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Computing
and Telecommunication Center Newsletter
March 2004 |
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CTC
News and Other Bytes . . . |
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| From
Dave's Desk |
| by
Dr. David Schmidt, Director |
| |
Spring
semester is off to a good start and soon it will be mid-term
and spring break is just around the corner. In this issue
of our newsletter, I'll address some issues regarding our
Wireless Internet, the Action Plan for Lotus Notes, the mini-disaster
in the computer room, and IPODs. back
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Wireless |
You
may have noticed some of our Wireless Internet Area signs
in Forsyth Library, the Memorial Union, and Tomanek Hall.
We are pleased that more and more users are considering
wireless when they purchase laptops. Intel promotes built-in
wireless for laptops by attractive pricing for their chipsets
that are purchased by Dell, Gateway, and others. Apple promotes
wireless with their laptops too. The existing 802.11b standard
works well now (shared 11 Mgps connections), and newer standards
will add even more bandwidth.
One
nagging problem with wireless connections has been security.
For example, many home wireless access points are notoriously
insecure unless the owner takes some pains to secure them.
In some neighborhoods, some users have found ways to use
other people's wireless connections without their knowledge.
To protect our network, the CTC networking staff worked
through a number of security scenarios before deciding on
a protocol, and the CTC staff have purchased some industrial
strength access points. In deciding on which access points
to buy, we did not want to adopt proprietary schemes. For
example, some institutions have standardized Cisco's LEAP
security scheme. That security protocol is quite nice, but
it requires the users all to use Cisco's wireless cards
in their computers. We wanted our network to support many
vendors' wireless cards.
As a result, the FHSU access points are secured by using
802.1x security protocols. Various late versions of Microsoft's
Windows operating systems support 802.1x, and late versions
of Apple's operating systems also support 802.1x. Some PDAs
(personal digital assistants) and Pocket PCs can connect
using the FHSU access points, although in some cases it
takes some very specific configurations to make it work.
To
actually use the access points, the user needs to bring
the laptop to the CTC HelpDesk. The 802.1x protocol uses
a secure certified server, and the laptop needs to be set
up to recognize the server. From the user's point of view,
all that is required (after setup) is a prompt to login
to the FHSU network. The HelpDesk staff or Dan Pfeifer will
assist the user in making the secure connection necessary
to authenticate the user in future sessions. After it is
set up, the wireless connection can be valuable for accessing
the Internet when a student is waiting for class, in the
library, or in the Union.
We
are also experimenting with voice over IP which may have
some uses in the 802.11b space. back
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Action Plan
for Lotus Notes |
|
As all of you are aware, we have had difficulties
with Lotus Notes. Since so many of us depend on Notes for
our calendars, e-mail, and workflow, we here in the CTC are
quite aware that any downtime affects many people. Part of
the downtime involves the quality of Lotus support for the
AIX (IBM's UNIX) version of Lotus Notes. We assumed that since
IBM absorbed Lotus some years ago that that support would
be quite good. The other nagging problem we face is the support
for virus protection for the AIX version of Lotus Notes from
other vendors.
As
it turns out, Lotus supports the Microsoft version of Lotus
Notes much better than the AIX version. Upon reflection it
is probably understandable that they would do this because
of the market share of Microsoft's server operating system.
Similarly, the major companies producing virus protection
applications target the Microsoft platform for the same reason.
We
are quite pleased that the Action Plan for a new Lotus Notes
Server has been funded. We will move Lotus Notes from AIX
to the Microsoft platform as quickly as we can. We have some
experience running Lotus Notes on the Microsoft platform because
the Lotus Notes workflow applications run on it. Wichita State
University reports that Lotus Notes has been very stable there
after they moved from AIX to Microsoft. When problems and
viruses arise affecting the Microsoft platform, many developers
work to solve those problems. So, we are cautiously optimistic
that moving to this platform should help us. The cost of Lotus
Notes will remain the same, but the hardware and hardware
maintenance costs will be less, and that is another plus in
its favor. back
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Mini-Disaster
in the Computer Room
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|
Some of you may have read the article "Blackboard
Blackout" in the campus newspaper, The University Leader.
