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Learning Commons - iTunes U

TROUBLESHOOTING

If you have any trouble with these programs or want to know more, contact us  or drop by the Learning Commons desk in Forsyth Library.

I click on iTunestakeme but iTunes doesn't open.

Are you sure you have iTunes installed? Go to http://www.apple.com/itunes/ to download and install the latest version of iTunes.

If you have iTunes installed, try opening iTunes first, then going to http://itunesu.fhsu.edu and clicking "Take me to courses."

I can't see my file when I try to upload it.

Are you sure it's an mp4 file? If you can't see the extension on the file name (that's the part after the ".", like video.mp4 or essay.doc), right click on the file and choose "properties."

If it is not an mp4, you'll have to convert it using software specific for your operating system - PC  or Mac.

My file will not upload.

Are you sure it's an mp4 file? If you can't see the extension on the file name (that's the part after the ".", like video.mp4 or essay.doc), right click on the file and choose "properties." The file extension should be visible with the file name, and the file type should be mp4 or MPEG 4.

If it is not an mp4, you'll have to convert it using software specific for your operating system - PC  or Mac.

If your file is definitely an mp4, but when you try to upload the process freezes and your file does not appear in the list of podcasts, follow these steps:

  1. In iTunes, from the top menu, go to File>Add file to library
  2. Browse to your file and click “OK”.
  3. In the iTunes Library Menu (left column), choose “Movies” and click once on your file to highlight it.
  4. iTunesMovieMenu

  5. From the iTunes top menu, choose Advanced>Create iPod or iPhone version.
  6. Wait while the new version is created.
  7. Right click on the new version and choose "Show in Windows Explorer" to see where this version is saved. 
  8. Repeat steps 10-17 with the new file created by iTunes.

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Extended Hours starting Sunday, March 23 until the end of the semester:
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Fax: 785.628.4096
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   600 Park Street
   Hays, KS 67601
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   502 South Campus Drive
   Hays, KS 67601-4099

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