INSIDE

From Dave’s Desk
by Dr. David Schmidt, Director

If you are new to FHSU, welcome. If you are returning to FHSU, welcome back. Every summer seems busy, but this summer has gone by exceptionally fast for us. New Lotus Notes applications have been written, web-based enrollment for Virtual College students, new networking hubs deployed in academic buildings, new Mediated Classrooms readied, new servers configured, a new student E-mail system initiated, a new IP addressing scheme deployed, and planning initiated in the administrative computing area. Some initiatives may not be noticeable to the casual user, but behind the scenes the servers are getting faster, the network is becoming more efficient, the bandwidth has been increased, and transactions more automated.

Web Enrollment for Selected Classes

Virtual College students were able to enroll for classes on the web starting this Fall. In this initial stage of web enrollment, virtual college students filled out and printed a form on the web and sent it in to the Virtual College with the payment. In the future, we plan to find ways to take information from the web-based form and automate the process.

Similarly, students taking Drake, Beam and Morin classes enroll for those using the web. These classes are CD-ROM based classes in the area of business and leadership training. People in business often take these modules to increase their knowledge of communication and management issues. They are able to obtain college credit by taking them through the Virtual College.

Bandwidth Management

We have taken some small steps toward bandwidth enhancement on campus by connecting servers to the backbone at 100Mb/sec (1 million bits/sec) speed and providing switched 10Mb/sec (dedicated 10Mb/sec) to the desktop (see below). Some applications, like video on demand, require a lot of bandwidth. CTELT will deploy a video on demand server sometime this fall, and we believe the backbone and bandwidth to the desktop should be adequate for on-campus applications. The backbone can grow by increments up to 1,000Mb/sec.

Bandwidth on the Internet -- Good Citizenship on the Web

We will soon have three T1's that provide connectivity to the Internet through Manhattan, Kansas. That provides us with 4.5Mb/sec of bandwidth. You might compare that to 10MB to your desktop. Since each T1 costs roughly $18,000, we want to manage this bandwidth well. I thought you might be interested in knowing how much bandwidth various typical transactions take. As you might suspect, several paragraphs on a typical E-mail message take only 1500-2000 bytes or 1.5 - 2 kilobytes. Simple web pages are roughly comparable. Sending E-mail over the Internet does not have a big impact on our connectivity.

If you attach a Word file to your basic E-mail message, that can easily go to 50 kilobytes. Graphic images on large, colorful web pages exceed 100 kilobytes. Since the Internet bandwidth is shared by the campus as a whole, graphics-intensive web page access begins to impact our connectivity.

The new Real Player, Microsoft Media Player, and Quicktime have greatly improved the video quality of clips seen and audio played on the web; however, they do use a considerable amount of bandwidth. Some video clips are quite instructive too. The problem for the University is supplying enough bandwidth. If you watch a short video clip, such as a movie trailer on www.mgm.com, the file size is measured in megabytes. Napster is another example of a program that takes a great amount of bandwidth. It makes downloads of huge audio files quite easy. The users can select a number of audio files to download and then go eat lunch. The problem is that these downloads bring other Internet traffic to a crawl. Some universities have banned the use of Napster on campus. You might also be interested to know that continuous audio eats up bandwidth too. If you listen to Radio Kansas on the

web, for example, this can be equivalent to downloading one megabyte of data per minute. Large file attachments to E-mail (graphics, video clips, audio clips) also belong in this category. Our relatively small pipe to the Internet has trouble handling the load.

Video delivered over the Internet is in another category. It dwarfs the other categories. Video delivered over the Internet is often choppy because it takes so much bandwidth. Compare audio broadcasts at 1 Mb/sec to broadcast video at 20 Mb/sec. Engineers have found ways to transmit video at more efficient rates by various compression schemes, but video remains a challenge over the Internet as it is currently configured.

Since we are charged with providing service to the whole campus community, we would encourage each of you to conserve as much bandwidth as you can. We know that it is important to use some audio and video clips for classroom use, and we know that some large file downloads are also important for a variety of academic uses (some MP3 files for music demonstrations, large maps for GIS, and other files for a variety of purposes). We would ask that you keep the non-essential uses to a minimum. The Internet makes it so easy to use the media that we use it without appreciating the impact on the network as a whole.

The Network

With the deployment of the new Cabletron Ethernet switches across campus, virtually every desktop computer now has a dedicated 10Mb/sec connection to the backbone. Instead of sharing 10Mb with many other users, each desktop unit has access to a full 10Mb. You should notice faster file downloads on campus and quicker response time for a variety of platforms although the actual experienced speed depends on many things - PC processing power, server speed, server traffic, protocols used, etc. Notice that I mentioned speed on campus. Accessing the Internet is still subject to all of the factors that impact performance on the Internet - congestion at main collection points, server speed, type of service, and many other factors.

At the end of this Newsletter is included a sheet called Computing Survival Guide that we hope you will remove, read, and use.

Every PC on campus has been (or will soon be) given a new IP address and a new name. The IP addresses are organized by building, and they should make routing easier. You will notice that nearly every PC appears on the FHSU domain if you look at Network Neighborhood. The new name has a departmental designation, a hyphen, a Lotus Notes ID, a hyphen and a number (if needed). You should be aware that not every PC that is on the network will always appear on Network Neighborhood. You can still access the PC using the Run command (see below) even when it does not appear on Network Neighborhood if you know the name of the PC.

To use an example from Computing & Telecommunication, the name of my PC is CTC-dschmidt. Knowing the name of your PC becomes quite important to you if you wish to access shared files on your PC from Mediated Classrooms or other PCs on campus. The best way to access a file on another PC is to use the Run command in Windows. Here is a typical example: \\jdoe\pub [Enter]. Read the Computing Survival Guide for more details.

Lotus Notes

Probably everyone is aware that the Lotus Notes platform has been less than stable. The CTC staff has spent hours in the care and feeding of Notes, but Notes has not always behaved properly. We are taking or have taken several steps to address Notes problems.

We located the top analyst in the Notes technical support group, we are working with a consultant out of Kansas City, and we have placed the major Notes applications on another server. The idea here is that E-mail will run on one server and applications on the other. Having the second server gives us other options when we apply software patches and upgrades too. These measures should give us some chance of success in making Notes more stable.

More and more offices rely on Notes for Travel Requests, APO approvals, Vouchers, Receiving Copy approvals, and other business processes. We know that important procedures are brought to a standstill when Notes is misbehaving, so we are doing what we can to make the process more reliable.