You may also have seen the picture of the Panic Button in
what we call the machine room. What happened is this. An outside
vendor had been hired to fix a problem with the sprinkler
system because there was a leak. This vendor is from Great
Bend (to my chagrin). Apparently one of the workers was used
to pushing similar buttons to open doors in other facilities.
He pushed the button, and that action immediately cut the
power to all of the servers.
As
the article mentioned, ordinarily our battery backup system
normally gives us roughly 30 minutes or so to bring down our
servers in the event of a power problem. This Panic Button
bypasses that battery backup system because this button is
designed to cut the power immediately. Perhaps the thought
is that there should be some way to cut power immediately
to prevent damage in the case of fire. If halon is coming
out of the sprinkler systems, cutting the power would prevent
halon being sucked into the servers by the fans.
The
immediate cutoff of power does not permit us to bring down
the servers properly. Ordinarily, the servers would be issued
the commands to shut down, and file systems would be maintained
in an orderly way. All pending "writes" to the files
would be accomplished, and the work would be properly saved.
This does not happen when there is an immediate power cutoff.
As one might guess, one big danger of these unexpected interruptions
of power is the problem of corrupting files. If the disk drives
were in the middle of a write process, the files can be damaged.
If certain critical files are damaged, this can cause major
problems when one attempts to bring up the servers and access
those files. If the files cannot be restored, then some work
can be lost or the system (or application) may have to be
reinstalled from scratch.
After
the power outage, most of the servers came back up normally.
However, we had problems with one of our servers, the Sun
Enterprise 3500 server that runs our Sungard Bi-Tech Financial
system. We believe that one of the essential files was corrupted.
After quite a bit of work, the system became operational again.
However, this did affect some training activities because
the Sungard Bi-Tech trainer had to use a California-based
server that did not have the FHSU data on it.
Still,
we were fortunate that the Financial system was not yet in
production, so it did not affect other university operations.
As
you can imagine, we have put a warning sign next to the panic
button; and we plan to monitor vendors more closely. back
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I
hope that you will pardon a reference to a particular product
in this column. Since I am on the road at least two hours
a day, I have long looked for ways to make that time useful
and/or pleasant. I enjoy reading, but reading while driving
is not recommended. So, I tried downloading books and then
burning them as MP3 files on CDs. That solution worked fine
for short sessions, but it did not work well for longer books.
I did not have a way of resuming where I had left off. The
CD would have to start at the beginning each time; it couldn't
skip to a particular track.
So, I started looking at MP3 players. I
found a Sony mini-disk recorder that advertised the ability
to bookmark where one had left off a listening session.
I didn't know how to make that player work with the book
downloading service that I was using, Audible.com. One of
my friends had an Apple IPOD, and he was quite pleased with
it. So, after convincing myself that the price would be
worth it, I purchased one of the lower-end models. I found
that it indeed would work with my Windows machine and also
with Audible.com. The iTunes software allowed me to take
music from my favorite CDs and move that music to the IPOD.
More importantly for me, the iTunes software transfers books
that I purchase from Audible.com to the IPOD quite quickly.
It uses the USB connector to do the transfer.
Audible.com offers an inexpensive MP3 player
too as part of its incentive program - one that can play
up to 17 hours of audio. So, there are alternatives to the
IPOD. I am prejudiced because I got spoiled by the elegance
of the IPOD's design. back
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Farewell and
Good Luck! |
We
would like to say farewell and best of luck to Melanie
Chapman, Tiger Info Supervisor, who has left to accept
a job with Target in Wichita. back
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Information
Center News
by Jane Rajewski, Manager |
CTC
2003 Statistics |
Following
is a table with the statistics compiled for the year ending
December 31, 2003. |
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Item
or Service |
# |
| Requests
for Computing Services |
4,595 |
| CMS
Accounts |
311 |
| Faculty/Staff
CICS Accounts |
711 |
| Internet
Dial-up Accounts |
1,416 |
| Bigcat
Accounts |
465 |
| Scatcat
Accounts |
22,063 |
| Lotus
Notes Accounts |
1,904 |
| #
of TEVAL Sheets Processed |
28,156 |
| #
of Test Sheets Scanned |
23,937 |
| #
of Tests Scanned |
814 |
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User Services
News
by Viv Zimmerman, User Services |
Spring Semester
CTC Labs Hours |
|
|
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Fall/Spring
CTC Regular Lab Hours |
| Mondays-Thursdays |
8am
- 10pm |
| Fridays |
8am
- 5pm |
| Saturdays |
1pm
- 5pm |
| Sundays |
3pm
- 10pm |
|
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Spring Break
CTC Lab Hours |
| Mar
20, 21, & 27 |
CLOSED |
| Mar
22 to 26 |
8am
- 5pm |
| Mar
28 |
6pm
- 10pm |
|
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Regular
hours resume Monday, March 29.
