Fort Hays State University > About FHSU > Administration and Finance > Student Fiscal Services > FAQ
We receive a number of questions each day regarding payments, refunds, financial assistance, miscellaneous charges and other information about student accounts. Listed below are the most common questions grouped by subject with links to more information.
Click on a question to view the answer.
What is TigerTracks?What is TigerEnroll?What is the difference between pre-enrollment and enrollment?When can I pre-enroll?When do I enroll (finalize enrollment)?How do I enroll (finalize enrollment)?I have a hold on my account. What should I do?How do I add/drop classes on my schedule?Are there any consequences to dropping my class(es)?
Where can I find information about Tuition & Fees?What are my payment options when I finalize enrollment?How much do I owe?What happens if my credit/debit card is rejected?When are tuition installments, residential life (housing) payments, and other university payments due?I don't know why I have charges on my account. Who should I talk to?How is tuition refunded for dropped classes?What are my refund options for excess financial assistance?
How do I cancel all or a portion of my student loan?Am I required to return any financial assistance to FHSU that I received this semester?
How can I obtain a Tiger Card?How will I receive University communications?My parents help me with my university payments. If they have questions about my account, can they contact Student Fiscal Services on my behalf?How do I find my FHSU ID number?How do I change my contact information?I will be attending classes on campus. Do I need a parking permit?How do I purchase my textbooks?
Didn't find your question? Contact us at 785-628-5251 or 800-628-FHSU (option 8, then 2), or firstname.lastname@example.org.
What is TigerTracks?
TigerTracks is FHSU's web portal where you sign-in to access financial information, academic information, TigerEnroll, FHSU Mail, and other online services through your own customizable home page. Back to the top
What is TigerEnroll?
TigerEnroll is FHSU's online enrollment service. Within TigerTracks under the Online Services tab, click "Log into TigerEnroll." For more information about how to use TigerEnroll, view the TigerEnroll Training Materials.Back to the top
What is the difference between pre-enrollment and enrollment?
Pre-Enrollment is when you select courses in TigerEnroll and submit them for advisor approval. This temporarily secures your classes. Enrollment is when you complete the Enrollment/Payment tab in TigerEnroll, selecting your payment method and permanently securing your approved classes, also referred to as finalizing enrollment. More information can be found on the Student Fiscal Services Enrollment page. Back to the top
When can I pre-enroll?
Pre-enrollment dates are based on your classification and can be viewed by semester on the Academic Calendar. We encourage you to begin planning your schedule with your advisor prior to the first day you are eligible to pre-enroll.Back to the top
When do I enroll (finalize enrollment)?
Once your advisor approves your schedule, you are encouraged to finalize your enrollment at the first opportunity. It is extremely important not to miss the enrollment deadlines which are available on the Academic Calendar and on the TigerEnroll Enrollment/Payment tab according to the semester selected. If you fail to finalize your enrollment by the deadline, all pre-enrolled classes will be removed from your schedule.Back to the top
How do I enroll (finalize enrollment)?
We have an online enrollment process for your convenience and security. Log into TigerEnroll to review your schedule and follow the step-by-step enrollment instructions. You must resolve enrollment holds prior to finalizing enrollment and making payment arrangements.Back to the top
I have a hold on my account. What should I do?
A hold placed on your account by Student Fiscal Services is usually the result of past due charges. You will need to bring your account current by taking care of the outstanding charges on TigerTracks so the holds can be removed. Contact us for more information at 800-628-FHSU (option 8, then option 2), 785-628-5251 or email@example.com. If you have other holds, contact the department at the phone number listed. Back to the top
How do I add/drop classes on my schedule?
You will add and drop classes in TigerEnroll using the Add/Drop Procedures. Add and drop deadlines can be found on the Academic Calendar. Classes added after initial enrollment is completed are automatically finalized, and you are responsible for payment through TigerTracks.Back to the top
Are there any consequences to dropping my class(es)?
There may be! You will want to check the Academic Calendar to see what percentage refund you will be eligible for. Dropping your current classes may affect your current and future financial assistance. Review our Financial Aid Policies.In addition, you may be required to pay back financial assistance you received for the current semester. Check out our Return to Title IV Policy.Back to the top
Where can I find information about Tuition & Fees?
Our current Tuition & Fee Schedule is located at Tuition & Fees.Back to the top
What are my payment options when I finalize enrollment?
