are difficult to track with
the volume of Requests for Services we receive. Furthermore, because
of their nature, they add unnecessary effort and workload on our part to
track them, which only detracts from our major mission of meeting your
computing needs. It's not that we don't like to talk to you, but
phone calls are especially distracting and usually time-consuming to us.
So unless you truly have an emergency, please refrain from this method
of contacting us for services. Generally, we follow the policy of
first come, first served. We strive to treat everybody fairly and equally
with our time, skills, and resources.
There are two section buttons in Lotus Notes for requesting our services. One is labeled Network Services and the other is labeled Microcomputer Services. Please carefully read the services covered under each button to select the appropriate service.
If you have any suggestions for clarifications of these descriptions please send a note to Dan Pfeifer.
This mercifully concludes my article. If you have any questions
or concerns about the Network or our services, please send me these by
E-mail, as above.
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Lotus Notes R5
Update
by Mark Griffin, Unix Sup/Network Adm.
As many of you are aware, we recently upgraded the Notes/Domino Server to Release 5.0.1. For the most part, the server has been running fine since the upgrade.
We have experienced one unexplained system crash and have seen periods of slower than normal response. I suspect that these incidents can be attributed to not having the server optimally tuned to our needs. We will be researching these problems and hopefully have them corrected soon.
Along with the server upgrade, we will soon begin upgrading the client computers as well. The client computers are the PCs and Macs that you use to access Lotus Notes. We are still learning the complexities of the new client software ourselves, so it will probably be a few weeks before we are ready to bring everyone else on board with the new client software.
The new client software does "look" very different from the Lotus Notes
you are now using. For some of you, this will be good, others
may not think it's so great. After the initial adjustment period,
I think the new client will allow everyone to work more efficiently.
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Student E-mail
Enhancement
The student E-mail system is basically the same as last year.
The server is still scatcat.fhsu.edu, and the IDs are in the same format.
You can lookup student E-mail accounts via the web at http://www2.fhsu.edu/email.
There is one significant enhancement to student E-mail though. We have added a web interface for retrieving student E-mail. This is similar to using Hotmail or Yahoo E-mail systems, with an FHSU twist to it.
One of the big complaints about our student E-mail system has been that it is difficult or cumbersome to use. We believe that the new web interface is a major improvement in the usability of the student E-mail system. Now, students can access their E-mail via the web at http://www2.fhsu.edu/mailman. For most students, I think the system will be very self-explanatory.
If a student needs a little help with the system, documentation
for "Mailman" is available at the CTC Help Desk in Tomanek Hall 113.
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Coming to You Soon:
SMS
by Cheryl Helget, Network Administrator
With the growth of networked devices on campus to the point of a networked PC existing on every office desktop, support and management of those networked devices has become quite challenging. The Computing and Telecommunication Center (CTC) was awarded funding through the action plan process to implement an information management system to help us meet those technical and management challenges.
The number of locally networked devices that the CTC supports is estimated to be 1500. In order that we may better serve the large number of networked users, we have purchased and have begun to implement Microsoft's Systems Management Server (SMS) software.
Systems Management Server provides support and troubleshooting components, asset management, as well as network analysis, and automates our change and configuration management tasks. For SMS to help us maximize our support resources, the client side of SMS must be installed on every desktop that the CTC supports. The client portion of SMS takes approximately 5 M of disk space, and will require all users to log into a single domain. For those of you that are not familiar with logging into a domain, a domain is simply a logical boundary for resource management and use (resources being files, printers, served applications, etc.). Users will log into the FHSU domain, which is the SMS domain serving as a master domain to other domains that are serving as resource domains, such as FLO.
A server called a domain controller will authenticate the logon and will record and update information about the client computer's hardware and software configuration in an SMS database. The information stored in the SMS database will be used for troubleshooting, planning and distributing new software installs and upgrades, tracking Y2K product compliance and a number of other administrative tasks.
Among the new support tools that will be available to CTC support personnel with the SMS rollout will be remote control of a troubled user's machine. When SMS is installed, a component that allows support personnel to take control of the user's keyboard and mouse will exist on the client machine.
For example, when a desktop user makes a trouble call to Micro Support in the CTC, Technical Support will have the option to request control of the user's machine. When the tech requests control of that user's machine, a dialogue box will pop up on the user's screen asking if that technician can have control of the desktop. If the user responds by clicking yes, then the technician will be able to make appropriate queries and/or changes to the machine's software or hardware configuration. While the technician has remote control of the desktop, an icon will appear in the user's desktop system tray indicating such. Please note that the technician can see EVERYTHING that is on the desktop just like they were sitting at that desktop location. Therefore, if you have information displayed on the screen that is highly confidential, you may want to close the confidential file or the application that is displaying the confidential information before the technician takes control of your machine. You will be able to watch everything the technician does to your machine while they are controlling the mouse and keyboard.
