Computing and Telecommunication Center Newsletter
Fall 2003

CTC News and Other Bytes . . .

Welcome (or welcome back) to campus. I realize that some of you have been here all summer toiling away, but the fall semester always seems new to me. We hope that you have had a good summer and are looking forward to this new academic year.

I thought that I would mention a few projects that should have an impact on the campus community. Some of these enhancements will be noticed only by those directly affected; others are more invisible. Also, I wanted to share plans for a (partial) change of direction with the Sungard Bi-Tech project. back to top

Wooster Place

Wireless (Wi-Fi)

Furthermore, more and more legislation requires us to keep data private and secure. So security has more importance now than in the early days of wireless. In any case, we will be using 802.1x, PEAP, and WEP (for those of you who care about these kinds of protocols). Essentially prior to gaining access to the network, the wireless device has to be certified (with a digital certificate). Once the connection is established the transmissions are encrypted. So, the identity of those connecting to the network is established and authenticated, and then the transmissions themselves are protected. The Networking staff have also made the wireless access points more secure. If you have a wireless laptop and wish to use the FHSU network, contact Dan Pfeifer to receive instructions about how to obtain access to it. Wireless is now available throughout Forsyth Library. Portions of the Memorial Union will have wireless access next. back to top

Provost's Action Plan Computers & Labs

Common Data Set and AQIP Data

Viruses and Worms

Internet Bandwidth

Sungard

All things considered, we did not believe that we could expect to have a working system in May, 2004. We are asking for our money back for the Student System. As I testified before the Joint Senate and House Committee on Information Technology when we started this project (and several weeks ago when we started considering canceling it), we took a calculated risk in going for this lower-budget system (as compared with the higher-budget PeopleSoft and SCT Banner), so it is no great surprise. However it is very disappointing. If it had succeeded, it would have been a great value.

We are going forward with the Sungard Bi-Tech Financial System and Human Resource System. Our goal is to bring the Financial System up at the fiscal year boundary (June-July, 04) and the HR system on the following calendar year boundary (January, 05). These two systems differ from the Student System because their architecture is more advanced. These systems also have more of a proven track record with using their new web-based architecture because they have been installed in a variety of school systems, counties, and cities (KU Endowment just purchased this product too). These two systems offer improvements over our home grown systems. As Bruce Shubert, former VP of Administration and Finance (now at KSU), reminds me whenever I talk with him about it, our Student System is still quite functional and reliable. We are quite aware of some of its deficiencies and needed improvements, and we believe that we can make those improvements. back to top

If not Sungard, what then?

The new server should make it possible to have CICS stay up at least 20 hours a day because of a faster CPU. When the data and programs are fully converted to DB2 the system would be up 24/7 because the relational database will be backed up while still accessible to the users. The programmers will build tables to assist Virtual College enrollment processing for spring because there is a problem with knowing when classes are full. Depending on financing, some of the conversion work may be outsourced in order to expedite the conversion process. Some will be done by our staff so they learn the process and learn more about working with DB2. New functionality will be added for: web registration, fee assessment and payment (available on the web), and degree audit over the web.

Purchasing an Enterprise Server is a key element of this process because the current mainframe is 12 years old and has power checks (it needs to be restarted) more and more frequently. The power of this new server is needed to handle the load of a relational database, which we must have in order to do the program conversions. Further, the new server will make it possible to handle Linux for Academic applications and explore the use of Linux in other ways.

The other key element of this proposal involves converting all data to relational tables. Without the data in relational form we cannot easily give users access to data via the web. Practically all new applications require web functionality, and we need to be able to produce that web functionality in a timely way. A key for us to be able to respond to user requests for web functionality quickly is to use tools that require data in relational tabular form. The web front-end platform is handled by Microsoft IIS. Over time more and more processing will be done by the web server (as opposed to the back-end server).

We want user feedback on our development plans and on the products as they are developed. I expect to host a University forum on our plans to get your feedback. Also, we will be asking some of you to participate in a Student System User Group. We hope that representatives of students, faculty, staff, and administrators will participate in this user group. As the plan becomes more precise, we will be sharing the plan in a number of ways. Some of you may have concerns and questions about our approach; please feel free to contact me. back to top

Farewell and Welcome

We would like to welcome to Darren Silkman, Telecommunications Technician, who recently started working in the CTC. Darren spent the last four years working at the University of Missouri-Kansas City as a Senior Telecommunications Technician.

Statistical Consulting

The CTC employs a part-time statistical consultant, Phillip Fox, to help faculty and staff with programming support. The CTC does not enter data, but the statistical consultant can give advice to departmental workers who do enter the data. Contact Phil at 5688.

The University has purchased a limited number of licenses for PC versions of SAS and SPSS. If you wish to use one of the PC versions, please submit a CTC Request for Services on LNapps. Click on the Information Center section button and then an electronic form will appear on the screen. Fill in the blanks; be as specific as possible. Click on Submit to submit the request to the CTC for approval at least three working days or more before the desired completion date. back to top

Reminder to All LN Users . . .

"Junk" E-mail, Bulletin Board, & Group Mailing Issues

"Unwanted" e-mail is, of course, a matter of one's perspective. If you are looking for a house and you receive e-mail advertising a house, for you that is quite valuable information; however, for the other 99.9% of users it is unwanted. On the other hand, the State has policies against using state-funded resources for personal use; so you will be unable to advertise personal businesses through FHSU e-mail or on the FHSU Buy/Sell/Trade bulletin board. For more information about this, read the FHSU Acceptable Use of Computing Resources Policy document. I can attest that when questionable e-mail is sent across Lotus Notes or questionable ads placed on the Buy/Sell/Trade bulletin board, the CTC staff hears about it from the faculty and staff who have received that questionable e-mail or viewed the questionable ad on the bulletin board. I hear State folks talking about policies concerning the use of e-mail at Information Technology Advisory Board meetings.

We attempt to keep spam off e-mail by providing a space for "advertising." There is a Bulletin Board on Lotus Notes that users should consider using for advertising items for sale, rent, want to rent/buy, or give away; however, it is for FHSU use only -- not commercial or personal business ads. Please do not post entries to the LN Bulletin Board that advertise items for businesses or any other kind of commercial enterprise. In addition, LN users are asked to please not use their LN work accounts for non-work related e-mail, which includes but is not limited to advertising, spamming, virus and hoax prank notes, get-rich-quick schemes, chain letters, etc.

If you need help using the Buy/Sell/Trade database or have questions about an item that you'd like to post, contact Viv at 4031 or Jane at 5819.