As
always, if you have questions, feedback, comments or suggestions
regarding our labs, please let us know; send a note to vzimmerm@fhsu.edu.
For more information about our services or hours, visit our
web site at http://www.fhsu.edu/ctc/labs/
or stop by TH127 (next to the elevator) and check with the
lab monitor on duty. back
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Easter Weekend
CTC Lab Hours |
| Saturday,
April 10 |
CLOSED |
| Sunday,
April 11 |
6pm
- 10pm |
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| Regular
hours resume Monday, April 12. |
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Reserving
CTC Computer Labs |
We
have posted information on a web page to aid faculty or staff
who are unfamiliar with submitting a Request for Computing
Services to reserve our CTC TH123 Mac Lab or the TH121 Pentium
Computer Lab for a class or workshop. The information can
be found at http://www.fhsu.edu/ctc/labs/reservinglabs.shtml
.
Faculty or staff MUST submit a CTC Request
for Computing Services to reserve either lab. We are unable
to schedule the labs without this request and you may not
bring a group over to use any CTC lab without this reservation.
You may have your secretary submit the request for you. After
we receive this request, we will notify Connie Nichols in
the Scheduling Office.
If you reserve either lab, we recommend that you come over
prior to using the lab to ensure that you can access everything
that you need for your class or workshop. The lab supervisor
is Viv Zimmerman. Contact
her at 4031 if you have any questions about
reserving a lab. back
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LN 5.0 Hints
& Tips . . . |
Folders within
Folders |
You
can move folders in the navigation pane of your Inbox into
other folders. For example, you might have a folder for
a class that you teach and have several sections of the
class in that folder. If you already have many folders in
your navigation pane, the easiest way to put a folder into
another folder is:
-
First, make all of the folders that you want.
They will appear in alpha order in your navigation bar
with the rest of your folders.
-
Select the sub-folder that you want to move into
your main folder and choose Actions -
Folder Options - Move.
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In the Choose a folder list, click the
main folder into which you want to move the selected sub-folder.
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Click OK.
- Repeat
steps 2 through 4 until all of the folders are within
the main folder.
You can click the triangle to the left of the main folder
and that should display all of the folders within it.That
should do it! If you need additional help, contact Viv at
4031. back
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Having
Problems Accessing Links Included in E-mail?
If
you have problems getting links to work when you click on
them in notes that you receive, you may need to change your
Lotus Notes browser. For example, you may have had a problem
accessing the latest CTC training workshop schedule. It may
have shown you a previous training schedule instead of the
current one or you may not be able to get any links to open
at all unless you copy and paste then into the URL line of
your browser.
Many
users find the default Lotus Notes browser cumbersome and
if you wish to change it to another browser, such as Internet
Explorer, do the following:
- Go
into File.
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Choose Mobile.
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Choose Edit Current Location.
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Click the drop-down menu for Internet Browser.
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Select Microsoft Internet Explorer.
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Click OK.
-
Click the Save and Close button.
Then,
the next time you are reading your LN mail and click on an
URL listed in a note, you will be able to access the site
from Internet Explorer rather than the LN browser.
If
you need assistance changing your LN browser, contact Viv
at 4031. back
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Virus Information
|
|
Mark Griffin, Manager of Servers
and Desktop Systems has sent us the following virus
information. Always be cautious when opening any e-mail that
contains attachments. Launching or executing attachments may
cause your computer to become infected.
|
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Mydoom Virus! |
As
many of you have already figured out, we recently had a new
virus outbreak. Prior to our antivirus software getting the
updates, numerous e-mails containing the Mydoom virus came
through to your Inboxes. Since you are all well-trained, extra
careful computer users, I'm sure no one has launched or executed
any of these attachments. If, by chance, you happened to have
a lapse in judgement for just that one second and did execute
one of these attachments, your computer may be infected. If
you did execute an attachment and your computer is running
very slowly or not acting normal, you will want to contact
the CTC to have it checked out.