Student E-mail and the Data Warehouse

New student E-mail names look far more recognizable: jhdoe@scatcat.fhsu.edu. As students enroll in classes and pay their fees, they are assigned the new E-mail account. When you receive class rosters, these new accounts will appear.

The Data Warehouse system feeds the student E-mail server. We hope you will encourage student to use their new accounts because the new web-based E-mail system, VisualMail, has a lot of new features making it comparable to the Lycos E-mail product and Hotmail.

If students adopt the new E-mail system, they may begin to use it for life. If that happens, the University has an easy way to contact them after graduation, and faculty members can easily stay in contact with former students. To keep matters simpler for students, CTELT is using these new IDs for the new BlackBoard system too, the new on-line course platform.

Statistical Consulting

The CTC employs a part-time statistical consultant to help faculty and staff with programming support. The CTC does not enter data, but the statistical consultant can give advice to departmental workers who do enter the data.

The mainframe has SAS and SPSS (although we are hoping to phase out SPSS on the mainframe relatively soon). The University has purchased a limited number of licenses for PC versions of SAS and SPSS.

If you wish to use one of the PC versions, please submit a CTC Request for Services on LNapps. Click on the Microcomputer Services section button and then an electronic form will appear on the screen. Fill in the blanks; be as specific as possible. Click on Submit to submit the request to the CTC for approval at least three working days or more before the desired completion date.

Farewell

Farewell and thanks go to Gary Hoffman, Microcomputer Support Technician, who has recently accepted a job with the FHSU Information, Networking, and Telecommunication Department.

Also, farewell and thanks to Jesse Jacobs, Statistical Consultant, who has accepted a job in Wichita.

We’d like to thank both Gary and Jesse for all the work they did while employed at the CTC. Their experience and expertise will be missed.

Reminder to All LN Users . . .

"Junk" E-mail & Group Mailings

"Unwanted" E-mail is, of course, a matter of one's perspective. If you are looking for a house and you receive E-mail advertising a house, for you that is quite valuable information; however, for the other 99.9% of users it is unwanted.

On the other hand, the State has policies against using state-funded resources for personal use. I can attest that when questionable E-mail is sent across Lotus Notes, the CTC staff hears about it from the faculty and staff who have received that questionable E-mail. I hear State folks talking about policies concerning the use of E-mail at Information Technology Advisory Board meetings.

We attempt to keep spam off E-mail by providing a public space for "advertising." There is a Bulletin Board on Lotus Notes that users should consider using for advertising items for sale, rent, want to rent/buy, or give away; however, it is for FHSU use only -- not commercial ads. In addition, LN users are asked to please not use their LN work accounts for non-work related E-mail, which includes but is not limited to advertising, spamming, virus and hoax prank notes, get-rich-quick schemes, chain letters, etc.

We have created the faculty, staff, and allusers groups in the LN FHSU Address Book on NotesHub for your convenience. All LN users should be considerate when using any of these large groups for mass mailings. If this privilege is abused, the offending IDs may be revoked.

Lotus Notes Bulletin Board Policy

The Buy/Sell/Trade database on Lotus Notes is frequently used by many at Fort Hays State University. We want to encourage use of this electronic bulletin board; however, it is NOT intended for commercial use. Please do not post entries to the LN Bulletin Board that advertise items for businesses or any other kind of commercial enterprise. Visit:http://www.fhsu.edu/ctc/helpdesk/acceptable_use_of_computers.html for the FHSU Acceptable Use of Computing Resources Policy document.

If you need help using the Buy/Sell/Trade database or have questions about an item that you’d like to post, contact us at 4031 or 5819.

Unauthorized Use of LN E-mail

We have a number of student employees from various offices across campus who are on Lotus Notes. Their LN accounts have been set up for business or office purposes ONLY and NOT student purposes. Each student also has a student account on Scatcat that can be used for non-office related business.

Student employees are asked to please not use their LN work accounts for non-work related mail. This practice only clutters the server and uses up valuable resources. If you have student workers on LN in your area, please advise them about this policy. If this privilege is abused, the offending IDs may be revoked.
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Systems Programming
by Michael Lacy, Manager

Miscellaneous Computer Info

The FHSU Mainframe is an ES9000 IBM 9121 Model 260 with 512 Meg Main Storage and speed of 16 MIPS. The operating system is VM/ESA 2.3 running VSE/ESA 2.3 as a guest operating system. One 9394 controller controls I/O to the ten 9395 disk drives containing 110 gigabytes of storage.

Three 3490 cartridge tape drives at IDRC capacity allow us to retrieve data stored on tape or can be used to create backup tapes or archives.

One 3174 controller control console access to the mainframe along with one Bus-Tech 3172 controller for Ethernet connected PC's.

The campus has approximately 1500 PC's attached via Ethernet access.

An IBM 6262 printer at 1400 lines per minute prints many reports, labels, grade mailers, and a variety of other jobs.

In addition, an IBM 3812 LED page printer with graphics capabilities prints reports, letters, and other tasks submitted from across campus.

Other printers attached to the system via RSCS and TCP/IP print other jobs as submitted.

RS6000-F50 Memory 85GB disk space runs the Lotus Notes System and Domino. The Lotus Notes system is our campus-wide E-mail system.

Information Center
by Jane Rajewski, Manager

The Information Center consists of Computer Operations, User Services, and the CTC HelpDesk. In addition to the scheduled services provided to the University departments, the following user services are available through the Information Center. Following each item is the procedure to follow to ensure the best service.

How to Load CTC Application Icons on Your LN Desktop

You can load these application icons onto your LN desktop by following the steps listed.

The applications/databases that are currently ready include Buy, Sell, and Trade, Change of Grade, CTELT Request for Services, CTC Request for Services, ILL (Inter-Library Loan), Telephone Service Requests, Warehouse, and Workflow.

If you are using LN 4.6:

Repeat step one from above, but use steps two and three from below:

As additional applications are developed in Lotus Notes, we will notify you. New applications may be added using the same procedure listed above.

If you need assistance with adding these database icons or any other database icons to your LN desktop or using them, contact the CTC HelpDesk at 5276.

How to Submit a CTC Request for Services Through LN

A CTC Request for Services must be submitted for any kind of services from the Computing and Telecommunication Center.

To submit a request to the CTC, do the following:

Standard Report Programs, Mailing Labels, Ad Hoc Reports, or Data to be Downloaded

Please submit a CTC Request for Services and click on the Information Center button. If you have any questions or concerns about what data is available or the type of reports the CTC can produce, please contact Alvin Hearne at 5687 or Jane Rajewski at 5819.