We have created the faculty, staff, and allusers groups in the LN FHSU Address Book on NotesHub for FHSU business use and your convenience. All LN users should be considerate when using any of these large groups for mass mailings. If this privilege is abused, the offending IDs may be revoked. back to top

Systems Programming
by Michael Lacy, Manager

The FHSU Mainframe is an ES9000 IBM 9121 Model 260 with 512 Meg Main Storage and speed of 16 MIPS. The operating system is VM/ESA 2.3 running VSE/ESA 2.3 as a guest operating system. One 9394 controller controls I/O to the ten 9395 disk drives containing 110 gigabytes of storage.

Three 3490 cartridge tape drives at IDRC capacity allow us to retrieve data stored on tape or can be used to create backup tapes or archives.

One 3174 controller controls console access to the mainframe along with one Bus-Tech 3172 controller for Ethernet connected PCs.

An IBM 6262 printer at 1400 lines per minute prints many reports, labels, special forms, and a variety of other jobs. In addition, an IBM 3812 LED page printer with graphics capabilities prints reports, letters, and other tasks submitted from across campus. Other printers attached to the system via RSCS and TCP/IP print other jobs as submitted. back to top

Information Center
by Jane Rajewski, Manager

The Information Center consists of Computer Operations and User Services. In addition to the scheduled services provided to the University departments, the following user services are available through the Information Center. Following each item is the procedure to follow to ensure the best service.

Standard Report Programs, Mailing Labels, Ad Hoc Reports, or Data to be Downloaded

Please submit a CTC Request for Services and click on the Information Center button. If you have any questions or concerns about what data is available or the type of reports the CTC can produce, please contact Alvin Hearne at 5687 or Jane Rajewski at 5819. back to top

Test Scoring Using the OMR Full-Page Scanner

150 question answer sheets are available for pick-up at the Dispatch Window (TH111). Please make sure the students use No. 2 pencils and erase cleanly. No. 2 pencils are available at the Dispatch Window. Return the score sheets and complete the test scanning request form at the Dispatch Window. Your test will be scored and the desired reports printed within 24 hours, M-F.

You will be notified when the job is completed. Please refer any questions or concerns to Jane Rajewski at 5819 or Alvin Hearne at 5687. back to top

Training for Faculty and Staff

Send an LN note to Viv Zimmerman or Jane Rajewski indicating the administrative systems for which you would like training offered. Training will be offered if enough users indicate an interest for a particular item. The training schedule is posted on a CTC web page; click on the session name for a brief description of each workshop. Users will be notified of new training schedules through LN e-mail that include a link to the training schedule. We try to offer several sessions of each system at different times each semester to allow you to choose the one that best fits your schedule.

As new administrative systems are developed, we will be offering courses in that area for the appropriate personnel. Please notify Viv at 4031 or Jane at 5819 about new employees who need to be trained or other training needs. Also, please let us know when someone resigns or leaves your area so that his or her security to the system can be removed. back to top

Requesting IDs

To request CICS IDs and passwords, please submit a CTC Request for Services and click on the Information Center button and include your name, SSN, department, phone number and office number. If you are having any problems with security violations, please call Jane Rajewski at 5819.

If you need a CMS ID to use the mainframe software, please submit a CTC Request for Services and click on the System Services button; however, most users will not need a CMS ID. back to top

Passwords and Security

Having a protected password is essential to the security of the information you have on your account and the protection and privacy of the information you may have access to on CICS.

CICS passwords cannot be changed by the user at this time. If at anytime you feel that your CICS password may have been jeopardized, please call Jane at 5819 to get your password changed. Also, please call Jane to change the CICS password for any generic CICS accounts that you may have for your student employees anytime a student terminates employment with your office.

We also encourage you to periodically change your Lotus Notes passwords. You can easily change your Client password by clicking on File - Tools - User ID - Set Password and following the prompts. Click OK when finished. To change your Internet password, go into the LN FHSU Address Book, edit your entry, and change the Internet password field. Click Save and Close when finished. back to top

CICS Security for New Faculty

CICS security for the basic inquiry functions in the course, student, and transcript systems is automatically set up for the advisor level for all new full-time faculty after we receive the list of new faculty from the Provost's office.

Security for all other CICS administrative systems will still require the user to request the appropriate security; contact Jane Rajewski to start the approval process. This additional security will require the chair person's approval. The user will be notified when the security is set up.

If you have questions/concerns about your CICS security, contact Jane at 5819. back to top

Helpful Information

For your convenience, we've included some links to commonly used information: the CTC Staff Directory, Media Equipment Checkout information, and the FHSU Acceptable Use of Computing Resources Policy.

So that we can serve you more efficiently, please print these pages and keep them near your phone or in your 2003-2004 FHSU Campus Directory and Student Handbook for future reference.

Other helpful links for you and your students can be found below:

• Fort Hays State University
• FHSU CTC HelpDesk
• Student Web Services (SWS)
• Scatcat Activation
• Blackboard
• Media Equipment Checkout
• Acceptable Use Information
• Faculty/Staff Training Workshops
• Lotus Notes Browser
• FHSU CTC Labs
• FHSU Campus Labs Info Page
• CTC On-line Newsletters
• Reserving CTC Computer Labs

CTC Newsletters on the Web

For your convenience, we have past CTC newsletters posted on the web. There are a number of previous newsletters out there if you are interested in viewing them.

CMS Availability Policy

CMS is available after 7am until midnight Monday through Friday. The systems are up and running unattended on holidays and from 2:30am Saturday until Monday morning.

CICS Administrative Database Availability Policy

The administrative databases, which are in CICS, are up from 6am to 10pm Monday through Thursday and 6am to 5pm on Friday. They run unattended from 6am to 7am each of those days and also unattended from 2:30am Saturday through 8:00am Monday and on holidays. back to top

Dispatch Window Hours

Fall semester hours for the CTC Dispatch Window TH111 are:

User Services News
by Viv Zimmerman, User Services

Tomanek Hall Lab News

A lab monitor is present during open lab hours; however, labs may be unavailable to users at times so that we can perform routine maintenance. Hours for the Tomanek Hall computer labs (TH121, 123, and 127) can be found on our lab web page.

NO food, drinks or tobacco of any kind are allowed in any of the labs. Also, users may not bring and use their own zip drives or any other peripherals in any of the CTC labs.

Many of the lab users want to bring food and beverages into the labs but the possibility of spilling a beverage onto the equipment or a power source exists and could severely damage equipment or shutdown the lab indefinitely for repairs.

Anyone caught bringing food or beverages into the lab will be asked to remove it immediately. Repeat offenders will not be able to reserve the labs in the future. Please abide by this policy.

An FHSU Student ID Card is required to use these labs. In addition, students are required to sign in at the front lab monitor desk in TH127. For security purposes and your protection, all three of the CTC computer labs are equipped with video surveillance cameras.