We honor our commitment to assisting students and their families in meeting their financial obligations to the University by offering several payment options.Back to the top
How much do I owe?
Monitor your account balance in TigerTracks at the Online Services tab under Finances to remain current with your payments. It is your responsibility to check your Account Balance and the due dates posted to avoid late fees and other financial consequences.Back to the top
What happens if my credit/debit card is rejected?
Your enrollment or online payment will not be completed. If you are using a debit card, you may need to contact your bank to increase the daily limit. Alternatively, select a different method of payment.Back to the top
When are tuition installments, residential life (housing) payments, and other university payments due?
Check your Account Balance in TigerTracks at the Online Services tab under Finances for payments that are due. In addition, take a look at the list of upcoming Important Dates for information to help you avoid late fees and other financial consequences.Back to the top
I don't know why I have charges on my account. Who should I talk to?
Give us a call and we'll gladly explain the charges on your account at 800-628-FHSU (option 8, then option 2) or 785-628-5251.Back to the top
How is tuition refunded for dropped classes?
Tuition refunds will be processed back to the same payment type that was used when finalizing enrollment. Tuition refunds will first be applied towards other outstanding charges before being refunded to the student. Tuition refunds will be processed within fourteen (14) days of the schedule drop. Tuition refunds to students who receive federal financial aid will be reviewed by the Financial Assistance and the Student Fiscal Services offices to determine whether repayment to federal programs is required prior to release of the tuition refunds to students.Back to the top
What are my refund options for excess financial assistance?
Excess financial assistance will be made available using the refund option you selected when finalizing enrollment. Student Fiscal Services reserves the right to select a refund option for you.Back to the top
How do I cancel all or a portion of my student Loan?
If you decide that you do not need all or a portion of your student loan(s) that you received for the semester, you have the right to cancel all or a portion of your student loan(s) within 14 days of the disbursement date. Loans eligible for cancellation are: Federal Direct Loans, Federal Perkins Loan, TEACH Grant, and Federal Grad and Parent PLUS Loans. If you want to exercise your Right to Cancel or have questions concerning this process, call us at 785-628-5558.Back to the top
Am I required to return any financial assistance to FHSU that I received this semester?
MAYBE...dropping or withdrawing from a course can affect your financial aid! While you are a student first and foremost and should do what is best for you academically, your aid may change if you drop/withdraw from a course. More information can be found at www.fhsu.edu/finaid/Dropping-or-Withdrawing-From-a-Course and the Return to Title IV policy. Call our office at 800-628-FHSU (option 8, then option 2) or 785-628-5558, or the Office of Financial Assistance at (785) 628-4408 so that you are aware of the impact of your decisions.Back to the top
How can I obtain a TigerCard?
Your TigerCard serves as your official FHSU ID and is a requirement for on-campus students. Visit the Memorial Union TigerCard Center for more information.Back to the top
How will I receive University communications?
Students admitted to FHSU are assigned a university email account called an FHSU Mail account (example: firstname.lastname@example.org). You will receive official emails from the university at this address.Back to the top
My parents help me with my university payments. If they have questions about my account, can they contact Student Fiscal Services on my behalf?
Student account information including financial records is private and will only be provided to you. If you wish to grant others access to your financial information, complete Third Party Access located in TigerTracks on the Online Services tab under Personal Information. Back to the top
How do I find my FHSU ID number?
Each student is assigned a personal identification number that should be used for all account information inquiries. The number may be found on TigerTracks under Personal Information, My FHSU ID. Your FHSU ID is also printed on your TigerCard.Back to the top
How do I change my contact information?
Keep us informed of all changes to your personal information by logging into TigerTracks and editing your contact information under the Online Services tab. Request for TigerTracks username changes will be made for legal name changes only.Back to the top
I will be attending classes on campus. Do I need a parking permit?
Yes...if you wish to park on campus. Permits can be purchased online through your TigerTracks account or by contacting the University Police Department within the Center of Public Safety office, 112 Custer Hall, 785-628-5304.Back to the top
How do I purchase my textbooks?
You may purchase books online at the University Bookstore. You are personally responsible for the purchase of textbooks which are not part of FHSU institutional charges.Back to the top
Didn't find your answer? Contact us at 800-628-FHSU (option 8, then option 2), 785-628-5251 or email@example.com.