Test Scoring Using the OMR Full-Page Scanner

150 question answer sheets are available for pick-up at the Dispatch Window (TH111). Please make sure the students use No. 2 pencils and erase cleanly. No. 2 pencils are available at the Dispatch Window. Return the score sheets and complete the test scanning request form at the Dispatch Window. Your test will be scored and the desired reports printed within eight working hours.

You will be notified when the job is completed. Please refer any questions or concerns to Jane Rajewski at 5819 or Alvin Hearne at 5687.

Training for Faculty and Staff

Send an LN note to vzimmerm@fhsu.edu or jrajewsk@fhsu.edu indicating the administrative systems for which you would like training offered. Training will be offered if enough users indicate an interest for a particular item; users will be notified of classes offered through LN notes. We try to offer several sessions of each system at different times each semester to allow you to choose the session that best fits your schedule.

As new administrative systems are developed, we will be offering courses in that area for the appropriate personnel. Please notify Viv at 4031 or Jane at 5819 about new employees who need to be trained or other training needs. Also, please let us know when someone resigns or leaves your area so that his or her security to the system can be removed.

When signing up for any training sessions offered by the CTC, please sign up by session number to ensure that you get signed up for the correct session.

HelpDesk for Users

Feel free to call the CTC HelpDesk at 5276 with any problems or questions. If we don't have the answer, we will route your concern to the appropriate person.

IDs, Passwords and Security

To request CICS IDs and passwords, please submit a CTC Request for Services and click on the Information Center button and include your name, SSN, department, phone number and office number. If you are having any problems with security violations, please call Jane Rajewski at 5819.

If you need a CMS ID to use the mainframe software, please submit a CTC Request for Services and click on the System Services button; however, most users will not need a CMS ID.

Passwords and Security

Having a protected password is essential to the security of the information you have on your account and the protection and privacy of the information you may have access to on CICS. We also encourage you to periodically change your Lotus Notes passwords. You can easily change your password (both Client and Internet) by following the instructions on page 5 of the Beginning Lotus Notes Handbook.

CICS passwords cannot be changed by the user at this time. If at anytime you feel that your CICS password may have been jeopardized, please call Jane at 5819 to get your password changed.

CICS Security for New Faculty

CICS security for the basic inquiry functions in the course, student, and transcript systems is automatically set up for the advisor level for all new faculty after we receive the list of new faculty from the Provost’s office.

Security for all other CICS administrative systems will still require the user to request the appropriate security; contact Jane Rajewski to start the approval process. This additional security will require the chair person’s approval. The user will be notified when the security is set up.

If you have questions/concerns about your CICS security, contact Jane Rajewski at 5819 or jrajewsk@fhsu.edu.

Helpful Information

For your convenience, the CTC Staff Directory, FHSU Acceptable Use of Computing Resources Policy, FHSU Computer Labs Info, and Computing Survival Guide are included as the last pages of this issue of the newsletter. We’ve also included the Using FHSU Student Scatcat E-mail instructions, which you can make copies of and distribute to any of your students who use this new E-mail system.

So that we can serve you more efficiently, please keep these pages near your phone or in your 2000-2001 FHSU Campus Directory and Student Handbook for future reference.

CMS Availability Policy

CMS is available after 7am until midnight Monday through Friday. The systems are up and running unattended on holidays and from 2:30am Saturday until Monday morning.

CICS Administrative Database Availability Policy

The administrative databases, which are in CICS, are up from 6am to 10pm Monday through Thursday and 6am to 5pm on Friday. They run unattended from 6am to 7am each of those days and also unattended from 2:30am Saturday through 7:00am Monday and on holidays.

Dispatch Window Hours

Fall semester hours for the CTC Dispatch Window TH111 are:

For Your Information
by Viv Zimmerman, User Services

Tomanek Hall Lab News

A lab monitor is present during open lab hours; however, labs may be unavailable to users at times so that we can perform routine maintenance. CTC labs will resume regular hours after the Labor Day weekend.

NO food, drinks or tobacco of any kind are allowed in any of the labs. Also, users may not bring and use their own zip drives or any other peripherals in any of the CTC labs.

Many of the lab users want to bring food and beverages into the labs but the possibility of spilling a beverage onto the equipment or a power source exists and could severely damage equipment or shutdown the lab indefinitely for repairs.

Anyone caught bringing food or beverages into the lab will be asked to remove it immediately. Repeat offenders will not be able to reserve the labs in the future. Please abide by this policy.

An FHSU Student ID Card is required to use these labs. In addition, students are required to sign in at the front lab monitor desk in TH127. For security purposes and your protection, all three of the CTC computer labs are equipped with video surveillance cameras and recording 24 hours per day.

Hours for the Tomanek Hall computer labs (TH123, 125, and 127) are:

Sept 5 through Dec 15:

Friday, Sept 29 8am to 12pm ONLY

Saturday, Sept 30 CLOSED

Sunday, Oct 1 3pm to 10pm

Fall semester open hours for the CTC computer labs are subject to change for holidays and are longer the last few weeks of the semester to accommodate students completing semesterly projects. Any change in hours is posted outside the CTC labs and may also be viewed from our web site.

For more information about our CTC computer labs, visit our web site at http://www.fhsu.edu/ctc/labs/. You may also contact the lab monitor on duty at the front desk in TH127 or send E-mail to vzimmerm@fhsu.edu.

Recycle Laser Paper

If you have any extra scrap paper that is printed on one side only, we would be interested in re-using it in our labs. Many of the printouts in our labs are rough drafts and recycled paper helps us cut down on expenses.

The paper must be laser quality, free of staples or rips and have one clean side. It can be white or any color. If you have a sizable amount of paper that we can recycle, call Viv at 4031 or Jane at 5819 and we would be happy to make arrangements for pick up.

Reserving CTC Labs

Faculty or staff must submit a CTC Request for Services and click on the Information Center button to reserve a lab. List the following information for each reservation: department, course number, section and course name, dates and times needed, instructor name, and how many students are in the class. We are unable to schedule the labs without this request.

If the Tomanek Hall Computer Lab reservation for workshops, classes, or seminars needs to be canceled, please submit a CTC Request for Services so that we can cancel your lab reservation. Please keep in mind that each lab has a seating capacity of 24 workstations and one workstation at the front desk.

Lotus Notes Training

All new faculty and staff can have a Lotus Notes ID which will enable them to send and receive E-mail and work with calendars. The LN training is not mandatory; however, we strongly recommend that you attend to learn the basics of using Lotus Notes.