Open hours for the CTC computer labs are subject to change for holidays and may be altered the last few weeks of the semester to accommodate students completing semesterly projects. Any change in hours is posted outside the CTC labs and may also be viewed from our web site. For more information about our CTC computer labs, visit our web site. You may also contact the lab monitor on duty at the front desk in TH127 or send comments to Viv Zimmerman. back to top

Reserving CTC Labs

The CTC TH123 Mac Computer Lab and CTC TH121 Pentium Computer Lab are available for reservation by current faculty and staff. If any FHSU club or organization wishes to reserve the lab, the club or organization sponsor must submit the request or you may have your secretary submit the request. Faculty or staff must submit a CTC Request for Services; click on the Information Center button to reserve a lab. For the most current information to aide you in reserving either TH121 or TH123, visit our labs web page. If you need assistance reserving a lab, contact Viv at 4031.

List the following information for each reservation: department, course number, section and course name, dates and times needed, instructor name, and how many students are in the class. We are unable to schedule the labs without this request and you may not bring a group over to use any CTC lab without a reservation. . back to top

Lotus Notes Training

All new faculty and staff can have a Lotus Notes ID which will enable them to send and receive e-mail and work with calendars. The LN training is not mandatory; however, we strongly recommend that you attend to learn the basics of using Lotus Notes.

We will offer Beginning Lotus Notes 5.0 training throughout the fall semester. The training schedules will be posted on the CTC web pages. Instructions for signing up for the training sessions are included with the schedule. Each time new sessions are offered, the training schedule is updated on the web. A brief description of each training workshop is also included.

When signing up for any training sessions offered by the CTC, please sign up by session number to ensure that you get in the right one. back to top

View Class Rosters On-Line

If your CICS security is already set up for the Course System, you may view your rosters by doing the following:

• Sign onto CICS with your CICS ID and password.
• Enter 04 at the Enter Function prompt.
• Enter 81, DEPT, COURSE NUMBER, SECTION, YEAR, SEMESTER.

HINT: Semester codes: U = Summer, F = Fall, S = Spring

• Press TAB to move from field to field.
• The default will display ALL students (regardless of status). Follow instructions on screen to make another choice.
• View your roster and follow the prompts at the bottom of screen.

If you have a printer attached to your work station, you may choose File and select Print or click on the printer icon to have a rough copy of your roster(s). If you need assistance using this system or if you would like to have security for it, call Viv at 4031 or Jane at 5819. back to top

On-Line Grade Entry

If you are new faculty or have never entered grades before or if you haven't signed onto CICS recently, sign onto CICS and see if you can access the Course System (for example, try function 81 Roster Inquiry or 71 Roster Grade Update). Please note that you must be the instructor of record to work with your rosters or enter grades. Check function 63 to see if you are listed as the instructor of record.

This security must be set up before you will be able to enter grades. If you do not have a CICS ID or if you have questions, please contact Jane at 5819 or Viv at 4031. back to top

On-Line Registration

Luci Williams, Judy Channel and LuAnn Pfeifer will hold training for on-line Registration (OLR) from October 21st through October 27th. This will be just prior to the actual Spring 2004 registration. The current training schedule can be found on the October calendar of our training web page. These sessions are for faculty ONLY. The training is mandatory for any advisor who wishes to register advisees. We will not be able to offer this training again until March, 2004.

Each training session meets for one hour. The training will be held in Tomanek Hall 107. Call Viv at 4031 to sign up. A reminder about these workshops will be sent out later through Lotus Notes e-mail. If you are interested in registering your advisees, contact Jane at 5819 to start the security form process. back to top

Staff Changes

Please notify Viv at 4031 any time faculty, staff or student employees terminate their employment with your office so that we can remove their IDs and update our group mailing lists and security tables. Thanks to all of you who have already sent us this information. It is imperative that all security is removed for those who no longer work in your office. It is also important that you not share passwords with others. If you have student employees who need access to Lotus Notes, CICS, or other systems to perform duties in your office, please contact us to set up an account. Many offices have set up generic Lotus Notes or CICS accounts for student employees in their offices and merely change the password each time a student employee terminates.

Also, send us a listing of any new employees that includes SSN, office phone and room number information. We need this info for security purposes and also to keep the directory and LN groups updated. In addition, some of the information contained in the LN FHSU Address Book on NotesHub automatically displays on any electronic requests or workflow forms submitted. back to top

LN Hints & Tips . . .
Important LN Calendar Option

To avoid meeting invitations being accidentally deleted from your Lotus Notes calendar when erasing the original meeting invitation from your Inbox, we recommend that users please check their calendar preferences and make sure that they have the following option selected Remove Meeting invitations from my Inbox after I respond to them. There should be an X in the box next to this option.

As a word of caution, if you do not have the above option selected, whenever you accept a meeting invitation from your Inbox, the entry will be posted on your LN calendar but the invitation will also remain in your Inbox. Then, if you delete the invitation from your Inbox, LN will also remove the calendar entry from your calendar.

Please set up this option so that LN will automatically remove meeting invitations from your Inbox after you respond to them; then LN will remove the invitation from your Inbox but will not remove the corresponding meeting entry from your Calendar view or Meetings folder. To set up this option, open your LN Inbox, select Tools and select Preferences. Click on the Calendar tab and the Autoprocess tab. Click on the box to the right of Remove Meeting invitations from my Inbox after I respond to them and then click the OK button.

If you need assistance with setting up this option, contact the CTC HelpDesk at 5276. back to top

Adding Links to LN Notes

In Lotus Notes, it is simple to include a link in a note. In the body of the note, enter the complete URL such as the following: http://www.fhsu.edu/ctc/labs/ . It is also recommended that you leave a space between the last character of your link and the period if your link is at the end of a sentence as shown in the above example. It will not look like a link in the note that you are composing but it will look and function as a link in the recipient's note.

Another method for putting a link into a note is to cut the link from the URL address box from Netscape or Internet Explorer and paste it into your note. Either method works well. back to top

How to Load CTC Application Icons on Your LN Desktop

You can load these application icons onto your LN desktop by following the steps listed. Some applications/databases are: Buy, Sell, and Trade, Change of Grade, CTELT Request for Services, CTC Request for Services, Department Lookup, FHSU Vacant Positions, ILL (Inter-Library Loan), Physical Plant Work Request, Vendor Lookup, Telephone Service Requests, Warehouse, and Workflow.

If you are using version LN 5.0 or above:

1. Sign onto LN, click File, choose Database, choose Open, change the Server to LNapps/FHSU, and then scroll down in the Database window and double-click apps (the apps folder is towards the bottom of the list).
2. Click on the database name and click on the Bookmark button. In the Add Bookmark dialog box, click the Bookmark folder that you'd like to place the database bookmark in (usually Favorite Bookmarks) and click OK. If necessary, continue adding more databases to your Favorite Bookmarks folder.
3. When finished adding all the desired database names, close the Open Database dialog box by clicking the X in the upper-right corner of the dialog box.

