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Get Connected at FHSU!

Whether inside or outside the classroom, students, faculty, and staff have a wide variety of options for accessing the Internet at Fort Hays State University. A robust wireless network supports mobile teaching and learning across campus. Students may use ethernet-based (wired) connectivity in their residence hall rooms, as well as general use and departmental computer labs.

If you experience any difficulties while using an on-campus connection, please click on "Basic Troubleshooting" for basic troubleshooting suggestions and other helpful information. For the Residence Hall Connection Policy click here.

Basic Setup & Troubleshooting

Report a Wireless Network Issue

Report a Wired Network Issue

FHSU VPN Connection

Connect to the Virtual Private Network (VPN)

Whenever FHSU faculty or staff use the Lotus Notes Client program, CICS, or their shared folders on an FHSU server from an off-campus location, they must connect to FHSU’s VPN (Virtual Private Network) first.

Connecting to the VPN requires your TigerNetID login and VPN software.

VPN installation instructions for Windows XP

Note:  You must have a TigerNetID to download and use VPN software.

  1. Open an Internet browser and visit:  https://secure.fhsu.edu/download/vpn
  2. When prompted, enter your TigerNetID Click OK.
  3. Select fhsu-vpn-xp.exe from the list and save it to a location you'll remember.
  4. Locate fhsu-vpn-xp.exe and open it by double-clicking the icon.
  5. Click Yes when you are asked if you wish to install FHSU VPN.
  6. When prompted for a PIN, enter:   fhsu    (please use all lower case)
  7. Select My Use Only and Add a Shortcut on the Desktop, and click OK.
  8. When installation is complete, you will see the VPN connection window.  Enter yourTigerNetID (the username and password you entered in step 2) and click Connect.
  9. Upon successful connection, you'll see a new dual-monitor icon in your taskbar that will occasionally blink blue.
  10. When you're finished using the VPN connection, right-click the dual-monitor icon in your taskbar, and select Disconnect.

To connect to FHSU's VPN (Virtual Private Network):

  1. Obtain an active Internet connection.
  2. Whenever you wish to use the Lotus Notes Client program, CICS, or your shared folders on an FHSU server from an off-campus location, you must connect to FHSU’s VPN (Virtual Private Network) first.
  3. Double-click the Shortcut to FHSU VPN icon located on your desktop.
    Note:
      If the shortcut is not available, you can double-click on FHSU VPN from the Network Connections window, located in the Control Panel.
  4. Enter your FHSU Domain credentials and then click Connect.
  5. When you’re done, right-click the dual-monitor icon in your taskbar, select Disconnect From, then FHSU VPN.

Note:  Your VPN connection will automatically time out after 10 minutes of inactivity.  Additionally, you cannot save your password for automatic connection.  These are security measures and cannot be changed.

 

If you need further assistance, contact TigerTech.

VPN Installation Instructions for Windows Vista / 7 / 8

Note:  You must have a TigerNetID (username and password) to download and use VPN software.

  1. Open an Internet browser and visit:  https://secure.fhsu.edu/download/vpn
  2. When prompted, enter your TigerNetID Click OK.
  3. Select the FHSU_VPN_Vista_Win7_32bit file (if you have a 32-bit system) or the FHSU_VPN_Vista_Win7_64bit file (if you have a 64-bit system) from the list and save it to a location you'll remember.
  4. Locate your FHSU_VPN_Vista_Win7 file and open it by right-clicking the icon and choosing Run as Administrator. (If it is not run as an administrator, the program will not install properly.)
  5. Click Yes when you are asked if you wish to install FHSU VPN.
  6. When prompted for a PIN, enter:   fhsu    (please use all lower case)
  7. Select My Use Only and Add a Shortcut on the Desktop, and click OK.
  8. When installation is complete, you will see the VPN connection window.  Enter yourTigerNetID (the username and password you entered in step 2) and click Connect.
  9. If you’d like to verify your connection, left-click the dual-monitor icon.  In the Currently Connected To list, you should see “FHSU VPN.”
  10. When you're finished using the VPN connection, right-click the dual-monitor icon in your taskbar, select Disconnect From, then FHSU VPN.