We will offer Beginning Lotus Notes 5.0 training throughout the fall semester. These sessions will not be mandatory. The training schedules will be sent to new faculty first and then sent to all LN users through E-mail. Instructions for signing up for the training sessions are included in the note.

Each time new sessions are offered, the training schedules are sent to faculty and staff through LN mail.

View Class Rosters On-Line

If your security is already set up for the Course System, you may view your rosters by doing the following:

* Sign onto CICS.

* Enter 04 at the Enter Function prompt.

* Enter 81, DEPT, COURSE NUMBER,

SECTION, YEAR, SEMESTER.

HINTS: Semester codes: U = Summer, F = Fall, S = Spring

* Press TAB to move from field to field.

* The default will display ALL students

(regardless of status). Follow instructions

on screen to make another choice.

* View your roster and follow the prompts at the bottom of screen.

If you have a printer attached to your work station, you may choose File and select Print to have a rough copy of your roster(s).

If you need assistance with viewing your rosters or if you would like to have security to this system, call Viv at 4031 or Jane at 5819.

On-Line Registration

Luci Williams, Judy Channel and LuAnn Pfeifer will hold training for On-line Registration (OLR) from October 20th through October 30th. This will be just prior to the actual Spring 2001 registration.

These sessions are for faculty ONLY. The training is mandatory for any advisor who wishes to register advisees. We will not be able to offer this training again until March, 2001.

A note will be sent out later with the training schedule. Instructions for signing up for the training will be included in the note.

On-Line Grade Entry

If you are new faculty or have never entered grades before or if you haven't signed onto CICS recently, please sign onto CICS and see if you can access the Course System (for example, try function 81 Roster Inquiry or 71 Roster Grade Update).

This security must be set up before you will be able to enter grades. If you do not have a CICS ID or if you have questions, please contact Jane at 5819 or Viv at 4031.

If you are interested in registering your advisees, contact Jane at 5819 to start the security form process.

Staff Changes

Please notify Viv at 4031 or send a note to vzimmerm@.fhsu.edu any time faculty, staff or student employees terminate their employment with your office so that we can remove their IDs.

Also, send us a listing of any new employees that includes SSN, office phone and room number information. We need this info for security purposes and also to keep the directory updated.

In addition, some of the information contained in the LN FHSU Address Book on NotesHub automatically displays on any electronic requests or workflow forms submitted. If you need assistance, contact Viv at 4031 or Jane at 5819.

CTC HelpDesk News
by Nancy Geier, CTC HelpDesk Supervisor

HelpDesk Services Available

The CTC HelpDesk is a focal point for access to FHSU computing and telecommunication systems. Two major functions of the office are handling applications and support for Internet Dial-Up Accounts and providing computing-related services and information to students through Student Office Systems (SOS). In addition, the faculty Media Equipment Checkout service is located in the HelpDesk office.

CTC HelpDesk hours may be viewed along with detailed information about the services provided by the CTC HelpDesk at http://www.fhsu.edu/ctc/helpdesk/ .

Specific instructions for accessing Lotus Notes from off campus, a Lotus Notes FAQ page, and other E-mail information are also available from the E-mail Help section of our web site.

We are located in Tomanek Hall 113. For all services other than Media Equipment Checkout, please contact the HelpDesk at (785) 628-5276 or by sending E-mail to helpdesk@fhsu.edu.

The Media Equipment Checkout service can be contacted at (785) 628-5521. Equipment checkout is available during regular University office hours (8am - 4:30pm M - F). If necessary, arrangements for pick up and drop off during evening hours can be made; however, all arrangements must be made between 8am and 4:30pm M - F.

Congratulations go to Leonard Allen, who has recently been hired as a part-time staff member to assist with administration of the Media Equipment Checkout service. Leonard will also assist with CTC HelpDesk administrative duties in his "spare" time!

What is Dial-Up?

"Dial-up" is a process that enables you to use your computer's modem to connect to the Internet from off campus by dialing in to Fort Hays State University's Cisco remote access servers. The servers currently house 56K V.90 modems.

A dial-up connection also allows you to access the IBM mainframe systems. Using this remote access, you can check your E-mail, download shareware, run statistical software, access the web, and do a variety of other tasks. Students also use the system to communicate from off campus. Because more and more students use E-mail, the system makes it easier to contact students electronically.

There are some minimum system requirements a computer must meet in order to do dial-up.

Internet Dial-Up Accounts are only available to FHSU students, faculty, and staff.

If you are interested in applying for an account, just stop by the CTC HelpDesk (TH113) to fill out an application form. A photo ID is required. There is no service fee for faculty or staff accounts.

CTC HelpDesk Hours

Effective Aug 21 - Sept 30, 2000

Hours are subject to change and may be adjusted due to semester breaks or changes in demand. After Oct 1, 2000, please view our web site or call us for current hours.

Mondays - Thursdays 8am - 10pm

Fridays 8am - 5pm

Saturdays CLOSED

Sundays starting 9/10/00 7pm - 10pm

For more information, visit our web site at http://www.fhsu.edu/ctc/helpdesk/. You may also contact the FHSU CTC HelpDesk by calling (785) 628-5276 or by sending E-mail to helpdesk@fhsu.edu. Adjustments to these hours will be advertised via campus E-mail and will be posted on our web site.

Finding E-mail Addresses

Student, faculty, or staff E-mail addresses can be found by clicking the Search link located on the FHSU Home Page at http://www.fhsu.edu/ .

Accessing LN from Off-Campus

You must have Internet service (such as an Internet Dial-Up account) if you want to access your Lotus Notes files from off campus. Two methods are explained here:

1. Browser Access: This is the recommended method of access. It is simple to use and provides access to some other features besides E-mail, such as calendars and the FHSU Address Book. Using an Internet browser, go to http://tiger.fhsu.edu. To open your mail, click on Faculty/Staff E-mail Access, then enter your Lotus Notes User Name and Password.

2. The Lotus Notes Client: Lotus Notes users are also able to check out a CD and install the Lotus Notes Client software on their home computers. Versions are available for Windows 95/98 and Macintosh. Please be aware that the Client runs much slower when used through a dial-up connection than it does on the campus network (even if you have "the newest and the fastest"). If you are interested in having quick response time, this option is probably not for you. However, if you are working with Learning Space or have other special needs that require use of the Client from off campus, read the following information about system and version limitations carefully.

Lotus Notes Client system limitations: - The software requires 60 MB of disk space, 8 MB RAM, and a 486 processor running Windows 95 or higher. Macintosh users must run System 7 or newer and must have 12 MB RAM and 35 MB of disk space. These are the minimum system requirements. Systems that meet only the minimum specifications will run extremely slow.

