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FHSU Software Center Frequently Asked Questions

Support information and answers to questions about the software purchase process can be found on the Software Center Help page. Answers to other questions are listed below:

Can I purchase software in the TigerTech Office?

How do I register for a Software Center account?

How can I view the available products, system requirements, and prices?

What online payment options are available?

Who should I contact if I have problems installing or downloading software purchased through the Software Center?

There is a problem with my order. Who should I contact?

Can I return what I purchased?

I'm not currently enrolled this semester, but I have taken classes in the past or plan to do so in the future. Am I eligible to purchase the software?

I used to work as a faculty or staff member at Fort Hays State University, but am no longer actively employed there. Can I buy a copy?

Can I purchase software in the TigerTech office?

No. All software purchases are centralized through the online Software Center. This allows more products to be made available for sale and provides an efficient purchase process for all students, faculty and staff whether they are located on- or off-campus.

How do I register for a Software Center Account?

You do not need to register for or create a Software Center Account. This is done automatically after you enroll at FHSU.

How can I view available products, system requirements, and prices?

To view products, system requirements, prices, and other information, sign in to the Software Center.

What online payment options are available?

Purchases may be made using Paypal, a credit card, or any debit card that uses a regular credit card number, such as the Visa Checkcard. FHSU Tiger Card holders with a Commerce Bank account may apply for a Visa Checkcard by visiting Commerce Bank. See the Software Center Help section for more information about the purchase process.

Who should I contact if I have problems installing or downloading software purchased through the Software Center?

If you have questions or problems regarding the installation or download process for a product that was purchased through the Software Center, click the Contact Us link at the bottom of the Software Center Help section or send a message to Kivuto Customer Support.

There is a problem with my order. Who should I contact?

For assistance with questions regarding an existing order, view Kivuto's Help section or contact Kivuto Customer Support. If you still need further assistance after first contacting Kivuto directly, then contact TigerTech.

Can I return what I purchased?

All sales on the Kivuto website are final; so there are no refunds or exchanges. Kivuto is not able to return product keys to the publisher after they are purchased because they are uniquely issued for each purchase. Therefore, before making a purchase, read all system requirements and make sure to choose the correct product for your needs. (View Kivuto's return policy statement.)

I'm not currently enrolled this semester, but I have taken classes in the past or plan to do so in the future. Am I eligible to purchase the software?

Fort Hays State University's student licensing agreements allow us to sell the software ONLY to currently enrolled students. Therefore, you must be actively enrolled during the current semester to be eligible. This means you can purchase it after you have completed payment of your tuition and fees for the current semester. Student eligibility for each semester ceases on the last day of the semester (the last day of finals week for fall and spring semesters or the last day of classes for summer semesters).

I used to work as a faculty or staff member at Fort Hays State University, but am no longer actively employed there. Can I buy a copy?

No. Fort Hays State University's licensing agreements with the software companies are very specific on this requirement. Software Center access is available ONLY to currently employed faculty and staff.

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