To connect to FHSU's VPN (Virtual Private Network):

  1. Obtain an active Internet connection.
  2. Whenever you wish to use the Lotus Notes Client program, CICS, or your shared folders on an FHSU server from an off-campus location, you must connect to FHSU’s VPN (Virtual Private Network) first.
  3. Double-click the Shortcut to FHSU VPN icon located on your desktop.
    Note:
      If the shortcut is not available, you can double-click on FHSU VPN from the Network Connections window, located in the Control Panel.
  4. Enter your FHSU Domain credentials and then click Connect.
  5. When you’re done, right-click the dual-monitor icon in your taskbar, select Disconnect From, then FHSU VPN.

Note:  Your VPN connection will automatically time out after 10 minutes of inactivity.  Additionally, you cannot save your password for automatic connection.  These are security measures and cannot be changed.

 

If you need further assistance, contact TigerTech.

VPN Installation Instructions for Macintosh OS 10.5 (Leopard) or higher

To Install VPN Connection:

  1. Download/open fhsu-vpn-profile.mobileconfig
  2. Tap Continue > Continue
  3. Enter your TigerNet ID Username
  4. Tap Install

(Note: The mobile config file is intentionally not signed. If you are concerned about this, please contact FHSU TigerTech and ask for Network Operations).

(Optional) Add VPN connection to Menu Bar for convenience:

  1. System Preferences > Network
  2. Select FHSU VPN (L2TP/IPSEC) on left
  3. Enable Show VPN Status in menu bar
  4. Click the Advanced Button
    1.  On the Options tab make sure only the following are checked
      1.  Disconnect when switching user accounts
      2.  Disconnect when user logs out
      3.  Send all traffic over VPN connection
    2.  On the DNS tab make sure on the left side the following IP addresses are listed
      1.  192.168247.252
      2.  192.168.246.71
    3.  On the DNS tab make sure on the right side the following domain names are listed
      1.  fhsu.edu
      2.  ad.fhsu.edu
  5.  Tap new VPN Icon in menu bar and enable:
    1.  Show Time Connected
    2.  Show Status While Connecting

    macvpn

 If you need further assistance, contact TigerTech.

VPN Configuration Instructions for iPhone and iPad (iOS)

Note:  You must have FHSU Domain credentials (network username and password) to download and use VPN software.

  1. Choose Settings > General > VPN.
  2. Tap Add New VPN Configuration.
  3. Tap PPTP, then fill in the required fields:
    • Description: FHSU VPN
    • Server: vpn.fhsu.edu
    • Account: <your TigerNetID username>
    • Password: <your TigerNetID password>
    • Encryption Level: Maximum  
  4. Tap Save.

To connect to / disconnect from FHSU's VPN (Virtual Private Network):

  1. Whenever you wish to access your shared folders on an FHSU server from an off-campus location, you must connect to FHSU’s VPN (Virtual Private Network) first.
  2. Once you've created a VPN configuration, the option to turn VPN on or off appears in the main Settings screen. When you are connected, the VPN icon appears in the status bar.

Note:  Your VPN connection will automatically time out after 10 minutes of inactivity.  Additionally, you cannot save your password for automatic connection.  These are security measures and cannot be changed.

If you need further assistance, contact TigerTech.

After you have acquired your TigerNetID login and installed FHSU's VPN software, you are ready to connect to the FHSU Virtual Private Network. For detailed connection instructions, see the link above for your operating system.

Note: Your VPN connection will automatically time out after 10 minutes of inactivity. Additionally, you cannot save your password for automatic connection. These are security measures and cannot be changed.

Wireless Registration

Connection to the TigerNetStudent wireless network requires a TigerNetID login and a brief Web-based registration. Access is available as soon as a student's TigerTracks account has been created and activated.  If you are unable to connect after following the appropriate instructions for your device on this page, contact TigerTech.