Lotus Notes Client version limitations: You must be running the same operating system at home as you are running in the office. For example, if you have a Macintosh or Windows 3.1 at home and are running Windows 95 or 98 in the office, you should not install the two different versions at two different locations. The reason for this is that the Client version currently available for Macintosh and Windows 3.1 is a step below the Client version that is available for Windows 95/98. The Client version that you are running must be the same version as the mail database used for your account, which resides on the server. If you have a version conflict, using browser access is the recommended option for you. When the new 5.0 version is completely implemented, we anticipate that this problem will dissolve.

A $10.00 deposit is required for checking out a CD for a one-week period. (The deposit will be refunded when the CD is returned.) If you are interested in checking out a CD, please call the CTC HelpDesk ahead of time to see if one is available. If one is not available, your name will be placed on a waiting list.

Off-Campus Internet Access in Western Kansas

Fort Hays State University is proud of its efforts to provide students with access to information technology. These efforts include the creation of partnerships with western Kansas Internet service providers. Together, these companies provide local Internet dial-up access in over 100 communities.

Fort Hays State University students who are currently enrolled in three or more credit hours and live in service areas covered by these companies are eligible for substantial price discounts on Internet service.

Please share this news with any students who might benefit from these programs. This includes those who are enrolled in at least three hours, live outside of Hays, and are in a service area covered by one of our Internet service provider partners.

An alphabetical listing of cities currently covered in the distance programs, the companies providing service in those cities, and contact information are available on our web site at http://www.fhsu.edu/ctc/helpdesk/. Students should contact the companies directly for more specific application information.

Password and ID Information

Please be aware that sharing your ID and password for any computer system with another person or allowing another person to use your system access is a crime.

SOS Offers Services

Please let your students know that Student Office Systems (SOS) is a resource for students for copying, color printing, scanning and FAXing. SOS provides a computer that can be reserved by students for image processing and desktop publishing.

The following services are available to currently enrolled FHSU students: black and white copies ($.07/page-a University Card with money on it is required), color printing ($1/page), scanning (free), and faxing (to receive-$.50/page, to send in the U.S.-$1/page, to send internationally-$2/page). Students may purchase new 3½" disks ($1 each), used (reformatted) 3 ½" disks ($.25 each or 5 for $1), InkJet quality glossy paper ($1 each), and copier or InkJet quality transparencies ($1 each).

A student ID is required. SOS is a service of the CTC HelpDesk, which is a focal point for access to FHSU computing and telecommunication services. The CTC HelpDesk has information about accessing student E-mail accounts, posting student web pages, obtaining Internet dial-up access, activating voice mail accounts, locating campus computer labs, and provides other services such as a telecommunications device for the deaf.

For more information about SOS, call the CTC HelpDesk at (785) 628-5276, check out the web site at http://www.fhsu.edu/ctc/helpdesk/, or visit the office in Tomanek Hall 113.

Acceptable Use of Your Internet Dial-Up Account

The Fort Hays State University Internet dial-up service is a heavily used system. Computing and Telecommunication Center staff closely monitor dial-up activity as one of our efforts to improve efficiency of its use. The Fort Hays State University Acceptable Use of Computing Resources Policy, which prohibits excessive inefficient use of limited shared resources, governs use of the dial-up system. A copy of the policy may be viewed online at: http://www.fhsu.edu/ctc/ .

The Internet dial-up system is a shared resource; the number of modems available limits the number of users who can connect simultaneously. Remaining connected to a modem when the connection is not actively being used may prohibit others from being able to gain access. The dial-up system is provided to the University community for the primary purpose of supporting FHSU's educational mission. Internet access has become an essential element of the education process; therefore inefficient use can lead to unnecessary expansion costs.

The following actions are requested of you to help reduce inefficient dial-up system use:

* Always disconnect from the dial-up system when your connection is not being actively used. Note that simply closing your E-mail or browser software usually does not automatically disconnect the dial-up connection. For most computer systems, the setup instructions included in your packet give complete details on how to disconnect. If your setup instructions do not include a section on how to disconnect or if further assistance is needed, please contact us.

* If you believe someone else may be using your account, come to the CTC HelpDesk (Tomanek Hall 113) with a photo ID and we will issue a new password for you. You can be held legally responsible for any Internet activity that occurs while your account name and password are in use. If more than one person uses your computer for Internet dial-up access, each person should apply for his or her own Internet dial-up account.

* If a program that causes automatic redialing is in use, we strongly recommend disabling it. We strongly discourage automatic checks for E-mail because each time a request is sent to check mail, valuable server resources are used and response time is reduced. If it is absolutely necessary to use this option, please set it to check for mail only once every 30 or 60 minutes and to disconnect when it is finished.

For assistance with implementing any of the actions listed above or for more information, contact the CTC HelpDesk, Tomanek Hall 113, at (785) 628-5276.

Thank you. . . for doing your part to assist us in providing efficient and affordable Internet service!

Computer Crime Is. . .

by Detective Ed Howell, University Police

Please be aware of the following issues relating to computer crime.

Under K.S.A. 21-3755 Computer Crime is:

(A) Intentionally and without authorization accessing and damaging, modifying, altering, destroying, copying, disclosing or taking possession of a computer, computer system, computer network or any other property;

(B) using a computer, computer system, computer network or any other property for the purpose of devising or executing a scheme or artifice with the intent to defraud or for the purpose of obtaining money, property, services or any other thing of value by means of false or fraudulent pretense or representation; or

(C) intentionally exceeding the limits of authorization and damaging, modifying, altering, destroying, copying, disclosing or taking possession of a computer, computer system, computer network or any other property.

All of the above provisions are a severity level 8 nonperson felony.

(C) (1) Computer password disclosure is the unauthorized and intentional disclosure of a number, code password or other means of access to a computer or computer network.

(D) Computer trespass is intentionally, and without authorization accessing or attempting to access any computer, computer system, computer network or computer software, program, documentation, data or property contained in any computer, computer system or computer network.

Computer password disclosure and computer trespass, as defined in section (C) (1) and (D), is a class A nonperson misdemeanor.

Please contact Detective Howell for further information.

User Services News

by Viv Zimmerman, User Services

Important LN Calendar Option

It has been brought to our attention that some users are having problems with meeting invitations being accidentally deleted from their Lotus Notes calendar when they erase the original meeting invitation from their Inbox.

