Computing
and Telecommunication Center Newsletter
May 2004 |
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CTC
News and Other Bytes . . . |
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|
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| From
Dave's Desk |
| by
Dr. David Schmidt, Director |
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Spring
semester is almost over and the summer semester will soon
be upon us. In this issue of our newsletter, I'll address
some issues regarding e-mail and the Lotus Notes Bulletin
Board. back
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Is
E-mail Broken? |
The
latest InfoWorld (April 19, 2004) has the following
headline: "E-Mail is Broken".
Spam overwhelms the inboxes. Viruses attack our PCs. The
patchwork fixes do not solve anything fundamental. Some
even speculate that it cannot be fixed.
Someone
speculated that if a person from another era were to make
judgments about us based on reading archives of our e-mail,
they would think that we need sexual aids of all kinds,
are in great need of medication of all kinds, need help
with meeting people of the opposite sex, need assistance
with mortgage refinancing, are susceptible to messages from
individuals needing accounts to park some big money, have
a desire to try get rich quick schemes, have a need for
painless educational credits, and are open to many other
kinds of non-personal messages. If your Inbox is like mine,
it is regularly filled with all of that and much more. In
economics there is a saying that bad money chases out good
(or something to that effect). It is becoming harder and
harder to find the good messages among the junk mail.
There
are also problems with mass (e-)mailings. A certain percentage
of PCs that receive the e-mail will be infected with viruses.
Those viruses may then send several messages or thousands
of messages pretending to come from your or my computer.
Then, a certain percentage of those are undeliverable, and
those notices of undeliverable messages come back to our
Inboxes as if we sent the message.
Eric
Allman, the designer of Sendmail used by the web
to transfer e-mail, admits that he paid little attention
to security when he created Sendmail. If he were
to do it all over again, he would require some authentication
before sending e-mail (InfoWorld, "Can
E-mail be Saved?", April 19, 2004). One of the
major security problems is the fact that spammers can substitute
any name they want in the MAIL FROM or the RCPT TO commands.
So, they can make e-mail appear to come from you and me
and send it on to whatever list they create.
What
can we do? Absent any fundamental, overall solution
to the problem, there are some things that we are going
to try. We will test a relatively low-cost spam appliance,
a hardware solution that will screen the e-mail before it
arrives at the Lotus Notes Server. We know it will eliminate
a certain percentage of spam, but we do not know how effective
it will be until we try it. It will also provide an additional
layer of protection against viruses. It uses a program called
Sophos to screen for viruses, this is in addition to McAfee
on the Lotus Notes server. After this appliance is in place,
the e-mail will be scanned for spam and viruses and then
it will be passed to the Lotus Notes server where it will
again be scanned for spam and viruses. Since we are also
changing from a little-supported UNIX platform to a Windows
platform for Lotus Notes, the McAfee program should have
much more timely updates to protect against current viruses.
The
biggest problem with anti-spam solutions is the issue of
false positives. The worst thing an anti-spam
solution can do is to screen out valuable e-mail. The valuable
e-mail tests "positive" as spam and is then eliminated.
Most anti-spam programs can be adjusted to permit more spam
in the interests of not eliminating valuable e-mail. For
example, many job-seekers are frustrated when the anti-spam
program rejects their e-mail because they indicate that
they graduated magna cum laude. Some anti-spam programs
place questionable e-mail in a folder for manual examination.
What
can YOU do? We will see how this spam appliance
works; and after it is put in place, we would like to hear
from you about any false positives. If someone tells you
that they sent you some e-mail that you did not receive,
that could be an indication that the anti-spam appliance
has rejected a message that it should not have rejected.
The appliance that we will test is supposed to work quite
well, but we will not know until many of you have helped
us test it.