Computer
  1. Select the TigerNetStudent network.
  2. Open an Internet browser.
  3. Enter your TigerNetID Username and Password and click Accept.
  4. Restart your computer at the prompt (initial registration only).
Android
  1. From the main Android menu, tap Settings.
  2. Tap Wireless & Networks.
  3. Tap Wi-Fi settings.
  4. Under Wi-Fi networks, tap TigerNetStudent.
  5. When the Connect to TigerNetStudent screen appears, select Authentication: Open.
  6. Tap the Connect button.
iOS
  1. Tap Settings.
  2. Choose Wi-Fi in the left column.
  3. Choose TigerNetStudent.
  4. A webpage should appear. Register using your TigerNetID Username and Password.
  5. Press the Home button.
  6. Open Settings again and choose Wi-Fi.
  7. Select TigerNetStudent again.
Windows Phone
  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Ensure Wi-Fi is On.
  4. Tap TigerNetStudent.
  5. Tap Done.
Game Console

Below are the instructions for each game console to connect to the TigerNetStudent network. If you need further assistance contact TigerTech.

Nintendo Wii

(We encourage the students to use a wired connection, but if they cannot they may follow these steps to connect wirelessly)

  1. Register your Wii at https://rlreg.fhsu.edu
  2. From the Wii Main Menu Select the Wii button in the lower left hand corner of the screen.
  3. Select Wii Settings.
  4. Using the arrow on the right side of the screen, go to the next page Select Internet.
  5. Choose Connection Settings.
  6. Select Connection 1: None.
  7. Click on "Wireless Connection," then click "Search for an Access Point."
  8. Select "OK." The Wii will display all the wireless networks it finds.
  9. Select TigerNetStudent.
  10. Select "OK," "Save Settings," and then "Yes."
  11. The Wii console will run a connection test with your wireless network.
  12. As long as you see "The connection test was successful," the "Wii Support Code" does not matter and can be ignored.
  13. If the connection test succeeds, then your Wii is now connected to the internet.
Playstation 3

(We encourage the students to use a wired connection, but if they cannot they may follow these steps to connect wirelessly)

  1. Register your PS3 at https://rlreg.fhsu.edu
  2. Confirm that an Ethernet cable is not connect to the PlayStation 3. If the Ethernet cable is plugged in, the PlayStation 3 will automatically attempt to connect via the wired connection.
  3. On the XMB™ home menu, go to Settings icon (Settings) > Network Settings icon(Network Settings) and press the X button icon button.
  4. Then go to Internet Connection icon (Internet Connection) and select [Enabled].
  5. Scroll down to Internet Connection Settings icon (Internet Connection Settings) and press the X button icon button.
  6. Select [Yes] when a confirmation screen is displayed stating that you will be disconnected from the Internet.
  7. Select [Easy] and press the X button icon button.
  8. When prompted for which type of connection method, select [Wireless] and press the X button icon button.
  9. Under WLAN Settings, select [Scan] and press the X button icon button.
  10. You will see a list of access points within range of the PlayStation 3. From the list, pick TigerNetStudent and press the X button icon button.
  11. On the next screen, confirm the SSID then press the right direction button to continue. If you press the X button icon button, you will edit the SSID.
  12. Press the [Start] button to exit the onscreen keyboard.
  13. Press right on the directional pad to proceed to the next screen.
  14. Once you have entered all the information, a list of settings will be displayed.
  15. Press the X button icon button to save these settings.
  16. Press the X button icon button to test the connection.
  17. When the test is complete (usually less than a minute), it will display the results ("Succeeded" or "Failed").
  18. If you have successfully connected to your network, congratulations, you have completed the network setup process.
Xbox One

(We encourage the students to use a wired connection, but if they cannot they may follow these steps to connect wirelessly)

  1. Register your Xbox One at https://rlreg.fhsu.edu
  2. From the Home Screen (You can press the Xbox button to return Home Screen)
  3. Press the 'Menu' button and select 'Settings'
  4. Click on 'Network'
  5. Then select 'Set Up Wireless Network'
  6. Selecting this button deletes any current wireless settings and prompts you to set up a new wireless device.
  7. Select TigerNetStudent from the device list
    · Network = Wireless Network SSID.
    · Password = Network/Security Key. (**The password is case sensitive so make sure you enter the letters exactly as they are shown.)
Wii U

(We encourage the students to use a wired connection, but if they cannot they may follow these steps to connect wirelessly)