We recommend that users please check their calendar profile and make sure that they have the following option selected Remove Invitations from my Inbox after I respond to them. There should be an X in the box next to this option.

As a word of caution, if you do not have the above option selected, whenever you accept a meeting invitation from your Inbox, the entry will be posted on your LN calendar but the invitation will also remain in your Inbox. Then, if you delete the invitation from your Inbox, LN will also remove the calendar entry from your calendar.

Please set up this option so that LN will automatically remove meeting invitations from your Inbox after you respond to them; then LN will remove the invitation from your Inbox but will not remove the corresponding meeting entry from your Calendar view or Meetings folder. To set up this option, choose Actions, select Calendar Tools, and select Calendar Profile. Then scroll down and click Advanced Calendar Options and click on the box to the right of Remove Invitations from my Inbox after I respond to them and then click OK.

If you need assistance with setting up this option, contact the CTC HelpDesk at 5276.

Adding Links to LN Notes

In Lotus Notes, it is simple to include a link in a note. In the body of the note, enter the complete URL such as the following: http://www.fhsu.edu/ctc/labs/ . It is also recommended that you leave a space between the last character of your link and the period if your link is at the end of a sentence as shown in the above example. It will not look like a link in the note that you are composing but it will look and function as a link in the recipient’s note.

Another method for putting a link into a note is to cut the link from the URL address box from Netscape or Internet Explorer and paste it into your note. Either method works well.

LN FHSU Address Book Info

All faculty and staff are responsible for entering their own Work, Home, and Company information into the LN FHSU Address Book. There are still some users who have not entered this information.

The LN FHSU address book contains phone and office location information about each user on campus. It is used as an on-line campus directory for looking up phone numbers, office locations, and other information. The information contained in the FHSU Address Book is also used extensively by the LN on-line request and workflow systems. That’s why it is important to have your information correct at all times.

Find your entry and and double-click on it to review. If necessary, click the Edit button and enter your information or make revisions. When finished, click the Save and Close button. Refer to the CTC Beginning Lotus Notes Handbook for assistance. If you need further assistance, contact the CTC HelpDesk at 5276.

Attention New Faculty & Staff. . .

Here's how to request new IDs

It would be helpful if the departmental secretaries would send a Lotus Notes Request for Computing Services as soon as possible to request user IDs for Lotus Notes, CICS, Bigcat, or any other systems that are needed for any new faculty, staff, or student employees hired.

Please include the following information: name of employee, SSN, department name and number, title, indicate whether the new employee is faculty, staff, or student employee, office location and phone number.

On this request, also include the location of the computer that needs to have LN installed and any special instructions -- such as -- is this computer shared by several users? Computers shared by more than one user affect the way LN is set up and installed.

This would help us tremendously in processing your requests more efficiently. Since our work load significantly increases with the beginning of the fall semester, please do not wait until the last minute to send your request.

Using LN Groups Hint

Have you ever sent a note to a large group only to have all of the names appear at the top of your note? More than likely, most of you have probably received an occasional note displaying all of the names at the top.

We have created the faculty, staff, and allusers groups in the Lotus Notes FHSU Address Book on NotesHub for your convenience. In order to use any of these groups, all that is necessary is to just key in the appropriate list name in the To: field of your memo. For example, if you wish to send a note to all of the faculty, just type the group name faculty in the To: field. Make sure there is a comma after each name or group listed because LN requires commas.

LN will automatically suppress the huge lists of recipients at the start of the memo when these FHSU public address book groups are used.

IMPORTANT HINT: Please do not copy the faculty, staff, or allusers groups from the FHSU’s Address Book on NotesHub to your own LN Personal Address Book. If you do copy these groups to your own LN Personal Address Book, the feature that suppresses the long list of recipients will be disabled and the names of all the recipients will display at the top of your note. In addition, any groups that you copy to your own LN Personal Address Book will not contain the current updates.

Also, remember to use the appropriate group(s) when sending notes.

FHSU Vacant Positions Icon

by Jennifer Skelton, Personnel Office

If you haven’t been able to access the FHSU Vacant Positions on Lotus Notes, follow these steps to add the icon or bookmark to your desktop:

The FHSU Vacant Positions icon should now be added to your LN desktop (LN 4.6) or Favorite Bookmarks folder (LN 5.0). Click on it to view the FHSU Classified Staff Vacant Positions, State of Kansas Civil Service Jobs, and Notice of Non-Discrimination.

The vacant positions are posted on bulletin boards throughout the Physical Plant, Gross Memorial Coliseum, Personnel Office, and Mailroom. Contact Jennifer in the Personnel Office at 4462 if you have any questions about the positions posted.

Applications Programming

by Daryl Carswell, Applications Programming Manager

The Applications Programming section of the CTC is comprised of a manager and five full-time programmer/analysts. Our main function is to develop and support administrative computer systems for the IBM mainframe computer in areas such as student records, degree progress, payroll/personnel, accounting, course inventory and schedule development, alumni and endowment records, and facilities.

Future directions for administrative applications include the ability for students to access information about their own academic and financial records. At this time, students can view their class schedules, transcripts, and personal information on the Student Web Services site at: http://www.fhsu.edu/sws/ .

If we can be of assistance, please contact us at 4047 or E-mail dcarswel@fhsu.edu.

Network and Microcomputer Services

by Mark Griffin, Manager of Servers and Desktop Systems

Lotus Notes R5 Update

As most of you know, this past summer was a very frustrating time where Lotus Notes is concerned. Eventually, Lotus support admitted that there was a problem with their software and they provided a fix for the problem. We have been running stable for the last several weeks, which is a huge improvement to the previous month or two.

We have upgraded the server a couple of times and are currently running on version 5.0.4a. I expect that we will stay with this version of the server until at least Christmas break. Hopefully, that will provide a stable environment for the entire semester.

We do need to upgrade the Lotus client software on many of the PCS and Macs across campus. We have upgraded approximately 100 machines thus far and most everyone has been pleased with the new look and features that R5 provides. I intend to send out information via E-mail soon so that many of you can do your own upgrade. This will allow for everyone to get to the new version that much sooner. Those that have problems, can of course, request assistance from the CTC.

Coming to You Soon: SMS

by Cheryl Helget, Network Administrator

The number of locally networked devices that the CTC supports is estimated to be 1500. In order that we may better serve the large number of networked users, the CTC staff is implementing Microsoft's Systems Management Server (SMS) software.