The CTC has many other current projects, but the problems
with e-mail are particularly vexing to most users. We hope
these steps will help. back
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LN Bulletin
Board Policy |
Please keep in mind when posting entries
to the LN Buy/Sell/Trade bulletin board that you may not use
state resources for personal benefit. We have been reminded
to remove any ads that advertise items for businesses or income
producing ventures. When posting an item, be sure to read
the notice (see below) that pops up before the actual bulletin
board form onto which you key your item. Thank you for your
cooperation. Following is the notice that displays before
the form appears:
**
For noncommercial use only ** Please do not post entries
that advertise items for businesses, real estate for sale
or rent, performing work for profit, or any other kind of
commercial or for profit enterprise. If you have questions,
call 4031 or 5819. back
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The
CTC is very grateful for all of the work that our student
employees do while working in our department throughout their
FHSU education. Seven of our student employees will be graduating
and have either begun or will begin starting new adventures.
We wish them all the best as they embark on their future careers.
Those
graduating include, Heather Ice (INT and
minors in Math and CIS) has accepted a job with the KBI in
Topeka, RaeAnn Clark (HHP) is currently working
as a substitute teacher but is seeking employment, Robin
Simmer (Business Management) is temporarily working
in the position of Switch Board Supervisor in FHSU TigerInfo,
Lynn Koehn (Justice Studies) plans to attend
law school, Jason Penka (INT) and Justin
Cook (INT) will be partners in starting a local web
page business, and Duane Blaesi (Computer
Science) is seeking employment. back
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Information
Center News
by Jane Rajewski, Manager |
Test
Scanning and Scoring |
Just
a reminder - if you are giving tests using the OMR scanner,
please use No. 2 pencils, fill in the bubbles completely,
and erase cleanly on both the key and the student
sheets. If marked with pen, felt tip, or if the bubble is
not filled in completely, the scanner will omit that question
on the key or will score the question as wrong on the student
sheets. Boxes of No. 2 pencils are available at the TH111
window for tests. On the key mark only one correct answer
for each question and do not mark any of the bubbles under
the name or SSNO boxes as the scanning software will think
these are test questions.
We make every effort to ensure that the
scanner is working properly and your tests are graded correctly
and are ready for pick-up in 24 hours Monday thru Friday.
If at any time you notice a problem or discrepancy, please
bring the scanning sheets and reports back to the TH111
window. Please refer any problems, questions, suggestions,
or concerns to Jane Rajewski at 5819
or Alvin Hearne at 5687.
back
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CICS
Error Message |
If
you get the message SUSPENDED INVALID ATTEMPTS LIMIT REACHED
when attempting to logon to CICS, contact Jane Rajewski at
5819. back
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CICS
Security |
If
you need additional security for CICS or if you are having
problems with your current CICS security, contact Jane Rajewski
at 5819. back
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CICS Password
Changes |
Having
a protected password is essential to the security of the information
that you have on your account and the protection and privacy
of the information that you may have access to on CICS. We
encourage you to periodically change your Lotus Notes and
CICS passwords. If at any time you feel that your CICS password
may have been jeopardized or would like to have it changed,
please e-mail Jane Rajewski at jrajewsk@fhsu.edu. Include
in the note your CICS ID, current CICS password, and what
you would like to have for your new CICS password (up to 8
characters). You will be notified via LN when to begin using
the new password.
back to top
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User Services
News
by Viv Zimmerman, User Services |
CTC Labs Hours |
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|
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Fall/Spring
CTC Regular Lab Hours |
| Mondays-Thursdays |
8am
- 10pm |
| Fridays |
8am
- 5pm |
| Saturdays |
1pm
- 5pm |
| Sundays |
3pm
- 10pm |
|
| |
Finals Week
Lab Hours (May
10 - May 16) |
| May
10, 11, & 12 |
8am
- 10pm |
| May
13 - 14 |
8am
- 5pm |
| Weekends
5/15 - 9/06 |
CLOSED |
|
| |
Interim
Lab Hours (May
17 - June 6) |
| Mondays-Thursdays |
8am
- 5pm |
| Fridays |
8am
- noon |
| Weekends
through 9/06 |
CLOSED |
| Memorial
Day, May 31 |
CLOSED |
|
| |
Summer
Lab Hours (June
7 - July 30) |
| Mondays-Thursdays |
8am
- 6pm |
| Fridays |
8am
- noon |
| Weekends
through 9/06 |
CLOSED |
| Independence
Day, July 5 * |
CLOSED |
|
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This
year, Independence Day, July 4, falls on a Sunday. The campus
will observe this holiday on Monday, July 5 and all offices
are closed that day.