We have installed and are using SMS on the CTC client machines now. The next step is to roll out to the administrative offices' desktop machines, and then to the academic department machines that we support. You will be alerted as to when we will begin SMS client installation in your office. SMS client installation should require no more than 30 minutes to complete at each desktop location.
While installing SMS Client, we will also be making some network configuration changes in an effort to improve network communication, as well as making Office Y2K compliant, setting Win95 machines to 4-digit year and applying a Win95 Y2K patch file. We expect most installs to perform smoothly. However, we know too well how unique some users system configurations are. Please be aware that non-standard configurations may require additional time when installing SMS client.
After your machine has been reconfigured with the above changes, you will be logging into the FHSU domain with an ID identical to your Lotus Notes ID. Your initial domain password will be the last 4 digits of your social security number. At first logon, you will be asked to change your password. We prefer that you make the domain password identical to your Lotus Notes account password because we are moving towards a single ID and password for multiple application/resource access.
When the technician visits your machine to install SMS Client, you will be informed of the changes to your machine and your login process, including ID and password, if it is different from your current login process.
We are excited about the prospect of SMS significantly reducing the
time and complexity of maintaining and troubleshooting desktop configurations
and upgrading software. It will allow us to better serve our
campus users and the growing number of networked resources.
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Network Resources:
Brief Guide to Keeping Connected
by Cheryl Helget, Network Administrator
Many of you have been using printers and sharing files through the campus network for some time now. Others are just beginning to actively participate within the campus network. This short troubleshooting guide is presented to you so that you may be able to better understand your networked environment and so you may be able to communicate your problems to us more accurately if you are unable to resolve the problem yourself. A few of the most common problems are addressed. This guide does not address problems with accessing off-campus resources.
I’ll begin by briefly describing your networked environment on campus. You most likely have a PC or Mac on your desktop. Within your Mac or PC there is a NIC (Network Interface Card) that is visible from the back of your computer. The computer is the thing that whirs, clicks and beeps when you turn it on, and is often simply referred to as your machine. You will not find a NIC on the back of your video monitor that is connected to your computer. The NIC in the back of your machine contains a jack that looks like a telephone jack, except it is a little larger. There is a cable plugged into the NIC that has connectors on both ends that look like large telephone connectors. The opposite end of the cable is plugged into a data jack on the wall. The cable, which we refer to as a network cable, must be plugged into the data jack, not the telephone jack. In newer buildings, the jacks are clearly labeled with a telephone icon above the telephone jack, and a computer icon above the data jack. In older buildings, the jacks are vertical to one another, and either jack could have been used for the data jack when wired, but generally the data jack is on the bottom. (Remember this if you rearrange your office!) The cable you are using should have been provided to you by The Computing and Telecommunication Center (CTC). If the cable was not provided by the CTC, it may not have been made to our campus network specifications.
The data jack in the wall is connected to a cable that runs from the jack to a central device, called a hub, in your building. The hub resides in a room called a wiring closet, where the building network cables converge to become a part of the campus intranetwork. Fiber optic cable connects your building hub to the main campus network, which eventually leads to the main campus computers, servers and the internet.
When experiencing connection problems, as they relate to network resources, find out if anyone else in your office or on your floor is experiencing the same problem. If more than one person is experiencing the same problem simultaneously, then the problem most likely exists with a server or other network component within the campus network. If many people in the same building are experiencing similar problems, designate one person to call the CTC to explain the problem.
If the network problem appears to be unique to your machine, there are some steps you can take to troubleshoot the problem yourself:
I. One of the most common problems is losing access to a network resource that you previously had access to, such as a printer or a shared drive. Many times this is caused by incorrectly logging onto your windows session. The shared resource you are wishing to access may be using security from a Windows NT domain. (A domain is a logical group of computers in an NT-based Local Area Network that share the same security account database.) If this is the case, you will need to logoff by clicking START, selecting SHUTDOWN, and then selecting the bottom option: Close all programs and logon as a different user. Log back onto your windows session with the correct ID and password. After logging back on, try to regain access to the resource by performing the following: .
If the printer is included in the group of printers, but the icon is shaded and you are unable to open it when clicked, delete the printer by right-clicking its icon, then select delete. Now go about adding it back in as previously explained.