  1. Register your Wii U at https://rlreg.fhsu.edu
  2. From the Wii U Menu, select "System Settings."
  3. Using the Left Stick, select the "Internet" icon and press the A Button.
  4. Select "Connect to the Internet."
  5. The Wii U will search for available Wi-Fi networks in your area.
  6. Once the search completes, use the Right Stick to scroll up and down through the list of networks and select TigerNetStudent.
  7. Select "OK" when finished.
  8. The Wii U will now perform a connection test.
  9. If the connection test is successful, select "OK" to continue.
  10. When asked if you would like to make this your default connection, select "Set" if you wish this to be your default connection or "No" if you do not.
  11. The Wii U will now ask you to perform an update, select "Update" to perform the system update, or select "Cancel" to skip this process.
  12. We recommend performing the system update as this will ensure you have access to recently released applications and services.

TigerNetFacultyStaff network is a private network and is restricted to students. For assistance with making private information public to students please send a CTC Request for Services to the Network and Servers section. If you are unable to connect after the following instructions for your device please contact TigerTech.

How to Disconnect from Wireless After a Password Change

Computer:

  1. Start Network and Sharing Center.
  2. In the Tasks pane, click Manage wireless networks.
  3. Right-click the connection you want to delete, and then click Remove network.
  4. In the Manage Wireless Networks - Warning dialog box, click OK.
  5. Reconnect with new TigerNetID Username and password using the correct steps on the other side.

Android:

  1. Select Wi-Fi settings in the setting menu.
  2. Select TigerNetFacultyStaff.
  3. Choose the Forget option.
  4. Reconnect with new TigerNet ID Username and password using the correct steps on the other side.

iOS:

  1. Open the Settings app and head to “Wi-Fi” settings as usual.
  2. Look for TigerNetFacultyStaff, then tap on the (i) info button.
  3. Tap “Forget this Network” then confirm to drop the network from the list by tapping on “Forget”.
  4. Reconnect with new TigerNet ID Username and password using the correct steps on the other side.

Windows Phone:

  1. Go to Settings, WiFi. Then, tap the advanced button.
  2. Tap and hold on TigerNetFacultyStaff. Then, tap delete.
  3. Reconnect with new TigerNet ID Username and password using the correct steps on the other side.
Windows XP
  1. Open the Control Panel by clicking Start, Settings, and then Control Panel.
  2. On the left side of the window, click Switch to Classic View. (If you don't see this option, you're already in Classic View.)
  3. Double-click on Network Connections. Right-click on Wireless Network Connection, and then choose Properties.
  4. Select the Wireless Networks tab. If you see TigerNetFacultyStaff listed under Preferred Networks, skip to step 5. Otherwise, continue with step 4.a.
    a. Click Add
    b. For the Network Name (SSID) entry, type: TigerNetFacultyStaff (type it exactly as shown)
    c. Click OK.
  5. Under Preferred Networks, Select TigerNetFacultyStaff, and then click Properties.
  6. Click on the Authentication tab. Make sure both Authenticate as computer... and Authenticate as guest... are NOT selected. For EAP Type, select Protected Eap (PEAP) and then click Properties.
  7. Unselect Validate server certificate.
  8. Under Select Authentication Method, make sure Secured Password (EAP-MSCHAP v2) is selected.
  9. Select Enable Fast Reconnect and then click Configure.
  10. Unselect Automatically use my Windows logon name and password..., and then click OK four times.
  11. A bubble will appear in the lower right corner of your screen asking for credentials to connect to the wireless network. Click once on the bubble (do not click on the "X" - doing so will close the bubble, and you'll have to wait awhile for another one to appear).
  12. Type your FHSU network username and password in the dialog box that appears and then click OK. Do not type anything in the domain.
  13. Typically, it will take no more than 5 seconds to verify your identity to the network and obtain an IP address. However, the first time may take anywhere from 5 to 30 seconds.
  14. Another bubble will appear. Click on it and accept the certificate that appears in the new pop-up window.
  15. Completion of the previous step should have resulted in a successful configuration of your computer for access to TigerNetFacultyStaff.
Windows Vista / 7 / 8
  1. Click on the Wireless Network icon to view available networks.
  2. Click Connect to a Network.
  3. Select the TigerNetFacultyStaff network and click Connect.
  4. Click Enter/select additional log on information.
  5. Type in your TigerNetID and password (if prompted) and select OK.
  6. When prompted to validate the certificate, click OK.
  7. After you are connected to TigerNetFacultyStaff, place a checkmark in the box next to Save this network.
Macintosh OS 10.3 and 10.4
  1. Click on the Open Apple at the top left corner of your screen, and then choose System Preferences. Click on the Network icon.
  2. Click on the Show drop-down arrow and choose Network Port Configurations.
  3. Verify that Airport has a checkmark beside it. You may want to click and drag Airport to the top of the list.
  4. Click on the Show drop-down arrow and choose Airport.
  5. If the Airport tab is not selected, click on it. Verify that By default, join: is set to Automatic. If you see an Allow this computer to create networks box, make sure it is not checked. Verify that Show Airport status in menu bar is checked.
  6. Click on the TCP/IP tab. Click on the Configure IPv4 drop-down arrow and choose Using DHCP. You may be prompted to apply changes; if so, click Apply.
  7. Click on the Show All icon or button in the upper left corner of the window, and then click on the Sharing icon (located in the Internet & Network section of the window). Enter your desired Computer Name.
  8. Click on System Preferences from the menu and choose Quit System Preferences.
  9. Click on the Airport Status icon (it looks like an upward "wave") on the right side of the menu bar and choose Open Internet Connect. (An alternative way to open Internet Connect is to go into System Preferences, click on the Network icon, select AirPort, and then click Connect.)
  10. Click on the 802.1x icon. (This is a lock-shaped icon titled 802.1x at the top of the Airport status window.) If you do not have an 802.1x icon, go to Step 16. Next, click on the Configuration drop-down arrow and choose Edit Configurations.
  11. If you do not have any existing wireless connections on your computer, enter TigerNet in the Description field (replacing 802.1X Configuration). If you have other wireless configurations, click the '+' (plus) button to add a new configuration, and then enter TigerNetFacultyStaff in the Description field. Verify that the Network Port is set to Airport. Enter your NigerNetID User Name and Password in the appropriate fields. Enter TigerNetFacultyStaff in the Wireless Network field. (Important: Type TigerNetFacultyStaff exactly as shown!)
  12. Next, place a check mark next to PEAP, TTLS, and MD5. Remove any checkmarks next to TLS and LEAP. Click and drag PEAP, TTLS,and MD5 to the top of the list in the order listed. Click OK when finished.
  13. Click Connect. The computer will attempt to connect to the wireless network and retrieve the necessary security certificates. If a Certificate message appears asking you to review the security certificates, click Accept All. Typically, it will take no more than 5 seconds to verify your identity to the network and obtain an IP address. However, the first time may take from 5 to 30 seconds.
  14. To close your connection, click Disconnect (in the 802.1X window). To close the Internet Connect window, click on Internet Connect from the menu and choose Quit Internet Connect. If you wish to turn the Airport wireless network services on or off, click on the Airport Status icon on the right side of the menu bar and choose Turn Airport Off (On).
  15. Whenever you wish to connect to the TigerNetFacultyStaff network, click on the Airport Status icon. Turn Airport Status on, open Internet Connect, and select the TigerNetFacultyStaff network.
Instructions for setup if you do not have an 802.1x icon:
  1. Click on the Network drop-down arrow and choose Other.
  2. In the Network Name field, type TigerNetFacultyStaff. (Important: Type TigerNetFacultyStaff exactly as shown!)
  3. Click on the Wireless Security drop-down arrow and choose 802.1X WEP.
  4. Enter your User Name and Password in the appropriate fields. Ensure that the 802.1X Configuration field is set to Automatic. Click OK to connect.
  5. The computer will attempt to connect to the wireless network and retrieve the necessary security certificates. If a Certificate message appears asking you to review the security certificates, click Accept All. Typically, it will take no more than 5 seconds to verify your identity to the network and obtain an IP address. However, the first time may take from 5 to 30 seconds.
  6. To close your connection, click Disconnect (in the 802.1X window). To close the Internet Connect window, click on Internet Connect from the menu and choose Quit Internet Connect. If you wish to turn the Airport wireless network services on or off, click on the Airport Status icon on the right side of the menu bar and choose Turn Airport Off (On).
  7. Whenever you wish to connect to the TigerNet network, click on the Airport Status icon. Turn Airport Status on, open Internet Connect, and select the TigerNetFacultyStaff network.
Macintosh OS 10.5 or higher
  1. Click on the Airport Status icon on the right side of the menu bar at the top of your screen.
  2. Select TigerNetFacultyStaff from the list of available networks to join.
  3. Type your TigerNetID User Name and Password in the appropriate fields of the dialog box that appears and then click OK.
  4. If a Certificate message appears asking you to review the security certificates, click Show Certificate, then click Trust and select Always Trust.  Typically, it will take no more than 5 seconds to verify your identity to the network and obtain an IP address. However, the first time may take from 5 to 30 seconds.
  5. If you ever wish to turn the Airport wireless network services on or off, click on the Airport Status icon on the right side of the menu bar and choose Turn Airport Off (On).
  6. Whenever you wish to connect to the TigerNetFacultyStaff network, click on the Airport Status icon. Turn Airport Status on and select the TigerNetFacultyStaff network.
If you are frequently experiencing trouble connecting to TigerNetFacultyStaff, try the following...
  1. Click on the Open Apple at the top left corner of your screen, and then choose System Preferences.  Click on the Network icon.
  2. Choose Airport from the column on the left.
  3. Click on Advanced.
  4. Click on the TCP/IP tab.  Click on the Configure IPv4 drop-down arrow and choose Using DHCP.  Then click on the Configure IPv6 drop-down arrow and choose Off.
Android
  1. From the main Android menu, tap Settings.
  2. Tap Wireless & networks.
  3. Tap Wi-Fi settings.
  4. Under Wi-Fi networks, tap TigerNetFacultyStaff.
  5. When the Connect to TigerNetFacultyStaff screen appears, select the following information:
    • EAP method: PEAP
    • Phase 2 authentication: MSCHAPV2
    • CA certificate: N/A
    • Client certificate: N/A
    • Identity: <your TigerNetID>
    • Anonymous identity: <leave blank>
    • Wireless password: <your TigerNetID password>
  6. Tap the Connect button.
iOS
  1. From the home screen, tap Settings.
  2. Tap Wi-Fi.
  3. Ensure the Wi-Fi slider is on, then choose TigerNetFacultyStaff.
  4. You will be prompted for a username and password. Enter your TigerNetID and tap the Join button in the upper right corner of the screen.
  5. Accept the certificate, even though it may say it is not signed.
Windows Phone
  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Ensure Wi-Fi is On.
  4. Tap TigerNetFacultyStaff.
  5. You will be prompted for a username and password. Enter your TigerNetID and tap Done.