Systems Management Server provides support and troubleshooting components, asset management, network analysis, and automates our change and configuration management tasks. For SMS to help us maximize our support resources, the client side of SMS must be installed on every desktop that the CTC supports. The client portion of SMS takes approximately 5 M of disk space, and requires all users to log into a domain. For those of you that are not familiar with logging into a domain, a domain is simply a logical boundary for resource management and use (resources being files, printers, served applications, etc.). After your computer has ben installed with SMS, you will notice that your login screen’s domain field reads "FHSU". The FHSU domain is where most offices’ file and print resources can be found.

A server called a domain controller will authenticate logons and will record and update information about the client computer's hardware and software configuration in an SMS database. The information stored in the SMS database will be used for troubleshooting, planning and distributing new software installs and upgrades and a number of other administrative tasks.

SMS will enable the micro technicians, User Services, and the HelpDesk staff here at the CTC to help users remotely. If you have a problem with your PC or have a software question, the staff member will be able to take control of your PC (if you give your verbal permission and click the Yes button when a dialog box appears on your PC "Will you allow techname to remote control your machine?") in an attempt to solve the technical issue or to illustrate a point by showing what happens screen by screen.

If you click the Yes button in the dialog box when prompted to allow the tech remote control of your computer, an SMS remote control indicator will appear in your system tray. At this time, both the tech and you will have control of your computer. When the problem is resolved and the remote control access is released, the SMS remote control icon in your system tray disappears and the tech no longer has access to your computer.

If the dialog box pops up randomly to grant access for a tech to control your PC and you have not been contacted by the tech or are not working with a tech on a problem resolution, click the NO button immediately so that no remote control access is granted.

Please note that during a remote control session, the technician can see EVERYTHING that is on the desktop just like they were sitting at that desktop location. Therefore, if you have information displayed on the screen that is highly confidential, you may want to close the confidential file or the application that is displaying the confidential information before the technician takes control of your machine. You will be able to watch everything the technician does to your machine while they are controlling the mouse and keyboard.

Many offices on campus now have SMS installed. While installing SMS Client, we will be making some network configuration changes.

After your computer has been reconfigured for SMS, you will be logging into the FHSU domain with an ID identical to your Lotus Notes ID. Your initial domain password will be the last 4 digits of your social security number. We prefer that your domain password is identical to your Lotus Notes account password because we are moving towards a single ID and password for multiple application/resource access. If you need help in changing your domain password, please call 4021.

We are excited about the prospect of SMS significantly reducing the time and complexity of maintaining and troubleshooting desktop configurations and upgrading software. It will allow us to better serve our campus users and the growing number of networked resources.
 
 

Network Resources: Brief Guide to Keeping Connected

by Cheryl Helget, Network Administrator

Many of you have been using printers and sharing files through the campus network for some time now. Others are just beginning to actively participate within the campus network. This short troubleshooting guide is presented to you so that you may be able to better understand your networked environment and so you may be able to communicate your problems to us more accurately if you are unable to resolve the problem yourself. A few of the most common problems are addressed. This guide does not address problems with accessing off-campus resources.

I’ll begin by briefly describing your networked environment on campus. You most likely have a PC or Mac on your desktop. Within your Mac or PC there is a NIC (Network Interface Card) that is visible from the back of your computer. The computer is the thing that whirs, clicks and beeps when you turn it on, and is often simply referred to as your machine. You will not find a NIC on the back of your video monitor that is connected to your computer. The NIC in the back of your machine contains a jack that looks like a telephone jack, except it is a little larger. There is a cable plugged into the NIC that has connectors on both ends that look like large telephone connectors. The opposite end of the cable is plugged into a data jack on the wall. The cable, which we refer to as a network cable, must be plugged into the data jack, not the telephone jack. In newer buildings, the jacks are clearly labeled with a telephone icon above the telephone jack, and a computer icon above the data jack. In older buildings, the jacks are vertical to one another, and either jack could have been used for the data jack when wired, but generally the data jack is on the bottom. (Remember this if you rearrange your office!) The cable you are using should have been provided to you by The Computing and Telecommunication Center (CTC). If the cable was not provided by the CTC, it may not have been made to our campus network specifications.

The data jack in the wall is connected to a cable that runs from the jack to a central device, called a hub, in your building. The hub resides in a room called a wiring closet, where the building network cables converge to become a part of the campus intranetwork. Fiber optic cable connects your building hub to the main campus network, which eventually leads to the main campus computers, servers and the internet.

When experiencing connection problems, as they relate to network resources, find out if anyone else in your office or on your floor is experiencing the same problem. If more than one person is experiencing the same problem simultaneously, then the problem most likely exists with a server or other network component within the campus network. If many people in the same building are experiencing similar problems, designate one person to call the CTC to explain the problem.

If the network problem appears to be unique to your machine, there are some steps you can take to troubleshoot the problem yourself:

I. One of the most common problems is losing access to a network resource that you previously had access to, such as a printer or a shared drive. Many times this is caused by incorrectly logging onto your windows session. The shared resource you are wishing to access may be using security from a Windows NT domain. (A domain is a logical group of computers in an NT-based Local Area Network that share the same security account database.) If this is the case, you will need to logoff by clicking START, selecting SHUTDOWN, and then selecting the bottom option: Close all programs and logon as a different user; you may have a logoff option. Log back onto your windows session with the correct ID and password. After logging back on, try to regain access to the resource by performing the following: .

If the printer is included in the group of printers, but the icon is shaded and you are unable to open it when clicked, delete the printer by right-clicking its icon, then select delete. Now go about adding it back in as previously explained.

* To regain access to a shared directory:

* If you receive a message stating that the network path was not found when you try to reestablish connections, you should perform the following:

* Check to see if the network cable is firmly plugged into your NIC in the back of your machine, then check to see if the other end of the cable is plugged into the data jack on the wall. Look at your NIC in the back of your machine. If you have a NIC that has little lights for indicators, you should see a green one. A green light indicates that you have a link to the network and, usually, indicates that network connections are good from your network card on. If you have a solid red light on your NIC, a problem may exist with your cable, your wall jack, or with the network card itself. If you do have a solid red light, you should call us to resolve the problem. Yellow lights are OK.

II. If you can access shared printers and directories but cannot access VM/CMS, LN, CICS, bigcat, scatcat, alleycat, or successfully launch Netscape, then your problem may exist in your TCP/IP configuration. Telnet, TN3270, and Internet browsers require TCP/IP. TCP/IP is the standard internet protocol. A protocol is a set of rules that one computer uses to communicate with another computer. If two computers are to communicate, they have to be using the same protocol, or, in other words, speak the same language. If your TCP/IP is incorrectly configured or in some other manner corrupted, you will not be able to communicate with other machines using TCP/IP-based applications. If you find that your TCP/IP applications are not functioning properly, please call us to help you properly configure your TCP/IP protocol. Do not attempt to configure TCP/IP yourself, as an incorrect configuration on one computer may cause communication problems for another computer.

