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Computing
and Telecommunication Center Newsletter
Fall 2005 |
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CTC
News and Other Bytes . . . |
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|
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| From
Dave's Desk |
| by
Dr. David Schmidt, Director |
| |
Welcome (or
welcome back) to FHSU |
| Our
summer here at the CTC seemed short and very busy. All areas
of the CTC were actively working on many projects in addition
to the day-to-day activities that keep the campus computer
systems and equipment running. This coming year could be a
strategic year for Information Technology here at FHSU, also.
I'll briefly talk about a few of the current highlights that
many of you might find interesting. Feel free to contact me
if you would like more information about the portal, mobile
computing, or the wireless buildout.
Also,
we have an FHSU Portal Project web page that contains interesting
information about portal features, benefits, design, the portal
development team, a portal glossary of terms to familiarize
you with portal terminology, and who to contact with suggestions
or comments for the FHSU portal project team. This informative
web page can be found at http://www.fhsu.edu/portal-project/index.shtml
. back
to top |
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Tiger Tracks
Portal
|
The
Initial Rollout in January |
Kent
Steward, Director of University Relations, coordinated
a contest for students to name the FHSU portal. As many
of you know the new name is Tiger Tracks.
Having students pick the name was appropriate because this
initial rollout features services offered to students. This
does not mean that the needs of faculty and staff are ignored,
but the initial rollout does target services to students.
The portal will continue to evolve; new services for faculty
and staff will follow and additional options will be added
for students.
As
you will see, entering the Portal will give students a variety
of options. Many students will use it to access on-line
services (Student Web Services) for Course Schedules, Billing
Information, and Transcript information. We now have a web
payment option for taking care of bills, and this service
will continue on the portal. Many will use it to send e-mail
using a new version of Scatcat e-mail. Others will use Blackboard
for course work.
Perhaps
the main advantage of a Portal for students will be a kind
of one-stop shopping site for University functions. After
logging into the portal, students will be able to access
Scatcat e-mail and Blackboard without additional
usernames and passwords because of the single sign on function
for these applications. Also, they will be able to receive
important communications from a variety of sources in the
announcements sections.
In
the student portal, the announcements section is "hard-coded"
into the portal. Students will not be able to remove it
because the University will use this for campuswide announcements.
There will also be a "hard-coded" personal announcements
portlet where students will receive targeted messages. As
is true of most portals, students will be able to customize
the look and feel of the portal. Some will like to include
a lot of functions (channels), and some will like to keep
it simple (few channels). Some will prefer the out-of-the-box
look and feel; others will want to customize the color scheme
(skin).
We
plan on adding new functions to the portal over time. A
Portal Committee reviews new channels. This committee will
consider a Chat option, a Portfolio option (so that students
(and faculty) can post work to share with prospective employers
and others), and other applications. We believe that one
of the most important functions of the Portal will be its
uses in communicating with students (and others through
the upcoming Portfolio function). back
to top
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Next Steps |
Behind
the scenes Joey Linn, Registrar/Asst Vice
President for Student Affairs, Judy Getty,
Director of Student Fiscal Services, Craig Karlin,
Director of Financial Assistance, and others
are working through the sequence of steps involved in on-line
registration and enrollment. We want to make sure that programming
for web-based registration and enrollment does not just
mimic what we have done in the past. We want to make sure
that reengineered improvements are embedded in the new web-based
on-line registration and enrollment. As soon as those processes
are determined, the programmers here in the CTC will work
to web-enable those new processes for the portal. Part of
the sequence of events will include a step for faculty advisers,
so this important step will be embedded in the process.
back
to top
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Portfolio Options |
Those
who visited Wake Forest and the University of Missouri at
Columbia last year were exposed to the use of university
portfolios on the web. Some faculty at Wake Forest require
students to post their work on the web at a special portfolio
site. At this site students upload their work to folders.
Some of these folders are dedicated to specific classes.
Other folders contain work they wish to make available to
others, including prospective employers. At some universities,
students are permitted to maintain that portfolio up to
three years past graduation so they can use it in communicating
with others. Over a students' academic career, students
often deposit quite a bit of material into their portfolios.
In some cases earlier work becomes reworked and improved
as the student's knowledge of the material deepens and students
improve their ability to handle digital information.
The
University of Missouri School of Journalism requires students
to post a variety of multimedia kinds of presentations on
their portfolios - presentations that are peer-reviewed
by other students and evaluated by faculty. They post video
clips of interviews, video presentations on a variety of
topics, various article layouts, and even original music.
Faculty
often use portfolios to post their scholarly work and work
related to tenure review. Some universities encourage faculty
members to use portfolios to update their work for tenure
review. Since portfolios can be password protected, access
can be restricted to those who need to review the work posted
there. Some faculty like the fact that it is easy to modify
the materials posted and to add new materials. Changes can
be made at the "last minute" without having to
print paper copies of the work.
