Fort Hays State University > About FHSU > Academic Divisions > Computing > Tech Support > Students-Future-New
If you don’t see an answer to your question below, See our Contact Us page for information about each department or click on one of the links below:
CTC HelpDesk • Learning Commons • Tiger Info Call Center
All Fort Hays State University students have access to great tech support, a TigerTracks login, FHSU e-mail, on-campus wireless service, and both online and on-campus IT training.
Before using FHSU online resources, you should review the policies governing student use of computing resources at FHSU.There can be many threats to our resources, and your use of FHSU systems implies your agreement to abide by these policies.
Under normal processing conditions, your TigerTracks account becomes available for activation within one business day after you have applied for admission to Fort Hays State University. View information about the services that use TigerTracks login and when they become available.
Go to tigertracks.fhsu.edu/register/ and select the first option - activate your login and view the TigerTracks username that has been assigned to you. For security, privacy, and legal reasons, this account may be activated ONLY by the student. For assistance, see TigerTracks Information.
Before you begin setting up accounts at FHSU, please read our information about making sure your passwords are secure.
When you are admitted to FHSU, we set up a free, lifetime FHSU e-mail account for you. TigerEnroll messages are sent to your FHSU email address, and this address is provided to instructors and advisors, so you should check it frequently for class assignments and other notices. For full instructions on Learn to Use FHSU Mail and related topics, visit the E-Mail section of the CTC HelpDesk website.
After activating your TigerTracks account (see above), log in and start using your FHSU e-mail - just log in to the TigerTracks portal at: tigertracks.fhsu.edu/ and click on the Webmail tab.
Log in to TigerEnroll to view available courses and reserve a seat in the classes you want to take! FHSU Online Services (accessed through the TigerTracks portal) provides access to the TigerEnroll system, class schedules, advisor contact information, financial aid status, grades, personal contact and emergency notification information, and more!
Fort Hays State University has implemented a Mobile Teaching and Learning Initiative. What does that mean for you? In order to participate fully in the Forward Thinking, World Ready technology environment at FHSU, on-campus students are required to come to school with their own laptops. In today's market, there are many options available and it's important to consider them carefully before making your purchase.
Visit our laptop purchase page to find out what kinds of computers are available and get some advice on the purchase process. The on-campus wireless network supports a variety of wireless cards. Students taking online classes should check the Virtual College Technical Resources page to see if their computer meets the minimum requirements. FAQ pages for students and parents are available to answer many common questions. Remember - prices and specifications change all the time. A good strategy is to wait until later in the summer to buy a computer to make sure you get the best deal. Watch out for discounted prices on outdated models.
Before you purchase any software to use at school, make sure you check out the FHSU Software Center. You won't be able to purchase anything until you're enrolled in classes and your payment has been processed, but there are some deep discounts for popular Microsoft and Adobe programs, as well as others - so they're worth waiting for! You can find a screencast on using the FHSU Software Center on the Learning Commons website.
Once you arrive at FHSU - by car, bus, plane or Internet super-highway - make sure you take advantage of the IT systems and personnel here to help you.
On-campus students have several options for Internet access at FHSU. See the Internet Access section of the CTC HelpDesk Web site for information about on-campus wireless access, residence hall Ethernet connections, and computer labs.
FHSU has a robust wireless network that supports teaching and learning activities across campus. All new on-campus students should review FHSU's Mobile Teaching and Learning Policy Statement.
The CTC HelpDesk (located in Tomanek Hall 113), provides technical assistance, referral information, and access to FHSU computing and telecommunication services. They can help you with accessing and using the TigerTracks Web portal, TigerEnroll, the Blackboard course delivery system, FHSU e-mail, on-campus Internet and wireless access, student Web pages, the online Software Center, and many other technology services. To learn more about the CTC HelpDesk, visit their website.
The Learning Commons exists to help students with technology and learning, including hardware and software troubleshooting; equipment loan; printing, scanning and faxing; access to online resources and tutorials and anything else you can think of to assist you in using technology at the university. Help is provided in person (inside Forsyth Library) or via phone, email, chat, or Skype.
FHSU's Virtual College is your one-stop shop for information about the various online academic programs available through FHSU. You can receive assistance by calling Virtual College support at 1-800-628-FHSU. You may also contact the Virtual College by sending an e-mail to firstname.lastname@example.org.
There are many potential threats to your computer. Here are a few examples:
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