If you cannot identify the source of the problem or need help resolving a problem, contact the CTC. When you call us, we will want to know:

* A description of the problem.

* What operating system you are using: Macintosh, Windows 95, Windows 98, Windows NT Workstation? When you boot a PC, a screen displaying the installed operating system should appear. If you are running a Macintosh, it is important to know what system version you have. You can find the operating system version by going to Finder, choosing the Apple, then About This computer.

* Have any new updates, changes or additions been applied to your machine recently or since the last known time that resource access was successful? Have you ever been successful in accessing the desired resource?

* Is anyone else near you experiencing the problem?

* What exact error message is displayed, if any? Please be sure to write down the error message so you can relay it to us exactly as it was displayed.

* What were you working on when the problem occurred, or what events preceded it? Reporting the above information accurately is key to a speedy problem resolution

These are only a few of the problems that you can encounter while working in a networked environment. Perhaps now you may be able to perform some simple troubleshooting to maintain your connections.

Media Equipment Checkout

by Jack Jackson, Mediated Classroom Support

An inventory of audio and video equipment is maintained by CTC to supplement the mediated classrooms. The Media Equipment Checkout office is located in Tomanek Hall 113. We have added more of the most often requested equipment such as laptop computers and LCD projectors during the summer. A list and description of the equipment available may be viewed at the following web page http://www.fhsu.edu/ctc/media_checkout/ .

You may reserve equipment for your classes or professional presentations by calling 5521 or by sending a CTC Request for Services via Lotus Notes. Equipment is scheduled on a first-come/first-served basis. We do our best to supply all requests but during busiest times, we may not be able to accommodate all users. Thus, please remember that equipment should not be considered to be reserved until you have received a confirmation.

We have student help available to deliver, pick up and help set up equipment on campus during regular office hours. If scheduled in advance, equipment can also be picked up during the hours that the CTC HelpDesk is open.

Leonard Allen has been hired to manage the daily operation of the checkout office. If you have any problems, questions, or suggestions on how we may better serve you, please call Leonard at 5521 or Jack Jackson at 5841.

We would also welcome feedback from faculty regarding future purchases that will aid in your instructional endeavors.

Mediated Classroom Update

Nine additional mediated classrooms have been finished over the summer bringing the total installed base to 36. In addition, the earliest classrooms have been renovated with bigger projectors and newer computers. The older three-gun projectors have all been replaced with LCD projectors and all computers are now 200 MHZ or faster with at least 32MB of RAM.

Following a series of faculty forums held during the fall semester, the Instructional Policy Advisory Committee (ITPAC) met and made several suggestions regarding future classrooms. You will notice some changes in some of the rooms as a result. All mediated classrooms will now have a basic set of equipment consisting of a PC, a document camera, a VCR, and a ceiling-mounted LCD projector with appropriate switches. Other equipment that has traditionally been available, i.e., a Mac computer, laser disk player, audio cassette deck, and slide projector are not automatically included but are available to be installed in any given classroom upon request.

You will also notice some changes in the equipment currently being installed. Technology continues to provide us with better equipment, usually at lower prices. We are trying to balance consistency of the user experience with the improvements provided by the new technology. We realize that this may cause some anxious moments when you find something changed from previous years but we believe you will like the results. We do suggest that you "check out" your classrooms before classes begin, even if you have previously taught in a room -- it may have changed dramatically!

A couple of the specific changes in the new and remodeled classrooms involve a new model of document camera that is much sharper than earlier models and a new touch panel control system that will provide all of the functions that were previously available on the switches and remote controls.

As always, we are looking for ways to improve the learning environment for you and for your students. If you have any questions, problems, or suggestions, please call Jack Jackson, manager, at 5841 (jjackson@fhsu.edu) or Odus Trober, technician, at 5287 (otrober@fhsu.edu).

Telecomm Services

by Tom Webb, Manager

The mission of Telecommunications is to facilitate the smooth reliable communications of voice, data and video at a minimum cost and a maximum utility and ease of use to the university.

Using the Campus Phone System

Instructions on how to use the campus phone system can be found in the front of the FHSU Campus Directory that is published each fall by University Relations. This is where you can learn how to start and stop call forwarding, transfer a call, and other fancy tricks.

KANS-A-N Long Distance

Official university long distance calls are routed over the KANS-A-N long distance trunk lines. Please review your KANS-A-N Directory for some important information about this service.

Any long distance calls you place from your campus phone are routed by the PBX switch. Long distance calls from off campus can be made with the use of a KANS-A-N credit card issued by Darlene Schippers (5900) of the Business Office.

To request a KANS-A-N calling card, please submit a Request for Telephone Services on LNapps through the Lotus Notes System.

Requesting Telephone Services

Requests may be submitted electronically thru Lotus Notes on the Telecomm Request for Services on LNapps form. Select the appropriate option and then an electronic form will appear on the screen. Fill in the blanks; be as specific as possible. Click on the Submit button to submit the request to the CTC for approval. It will be scheduled by the CTC staff.

If you are moving to a new office, please submit your request for service at least two weeks in advance. If you have a problem with your phone service, you can E-mail us directly at twebb@fhsu.edu, brajewsk@fhsu.edu, or vhiller@fhsu.edu or call (Tom at 4488, Vaudene at 5999 or Bob at 5997).

AUDIX Voicemail Service

Our voicemail is processed with the Lucent Technologies AUDIX system. Training for the AUDIX system is on video which we will loan to you upon request.

In the Spotlight...

In this issue of the CTC Newsletter, we’d like to feature Mark Griffin, CTC Manager of Servers and Desktop Systems .

Mark is from Overland Park, Kansas. He has worked full-time at FHSU for about 12 years and also worked here as a student programmer from February, 1986 until May, 1987. Prior to coming to FHSU, he worked at Payless Cashways, Inc as a Payroll/Personnel Computer Programmer.

He earned B.B.A. degrees in CIS in 1987 and an M.B.A. in 1997.

Mark and his wife Patty live in Hays with their two sons, Thayne, age 9 and Kellen, age 5.

His favorite web sites include:

www.fhsu.edu

www.usatoday.com

www.iwon.com

In his spare time, Mark enjoys hunting, fishing and youth soccer. Both of the Griffin children participate in sports so that keeps the family busy.