ITPAC
has a subcommittee that will review the available portfolio
software. There is some open-source (free) software available
that has been developed by universities for universities
in addition to commercial offerings. back
to top
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Mobile Computing
|
Carts with Tablets |
We
have been authorized to purchase three carts with 25 tablets
in each cart. We are reviewing the costs and features associated
with a variety of tablets, and we will be talking with a
Mobile Computing Taskforce about these options. Currently,
faculty have Toshiba tablets which have large screens and
built-in CDROMs. There are some other less expensive options
involving smaller screens and detached CDROMs. There are
some tradeoffs to consider because larger screens and built-in
CDROMS are convenient but they add weight and cost. Purchasing
less expensive tablets would allow us to purchase additional
software. Perhaps some instructors will prefer the Toshibas
and others might prefer the other models. back
to top
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Virtual Private
Network (VPN) |
Derek
Johnson, Student Assistant Server Administrator,
will soon receive a VPN unit that he can test. He has reviewed
a number of options and talked with a number of vendors. VPNs
are especially useful for tablets and laptops on the road
(or at home). VPNs allow users to use desktop software transparently
to access campus resources (on the campus LAN). With VPN access,
it is almost like being on campus. VPNs are safe because the
communications are encrypted across the Internet. Note that
high-speed connections are required. back
to top |
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Wireless Buildout
Progress
As of
this writing, the following buildings have the new wireless
access points installed: Tomanek Hall, Albertson Hall, Cunningham
Hall, Stroup Hall, Davis Hall, Heather Hall, and Malloy Hall.
By the time you receive this document Rarick Hall will probably
be complete also. After that, the wireless staff will work
on Forsyth Library and McCartney Hall.
These projects are not the only projects here at the CTC,
but they are some of the projects that will directly affect
many of you. back
to top
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Statistical
Consulting |
Faculty
and staff should contact Mike Muench, for
statistical consulting programming support at mmuench@fhsu.edu.
The CTC does not enter data, but the statistical consultant
can give advice to departmental workers who do enter the data.
The
University has purchased a limited number of licenses for
PC version of SPSS. If you wish to use one of the PC versions,
please submit a CTC Request for Services on LNapps.
Click on the Microcomputer Services section
button and then an electronic form will appear on the screen.
Fill in the blanks; be as specific as possible.
Click on Submit to submit the request to
the CTC for approval at least three
working days or more before the desired
completion date. back
to top |
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Farewell
. . . |
We
would like to say goodbye and thanks to Robin Grathwohl,
Tiger Info Supervisor, who will be leaving to accept a new
job in her hometown. We wish Robin the best in her new position.
She has done a great job here at the CTC and we will miss
her. back
to top |
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Reminder to
all LN Users . . . |
"Junk" E-mail, Bulletin Board, &
Group Mailing Issues
We
all should be careful about our use of Lotus Notes. We should
be especially careful in our use of the "allusers"
function of Notes. One person's steak is another person's
spam. Here at the CTC we are caught in a dual-role. On the
one hand, we try to protect the openness of the University.
There is a long tradition of freedom and openness at universities.
On the other we have to be conscious that we are also a
State Agency and regulated by some fairly strict appropriate
use standards. Most of us are probably aware that we are
not supposed to use State-owned property (including computer
systems and networks) for personal use, personal agendas,
etc.
Cases
arise when inappropriate notes are sent to the "allusers"
list. When we see notes that are not appropriate, someone
from the CTC will send a note to the sender. We try to be
reasonable in reducing spam. We do encourage the use of
Lotus Notes for university functions because it does help
further the goal of reducing the use of paper.
We
do make a slight exception in the case of personal use.
We do host a Buy/Sell/Trade database to handle the occasional
transaction. It is not intended
for business use or for-profit kinds of uses, but it can
be used in a variety of useful ways. The Buy/Sell/Trade
attempts to keep spam off e-mail by providing a
space for "advertising." Users should consider
using it to advertise items for sale or give away; however,
it is for FHSU use only -- not commercial or
personal business ads. Please do not
post entries to the LN Bulletin Board that advertise items
for businesses or any other kind of commercial enterprise.
Inappropriate items will be removed.
In addition, LN users are asked to please not
use their LN work accounts for non-work related e-mail,
which includes but is not limited to advertising, spamming,
virus and hoax prank notes, get-rich-quick schemes, chain
letters, etc.
If
you need help using the Buy/Sell/Trade database or have
questions about an item that you'd like to post, contact
us at 5819 or 4031.
We
also have a Discussion database that saw a lot of use during
the 9/11 aftermath. We encourage users to use it instead
of sending campus-wide discussion-oriented notes.
We
have created the "faculty", "staff",
and "allusers" groups in the LN FHSU Address Book
on NotesHub for FHSU business use and your convenience.
All LN users should be considerate when using any of these
large groups for mass mailings. If this privilege is abused,
the offending IDs may be revoked. back
to top
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Systems Programming
by Michael Lacy, Manager
Enterprise Server Used for Administrative and Academic Computing
Tasks
The
FHSU Enterprise Server is an IBM 9672-R26 with 4GB of Main
Memory and a speed of 216 millions of instructions per second.
I/O is handled by an IBM Shark 2105-F20 with 840 GB of storage.