To add additional databases, repeat step one from the above procedure and in step two, select another database from the Database window. Repeat this procedure until you have added all the databases that you need.

From your desktop, you may now click on any of these database icons or folders to submit requests for the desired services or view/post entries on the Bulletin Board. Please review the LN Bulletin Board Policy in this newsletter before using the Bulletin Board. To use any application, click on the appropriate buttons and fill in the necessary fields. Then click the appropriate button(s) to submit a request or post an item.

As additional applications are developed in Lotus Notes, we will notify you. New applications may be added using the same procedure listed above.

If you need assistance with adding these databases or using them, contact the CTC HelpDesk at 5276. back to top

How to Submit a CTC Request for Services Through LN

A CTC Request for Services must be submitted for any kind of services from the Computing and Telecommunication Center. To submit a request to the CTC, do the following:

• Select the Favorite Bookmarks folder and choose CTC Request for Services.
• Click on the appropriate CTC section button (Information Center, Network Services, Microcomputer Services, Applications Development, Systems Services, or Intermedia Classroom Support) and then an electronic form will appear on the screen. Requests for Telephone Service may be submitted by following the instructions in the Requesting Telephone Services article.
• Fill in the blanks on the electronic form; be as specific as possible.
• When finished entering all of the information on the electronic form, click on the Submit button to send the request to the CTC for approval. Please submit your request at least three working days or more before the desired completion date (completion date may vary depending on workload). Indicate the program number, any desired options or special instructions, the number of copies needed, and paper type. You will be notified through LN mail when the job is completed.

Call Viv at 4031 or Jane at 5819 if you need assistance submitting your request. back to top

LN FHSU Address Book Icon

If you do not have the FHSU Address Book displayed on the left side of your LN window in your Bookmark Bar, do the following to load it:

• Click File, Database, Open and change the Server from Local to NotesHub/FHSU.
• Under Database, scroll down to FHSU Address Book and double-click to open it.
• Click the FHSU Address tab at the top with your left mouse button and while holding down the mouse button, drag the tab to the left side of the window in the row of bookmarks and place it in the gray area above your personal Address Book icon. This will place the FHSU Address Book icon in the row of icons and in the future, you may click on this icon to access it. back to top

LN FHSU Address Book Info

All Lotus Notes users are responsible for entering their own Work, Home, and Company information into the LN FHSU Address Book. There are still some users who have not entered this information. The LN FHSU Address Book contains phone and office location information about each user on campus. It is used as an on-line campus directory for looking up phone numbers, office locations, and other information. The information contained in the FHSU Address Book is also used extensively by the LN on-line request and workflow systems. That's why it is important to have your information correct at all times.

Find your entry and double-click on it to review. If necessary, click the Edit button and enter your information or make revisions. When finished, click the Save and Close button. Refer to the on-line Beginning LN 5.0 Client Handbook for assistance (see next article FHSU CTC Handbooks Database). If you need further assistance, contact the CTC HelpDesk at 5276. back to top

FHSU CTC Handbooks Database

If you do not have the on-line FHSU CTC Handbooks database displayed on the left side of your LN window in your Favorite Bookmarks folder, follow the steps in the article How to Load CTC Application Icons on Your LN Desktop to add this icon to your desktop or bookmark it to your Favorites Bookmark folder. This database contains much helpful information about setting up your mail, calendar, and delegation preferences, changing your LN Client and Internet passwords, working with your LN mail, calendar, address books, and a variety of other important information. back to top

Have You Changed Offices?

Over the summer, several offices relocated to different areas or other buildings. If your office was relocated during these moves, please update your office location and phone number information in the LN FHSU Address Book by following the instructions in the article, LN FHSU Address Book Info. If you need assistance changing this information, contact Viv at 4031. back to top

Attention New Faculty & Staff. . .
Here's how to request new IDs

It would be helpful if the departmental secretaries would send a Lotus Notes Request for Computing Services as soon as possible to request user IDs for Lotus Notes, CICS, Bigcat, or any other systems that are needed for any new faculty, staff, or student employees hired.

Please include the following information: name of employee, SSN, department name and number, title, indicate whether the new employee is faculty, staff, or student employee, office location and phone number.

On this request, also include the location of the computer that needs to have LN installed and any special instructions -- such as -- is this computer shared by several users? Computers shared by more than one user affect the way LN is set up and installed.

This would help us tremendously in processing your requests more efficiently. Since our work load significantly increases with the beginning of the fall semester, please do not wait until the last minute to send your request. back to top

Using LN Groups Hint

Have you ever sent a note to a large group only to have all of the names appear at the top of your note? More than likely, most of you have probably received an occasional note displaying all of the names at the top.

We have created the faculty, staff, and allusers groups in the Lotus Notes FHSU Address Book on NotesHub for your convenience. In order to use any of these groups, all that is necessary is to just key in the appropriate list name in the To: field of your memo. For example, if you wish to send a note to all of the faculty, just type the group name faculty in the To: field. Make sure there is a comma after each name or group listed because LN requires commas.

LN will automatically suppress the huge lists of recipients at the start of the memo when these FHSU Address Book groups are used.

IMPORTANT HINT: Please do not copy the faculty, staff, or allusers groups from the FHSU's Address Book on NotesHub to your own LN personal Address Book. If you do copy these groups to your own LN personal Address Book, the feature that suppresses the long list of recipients will be disabled and the names of all the recipients will display at the top of your note. In addition, any groups that you copy to your own LN personal Address Book will not contain the current updates.

Also, remember to use the appropriate group(s) when sending notes. back to top

FHSU Vacant Positions Icon

The Personnel Office maintains a Vacant Positions database on Lotus Notes. If you would like to access the FHSU Vacant Positions database on Lotus Notes, follow the steps in the article, How to Load CTC Application Icons on Your LN Desktop, to add this icon to your desktop or bookmark it to your Favorites Bookmark folder.

Click on the icon to view the FHSU Classified Staff Vacant Positions, State of Kansas Civil Service Jobs, and Notice of Non-Discrimination.

The vacant positions are posted on bulletin boards throughout the Physical Plant, Gross Memorial Coliseum, Personnel Office, and Mailroom. Contact Joyce Klaus in the Personnel Office at 4462 if you have any questions about the positions posted. back to top

Filtering New Mail

Before we had Lotus Notes, many users used other E-mail systems that allowed them to dump mail messages into different folders. The R5 version of LN has an easy-to-use rules-based feature that allows you to look for information contained in various fields of a note that can be compared and then told what action needs to be taken if the comparison is met.

For example, if you are on a certain listserv and you would like any notes received from that listserv to be filed into a folder, this could be done by setting up a rule. Or, if you get a significant amount of mail messages from any of your classes, you could have your students always include the name of the class in the subject line when sending you a note. Then you could set up a rule so that all mail with this class name in the subject field be filed into a specific folder.

