Fort Hays State University > About FHSU > Academic Divisions > College of Business and Entrepreneurship > Department of Management and Marketing > Smith
Director, Tourism & Hospitality Management ProgramAssistant Professor of Management & MarketingContact Information:Office: McCartney Hall 313Office Phone: 785-628-4696E-Mail: firstname.lastname@example.org
Degrees:Ph.D. Purdue University (Hospitality and Tourism Management)M.S. University of Massachusetts – Amherst (Hotel, Restaurant, and Travel Administration)B.B.A. Fort Hays State University (Management)B.S. Fort Hays State University (Information Networking and Telecommunications)
Courses Taught:Principles and Practices in Tourism and Hospitality Management Tourism and Hospitality Marketing Service Operations Meetings, Conventions, and Events Management Hotel and Resort ManagementMarketing PrinciplesManagement Principles
Research Interests:Crisis Preparedness for the Tourism IndustryUse of Social Media in the Tourism IndustryTraining and Customer Service in the Lodging IndustryMeetings and Conventions
Other Professional Activities:International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE)American Hotel & Lodging Association (AHLA)Eta Sigma Delta (Hospitality Honor Society)PublicationsSmith, S. & Kline, S. (2010). “Crisis Preparedness and Meeting Planners’ Perceptions.” Journal of Convention & Event Tourism, 11(1), 62-78.
Smith, S. & Kline, S. (2006). "PCMA Report: Crisis Planning for the Meeting Planning & Convention Industry." Convene Magazine, December 2006.
Smith, S. & Kline, S.F. (2005). "The perfect check-in: Using 'touch points' and 'operational excellence' to deliver a great total customer experience." The Rooms Chronicle, 13 (4), pp. 1-3.
Gould, S. & Bojanic, D. (2002). “Exploring Hospitality Program Rankings.” Journal of Hospitality & Tourism Education, 14 (4), pp. 24-32.
Recent Presentations:Gould, L., Smith, S., and Crawford, C. (2010). “Building Empires of Collaboration: Aligning and Using the Social Web to Enhance Higher Education’s Value Proposition,” Academic Affairs Summer Meeting of the American Association of State Colleges and Universities, Chicago, IL, July 31, 2010.
Gabel, A., Smith, S., and Weisenborn, G. (2010). “Pandemic Readiness and Response: An H1N1
Survey and Case Study at a Midwestern State Comprehensive University,” FHSU College of Business and Leadership Research Seminar, Hays, KS, April 8, 2010.
Smith, S. & Kline, S. (2009). “A Content Analysis of Crisis Plans: Making Inferences about the Nature of Crisis Preparedness in the Meeting Planning Industry,” EuroCHRIE, Helsinki, Finland, October 22-24, 2009.
Smith, S. (2009). “A Content Analysis of Crisis Plans: Making Inferences About the Nature of Crisis Preparedness at Meeting Sites,” 2009 I-CHRIE Conference, San Francisco, CA, July 29-August 1, 2009.
Smith, S. & Kline, S. (2009). “Crisis Preparedness and Meeting Planners Perceptions.”
International Convention & Expo Summit, Hong Kong SAR, May 18-20, 2009.
Dr. Smith is an Assistant Professor and the Director of the Tourism and Hospitality Management Program at FHSU. Her industry experience includes the convention & visitors bureau where she worked in event planning and Hyatt Hotels where she worked in the rooms division. While in the lodging industry, she also obtained exposure to food service operations and meeting planning activities. Dr. Smith has many presentations and publications in the field of tourism and hospitality. Her primary research interest is in the area of crisis preparedness for the tourism industry. She also does research in the areas of lodging, meetings, and training.
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