Four 3490-C22 tape drives allow us to retrieve data stored
on tape or can be used to create backup tapes for archiving.
One
3174 controller allows console access to the Enterprise Server
and three OSA adapters allow access to all devices across
campus.
Two
IBM 6262 printers at 1400 lines per minute print many reports,
labels and special forms. Other printers located across campus
are attached to the system via RSCS and TCP/IP to print other
jobs as submitted.
The
operating system is Z/VM 4.4 running Z/VSE3.1 as a guest operating
system. We run CICS as the transaction server with DL/1 and
DB2 database software.
We
also have Linux installed and running in an LPAR. This is
currently used for the single sign on directory server and
the Linux UDB DB2 database. back
to top |
| |
Information
Center
by Jane Rajewski, Manager |
| The
Information Center consists of Computer Operations and User
Services. In addition to the scheduled services provided to
the University departments, the following user services are
available through the Information Center. Following each item
is the procedure to follow to ensure the best service. back
to top
Standard
Report Programs, Mailing Labels, Ad Hoc Reports, or Data to
be Downloaded
Please
submit a CTC Request for Services and click
on the Information Center button. If you
have any questions or concerns about what data is available
or the type of reports the CTC can produce, please contact
Alvin Hearne at 5687 or
Jane Rajewski at 5819. back
to top
Test
Scoring Using the OMR Full-Page Scanner
150
question answer sheets are available for pick-up at the Dispatch
Window (TH111). Please make sure the students
use No. 2 pencils and erase cleanly. No. 2 pencils
are available at the Dispatch Window. Return the score sheets
and complete the test scanning request form at the Dispatch
Window. Your test will be scored and the desired reports printed
within 24 hours, M-F. You will be notified when the job is
completed. Please refer any questions or concerns to Jane
Rajewski at 5819 or Alvin
Hearne at 5687. back
to top
Training
for Faculty and Staff
Send
an LN note to Viv Zimmerman
or Jane Rajewski
indicating the administrative systems for which you would
like training offered. Training will be offered if enough
users indicate an interest for a particular item. The training
schedule is posted at http://www.fhsu.edu/ctc/training/calendar.shtml;
click on the session name link for a brief description of
each workshop. Users will be notified of new training schedules
through LN e-mail that includes a link to the training schedule.
We try to offer several sessions of each system at different
times each semester to allow you to choose the one that best
fits your schedule.
As
new administrative systems are developed, we will be offering
courses in that area for the appropriate personnel. Please
notify Viv at 4031 or Jane
at 5819 about new employees who need to be
trained or other training needs. Also, please let us know
when someone resigns or leaves your area so that his or her
security to the system can be removed. back
to top
Requesting
IDs
To
request CICS IDs and passwords, please submit a CTC
Request for Services and click on the Information
Center button and include your name, SSN, department,
phone number and office number. If you are having any problems
with security violations, please call Jane Rajewski
at 5819.
If
you need a CMS ID to use the mainframe software, please submit
a CTC Request for Services and click on the
System Services button; however, most users
will not need a CMS ID. back
to top
Passwords
and Security
Having a protected password is essential to the security of
the information you have on your account and the protection
and privacy of the information you may have access to on CICS.
CICS
passwords cannot be changed by the user at this time. If at
anytime you feel that your CICS password may have been jeopardized,
please call Jane at 5819 to get your password
changed. Also, please call Jane to change the CICS password
for any generic CICS accounts that you may have for your student
employees anytime a student terminates employment with your
office.
We
also encourage you to periodically change your Lotus Notes
Client and Internet passwords. The Client
password is the password that you use to logon in your office
and the Internet password is the password that is
used when accessing Lotus Notes from the Web interface or
via the POP3 server. User accounts will not have Web or POP3
access to their accounts until they change this password.
The information to change both the Client and Internet
passwords follows. You can make both passwords the same if
you like.
You
can easily change your Client password by signing
onto LN and clicking on File - Security - User Security
- click the Change Password button, enter
your current LN password, and following the prompts.
Click OK when finished.
To
change your Internet LN password, go into
the LN FHSU Address Book, edit your entry,
and change the Internet password field. Click
Save and Close when finished. back
to top
CICS
Security for New Faculty
CICS
security for the basic inquiry functions in the course, student,
and transcript systems is automatically set up for the advisor
level for all new full-time faculty after we receive the list
of new faculty from the Provost's office.
Security
for all other CICS administrative
systems will still require the user to request the appropriate
security; contact Jane
Rajewski at 5819 to start the
approval process. This additional security will require the
chair person's approval. The user will be notified when the
security is set up. If you have questions/concerns about your
CICS security, contact Jane. back
to top
IFAS
Security
We
cannot add or make changes to IFAS security without an approved
Account Changes form or Request for Account form. Please submit
the appropriate form via Lotus Notes Workflow to request access.