Our anti-virus software appears to be catching this virus
now, but those that are already in your Inbox, you will just
need to delete. The virus could also be changed slightly and
re-released as a new virus, so as always, continue to be careful
with e-mail attachments. Below is a news article found at
http://www.foxnews.com/story/0,2933,109557,00.html
giving some information regarding the Mydoom virus.
SAN JOSE, Calif. - Network administrators were working
to stop a fast-spreading e-mail worm that looks like a normal
error message but actually contains a malicious program that
spreads itself and installs a program that leaves an open
door to infected computers.
The worm — called "Mydoom," "Novarg"
or "WORM_MIMAIL.R" — was replicating itself
so quickly that some corporate networks were clogged with
infected traffic within hours of its appearance Monday. Its
mail engine could send out 100 infected e-mail messages in
30 seconds, experts said.
It runs on computers running Microsoft Corp.'s Windows operating
systems, though other computers were affected by slow network
and a flood of bogus messages. About 3,800 infections were
confirmed within 45 minutes of its initial discovery, according
to the security firm Central Command.
"This has all the characteristics of being the next big
one," said Steven Sundermeier, Central Command's vice
president of products and services.
It appeared to first target large companies in the United
States — and their computers' large address books —
and quickly spread internationally, said David Perry, global
director of education at the antivirus software firm Trend
Micro.
"As far as I can tell right now, it's pretty much everywhere
on the planet," said Vincent Gullotto, vice president
of Network Associates' antivirus emergency response team.
Unlike other mass-mailing worms, Mydoom does not attempt to
trick victims by promising nude pictures of celebrities or
mimicking personal notes. Instead, one of its messages reads:
"The message contains Unicode characters and has been
sent as a binary attachment."
"Because that sounds like a technical thing, people may
be more apt to think it's legitimate and click on it,"
said Steve Trilling, senior director of research at the computer
security company Symantec.
Subject lines also vary but can include phrases like "Mail
Delivery System" and "Mail Transaction Failed."
The attachments have ".exe," ".scr," ".cmd"
or ".pif" extensions, and may be compressed as a
Zip file. back
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Undeliverable
E-mail Messages |
Many
of you have been receiving e-mail messages notifying you of
an undeliverable e-mail message that you never sent. These
messages are being caused by the latest Mydoom virus and it's
variants. This does not mean that you have the virus.
What it does mean is that someone does have the virus and
they happen to have your e-mail address on their computer.
The virus will send out e-mail to a variety of addresses,
many of them which are not valid. The virus also changes the
"Sender" e-mail address to someone else's address.
So, when a message is sent to an invalid address, the undeliverable
message is sent back to the "spoofed" sender's e-mail
address. These messages are annoying, but basically harmless.
Please just continue to delete them. Eventually, this virus
will be cleaned up and these messages should die down. Of
course, the next virus problem is probably right around the
corner. back
to top |
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Bagle.B Virus |
We
are starting to see some e-mails come in that contain the
Bagle.B virus. Do not open attachments that end with a .exe
extension. The virus scanner for Lotus Notes has not yet received
the Dat information to prevent this virus from coming through.
I expect that it will be updated soon, but in the meantime
you must be extra cautious in regards to e-mails with attachments.
Below is information taken from the F-Secure website.
Found on 17th of February 2004, Bagle.B is a variant of the
successful Bagle. As its predecessor it is mass-mailing worm.
The worm sends messages with the subject 'ID [random string]...
thanks' and random EXE attachment names. It also installs
a backdoor. Bagle has been programmed to stop spreading on
25th of February. back
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Netsky Virus
Warning |
Most
of you are already aware that we have been being bombarded
with the latest virus attack. Several varieties started arriving
with the beginning of March and the attachments vary a little
bit. Some have .zip extensions, others have .pif extensions.
The text of the e-mail also seems to change. The most recent
one is particularly unnerving because it looks like it came
from someone at FHSU.
Please do not open any attachments unless you know what that
attachment contains. Even if you think you know who it came
from, do not open it unless it is something that you are expecting.