As always, if you have questions, feedback, comments or suggestions
regarding our labs, please let us know; send a note to vzimmerm@fhsu.edu.
For more information about our services or hours, visit our
web site at http://www.fhsu.edu/ctc/labs/
or stop by TH127 (next to the elevator) and check with the
lab monitor on duty. back
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Reserving
CTC Computer Labs |
We
have posted information on a web page to aid faculty or staff
who are unfamiliar with submitting a Request for Computing
Services (RCS) to reserve our CTC TH123 (Mac Lab) or TH121
(Pentium) Computer Lab for a class or workshop. The information
can be found at http://www.fhsu.edu/ctc/labs/reservinglabs.shtml
.
Faculty
or staff MUST submit an RCS to reserve
either lab. We use the RCS number as a tracking number and
also the RCS database can be processed by others from a
particular area rather than sitting in someone's Inbox
(in the event they are on vacation or sick leave).
We
are unable to schedule the labs without
this request and you may not bring a group over to use any
CTC lab without this reservation. You may have your secretary
submit the request for you. After we receive this request,
we will notify Connie Nichols in the Scheduling Office.
If
you reserve either lab, we recommend that you come over
prior to using the lab to ensure that you can access everything
that you need for your class or workshop. The lab supervisor
is Viv Zimmerman. Contact her at 4031
if you have any questions about reserving a lab.
back
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Account
/ ID Maintenance |
With
the end of the spring semester rapidly approaching, it is
important that you e-mail Viv Zimmerman whenever faculty,
staff, or student employees terminate employment with your
office so that we can remove their IDs and update our group
mailing lists and security tables. It is imperative that all
security is removed for those who no longer work in your office.
back
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OLR
Training Completed |
Six
faculty were trained for on-line registration. Additional
training for this function will not be held until the fall
2004 semester. back
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LN 5.0 Hints
& Tips . . . |
LN 6.X Upgrade |
Many
of us have recently had our Lotus Notes upgraded to version
6.X or are in the process of doing so. As you have noticed,
there are some differences. We'll discuss some of the differences
in this newsletter. That should help you get started! If
you need additional help with your new version, contact
Viv at 4031. back
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The Welcome
Page
If
you do not use the database view (displays the database boxes)
as your opening page of LN, the Welcome Page is the first
page that appears upon logging on. There is a default Welcome
Page from which you can access your Mail, Calendar, Personal
Address Book, etc, or your can create your own Welcome Page
- either a framed Welcome Page or a personal Welcome Page.
A
framed Welcome Page lets you choose the format and number
of frames displayed. A personal Welcome Page is a free-form
style that is contained in a single frame.
You
may create a Welcome Page at the time of LN 6.X setup or from
the current Welcome Page. To create a new one, click the top
border of your current Welcome Page where it says "Click
here for more Welcome Page options" and then click the
"Create a new Welcome Page" button. Follow the prompts
in the Welcome Page wizard to complete the set up.
You
can delete a Welcome Page if you'd like. Access the Welcome
Page that you want to delete and click the top border to gain
access to the options, and click delete. Click Yes to continue
deleting.
If
you need assistance with your LN Welcome Page, contact Viv
at 4031. back
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Locking
the Display of LN |
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There are two ways (manually or automatically)
to lock your LN session; this lets you protect your LN information
while you are away from your desk. It is always a good idea
to lock your LN display when you leave your workstation even
if it's only for a short time. When you lock the display,
it automatically clears the screen so that nobody else can
read your mail or access other LN items.