Budgetary approval is required for each account. If you have
questions, please contact Amy Gregg at 4250.
back to top
IFAS
System Passwords
We cannot look up IFAS passwords as they are encrypted. If
you have forgotten your IFAS password, contact Viv
Zimmerman at 4031 or by e-mail and
your password will be reset. back
to top
Helpful
Information
For
your convenience, we've included some links to commonly used
information: the CTC
Staff Directory, Media
Equipment Checkout information, and the FHSU
Acceptable Use of Computing Resources Policy.
Other
Helpful Links
CTC Newsletters
on the Web
For
your convenience, we have past CTC newsletters
posted on the web. There are a number of previous newsletters
out there if you are interested in viewing them. back
to top
SWS
and CICS Administrative Database Availability Policy
The administrative databases, which run in CICS and are used
by Student Web Services (SWS), are available daily except
from 10pm-1am Monday thru Thursday and from 5pm-8pm on Fridays.
back
to top
Dispatch
Window Hours
Fall
semester hours for the CTC Dispatch Window TH111 are:
| Mon-Fri |
8am
- 5pm |
| Weekends |
CLOSED |
CTC
Lab Hours
These
are the end of semester and holiday hours that the CTC Tomanek
Hall Computer Labs will have from Thanksgiving through the
Martin Luther King holiday. These hours can also be found
on our web page at http://www.fhsu.edu/ctc/labs/hours1.shtml
. back
to top
Fall/Spring
CTC Regular Lab Hours
| Mon-Thurs |
8am
- 10pm |
| Fridays |
8am
- 5pm |
| Saturdays |
1pm
- 5pm |
| Sundays |
3pm
- 10pm |
Thanksgiving Week
CTC Lab Hours
As you have probably already heard, FHSU
will join the rest of the Regents institutions on fall break.
We have revised our CTC computer lab hours for that week as
follows:
| Mon
-Tues |
8am
- 5pm |
| Wed
- Sat |
CLOSED |
| Sunday |
6pm
-10pm |
Regular hours resume Monday, November 28. back
to top
CTC Labs
Holiday Hours
| Nov
28 - Dec 14 |
Regular
hours |
| Dec
15 - 16 |
8am
- 5pm |
| Dec
17 - Jan 8 |
CLOSED |
Jan
9 - 16th Lab Hours
| Mon
- Fri |
8am
- 5pm |
| Weekends
through 1/15 |
CLOSED |
| Martin
Luther King Holiday |
CLOSED |
Regular
hours resume Tuesday, January 17, 2006.
As
always, if you have questions, feedback, comments or suggestions
regarding our labs, please let us know; send a note to Viv
Zimmerman. For more information about our services or
hours, visit our web site at http://www.fhsu.edu/ctc/labs
or stop by TH127 (next to the elevator) and check with the
lab monitor on duty. back
to top
User
Services News
by Viv Zimmerman, User Services
Tomanek
Hall Lab News
A
lab monitor is present during open lab hours; however, labs
may be unavailable to users at times so that we can perform
routine maintenance. Hours
for the Tomanek Hall computer labs (TH121, 123, and 127) can
be found on our lab web page.
NO
food, drinks or tobacco of any kind are allowed in any of
the labs. Also, users may not bring and use their own zip
drives or any other peripherals in any of the CTC labs.
Many
of the lab users want to bring food and beverages into the
labs but the possibility of spilling a beverage onto the equipment
or a power source exists and could severely damage equipment
or shutdown the lab indefinitely for repairs.
Anyone
caught bringing food or beverages into the lab will be asked
to remove it immediately. Repeat offenders will not be able
to reserve the labs in the future. Please abide by this policy.
An
FHSU Student ID Card is required
to use these labs. In addition, students
are required to sign in at the front lab monitor desk in TH127.
For security purposes and your protection, all
three of the CTC computer labs are equipped with video surveillance
cameras.
Open
hours for the CTC computer labs are subject to change for
holidays and may be altered the last few weeks of the semester
to accommodate students completing semesterly projects. Any
change in hours is posted outside the CTC labs and may also
be viewed from our web site. For more information about our
CTC computer labs,
visit our web site. You may also contact the lab monitor on
duty at the front desk in TH127 or send comments to Viv
Zimmerman. back
to top
Reserving
CTC Labs
The
CTC TH123 Mac Computer Lab and CTC TH121 Pentium Computer
Lab are available for reservation by current faculty and staff.
If any FHSU club or organization wishes to reserve the lab,
the club or organization sponsor must submit the request or
you may have your secretary submit the request. Faculty or
staff must submit
a CTC Request for Services; click on the
Information Center button to reserve a lab.
For the most current information to aide you in reserving
either TH121 or TH123, visit our labs
web page. If you need assistance reserving a lab, contact
Viv at 4031.
List
the following information for each reservation: department,
course number, section and course name, dates and times needed,
instructor name, and how many students are in the class. We
are unable to schedule the labs without this request and you
may not bring a group over to use any CTC lab without a reservation.
back
to top
Lotus
Notes Training
All
new faculty and staff can have a Lotus Notes ID which will
enable them to send and receive e-mail and work with calendars.
The LN training is not mandatory; however, we strongly recommend
that you attend to learn the basics of using Lotus Notes.