Following is the text of the message that appears to be from
FHSU, but believe me, it is not. Delete this message
if you receive it.
Dear user of Fhsu.edu,
Your e-mail account has been temporary disabled because of
unauthorized access.
Pay attention on attached file.
Have a good day,
The Fhsu.edu team
http://www.fhsu.edu back
to top
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Guest Article
. . .
by
Suzanne Klaus, FHSU Web Site Manager |
Tips for Working
with Photographs
|
We
get many photographs submitted to us that were taken by individuals
within departments rather than by a professional photographer.
Also, many departmental webmasters post their own photos on
our Web site. The end results vary in quality and since the
Web is such a visual medium, it is important to get the best
photographs published on our site that we can. Visitors to
our site would rather see a few really great photos than a
large number of bad photos.
Here are some tips for working with photographs. If you are
going to resize the photo, do it in a photo editing program
such as Photoshop, Microsoft Photo Editor or something similar.
Do not do it in Dreamweaver. If you do, when you upload the
page and the photo, every time a user goes to that page, it
will load the larger version and then reduce it to fit your
specifications. Therefore, it will slow down the page's load
time and annoy your users.
When you resize a photo, be sure to do it proportionally.
Don't make people short and fat or tall and skinny. Also,
the image quality should be either 72 dpi or 100 dpi, nothing
greater.
If you have scanned the photograph, be sure to touch up the
color and brightness of it somewhat. Remember that it will
not look the same on every screen, so it doesn't hurt to go
check it on a different computer either. This also applies
to digital photos.
Make sure every photograph and/or graphic on every page has
an alt tag. The alt tags on graphics can be short; however,
the tags on photos should be fairly descriptive. If you have
used the graphic as a link, be sure to state that in your
alt tag – "Joe Cool's home page link."
Another good rule to follow is not to use a photo as the background
on your page; instead use it as a graphic feature. Most photos
are too "busy" and you can't read the text on top
of them anyway.
One last thing, photographs should be saved as jpg files and
graphics as gif files. Photographs should never be saved as
gif files. back
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Stenbakken's
Photographic Commandments |
Erik
Stenbakken is a professional photographer living in Greeley,
Colo. These commandments were reprinted with his permission.
-
Thou shalt not shoot tiny people. Get closer! (rarely
can you be too close)
-
Thou shalt not underexpose (make sure you have enough
light!)
-
Thou shalt not ignore ambient light (slow flash sync,
low power flash [or off], beware shutter speeds)
-
Thou shalt focus. Be aware of where your focus spot is
and lock that focus.
-
Thou shalt not have trees/people coming out of someone's
head, etc. (beware background)
-
Thou shalt not be "done" after three or four
pictures (shoot a lot!)
-
Thou shalt move around. (one vantage point is rarely enough)
-
Thou shalt read the instructions to the camera –
and the flash (go on now, do it & then practice)
-
Thou shalt not try to do it all alone. (get help when
you need it – nobody knows everything)
- Remember
the "ing" of the photo (subject doing; running,
writing, building, crying, or something!)
If you have questions about using photographs on your Web
site, contact Mitch Weber at 4202
(regarding taking good photographs and retouching) or Suzanne
Klaus at 5520 (regarding other related
issues). back
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Mediated Classroom/Checkout
Updates
by
Jack Jackson, Coordinator Mediated Classroom Design and Installation |
Extended Hours |
At
the suggestion of the Information Technology Policy Advisory
Committee (ITPAC), we have extended the hours of support for
the mediated classrooms until 7:30pm, Monday through Thursday.
We are in the process of updating the phone numbers listed
on the telephones in the classrooms to reflect the extended
hours. Primary contacts will still be Jack (5841)
and Odus (5287) but after 4:30pm,
checkout staff will provide support at 5521.
This should help those of you who have late afternoon and
evening classes. The rationale for keeping staff on duty only
until 7:30pm is that instructors usually will know by that
time if they are experiencing technical problems. back
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| |
Digital Tape
Recorder Added |
We
recently added a digital audio recorder to the checkout area.
This has an ultra sensitive microphone that is designed to
pick up sound in a larger room more so than a standard microphone.
It should be valuable for recording meetings such as faculty
senate, classified senate, etc. Warning!