If you would like to filter some of your mail into folders using the Rules feature, follow the steps in the article Working with Rules in the FHSU CTC Handbooks database or click on the Help Menu, choose Help Topics, choose Index in the left window, enter Filter, click on the drop-down arrows by Filtering mail and using rules, and double-click on Filtering new mail using rules. If you want to print these instructions for further reference, right-click in the right window where the topic is displayed and choose Print. Hit Esc to exit the Help Menu. .

To load the FHSU CTC Handbooks database into your Databases Bookmarks folder, follow the steps in the article, How to Load CTC Application Icons on Your LN Desktop. If you need assistance, contact Viv at 4031. back to top

Changing LN Browsers

Many users find the default Lotus Notes browser cumbersome and if you wish to change it to another browser, such as Netscape Navigator or Internet Explorer, do the following:

• Go into File.
• Choose Mobile.
• Choose Edit Current Location.
• Click the drop-down menu for Internet Browser.
• Select Netscape Navigator or Microsoft Internet Explorer.
• Click OK.
• Click the Save and Close button.

Then, the next time you are reading your LN mail and click on an URL listed in a note, you will be able to access the site from Netscape Navigator or IE rather than the LN browser. back to top

CTC Labs Hours

CTC Training Schedule on Web

Reserving CTC Computer Labs

LN 5.0 Hints & Tips. . .

Ambiguous Name Dialog Box

If this box appears, it merely means that more than one match was found for the name. For instance, when sending a note to the Faculty group, this Ambiguous Name dialog box appears with the choices of "Faculty" and "Faculty Senate". Click on Faculty and then click the OK button and the note will go to everyone in the Faculty group.

The same may happen when a note is sent to other groups or users that have a common word within their group name, or first or last name. Scroll through the list in the Ambiguous Names dialog box, click on the desired group or user, and then click the OK button. Your note will then be sent to the appropriate group or user. Caution: If you click the Skip Name button, that group or person will not receive the note. back to top

End of Semester Acct Maintenance

LN Password Information

Browser Hint

Applications Programming
by Daryl Carswell, Applications Programming Manager

The Applications Programming section of the CTC is comprised of a manager and five full-time programmer/analysts. Our main function is to develop and support the current administrative computer systems for the IBM mainframe computer in areas such as student records, degree progress, payroll/personnel, accounting, course inventory and schedule development, alumni and endowment records, and facilities. We also support various other administrative systems that are housed on other computing platforms.

At this time, students can view their class schedules, transcripts, personal information, and financial information on the Student Web Services site. They can also update their telephone and address information. There is also an on-line scholarship application form on this site.

If we can be of assistance, please contact us at 4047 or e-mail Daryl Carswell. back to top

Data Communications
by Dan Pfeifer, Coordinator

The work to upgrade the wired campus data network infrastructure continues. We have completed the replacement of the Ethernet hubs in the building wiring closets with Ethernet switches. The switches increase the raw data transmittal capacity of the network over that provided by the hubs, as well as, provide security features that we hope to exploit in the future. This past year we began the enhancement of the data transmittal capacity for the academic buildings further by increasing the speed of the link between each building’s Ethernet switch and the network backbone from 100 megabits per second to 1000 megabits per second. While this has been done for several buildings we await the installation of higher capacity optical fiber to complete this work.

Over the summer, work began on the renovation of Wooster Place. Occupants of Wooster Place will enjoy for the first time a fast link to the campus network as Ethernet switches are placed in each building. The first building of Wooster Place has been completed.

Prior to the start of the Fall term the speed of the Internet connection was increased from ten megabits (ten million) bits per second to thirteen megabits per second. Increased enrollment on campus and the Virtual College and more students in the Residence Halls requesting Ethernet connections to the backbone contribute to the need for the increased bandwidth. If current trends of Internet usage continue it is quite likely that a further increase in the speed will be necessary. One of the trends we are seeing is increased usage of streaming video and audio over the Internet. Another continuing use of the Internet link is music and video file sharing which requires a substantial amount of the available bandwidth. We attempt to control this activity with the bandwidth manager but it is a constant battle because new ways of file sharing are constantly appearing which the bandwidth manager does not recognize until new code is developed for it and installed.

The University has applied for Internet 2 (I2) status. Hopefully, we will see this come to fruition soon for those interested in the enhancement of their research activities.

A recent experience with an Internet virus, the Ilovesan worm (aka Blaster) demonstrated a couple of things to those of us responsible for the security, availability, and performance of the network infrastructure. First and foremost the need to keep our Windows operating systems updated to combat the seemingly constant parade of security holes that are discovered and exploited. Secondly the importance of the Intrusion Detection System, which was installed a little over a year ago, helped us immensely in combating the Ilovesan worm and recovering from it.

Deployment of the wireless data network made some advances over the past year, although not as rapidly as we would like. We have a presence in Forsyth Library on the main floor with fairly good coverage. There is some coverage in the basement and on the second floor that will require improvement. We will be adding the service in the Memorial Union this fall. Anyone interested in using the wireless network in the Library or the Union can contact me by phone (4038) or e-mail Presently wireless access requires either Windows XP or Windows 2000 computers and an 802.11b radio card. Apple has a beta operating system that supports wireless access. Hopefully, it will be available soon for general distribution. back to top

Network and Microcomputer Services
by Mark Griffin, Manager of Servers and Desktop Systems

Performing a Consistency Check Message

Many of you have called regarding the message "Performing a consistency check". This occurs after the server crashes. The server must check every database that was open at the time of the crash. In some cases, you may have had your e-mail open. In other cases though, the server had the database open for delivery of a message to you. When crashes occur during a busy time of the day, it is not unusual to have over 1,000 databases open that now have to be consistency checked. For that many open databases, it will take the system about an hour to check those databases. Once your database has been checked, you can then open your e-mail. back to top

Mail Cleanup!

Some users receive a large amount of e-mail from students, colleagues, or others and they keep it in their Inbox or in folders. This is fine, but after awhile, they start receiving a message upon accessing their mail indicating that they have exceeded their size threshold capacity. Usually, we suggest deleting all unnecessary mail, but some users want to keep these notes for later reference. These notes can be archived and stored on your own PC rather than stored on the server. This will free up server space and still allow you to access these notes later.

This is a reminder for everyone to clean out their Notes mail Inbox. There are many users out there who are over their mail quota. You know who you are! You receive a warning everytime you start your Lotus Notes.

You either need to delete your e-mail or archive it. Deleting your mail is self-explanatory. If you archive your e-mail, you will still have access to that old mail on your own work PC. The mail will be saved in a database on that PC, not on the Notes server.