We
will offer Beginning Lotus Notes workshops throughout the
fall semester. The schedule is posted on the CTC web page,
http://www.fhsu.edu/ctc/training/calendar.shtml.
Instructions for signing up for the training sessions are
included with the schedule. Each time new sessions are offered,
the training schedules is updated on the web. A brief description
of each training workshop can be found at http://www.fhsu.edu/ctc/training/.
When
signing up for any of the training workshops offered
by the CTC, please sign up by
session number to ensure that
you get into the right one. back
to top
View
Class Rosters On-Line
If
your CICS security is already set up for the Course System,
you may view your rosters by doing the following:
- Sign
onto CICS with your CICS ID and password.
-
Enter 04 at the Enter Function
prompt.
-
Enter 81, DEPT, COURSE NUMBER, SECTION, YEAR, SEMESTER.
HINT:
Semester codes: U = Summer, F = Fall, S = Spring
- Press
TAB to move from field to field.
-
The default will display ALL students (regardless of status).
Follow instructions on screen to make another choice.
-
View your roster and follow the prompts at the bottom of
screen.
If
you have a printer attached to your work station, you may
choose File and select Print
or click on the printer icon to
have a rough copy of your roster(s). If you need assistance
using this system or if you would like to have security for
it, call Viv at 4031
or Jane at 5819.
back
to top
On-Line Grade Entry
If
you are new faculty or have never entered grades before or
if you haven't signed onto CICS recently, sign onto CICS and
see if you can access the Course System (for example, try
function 81 Roster Inquiry or 71
Roster Grade Update). Please note that you must be
the instructor of record to work with your rosters or enter
grades. Check function 63
to see if you are listed as the instructor of record.
This
security must be set up before you will be able to enter grades.
If you do not have a CICS ID or if you have questions, please
contact Jane at 5819.
back
to top
On-Line
Registration
Luci Williams and LuAnn Pfeifer
conducted training workshops for on-line Registration (OLR)
in mid October. This was just prior to the actual Spring 2006
registration. There were 18 advisors trained.
On-line registration training is for faculty
ONLY.
The training is mandatory
for any advisor who wishes to register advisees. We will not
be able to offer this training again until March, 2006.
If you are interested in registering your
advisees, contact Luci
Williams of the Registrar's Office at 5831
to start the security form process for the next workshops
that will be offered during the spring semester. The next
workshop schedule will be sent out at that time. back
to top
Staff
Changes
Please
notify Viv
at 4031 any time faculty, staff or student
employees terminate their employment with your office so that
we can remove their IDs and update our group mailing lists
and security tables.
It
is imperative that all security is removed for those who no
longer work in your office. It is also important that you
not share passwords with others. If you have student employees
who need access to Lotus Notes, CICS, or other systems to
perform duties in your office, please contact us to set up
an account. Many offices have set up generic Lotus Notes or
CICS accounts for student employees in their offices and merely
change the password each time a student employee terminates.
Also,
send us a listing of any new employees that includes SSN,
office phone and room number information. We need this info
for security purposes and also to keep the directory and LN
groups updated. In addition, some of the information contained
in the LN FHSU Address Book on NotesHub
automatically displays on any electronic requests or workflow
forms submitted.
If
you need assistance, contact Viv at 4031
or Jane at 5819. back
to top |
| |
|
LN Hints &
Tips . . .
Important LN Calendar Option
To
avoid meeting invitations being accidentally deleted from
your Lotus Notes calendar when erasing the original meeting
invitation from your Inbox, we recommend that users please
check their calendar preferences and make sure that they have
the following option selected Remove Meeting invitations
from your Inbox after you have responded to them. There
should be an checkmark in the box next to
this option.
As
a word of caution, if you do not have the above option selected,
whenever you accept a meeting invitation from your Inbox,
the entry will be posted on your LN calendar but the invitation
will also remain in your Inbox. Then, if you delete
the invitation from your Inbox, LN will also remove
the calendar entry from your calendar.
Please
set up this option so that LN will automatically remove meeting
invitations from your Inbox after you respond to
them; then LN will remove the invitation from your Inbox
but will not remove the corresponding
meeting entry from your Calendar view or Meetings folder.
To set up this option, open your LN Inbox, select Tools
and select Preferences. Click on the Calendar
tab and the Display tab. Click on the box
to the right of Remove Meeting invitations from
your Inbox after you have responded to them
and then click the OK button.
If
you need assistance with setting up this option, contact the
CTC HelpDesk at 5276. back
to top
Adding
Links to LN Notes
In
Lotus Notes, it is simple to include a link in a note. In
the body of the note, enter the complete
URL such as the following: http://www.fhsu.edu/ctc/labs/
. It is also recommended that you leave a space between the
last character of your link and the period if your link is
at the end of a sentence as shown in the above example. It
will not look like a link in the note that you are composing
but it will look and function as a link in the recipient's
note.