The
first way (manually) to lock your LN is by pressing
the F5 key or by choosing File -
Security - Lock Display. (If you are a Mac OS user,
choose Notes - Security - Lock Display.)
To unlock LN so that you can work with it when you return,
press the Enter key to bring up the password
dialog box and re-enter your password. You
will then return to your normal LN screens.
The
second way (automatically) to lock your LN is to
choose File - Security - User Security. You
will be prompted to enter your password in the password dialog
box. (If you are a Mac OS user, choose Notes - Security -
User Security.) On the Security Basics section,
under the Logout Settings, click the box next to
Logout (and lock Notes display) if you
haven't used Notes for XX minutes and enter a number
of minutes in the box on the right. Usually 15 or 30 minutes
is sufficient. Click OK.
Your
LN display will lock after the number of minutes set passes
without any LN activity. You will need to hit Enter
and then re-enter your password in order
to resume using LN. back
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Folders |
In
LN 6.X, the e-mail folders display a little differently from
earlier versions. The folders that you have created are contained
within the Inbox folder list in a folder called Folders.
To view all of your folders, click on the Folders
folder.
The
All Documents and Mail Threads folders are
contained in the Views folder. The Tools
folder contains the Archive, Stationery, and Rules
folders. The Trash folder contains notes marked for
deletion. Click on the plus sign (+) to the left of any of
these three folders to expand them. Click on the minus sign
(-) to the left of any of these three folders to collapse
them.
For
information about deleting notes and working with the Trash
folder, see the section on Deleting Mail following
this article. back
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Deleting
Mail |
Deleting
mail is a tad different from earlier versions of LN. In LN
6.X, when you delete a note, it goes into your Trash
folder and is deleted (by default) after 48 hours unless you
periodically go into the Trash folder and click on
the Empty Trash button; however, you can set up a "Soft
Delete" process from your Inbox by choosing
Actions - Tools - Preferences to automatically
delete trash after Soft Delete Expire Time in Hours
and then enter a number of hours in the box and click OK.
The default for deleting trash is 48 hours, but to prevent
wasting mail database space, we recommend 1 hour. back
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LN Phone
Messages |
Have
you ever come back to your office only to find your office
door or desk plastered with yellow sticky notes containing
phone messages? Well, there is a better way to handle phone
messages through Lotus Notes.
Get
into your Inbox, and click Create - Special
- Phone Message. A form appears and all that you
need to do is fill in the appropriate fields and then click
the Send button. All phone messages appear
in the Inbox. In addition to the information that
you key into the phone message, it also contains the name
of the sender, date, and time sent. LN phone messages are
very handy and convenient. back
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LN Scheduling
Meeting Feature |
LN
has a handy feature in the calendar that allows users to schedule
meetings very easily and quickly. The person scheduling the
meeting may even check the invitee's schedules to find an
appropriate time that will work for all those invited by merely
clicking a button. It only takes a matter of seconds to check
the those calendars. If the desired time isn't available for
all invited, it lists alternate times from which you may choose
a different time.
It
allows the recipients of the meeting invitation to click on
a button and send back a message indicating whether they accept,
decline, propose a new date or time, delegate someone to come
in their place, or tentatively accept the invitation. Recipients
can even add the meeting invitation to their calendar and
have the invitation removed from their Inbox automatically
at the same time that it is added to the calendar.
The
person sending the meeting invitation can reschedule, cancel,
or confirm the meeting and LN will automatically notify the
invitees. In addition the sender can view invitee responses
(this is handy for knowing how many handouts to prepare or
refreshments to order). The sender may also send a memo to
the invitees.
Please
use the calendar feature when scheduling meetings so that
those invited to your meeting don't have to re-key or cut
and paste the meeting information onto their calendars. You
will be surprised to find what a useful tool this can be whether
you schedule only a few meetings or many. If you need assistance
scheduling a meeting through your LN calendar, please call
Viv at 4031. back
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Attachments |
If
you don't have the paper clip icon on your toolbar in LN which
allows you to put an attachment into the text part of a memo,
click on the File menu and choose Attach.
