Fort Hays State University > About FHSU > Academic Divisions > CTELT > Blackboardknownissues
CTELT Workshop Calendar
Current Issues - Updated Wednesday, October 23, 2013Blackboard does not function properly with Internet Explorer web browser. To ensure a smooth and trouble free experience with Blackboard, please use Firefox or Google Chrome for both Mac and Windows system, or Safari for Mac system.
Other web browsers that are not compatible with Blackboard are not supported by CTELT FHSU.
Copy/Paste in the text editor:
Copying/pasting text (from Word or the notepad, for example) into the text editor can be done only through the keyboard keys Ctrl+C (Copy), Ctrl+V (Paste), and Ctrl+X (Cut). This procedure works well in all browsers, except Firefox.
If you want to copy/paste text from elsewhere in Bb (or some other online site), the work-around is to copy and paste it to a word document or the notepad, then copy/paste it from there into the text editor.
Chrome is the least troublesome browser for working with the text editor. (Go Chrome!)
HTML Embedded content:
Content embedded through HTML (for example, Voki, MentorMob, etc.) will not display unless the associated URL begins with "https" (secure browsing protocol). This does NOT apply to YouTube videos; those URLs are https, by default.
If you (or your students) are embedding content in your class (in blogs, discussions, etc.) using HTML objects, please let the Bb support team know firstname.lastname@example.org and we will be happy to help.
External Links in Blackboard:
Links to other websites should be set to open in a new tab/window, or they may not open. The option to open in a new window is ON by default if you are adding a link through the content area. However, if you are pasting a URL in the text box or inserting a hyperlink, follow these steps:
Horizontal Scroll bar missing in the Grade Center (Mac users only):
Safe Assign Error : Some users get this error: "Not Logged In SafeAssign"
A student receives the following error when posting an assignment, "Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator."
Check your browser to be sure it is configured to accept 3rd party cookies. Alternatively, clear out the cookies from your browser, clear temporary internet files, and the java temporary files.
The problem has mostly been with Firefox and Safari on the MAC.
See Blackboard Compatible Browsers Settings page for more information.
To Allow Third-party Cookies:
Select Preferences from the Firefox menu
Click the Privacy tab.
Place a check beside "Accept third party cookies" and "Accept third party cookies."
Click here for detailed instructions
Click the Chrome menu on the browser toolbar.
Click Show advanced settings.
In the "Privacy" section, click the Content settings button.
In the "Cookies" section, you can change the following cookies settings
Place a check beside "Allow local data to be set " and click Done
Open the Safari menu and select Preferences,
Click the Security tab
Select the radio button beside “Always” under Accept Cookies.
Full Guide with Screenshots