First, make sure you have Notes Release 5 before trying to archive. Click the Help menu and select About Notes to determine your version of Lotus Notes.

To archive selected documents, you can put a checkmark next to particular documents that you wish to archive, then click Actions - Archive - Selected Documents. Or, you can go into Actions - Archive - Settings and set it up to automatically archive all documents that are over a certain age (eg. all documents over 180 days old). After entering the settings you wish, click Actions - Archive - Archive Now.

If you have trouble archiving, please contact Mark Griffin at 4026 and I will gladly help you. Cleaning out your Notes mail will help our system run more efficiently. Thank you for taking care of this important maintenance issue. back to top

Current Events Notes Database

We have a Current Events discussion database on our Notes server. We think that this is a good place for everyone to express their concerns and/or opinions or share information about any topic that may be of interest to others.

Rather than using our server's capacity for the numerous E-mails that are being sent around, we can save some resources if everyone would use this discussion database. It will also leave a single repository for anyone to go back to if they wish to view a note at a later time.

We encourage you to post to this database instead of sending notes to Allusers to facilitate the discussion of current events. When you receive a note with information that you'd like to post in the Current Events database, open the note, choose Edit and Select All, open the Current Events database, click the New Main Topic button. Fill the Subject of your topic in the Subject section. Click the drop-down arrow in the Category field and choose the appropriate keyword and click OK OR click Cancel and enter a new category in the Category field brackets. Paste your note in the Content section. When finished, click the Save and Close button.

To leave a response to any Topic posted, open or select the item, and then click the New Response button. Follow any prompts and click the appropriate buttons.

We will continue this Current Events discussion database on Lotus Notes so users will have a place to post future entries that may be of interest to the campus community. If you need assistance with posting a topic or leaving a response, contact Viv at 4031 or Jane at 5819. back to top

Change Your Network Password!

The FHSU CTC has not taken the strong stance other universities have taken regarding changing your network passwords. Many universities require a password change at least yearly, sometimes even more often. We have tried to balance security along with usability for everyone.

However, with the Internet growing ever larger and more dangerous, we are recommending that all users periodically change their network password as well as Lotus Notes and CICS passwords. Many of you have probably not changed your Windows network password since you were first added to the system years ago! Now might be a good time to change it.

If you are running Windows 2000 or Windows XP, changing your network password is a reasonably simple task to do. On Windows 2000 and Windows XP machines, strike the Ctrl-Alt-Del keys and click Change Password. Follow the prompts and the next time you bootup or re-login to the network you will have to enter your new password. We don't recommend writing it down, but you do need to remember it!

Windows 98 and Windows 95 users have a little more difficult task in changing their network password, but it still isn't a bad idea to do so once in awhile. In some cases, you may require assistance from the CTC - which is fine, just call us. Follow the procedure below and you should do fine:

• Log into your computer normally using your domain login. When your computer first boots up, you should have a box that says username, password, and domain. If you do not have the box that says domain on your log on screen, please contact the CTC.
• After logging in, click on Start, then Settings, then Control panel. A Control Panel window will open.
• Double click on Passwords. Another window will open.
• Click on Change Windows Passwords.
• A window that says Change Windows Password will open. Select the check box next to Microsoft Networking and then click on OK.
• Enter your old password in the box labeled Old Password. Enter your new password in the box labeled New Password and again in the box labeled Confirm New Password then click on OK.
• If you receive a message saying your Windows password is incorrect, try leaving the old password entry blank. You will then be prompted for the Old password for Microsoft Networking.
• You should then see a message saying that your Windows password was successfully changed. Click on OK and then close the Control Panel Window.
• The last thing to do is to log off your computer or restart your computer and try to log in with the new password.

When changing your password, we highly recommend using at least 6 characters using a combination of numeric and alphabetic characters. It doesn't hurt to use both capital and lower case letters as well other symbols (eg. #, %, *, ;, ). Again, if you have trouble with your new password, please call us. back to top

Network Resources: A Brief Guide to Keeping Connected
by Cheryl Helget, System Software Support

This short troubleshooting guide is presented to you so that you may be able to better understand your networked environment and so you may be able to communicate your problems to us more accurately if you are unable to resolve the problem yourself. A few of the most common problems are addressed. This guide does not address problems with accessing off-campus resources.

I'll begin by briefly describing your networked environment on campus. You most likely have a desktop PC or Mac. Within your Mac or PC there is a network adapter that is visible from the back of your computer. The network adapter in the back of your machine is a jack that looks like a large telephone jack. There is a cable plugged into the network adapter that has connectors on both ends that look like large telephone connectors. The opposite end of the cable is plugged into a data jack on the wall.

The cable, which we refer to as a network cable, must be plugged into the data jack, not the telephone jack. In newer buildings, the jacks are clearly labeled with a telephone icon above the telephone jack, and a computer icon above the data jack. In older buildings, the jacks are vertical to one another, and either jack could have been used for the data jack when wired, but generally the data jack is on the bottom. (Remember this if you rearrange your office!) The cable you are using should have been provided to you by The Computing and Telecommunication Center (CTC). If the cable was not provided by the CTC, it may not have been made to our campus network specifications.

The data jack in the wall is connected to a cable that runs from the jack to a central device, called a switch, in your building. The switch resides in a room called a wiring closet, where the building network cables converge to become a part of the campus intranetwork. Fiber optic cable connects your building switch to the main campus network, called the campus backbone, which eventually leads to the main campus computers, servers and the internet.

Begin troubleshooting connection problems by finding out if anyone else in your office or on your floor is experiencing the same problem. If more than one person is experiencing the same problem simultaneously, then the problem most likely exists with a server or other network component within the campus network.

If the network problem appears to be unique to your machine, there are some steps you can take to troubleshoot the problem yourself:

One of the most common problems is losing access to a network resource that you previously had access to, such as a printer or a shared drive. Many times this is caused by incorrectly logging onto your windows session. The shared resource you are wishing to access may be using security from a Windows NT domain. (A domain is a logical group of computers in an NT-based Local Area Network that share the same security account database.) If this is the case, you will need to logoff by clicking START, then selecting LOGOFF username. If you do not have a LOGOFF option on the START menu, you can logoff by selecting SHUTDOWN, and then selecting the bottom option: Close all programs and logon as a different user. Log back onto your windows session with the correct ID and password. Now, try to regain access to the resource by performing the following:

To regain access to printers:

For Windows users: Open up the My Computer icon on your desktop, then open the Printers folder to check if the printer you were once accessing is still included in the group of printers. If not, you will need to re-add it: Click the Add Printers Icon, select Network Printer Server, click Next, find your printer under the list of shared printers (which are organized by domains or workgroups, then by server or peer names, then by shared printers), click the printer share name, click OK, choose whether or not you want this printer to be your default printer, then wait to see if the add is successful.