II. If you can access shared printers and directories but cannot access VM/CMS, LN, CICS, bigcat, scatcat, alleycat, or successfully launch Netscape, then your problem may exist in your TCP/IP configuration. Telnet, TN3270, and other internet access require TCP/IP. TCP/IP is the standard internet protocol. A protocol is a set of rules that one computer uses to communicate with another computer. If two computers are to communicate, they have to be using the same protocol, or, in other words, speak the same language. If your TCP/IP is incorrectly configured or in some other manner corrupted, you will not be able to communicate with other machines using TCP/IP-based applications. If you find that your TCP/IP applications are not functioning properly, please call us to help you properly configure your TCP/IP protocol. Do not attempt to configure TCP/IP yourself, as an incorrect configuration on one computer may cause communication problems for another computer.
If you cannot identify the source of the problem or need help resolving a problem, contact the CTC. When you call us, we will want to know:
Media Equipment
Checkout
by Jack Jackson, Mediated Classroom Support
Effective June 21, 1999, the media equipment available to faculty to checkout for instructional purposes has been moved from Forsyth Library to the CTC HelpDesk in Tomanek Hall 113. The Computing and Telecommunication Center will be responsible for maintaining, scheduling and checking out the equipment immediately.
We ask your patience during the move and transition. Until we finish developing the online reservation form, you may reserve equipment for your classes by calling 5521. If you already have equipment reserved for future use, that reservation will be transferred with the equipment but you are welcome to confirm the reservation by calling 5521.
We will have student help available to deliver and pickup equipment on campus during regular office hours. If scheduled in advance, equipment can also be picked up during the hours that the CTC HelpDesk is open. During the fall and spring semesters, additional hours will be available and will be announced later.
We have added some new equipment to the checkout pool (specifically, laptop computers, LCD projectors, and video cameras) and we would welcome feedback from faculty regarding future purchases that will aid in your instructional endeavors.
In the meantime, please contact Jack Jackson at jjackson@tiger.fhsu.edu
or phone at 5841 if you have any problems or suggestions on how
we may best serve you.
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Telecomm Services
by Tom Webb, Manager
The mission of Telecommunications is to facilitate the smooth reliable
communications of voice, data and video at a minimum cost and a maximum
utility and ease of use to the university.
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Using the Campus
Phone System
Instructions on how to use the campus phone system can be found in
the front of the FHSU Campus Directory that is published each fall by University
Relations. This is where you can learn how to start and stop call forwarding,
transfer a call, and other fancy tricks.
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KANS-A-N Long Distance
Official university long distance calls are routed over the KANS-A-N
long distance trunk lines. Please review your KANS-A-N Directory
for some important information about this service.
Any long distance calls you place from your campus phone are routed by the PBX switch. Long distance calls from off campus can be made with the use of a KANS-A-N credit card issued by Darlene Schippers (5900) of the Business Office.
To request a KANS-A-N calling card, please submit a Telecomm Request
for Services on NotesHub through the Lotus Notes System.
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Requesting Telephone
Services
Requests may be submitted electronically thru Lotus Notes on the Telecomm
Request for Services on NotesHub form. Select the appropriate
option and then an electronic form will appear on the screen. Fill
in the blanks; be as specific as possible. Click on Submit to
submit the request to the CTC for approval. It will be scheduled
by the CTC staff.
If you are moving to a new office, please submit your request for service
at least two weeks in advance. If you have a problem with
your phone service, you can call or E-mail us directly (Tom at 4488,
Vaudene at 5999 or Bob at 5997).
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AUDIX Voicemail
Service
Our voicemail is processed with the Lucent Technologies AUDIX system.
Training for the AUDIX system is on video which we will loan to you upon
request.
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In the Spotlight...
In this issue of the CTC Newsletter, we’d like to feature Michael Lacy,
CTC Systems Programming Manager.
Michael has worked at FHSU for about 15 years. Prior to coming to FHSU, he worked nine years in Topeka at the State Division of Human Resources as an applications programmer and then a systems programmer. Next year he will complete his 25th year of employment with the State of Kansas.
In 1982, he earned B.S. degrees in Business - Data Processing.
Mike and his wife Sally live in Hays with their four children, Grant, a junior at TMP-Marian, Tanner, an 8th grader at Kennedy Middle School, Autumn, a 5th grader at Roosevelt Elementary School, and Tyler, a 2nd grader also at Roosevelt.
In his spare time, Mike enjoys enjoys coaching soccer and baseball.
All the Lacy children participate in sports so that keeps the family busy.
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Reminder
See the following pages for the:
* CTC Staff Directory
* FHSU Ethical
Use of Computing Resources Policy
* FHSU Computer
Labs Info
Keep these pages handy for future
reference.
© 1999
Computing and Telecommunication Center
Fort Hays State University