Another
method for putting a link into a note is to cut the link from
the URL address box from Internet Explorer and paste it into
your note. Either method works well. back
to top
How
to Load CTC Application Icons on Your LN Desktop
You
can load these application icons onto your LN desktop by following
the steps listed. Some applications/databases are: Buy, Sell,
and Trade, Change of Grade, CTELT Request for Services, CTC
Request for Services, Department Lookup, FHSU Vacant Positions,
ILL (Inter-Library Loan), Physical Plant Work Request, Vendor
Lookup, Telephone Service Requests, Warehouse, and Workflow.
If you are using version LN 6.0 or above:
-
Sign
onto LN, click File, choose Database,
choose Open, change the Server
to LNapps/FHSU, and then scroll down
in the Database window and double-click apps
(the apps folder is towards the bottom of the list).
-
Click
on the database name and click on the
Bookmark button. In the Add Bookmark
dialog box, click the Bookmark folder that you'd
like to place the database bookmark in (usually Favorite
Bookmarks) and click OK. If
necessary, continue adding more databases to your Favorite
Bookmarks folder.
-
When finished adding all the desired database names, close
the Open Database dialog box by clicking the
X in the upper-right corner of the dialog
box.
To
add additional databases, repeat step one from the above procedure
and in step two, select another database
from the Database window. Repeat this procedure until you
have added all the databases that you need.
From your desktop, you may now click on any of these database
icons or folders to submit requests for the desired services
or view/post entries on the Bulletin Board. Please review
the LN Bulletin Board Policy in this newsletter before using
the Bulletin Board. To use any application, click on the appropriate
buttons and fill in the necessary fields. Then click the appropriate
button(s) to submit a request or post an item.
As
additional applications are developed in Lotus Notes, we will
notify you. New applications may be added using the same procedure
listed above.
If
you need assistance with adding these databases or using them,
contact the CTC HelpDesk at 5276.
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How
to Submit a CTC Request for Services Through LN
A
CTC Request for Services must
be submitted for any kind of services from the Computing and
Telecommunication Center. To submit a request to the CTC,
do the following:
-
Select
the Favorite Bookmarks folder and choose
CTC Request for Services.
-
Click on the appropriate CTC section
button (Information Center, Network Services, Microcomputer
Services, Applications Development, Systems Services,
or Intermedia Classroom Support) and then
an electronic form will appear on the screen. Requests
for Telephone Service may be submitted by following the
instructions in the Requesting Telephone Services
article.
-
Fill in the blanks on the electronic
form; be as specific as possible.
-
When finished entering all of the information on the electronic
form, click on the Submit button to send
the request to the CTC for approval. Please submit your
request at least three working
days or more before the desired completion
date (completion date may vary depending on workload).
Indicate the program number, any desired options or special
instructions, the number of copies needed, and paper type.
You will be notified through LN mail when the job is completed.
Call
Viv at 4031 or Jane
at 5819 if you need assistance submitting
your request. back
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LN
FHSU Address Book Icon
If
you do not have the FHSU Address Book displayed on the left
side of your LN window in your Bookmark Bar, do the following
to load it:
-
Click File, Database, Open and change the
Server from Local to NotesHub/FHSU.
-
Under Database, scroll down to FHSU Address
Book and double-click to open it.
-
Click the FHSU Address tab at the top with
your left mouse button and while holding down the mouse
button, drag the tab to the left side of the window in the
row of bookmarks and place it in the gray area above your
personal Address Book icon. This will place the FHSU Address
Book icon in the row of icons and in the future, you may
click on this icon to access it. back
to top
LN
FHSU Address Book Info
All
Lotus Notes users are responsible for entering their own Work,
Home, and Company information into the LN FHSU
Address Book. There are still some users who have not entered
this information. The LN FHSU Address Book contains phone
and office location information about each user on campus.
It is used as an on-line campus directory for looking up phone
numbers, office locations, and other information. The information
contained in the FHSU Address Book is also used extensively
by the LN on-line request and workflow systems. That's why
it is important to have your information correct at all times.
Find
your entry and double-click on it to review. If necessary,
click the Edit button and enter your information
or make revisions. When finished, click the Save and
Close button. Refer to the on-line Beginning
LN 5.0 Client Handbook for assistance (see next article
FHSU CTC Handbooks Database). If you need further
assistance, contact the CTC HelpDesk at 5276.
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FHSU
CTC Handbooks Database
If
you do not have the on-line FHSU CTC Handbooks database
displayed on the left side of your LN window in your Favorite
Bookmarks folder, follow the steps in the article How
to Load CTC Application Icons on Your LN Desktop to add
this icon to your desktop or bookmark it to your Favorites
Bookmark folder. This database contains much helpful information
about setting up your mail, calendar, and delegation preferences,
changing your LN Client and Internet passwords, working with
your LN mail, calendar, address books, and a variety of other
important information. back
to top
Have
You Changed Offices?
If at any time, you change offices, move to another department
or a different building, please make sure to update your information
in the LN FHSU Address Book. Please update your office
location and phone number information as soon as possible
by following the instructions in the article, LN FHSU
Address Book Info. If you need assistance changing this
information, contact the CTC HelpDesk at
5276. back
to top
Attention
New Faculty & Staff. . .