If the printer is included in the group of printers, but the icon is shaded and you are unable to open it when clicked, delete the printer by right-clicking its icon, then select delete. Now go about adding it back in as previously explained.

To regain access to Network drives (or shared directories):

Open Network Neighborhood on your desktop. If you do not see the share's host machine in the browse list, click Entire Network, then Microsoft Windows Network. You will need to navigate through the browse list to find the workgroup or domain that the resource's host computer is listed under. When you find the host computer, double click it to display the directories it is sharing with the network. Locate the directory to which you wish to map. Right click the shared directory, choose map, then click OK

When troubleshooting shared directory access problems, keep in mind that a shared directory is a directory on a disk that is available to other people on the network. It can be a directory on the hard disk of a peer machine, or a directory on the hard disk of a server. The loss of access may be due to the host machine of the shared directory not being turned on, or perhaps it has lost connection to the network at some point in time while you were linked to it. It is also possible that the share was removed by the host machine's operator.

• If you receive an Access Denied message when trying to regain access to network resources that you previously had access to, call us to help you resolve the problem.
• If you receive a message stating that the network path was not found when you try to reestablish connections, you should first check to see if the network cable is firmly plugged into your network adapter. Next, check to see if the other end of the cable is plugged into the data jack on the wall. Look at your network adapter in the back of your machine. If you have a network adapter that has little lights for indicators, you should see a green one. A green light indicates that you have a link to the network and, usually, indicates that network connections are good from your network card on. If you have a solid red light on your network adapter, a problem may exist with your cable, your wall jack, or with the network card itself. If you do have a solid red light, you should call us to resolve the problem. Yellow lights are OK.

If you can access shared printers and directories but cannot access VM/CMS, LN, CICS, bigcat, scatcat, alleycat, or successfully launch Netscape, then your problem may exist in the configuration of your network protocols. A protocol is a set of rules that one computer uses to communicate with another computer. If two computers are to communicate, they have to be using the same protocol, or, in other words, speak the same language. If a protocol problem does exist, none of the aforementioned applications will launch. Please call us if you are experiencing this type of a problem.

If you cannot identify the source of the problem or need help resolving a problem, please contact the CTC. When you call us, we will want to know:

• A description of the problem.
• What operating system you are using: Macintosh, Windows 95, Windows 98, Windows NT, Windows 2000, or Windows XP? When you boot a PC, a screen displaying the installed operating system should appear. If you are running a Macintosh, it is important to know what system version you have. You can find the operating system version by going to Finder choosing the Apple, then About This computer.
• Have any updates, changes or additions been applied to your machine recently or since the last known time that resource access was successful? Have you ever been successful in accessing the desired resource?
• Is anyone else near you experiencing the problem?
• What exact error message is displayed, if any? Please be sure to write down the error message so you can relay it to us exactly as it was displayed.
• What were you working on when the problem occurred, or what events preceded it? Reporting the above information accurately is key to a speedy problem resolution.

This article describes only a few of the problems that you can encounter while working in a networked environment. Perhaps now you may be able to perform some simple troubleshooting to maintain your connections. back to top

Media Equipment Checkout
by Jack Jackson, Mediated Classroom Support

You may reserve equipment for your classes or professional presentations by calling 5521 or by sending a CTC Request for Services via Lotus Notes. Equipment is scheduled on a first-come/first-served basis. We do our best to supply all requests but during busiest times, we may not be able to accommodate all users. Thus, please remember that equipment should not be considered to be reserved until you have received a confirmation.

We have student help available to deliver, pick up and help set up equipment on campus during regular office hours. If scheduled in advance, equipment can also be picked up during the hours that the CTC HelpDesk is open.

If you have any problems, questions, or suggestions on how we may better serve you, please call the office at 5521 or Jack Jackson at 5841. We would also welcome feedback from faculty regarding future purchases that will aid in your instructional endeavors. back to top

Telecomm Services
by Tom Webb, Manager

The mission of Telecommunications is to facilitate the smooth reliable communications of voice, data and video at a minimum cost and a maximum utility and ease of use to the university.

Using the Campus Phone System

Instructions on how to use the campus phone system can be found in the front of the FHSU Campus Directory that is published each fall by University Relations. This is where you can learn how to start and stop call forwarding, transfer a call, and other fancy tricks.

KANS-A-N Long Distance

Official University long distance calls are routed over the KANS-A-N long distance trunk lines. Please review your KANS-A-N Directory for some important information about this service.

Any long distance calls you place from your campus phone are routed by the PBX switch. Long distance calls from off campus can be made with the use of a KANS-A-N credit card issued by Darlene Schippers (5900) of the Business Office. To request a KANS-A-N calling card, please submit a Request for Telephone Services on LNapps through the Lotus Notes System.

Requesting Telephone Services

Requests may be submitted electronically through Lotus Notes on the Telecomm Request for Services on LNapps form. Select the appropriate option and then an electronic form will appear on the screen. Fill in the blanks; be as specific as possible. Click on the Submit button to submit the request to the CTC for approval. The CTC staff will schedule it.

If you are moving to a new office, please submit your request for service at least two weeks in advance. If you have a problem with your phone service, you can e-mail us directly Tom Webb, Bob Rajewski, or Darren Silkman or call (Tom at 4488, Darren at 5999 or Bob at 5997).

AUDIX Voicemail Service

Our voicemail is processed with the Lucent Technologies AUDIX system. Training for the AUDIX system is on video which we will loan to you upon request.

Conference Calls

We contract our conference calls with Sprint. The cost of conference calls will basically be 15 cents per minute per line (conferee) for unattended (no operator) service, and 20 cents for attended.

In order to use this service, you will need a card issued to an individual in your department. If you might have more than one conference call going at a time, you will need a card for each and they must be for different individuals.

If you would like to order a card or cards, please enter a "Request for Telephone Service" on Lotus Notes. We will need the name of the individual(s) that will be responsible for the card(s), and their phone number and e-mail address. We will get the department name and budget number from the request form. The budget number on the request will be charged any conference calls made with the card.

If you need help with this service, please call Melanie at 4110. back to top

CTC HelpDesk News
by Nancy Cunningham, HelpDesk Supervisor

HelpDesk Services Available

Information about HelpDesk hours and services may be viewed at www.fhsu.edu/ctc/helpdesk/. Instructions for accessing Lotus Notes from off campus, a Lotus Notes FAQ page, and other e-mail information can be found in the Faculty/Staff E-Mail Information section of our Web site.

We are located in Tomanek Hall, Room 113. For all services other than Media Equipment Checkout and Tiger Info, please contact the HelpDesk at (785) 628-5276 or by sending e-mail.

Information about your department or campus events can be submitted to Tiger Info by dialing 0 on campus or by calling (785) 628-4000 or (800) 628-FHSU. E-mail may be sent to tigerinfo@fhsu.edu.