Since it will pick up ALL sounds, it may pick up unintended
remarks, conversations, etc. as well as background noise such
as doors opening and closing, chairs moving, paper shuffling,
etc., etc. These peripheral noises can make it difficult or
impossible to hear intended speech.
We also have a telephone pickup for this recorder that does
a very good job of recording both sides of a telephone conversation.
This may be useful for recording classes, phone interviews,
etc. It is not intended to be used to for clandestine spying
on phone conversations. In order to legally record a phone
conversation, one of the parties to the conversation must
have given consent. I would expect that in most situations,
it would be appropriate for both parties to be informed and
to have given their consent.
This recorder produces a digitized sound file that can be
read only by the included software. However, that software
will also convert the proprietary file to a standard AIFF
file that is the standard file format that all computers can
read and can also be read by all CD players. So, if you wish,
you could burn a CD from these files and share them with committee
members, etc. MP3 files can also be created for web use with
an additional program. These could be used on web, in PowerPoint
presentations or downloaded to an MP3 player.
You may well think of additional uses for the system. Stop
by TH113 to try it out and see if it will be appropriate for
your use. back
to top
|
| |
DVD Availability
|
We
now have DVD playback equipment available in about two-thirds
of the classrooms. In some rooms, DVD access is via the PC,
in others via the Mac, and in others via a combination VCR/DVD
player. We will continue to add DVD playback capability in
the remaining rooms as they are updated. If you are contemplating
buying media for classroom use, we would suggest you order
DVD rather than VHS when possible.
In addition, if you need a laser disk player, audio tape player,
slide projector or Mac computer in a room that does not have
it permanently installed, call Jack (5841)
and we will install the needed equipment whether it be for
a class session, a week, or for the semester. back
to top |
| |
USB Cable Added
|
We
have also installed a USB extension cable to the desktop of
all classrooms. This is designed for those of you who are
using the new "thumb drives" or "jump drives"
to transport your files from your office computer to the classroom.
You should be able to just plug the drive in and access it
from the PC without worrying about connecting through the
network. Network access is still available, if you prefer
to continue using that. back
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| |
CTC HelpDesk
News
by Nancy Cunningham, HelpDesk Supervisor
|
HelpDesk
Services Available |
|
|
The
CTC HelpDesk is the focal point for technical assistance,
referral information, and access to FHSU computing and telecommunication
systems. We can help you with a variety of tasks, such as
accessing e-mail and gaining Internet Dial-Up access. The
Tiger Info and faculty Media Equipment Checkout
offices are also located inside the CTC HelpDesk in Tomanek
Hall, Room 113. For all services other than Media Equipment
Checkout and Tiger Info, please contact the
HelpDesk at (785) 628-5276 or by sending e-mail to helpdesk@fhsu.edu.
Information about HelpDesk hours and services may be viewed
at http://www.fhsu.edu/ctc/helpdesk/.
Instructions for accessing Lotus Notes from off campus, a
Lotus Notes FAQ page, and other e-mail information can be
found in the Faculty/Staff E-Mail Information
section of our Web site.
Information about your department or campus events can be
submitted to Tiger Info by dialing 0 on campus or
by calling (785) 628-4000 or (800) 628-FHSU. E-mail may be
sent to tigerinfo@fhsu.edu.
The faculty Media Equipment Checkout service can
be contacted at (785) 628-5521. This service is available
from 8am – 7:30pm Monday through Thursday and from 8am
to 4:30pm on Friday.
|
| |
Attention New
Faculty and Staff… |
| Here's
how to apply for Internet service through FHSU |
Fort
Hays State University provides Internet service to faculty,
staff, and students through dial-up and wireless Internet
accounts.
Dial-up uses your computer's modem to connect to the Internet
from off campus through FHSU's Cisco remote access servers.
The system houses 56K V.92 modems. Wireless service is currently
in the development phase and is available in specific locations
on campus (designated areas of Tomanek Hall, Forsyth Library,
and the Memorial Union). Wireless service requires a Windows
2000 or XP laptop with an 802.11b or higher wireless card
installed.
Internet accounts are available only
to FHSU students, faculty, and staff. If you are interested
in applying for an account, just stop by the CTC HelpDesk
(Tomanek Hall, Room 113). A photo ID is required. There is
no service fee for faculty or staff accounts.