Select the file that you want from the list
of files and click the Create button. See
the Toolbars article for information about adding
the Attachment (paper clip) or other icons to your toolbar.
back
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Toolbars |
You
may add or remove the display of toolbars in your LN, if
you'd like. You may also add other icons to any toolbar
by following the steps below.
For
example, if you would like to add the paper clip icon to
a toolbar, do the following.
-
Click File - Preferences - Toolbar Preferences
(or right-click on any toolbar and choose Toolbar Preferences).
-
Click the Customize button.
-
Select the Toolbar to Modify by clicking
the drop-down arrow and choosing the appropriate toolbar.
-
Find and click on the paper clip (Attach) button
in the list of available buttons.
Click the Add Button button.
-
(Optional) You can change the order of a button on the
toolbar by clicking on it and then clicking
the Left or Right button
in the Reorder section.
-
Click
the Save Toolbar button.
-
Click OK.
Contact
the CTC HelpDesk at 5276 for assistance. back
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Weed Out Spam
with LN Rules |
Although
spammers are becoming more and more clever, you can eliminate
some spam by setting up LN Rules. Rules won't eliminate all
of the spam that you receive in your Inbox but perhaps
it can eliminate a considerable amount. Rules check incoming
messages to see if they meet certain conditions set up by
the user. If the conditions you set up in the Rule are met,
you can delete unwanted mail, move mail to a certain folder,
copy to a folder, send a copy of the mail to another user,
etc. Rules that you create are stored in the Rules folder
which is in the Tools folder.
For
example, to set up a Rule to delete incoming mail when the
Subject contains the word "Vitamins", get
into the Rules folder, and click on the New
Rule button. Fill in the three boxes
in the section under Create Condition (use the drop-down
arrows for selection criteria) where "subject contains
Vitamins" and click the Add button.
Fill in the section under Specify actions - click
the drop-down arrow and choose move to folder.
Click the Select button and then click the
Create New Folder button and create
a new folder called Junk Mail and click
OK and then click OK again.
In the Perform the following actions section, click
the Add button. Click OK.
That should set up your Rule.
Note:
Please be cautious when setting up Rules, especially if you
are having them automatically delete mail. Instead of deleting
mail right away, it might be wise to set up the Rule to move
the mail to a folder first so that you could look at the mail
before deleting it yourself. After you feel comfortable with
the mail that the Rule is selecting and placing in the Junk
Mail folder, you can Edit the Rule and change it to automatically
delete the mail instead of moving it to a folder.
You
can Enable or Disable, Edit, Move or Delete Rules as necessary.
If you need assistance using Rules, contact the CTC HelpDesk
at 5276. We will also have some training sessions during the
summer for working with Rules. If you are interested in attending
this training, please watch your mail for the schedule. back
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Change LN Client
Password |
It
is always a good idea to change your passwords periodically.
The Client password is the password that you use to logon
in your office. To change your LN Client password, choose
File - Security - User Security (if you are
a Mac user, choose Notes - Security - User Security). You
will be prompted to enter your current Client password. Click
Security Basics and click Change Password
under Your Login and Password Settings. You will
be prompted to enter your current Client password again. In
the Change Password dialog box, enter a new
Client password in the Enter new password
field and then enter it again in the Re-enter
new password field. Click OK.
If
you need assistance changing your LN Client password, check
the LN on-line Help menu or contact the CTC HelpDesk
at 5276. back
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Change LN Internet
Password |
It
is also a good idea to change your LN Internet password periodically.
The LN Internet password is the password that you use when
accessing LN through the Web. If you have not changed your
LN Internet password for some time or if you are still using
the last four numbers of your SSN, it might be a good idea
to change it now.
To
change your LN Internet password, find and edit your
entry in the LN FHSU Address Book. Highlight
the Internet Password field to replace the entire
entry and enter a new password. Click Save
and Close and it will encrypt and change your password
upon closing.