Here's how to request new IDs
It
would be helpful if the departmental secretaries would send
a Lotus Notes Request for Computing Services as soon as possible
to request user IDs for Lotus Notes, CICS, or any other systems
that are needed for any new faculty, staff, or student employees
hired.
Please
include the following information: name of employee, SSN,
department name and number, title, indicate whether the new
employee is faculty, staff, or student employee, office location,
phone number, and start date.
On
this request, also include the location of the computer that
needs to have LN installed and any special instructions --
such as -- is this computer shared by several users? Computers
shared by more than one user affect the way LN is set up and
installed.
This
would help us tremendously in processing your requests more
efficiently. Since our work load significantly increases with
the beginning of the fall semester, please
do not wait until the last minute to send your request.
back
to top
Using
LN Groups Hint
Have
you ever sent a note to a large group only to have all
of the names appear at the top of your note? More than likely,
most of you have probably received an occasional note displaying
all of the names at the top.
We
have created the faculty, staff, and allusers
groups in the Lotus Notes FHSU Address Book on NotesHub for
your convenience. In order to use any of these groups, all
that is necessary is to just key in the appropriate list name
in the To: field of your memo. For example, if you
wish to send a note to all of the faculty, just type the group
name faculty in the To: field. Make sure
there is a comma after each name or group listed because LN
requires commas.
LN
will automatically suppress the huge lists of recipients at
the start of the memo when these FHSU Address Book groups
are used.
IMPORTANT
HINT: Please
do not copy the faculty, staff, or allusers groups from the
FHSU's Address Book on NotesHub to your own LN personal Address
Book. If you do copy these groups to
your own LN personal Address Book, the feature that suppresses
the long list of recipients will be disabled and the names
of all the recipients will display at the top of your note.
In addition, any groups that you copy to your own LN personal
Address Book will not contain the current updates.
Also,
remember to use the appropriate group(s) when sending notes.
back
to top
Filtering
New Mail
Before
we had Lotus Notes, many users used other e-mail systems that
allowed them to dump mail messages into different folders.
The R6 version of LN has an easy-to-use rules-based feature
that allows you to look for information contained in various
fields of a note that can be compared and then told what action
needs to be taken if the comparison is met.
For
example, if you are on a certain listserv and you would like
any notes received from that listserv to be filed into a folder,
this could be done by setting up a rule. Or, if you get a
significant amount of mail messages from any of your classes,
you could have your students always include the name of the
class in the subject line when sending you a note. Then you
could set up a rule so that all mail with this class name
in the subject field be filed into a specific folder.
If
you would like to filter some of your mail into folders using
the Rules feature, follow the steps in the article Working
with Rules in the FHSU CTC Handbooks database or click
on the Help Menu, choose Help Topics,
choose Index in the left window, enter Filter,
click on the drop-down arrows by Filtering mail
and using rules, and double-click on Filtering
new mail using rules. If you want to print these
instructions for further reference, right-click in
the right window where the topic is displayed and
choose Print. Hit Esc to
exit the Help Menu. .
To
load the FHSU CTC Handbooks database into your Databases
Bookmarks folder, follow the steps in the article, How
to Load CTC Application Icons on Your LN Desktop. If
you need assistance, contact Viv
at 4031. back
to top
Changing
LN Browsers
Many
users find the default Lotus Notes browser cumbersome and
if you wish to change it to another browser, such as Internet
Explorer, do the following:
- Go
into File.
-
Choose Mobile.
-
Choose Edit Current Location.
-
Click the drop-down menu for Internet Browser.
-
Select Microsoft Internet Explorer.
-
Click OK.
-
Click the Save and Close button.
Then,
the next time you are reading your LN mail and click on an
URL listed in a note, you will be able to access the site
from Internet Explorer rather than the LN browser. back
to top
|
| |
Telecomm Services
by Tom Webb, Manager |
| The
mission of Telecommunications is to facilitate the smooth
reliable communications of voice, data and video at a minimum
cost and a maximum utility and ease of use to the university.
Using
the Campus Phone System
Instructions
on how to use the campus phone system can be found in the
front of the FHSU Campus Directory that is published each
fall by University Relations. This is where you can learn
how to start and stop call forwarding, transfer a call, and
other fancy tricks.
KANS-A-N
Long Distance
Official
University long distance calls are routed over the KANS-A-N
long distance trunk lines.
Any
long distance calls you place from your campus phone are routed
by the PBX switch. Long distance calls from off campus can
be made with the use of a KANS-A-N credit card issued by Darlene
Schippers (5900) of the Business
Office. To request a KANS-A-N calling card, please
submit a Request for Telephone Services on LNapps through
the Lotus Notes System.
Requesting
Telephone Services
Requests
may be submitted electronically through Lotus Notes on the
Telecomm Request for Services on LNapps form. Select
the appropriate option and then an electronic form will appear
on the screen. Fill in the blanks; be as
specific as possible. Click on the Submit
button to submit the request to the CTC for approval. The
CTC staff will schedule it.
If
you are moving to a new office, please submit your request
for service at least two
weeks in advance. If you have a problem
with your phone service, you can e-mail us directly Tom
Webb, Bob Rajewski,
or Darren Silkman or
call (Tom at 4488, Darren
at 5999 or Bob at 5997).