For more information about Internet accounts or other services
provided by the CTC HelpDesk, view our CTC HelpDesk Web site.
Welcome to Fort Hays – we hope you have a great semester!
back
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|
| |
Accessing LN
from Off Campus |
In
order to access your Lotus Notes e-mail from off
campus, you must have Internet service (such as an Internet
Dial-Up account). The most popular (and recommended) method
of accessing Lotus Notes is explained here:
Browser Access is simple to use and also
provides access to some other features besides e-mail, such
as calendars and the FHSU Address Book. First, establish an
active Internet connection. Next, open an Internet browser
and go to the FHSU home page at www.fhsu.edu.
Click on Faculty & Staff (at the top
of the page), click on E-mail (Lotus Notes)
(on the left side), and then enter your Lotus Notes
User Name and Password. back
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Faculty
Access for On-Campus Labs
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A
Scatcat login is required for accessing many on-campus
computer labs. A link to logon information a a current list
of labs using this logon is located on the CTC HelpDesk home
page at http://www.fhsu.edu/ctc/helpdesk/.
Faculty Scatcat accounts have been set up for many
faculty who frequently work in computer labs. If you need
access to one of these labs, call or stop by the CTC HelpDesk
to find out if an account has been created for you or to request
an account. Please allow up to two working days
for the creation of a new account. back
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Wireless Internet
Access Under Development |
Wireless
service is currently in the development phase and is available
in specific locations on campus (designated areas of Tomanek
Hall, Forsyth Library, and the Memorial Union). Wireless service
requires a Windows 2000 or XP laptop with an 802.11b or higher
wireless card installed.
There is no charge for wireless Internet service. It is available
to current faculty, staff, and students. If you are interested
in applying for an account, just stop by the CTC HelpDesk
(Tomanek Hall, Room 113). A photo ID is required. back
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Where to Find
E-Mail Addresses |
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Lifetime Scatcat
E-Mail Accounts Issued to FHSU Students |
All
FHSU students are automatically issued a lifetime
Scatcat e-mail account upon enrollment. The accounts
require an activation process that allows students to set
their own passwords. An account must be activated before it
can receive e-mail. Students who have already activated their
accounts may continue to use them as before. Students who
have not previously used their Scatcat e-mail can
activate and begin using their accounts by doing the following:
To find a Scatcat e-mail address,
go to: http://scatcat.fhsu.edu/email/
To activate a Scatcat account and
set the password, students should go to: https://scatcat.fhsu.edu/activate/
To log in & use Scatcat e-mail,
students can go to: http://scatcat.fhsu.edu/webmail/
If students prefer to use another e-mail service,
we encourage them to activate their Scatcat
accounts, and then forward them to their account of choice,
using the forwarding instructions available from our home
page at www.fhsu.edu/ctc/helpdesk/.
For assistance or for more information, view the CTC HelpDesk
Web site. back
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Scatcat
E-Mail Lifetime Use Policy |
All
students who enroll at FHSU are automatically issued a lifetime
e-mail account. An account that has been activated will continue
to be available even after a student is no longer enrolled.
More details can be found by viewing this policy online at
www.fhsu.edu/ctc/helpdesk/,
located under Students in the E-Mail
& Web Pages section of our Web site. back
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CTC HelpDesk
Products and Services |
A
variety of products and services are available for purchase
at the CTC HelpDesk. From either a Windows or Macintosh
workstation, you can use a scanner and print colored documents.
You can also send or receive faxes and purchase computer supplies.
Some items available include 3½" disks, Zip disks,
CD-Rs, CD cases, and Microsoft Office software. Software is
available only
to current FHSU students, faculty, and staff; view our Web
site for restrictions and full details. back
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CTC HelpDesk Hours |
Spring 2004 |
| Mondays
- Thursdays |
8am
to 9pm |
| Fridays |
8am
to 9pm |
| Saturdays |
CLOSED |
| Sundays |
6pm
to 9pm |
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Spring Break |
| Mar
20 & 21 |
CLOSED |
| Mar
22 - 26 |
8am
to 5pm |
| Mar
27 |
CLOSED |
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Have a safe and fun-filled
spring break!
|
| back
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| Contact Viv
Zimmerman with any questions or comments concerning this
web page. |
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