Fort Hays State University > About FHSU > Academic Divisions > College of Business and Entrepreneurship > Department of Management and Marketing > Mike Martin
Instructor of Management and MarketingContact Information:Office: McCartney Hall 303 Office Phone: 785-628-5368E-Mail: firstname.lastname@example.orgDegrees:M.B.A. Fort Hays State University, 1990B.S. Marketing, Kansas State University, 1986Courses Taught:Marketing Principles Management Principles Strategic Selling Customer Service and Relationship Management Total Quality Management Management and Marketing Concepts for MBAs Publications:Carpano, Claudio, Michael J. Martin, Mary C. Marting, and Hermann Achidi Ndofor (2005), "Performance Implications of Customer Relationship Management Strategy and Market Orientation Organizational Capabilities," Journal of Business and Leadership: Research, Practice, and Teaching, 1 (1), 141-150.
Martin, M.J. (in press). Philanthropy and Customer Orientation: Implications for the Banking Industry. Southwest Business Symposium.
Martin, M.J. (in press). Contingency Theory and the University Organization: Setting the Stage for Continuous Quality Improvement. Southwest Business Symposium.
Martin, M.C. and Martin, M.J. (in press). Making Marketing Education More Effective: Incorporating Learning Styles into Instructional Design and the Consumer Behavior Classroom. Southwest Business Symposium.Since receiving an MBA from FHSU in 1990, Mr. Martin has led field service personnel, sold business-to-business, and trained employees and customers in the retail and manufacturing industries. He was an assistant retail manager and was selected as a regional trainer in Customer Service for the Nash Finch Company. As a Customer Support Specialist for Checkpoint Systems, Mr. Martin coordinated technical service, training, and product orders for 130 stores in a four-state area. During this time, he was voted by his peers to develop compliance standards for current and future Checkpoint customers.
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