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Certificate in Customer Service

Because the success of an organization depends upon the effectiveness of its marketing program, a 12-hour Marketing certificate is a perfect complement to virtually any program of study. Marketing as a career has experienced growth in all business sectors. All businesses, domestic and international, are involved in marketing, which offers career opportunities in selling, advertising, wholesaling, retailing, business-to-business marketing, international marketing, marketing research, public relations, governmental marketing and much more. The marketing certificate can be customized to meet the needs of any sector.

All courses applied toward the certificate must be taken for credit.

Courses cannot be counted toward more than one certificate; students are designated as "certificate students" when they declare an intent to complete a certificate plan (e.g., Management) and a university application; upon completion of certificate requirements, the program director will authorize the issuance of a printed certificate.

Certificate Program Requirements

MKT 301 Marketing Principles 3 hours
MKT 603 Customer Service & Relationship Mgt 3 hours
MKT 302 Strategic Selling 3 hours
MKT 403 Retail Management 3 hours
TOTAL HOURS REQUIRED FOR CERTIFICATE 12 hours



Contact Information
 
Nanette Fitzhugh
Fort Hays State University
McCartney Hall 102A
600 Park Street
Hays, KS 67601-4099
Phone: (785) 628-4381
Email: mgt.mkt@fhsu.edu
Web: Management and Marketing