Computing and Telecommunications Center

Computer Use and Support Policies

FHSU Support Retirement Statement

Microsoft has officially retired public and technical support, including security updates for these operating systems and products:

Windows 98 - All Editions
Windows Me
Windows XP - Service Pack 2 or older
                        - All Editions' support ended on April 8, 2014
Windows Vista - Service Pack 1 or older
Office 2003 - Support ended on April 8, 2014
Read Microsoft's End of Support Statement

Microsoft has transitioned Windows 2000 into Extended Support, and no longer provides complimentary support options, design change requests, and non-security hot fixes.

Windows 2000
Read Microsoft's Lifecycle Information

Apple support is limited to the following Macintosh Operating Systems:

Mountain Lion (v10.8)
Lion (v10.7)
Snow Leopard (v10.6)
Leopard (v10.5)
Support for Apple Products

Due to these changes, Fort Hays State University has also ended support for these operating systems. The HelpDesk will continue to offer basic support for University systems, but is unable to assist with problems requiring installation/reinstallation of programs or configuration instructions specific to Windows 98, Windows Me, Windows 2000, or Windows XP Service Pack 2.

Existing support documents and content, however, will continue to be available through each developer's product support Web site. These Web sites will continue to host a wealth of previous How-to, Troubleshooting, and Configuration content for anyone who may need self-service.

Microsoft has retired support for these products because they are outdated and can expose customers to security risks. Microsoft recommends that customers who are still running Windows 98 or Windows Me upgrade to a newer, more secure Microsoft operating system, such as Windows XP or Vista, as soon as possible.

Consumers who upgrade to Windows XP or Vista report improved security, richer functionality, and increased productivity.

Windows XP Service Pack 2 Users

To enhance the security of your computer and to continue to receive updates and support for Windows XP, we recommend you upgrade your computer, for free, to Windows XP Service Pack 3 (SP3).

For more information, see Microsoft's End of Support page.

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