Connection to the TigerNetGuest wireless network requires only the agreement of the Terms and Services at FHSU. Access is available after this agreement has been accepted. This agreement lasts for 60 minutes, after which users will have to agree to the terms again to continue receiving access. If you are unable to connect after following the appropriate instructions for your device on this page, contact the TigerTech Helpdesk.

Computer
  1. Select the TigerNetGuest network.
  2. Open an Internet browser.
  3. Read the Acceptable Use Policy/Disclaimer.
  4. Click on the Accept Agreement button to begin browsing the Internet.
Android
  1. From the main Android menu, tap Settings.
  2. Tap Wireless & networks.
  3. Tap Wi-Fi settings.
  4. Under Wi-Fi networks, tap TigerNetGuest.
  5. When the Connect to TigerNetGuest screen appears, select Authentication: Open.
  6. Tap the Connect button.
iOS
  1. Tap Settings.
  2. Choose Wi-Fi in the left column.
  3. Choose TigerNetGuest.
  4. A webpage should appear. Accept the Agreement on the screen to start browsing the Internet.
Windows Phone
  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Ensure Wi-Fi is On.
  4. Tap TigerNetGuest.
  5. Tap Done.

 FHSU DOES NOT ACCEPT THE USE OF WIRELESS PRINTERS!!

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