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Known Issues

Current Issues - Updated Wednesday, October 23, 2013

Blackboard does not function properly with Internet Explorer web browser. To ensure a smooth and trouble free experience with Blackboard, please use Firefox or Google Chrome for both Mac and Windows system, or Safari for Mac system.

Other web browsers that are not compatible with Blackboard are not supported by CTELT FHSU.
 

Copy/Paste in the text editor:

Copying/pasting text (from Word or the notepad, for example) into the text editor can be done only through the keyboard keys Ctrl+C (Copy), Ctrl+V (Paste), and Ctrl+X (Cut). This procedure works well in all browsers, except Firefox.

If you want to copy/paste text from elsewhere in Bb (or some other online site), the work-around is to copy and paste it to a word document or the notepad, then copy/paste it from there into the text editor.

Chrome is the least troublesome browser for working with the text editor. (Go Chrome!)


HTML Embedded content:

Content embedded through HTML (for example, Voki, MentorMob, etc.) will not display unless the associated URL begins with "https" (secure browsing protocol). This does NOT apply to YouTube videos; those URLs are https, by default.

If you (or your students) are embedding content in your class (in blogs, discussions, etc.) using HTML objects, please let the Bb support team know bbsupport@fhsu.edu and we will be happy to help.


External Links in Blackboard:

Links to other websites should be set to open in a new tab/window, or they may not open. The option to open in a new window is ON by default if you are adding a link through the content area. However, if you are pasting a URL in the text box or inserting a hyperlink, follow these steps:

  1. Highlight the link or the URL
  2. Click on the "Insert/Edit Link" icon (chain symbol)
  3. Set the link the open in "New Window/Frame"
  4. Click Submit


Horizontal Scroll bar missing in the Grade Center (Mac users only):

  1. Launch System Preferences, either from the Dock or from the Apple menu.
  2. Once the System Preferences window opens, select the General preference pane.
  3. The middle section of the General preference pane controls when scroll bars appear and a few additional scroll bar options.
  4. To return the scroll bars to their pre-Lion functionality, select "Always" from the Show Scroll Bars options. The scroll bars will now always be visible, even when you're not scrolling.