If
you need assistance changing your password, check the LN on-line
Help menu or contact the CTC HelpDesk at 5276. back
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CTC Training
Schedule on Web |
On
the CTC web page, we have the workshop schedule and a description
of the workshops that we are offering. You may access the
training schedule by clicking on the Faculty/Staff
Training link from the navigation bar on any CTC web page.
This page offers a description of all of the workshops offered
by the CTC. Click on the schedule
link to see a calendar with the current month's training.
Contact Viv Zimmerman at 4031 or e-mail her at vzimmerm@fhsu.edu
if you have questions or to sign up for a workshop. back
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Guest Article
. . .
by
Suzanne Klaus, FHSU Web Site Manager |
Things to Remember
When Creating or Updating Web Pages . . .
|
Text |
Keep it as short as possible. If you need to include a large
text document, put an intro on your opening page with a link
to the large document, thus giving users the choice to read
or not read the large document. Also, make sure your text
is perfect regarding spelling, grammar and punctuation. Since
this is an institution of higher education, it looks quite
bad if we have mistakes on our Web pages. Please let me know
if you need something proofread; I have been doing it for
21 years. back
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Photos |
Something
I would like to remind everyone of is the fact that you
cannot use photos from the Internet in a publication that
will be printed; the resolution is too, too low. Therefore,
when you take photographs (or have Mitch Weber take them
for you), please be sure to take them in higher resolution.
We can easily convert them for Web use. However, if you
take them in low-resolution format, sized for the Web, we
cannot increase the resolution for printing. Doing that
would make the photographs very small. back
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The FHSU Template |
Most
departments have done an excellent job using the template
and following the style specifications. There are some out
there, though, that have not used the right fonts, etc. If
you need a review of the template instructions, please e-mail
me at sklaus@fhsu.edu
or call me at 5520. I am more than happy to help you fix things.
The fonts in the css file that is in your includes folder
are the ones you are supposed to use except in special cases
or for emphasis. For your general text and headlines, however,
you should be using the stylesheets that were set up for you.
back
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Graphic Design |
I
have an excellent graphic design student working for me, so
if any departments want help "prettying up" their
sites, let me know. Jake does great work and does it in a
timely manner.
I
feel that for the most part things are going very well. We
accomplished much in a year and a half (since launching the
new template), so you should all feel good. Basically, for
now, our task is to keep things updated and continue to improve
on what we have until someone decides we are ready for a complete
redesign again. (Hopefully, I will be in Europe for the summer
or something like that when that happens. Just kidding!) Have
a great summer!
If
you have questions about your Web site, contact Mitch
Weber at 4202 (regarding taking
good photographs and retouching) or Suzanne Klaus
at 5520 (regarding other related issues).
back
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CTC HelpDesk
News
by Nancy Cunningham, HelpDesk Supervisor
|
CTC
HelpDesk Hours |
Spring Interim
Hours (May 12 - June 7) |
| Mondays
- Thursdays |
8am
to 5pm |
| Friday,
May 14 |
8am
to 5pm |
| Fridays,
beginning May 21 |
8am
- noon |
| Weekends |
CLOSED |
| Memorial
Day, May 31 |
CLOSED |
|
| |
Summer
Semester Hours (June 8 - July 31) |
| Mondays
- Thursdays |
8am
- 6pm |
| Fridays |
8am
to noon |
| Weekends |
CLOSED |
| Independence
Day, July 5 |
CLOSED |
|
| |
This
year, Independence Day, July 4, falls on a Sunday. The campus
will observe this holiday on Monday, July 5 and all offices
are closed that day. Office hours are subject to change. They
are posted outside our office (TH113) and may be viewed from
our home page at www.fhsu.edu/ctc/helpdesk/.
back
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HelpDesk Products
and Services |
|
Did you know that the CTC HelpDesk offers
a variety of products and services? Some items available to
you and your students include CDRs, standard and colored slim
CD cases, Zip disks, 3½" disks, transparencies,
and glossy paper. Microsoft Office software
is available at volume discount prices ($75.00 for currently
enrolled students and $7.50 for current faculty
and staff). Please view our Web site for additional information
if you are interested in purchasing Microsoft Office.