The faculty Media Equipment Checkout service can be contacted at (785) 628-5521. Equipment checkout is available during regular University office hours (8:00am – 4:30pm M - F). If necessary, arrangements for pick up and drop off during evening hours can be made; however, all arrangements must be made between 8:00am and 4:30pm M - F. back to top

Attention New Faculty and Staff . . .
Here's how to apply for Internet service through FHSU

Accessing Lotus Notes from Off Campus

In order to access your Lotus Notes e-mail from off campus, you must have Internet service (such as an Internet Dial-Up account). The most popular (and recommended) method of accessing Lotus Notes is explained here:

Browser Access is simple to use and also provides access to some other features besides e-mail, such as calendars and the FHSU Address Book. First, establish an active Internet connection. Next, open an Internet browser and go to tiger.fhsu.edu. To open your mail, click on Faculty/Staff E-Mail Access, and then enter your Lotus Notes User Name and Password.

A Scatcat login is required for accessing many on-campus computer labs. A link to logon information and a current list of labs using this login is located on the CTC HelpDesk home page.

Faculty Scatcat accounts have been set up for many faculty who frequently work in computer labs. If you need access to one of these labs, call or stop by the CTC HelpDesk to find out if an account has been created for you or to request an account. Please allow up to two working days for the creation of a new account. back to top

Where to Find E Mail Addresses

All FHSU students are automatically issued a lifetime Scatcat e-mail account upon enrollment. The accounts require an activation process that allows students to set their own passwords. An account must be activated before it can receive e-mail. Students who have already activated their accounts may continue to use them as before. Students who have not previously used their Scatcat e-mail can activate and begin using their accounts by doing the following:

To find a Scatcat e-mail address, go to: scatcat.fhsu.edu/email/

To activate a Scatcat account and set the password, students should go to: scatcat.fhsu.edu/activate/

To log in & use Scatcat e-mail, students can go to: scatcat.fhsu.edu/webmail/

Because FHSU is unable to provide support for other e-mail systems, we cannot assist with support issues, space restrictions, spam, or other problems that can occur when using other e-mail providers. Therefore, we recommend that students access their Scatcat accounts directly in order to receive official University mail and messages. However, if they still prefer to use another e-mail service, they may activate their Scatcat accounts, and then forward them to their account of choice. Forwarding information can be found on the Scatcat Home Page at scatcat.fhsu.edu.

For assistance or for more information, view the CTC HelpDesk Web site at, stop by our office in Tomanek Hall, Room 113, or call us at (785) 628-5276. back to top

A variety of products and services are available for purchase at the CTC HelpDesk. From either a Windows or Macintosh workstation, you can use a scanner and print colored documents. You can also send or receive faxes and purchase computer supplies. Some items available include 3½” disks, Zip disks, CD-Rs, CD cases, and Microsoft Office software. Software is available only to current FHSU students, faculty, and staff; view our Web site for restrictions and full details. back to top

Fort Hays State University is proud of its efforts to provide students with access to information technology. These efforts include the creation of partnerships with western Kansas Internet service providers. Together, these companies provide local Internet dial-up access in over 100 communities.

Fort Hays State University students who are currently enrolled in three or more credit hours and live in service areas covered by these companies are eligible for substantial price discounts on Internet service.

Please share this news with any students who might benefit from these programs. This includes those who are enrolled in at least three hours, live outside of Hays, and are in a service area covered by one of our Internet service provider partners.

An alphabetical listing of cities currently covered in the distance programs, the companies providing service in those cities, and contact information are available on our HelpDesk Web site. Students should contact the companies directly for more information. back to top

Hours are subject to change and may be adjusted due to semester breaks or changes in demand.

For more information… contact us or visit our Web site. Adjustments to these hours will be advertised via campus e-mail and will be posted on our Web site.

Please be aware that sharing your ID and password for any computer system with another person or allowing another person to use your system access is a crime.

For assistance with implementing any of the actions listed above or for more information, contact the CTC HelpDesk.

Thank you… for doing your part to assist us in providing efficient and affordable Internet service! back to top

Student Scatcat e-mail accounts require an activation process that allows students to set their own passwords; the passwords are not preset. Students can then access their e-mail using the ID portion of the address as the user name and the password that was used when activating the account. Once an account has been activated, the student can change the password by using the Scatcat Password Change Form Web page. Complete information about activating and using Scatcat accounts can be accessed from the CTC HelpDesk home page.

Logins for the Blackboard online course system are initially set to use the Scatcat ID as the user name and the last four digits of the social security number as the password. The student is able to change this password after logging in to Blackboard. For Blackboard assistance, contact Virtual College support at 1-800-628-FHSU or send e-mail to support@fhsu.edu.

A Scatcat login is required for accessing many on-campus computer labs. As labs are updated, the Computing and Telecommunication Center is implementing the Scatcat login process.

Some labs still use a generic login, which is normally posted in the lab or next to the computer. Check with the lab monitor on duty for assistance using these logins.

The McCartney Hall computer labs, located in MC114, MC116, MC205, MC215, and MC217 use the student’s Scatcat ID as the user name and the last four digits of the social security number as the password. Questions about access in these labs should be directed to Bob Swindler at extension 4185.

A Web page has been created that provides additional information, including a list of labs that currently use the Scatcat login. A link to this page is located on the home page and in the Student E-Mail FAQ section of the CTC HelpDesk Web site.

After a Scatcat account has been activated, the Scatcat Password Change Form Web page can be used to correct any login problems in these labs. If a student has changed the Scatcat account password, the new password should be used when logging in to these labs.

Current information about how to log in to computers in campus computer labs is posted at www.fhsu.edu/ctc/labs/. As always, if you are not sure who to contact about a specific situation, give us a call at the CTC HelpDesk at extension 5276, and we will assist you with obtaining the information that you need. back to top

Because electronic messaging has become a mainstay in our society, Fort Hays State University offers its students lifetime e-mail accounts. All students who enroll at FHSU are automatically issued a student Scatcat e-mail account. An account that has been activated will continue to be available after a student is no longer enrolled. More details can be found by viewing this policy online at www.fhsu.edu/ctc/helpdesk/, located under Student E-Mail Information in the E-Mail and Web Pages section of the CTC HelpDesk Web site. back to top

FHSU Tiger Card Now Accepted at the CTC HelpDesk

Students, faculty, and staff can now use the banking stripe on their FHSU Tiger Cards to make purchases at the CTC HelpDesk. If you need to do color printing, send or receive faxes, or purchase supplies from our office, remember your Tiger Card! back to top

Microsoft Office Available at Volume Discount Prices at the CTC HelpDesk!

Eligibility Restrictions Apply - Review all requirements carefully!