AUDIX
Voicemail Service
Our
voicemail is processed with the Avaya Communication AUDIX
system. Call 4110 to report any problems
with this service. To obtain a new account, enter a request
on Lotus Notes (see above).
Conference
Calls
We
contract our conference calls with Leaderphone. The cost of
conference calls will basically be 7 cents per minute per
line (conferee).
In
order to use this service, you will need a card issued to
an individual in your department. If you might have more than
one conference call going at a time, you will need a card
for each and they must be for different individuals.
If
you would like to order a card or cards, please enter a "Request
for Telephone Service" on Lotus Notes. We will need the
name of the individual(s) that will be responsible for the
card(s), and their phone number and e-mail address. We will
get the department name and budget number from the request
form. The budget number on the request will be charged any
conference calls made with the card.
If
you need help with this service, please call 4110.
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| |
CTC HelpDesk
News
by Nancy Cunningham, HelpDesk Supervisor
|
HelpDesk
Services Available |
The
CTC HelpDesk is the focal point for technical assistance,
referral information, and access to FHSU computing and telecommunication
services. We can help you with a variety of tasks, such as
accessing e-mail and gaining Internet dial-up and wireless
access. The Tiger Info call center and faculty Media Equipment
Checkout offices are also located inside the CTC HelpDesk.
Instructions
for accessing Lotus Notes from off campus, a Lotus
Notes FAQ page, and other e-mail information can be found
in the Faculty/Staff E-Mail Information section of
the CTC HelpDesk Web site at www.fhsu.edu/ctc/helpdesk/.
A
variety of products and services are available. From a Windows
or Macintosh workstation, you can use a scanner and
print color documents. You can also send or receive faxes
and purchase computer supplies. Some items available include
3½" disks, Zip disks, CD-Rs, CD cases, and portable
USB drives and extension cables. Select Microsoft products
are available at discount prices through our online Software
Center.
For
a complete listing of HelpDesk products and services, view
the Products and Services section of the CTC HelpDesk
Web site.
We
are located in Tomanek Hall, Room 113. For all services other
than Media Equipment Checkout and Tiger Info, please contact
the HelpDesk at (785) 628-5276 or by sending e-mail to helpdesk@fhsu.edu.
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|
| |
Send Your Information
to Tiger Info!
The
Tiger Info call center provides support for prospective
students, Virtual College students, on-campus students, faculty,
and staff. Callers can receive directory assistance and general
information covering various topics, such as applying for
admission, accessing and using the Blackboard course
delivery system, accessing course schedules and personal information
with Student Web Services, enrolling in classes,
and other FHSU-related issues.
Tiger
Info can be contacted by calling 1-800-628-FHSU, (785)
628-FHSU (3478), or "0" from any campus telephone.
In
order to provide current and accurate information to our callers,
we need to hear from you! Information about your
department or campus events can be submitted to Tiger
Info by calling 4110. E-mail may be
sent to tigerinfo@fhsu.edu.
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|
| |
Faculty Media
Equipment Checkout Service
An
inventory of audio and video equipment is maintained by the
CTC to supplement the mediated classrooms. The Media
Equipment Checkout office is located in Tomanek
Hall 113. We have added more of the most often requested
equipment such as laptop computers and LCD projectors during
the summer. A list and description of the equipment available
may be viewed at the following Web page: www.fhsu.edu/ctc/media_checkout/.
You
may reserve equipment for your classes or professional presentations
by calling 5521 or by sending a CTC Request
for Services via Lotus Notes. Equipment is scheduled
on a first-come/first-served basis. We do our best to supply
all requests, but during busiest times, we may not be able
to accommodate all users. Thus, please remember that equipment
should not be considered to be reserved until you have received
a confirmation.
We
have student help available to deliver, pick up, and help
set up equipment on campus during regular business hours.
If scheduled in advance, equipment
can also be picked up during CTC HelpDesk evening hours; however,
all arrangements must
be made between 8am and 4:30pm M - F.
If
you have any problems, questions, or suggestions on how we
may better serve you, please call the office at 5521
or Jack Jackson at 5841.
We would also welcome feedback from faculty regarding future
purchases that will aid in your instructional endeavors.
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|
| |
FHSU Internet
Dial-Up Service
|
Fort
Hays State University provides Internet dial-up service
to faculty, staff, and students. If you are interested in
applying for an account, just stop by the CTC HelpDesk (Tomanek
Hall, Room 113). A photo ID is required. There is no service
fee for faculty or staff accounts.
For
more information about Internet dial-up accounts or other
services provided by the CTC HelpDesk, view our Web site at
www.fhsu.edu/ctc/helpdesk/,
call us at (785) 628-5276, send e-mail to helpdesk@fhsu.edu,
or visit our office in Tomanek Hall, Room 113. back
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| |
|
TigerNet
Wireless Internet Access |
TigerNet
wireless Internet service is now available in many buildings
on campus. To view current wireless locations, setup instructions,
| | |