Our
customer workstations may be used for scanning, color printing,
and working with audio files. You can also send and receive
faxes (receiving is free!).
For
a complete listing of our products and services, including
the hardware and software on our customer workstations, view
the Products and Services section of the CTC HelpDesk Web
site. back
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Unexpected Delivery
Error or Virus Notification Messages |
We
continue to see new and more creative unsolicited e-mail messages
circulating on the Internet. Some of them are simply nuisances,
but others can contain dangerous viruses. While virus protection
and spam reduction software can stop a large portion of these
messages, it is impossible to control all of it.
If
you have received a delivery error or virus notification for
a message you did not send, the message was probably created
as the result of a virus on someone else's computer. Some
viruses "spoof" (change) the "From" address
on e-mails so that they appear to come from someone else.
What often happens is that someone's computer has a virus
and they happened to have your e-mail address on the computer.
It is extremely difficult to trace messages of this nature
to identify the sender.
We
continue to encourage caution when viewing your e-mail. If
in doubt, delete a suspicious message. Never
click on questionable attachments or links. It would be better
to delete a legitimate message and contact the sender to have
it sent again, than to open a malicious attachment and suffer
the consequences of having your computer infected with a virus.
For
information about how to keep your computer safe from viruses
or if you have questions, view the Virus Information page
on the CTC HelpDesk Web site at www.fhsu.edu/ctc/helpdesk/virusinfo.shtml
or contact the CTC HelpDesk.
Please
Note: If activity from your computer presents a threat
to our systems, Fort Hays State University may disable your
FHSU Internet connection and/or e-mail account without notice
until the problem is resolved. back
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|
Student Internet
Dial-Up Accounts to Expire in June |
The
expiration date for Spring 2004 student Internet Dial-Up Accounts
is June 18, 2004.
All
students who wish to have Internet dial-up service during
the summer semester must complete payment
for summer classes and then come to the CTC HelpDesk (Tomanek
Hall, Room 113) to submit a new application for a summer account.
A new application is required for all students once each academic
year, beginning with the summer semester. This gives us an
opportunity to obtain current information and to provide updated
materials and information.
Part-time
students may be charged technology fees (up to $6.00) to obtain
a summer account. For more information about technology fees,
view the Internet Dial-Up Application Information section
of the CTC HelpDesk Web site at www.fhsu.edu/ctc/helpdesk/
or contact our office.
Students
who will not be enrolled for the summer, but need Internet
access during the summer for FHSU-related
purposes, must complete a Special Account Request form. Forms
are available in the HelpDesk office. Complete details regarding
the Special Account Policy are available under the Internet
Dial-Up Policies section of our Web site.
Students
who will not be enrolled for the summer and wish to have dial-up
service next fall should complete payment
for fall classes, and then stop by the HelpDesk to submit
a new application.
Please
note: Faculty and staff accounts expire only upon
termination of employment; you do not need to reapply for
service. back
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|
| |
How can we provide
better service? |
Have
you recently contacted or visited the CTC HelpDesk? If so,
how did we do? If you have product or service suggestions,
questions, or other feedback, let us know! Contact us at the
CTC HelpDesk, Tomanek Hall, Room 113, (785) 628-5276, e-mail
us at helpdesk@fhsu.edu, or fill out an online survey at www.fhsu.edu/ctc/helpdesk/.
We look forward to hearing from you! back
to top |
| |
Have a safe and fun-filled
summer!
|
| back
to top |
| |
| Contact
Viv Zimmerman with any
questions or comments concerning this web page. |
| |
| This
page was designed by Viv Zimmerman. |
| Updated
05/04/04. |
