Technical Resources and Support

Tech it out.
Just like a traditional class, the Virtual College requires certain essential tools and materials for success. What you will need depends on the course itself. Go to the schedule of classes to find specific technology requirements for each course in which you are enrolled.

Fort Hays State University recognizes its obligation to provide reasonable accommodations to qualified students with disabilities.  Please visit the Disability Student Services Office website for more information.

Tech support that's actually supportive.
If you are having technical problems with your Virtual College course, you may reach technical support, by calling 1-800-628-FHSU, by e-mailing helpdesk@fhsu.edu, or by visiting the following pages: Tiger Tech Support or CTC HelpDesk.

Basic Computer Requirements
The following are the minimum technical requirements to take CD-ROM and Internet-based courses from the Virtual College.

  • 2.4 GHz Dual Core processor or greater for simultaneous record/playback features
  • 2 GM of RAM
  • 128 MB Video Card
  • High-speed Internet connection (audio/video)
  • Full Duplex sound card and speakers
  • Internet access and and e-mail account
  • Windows Media Player 9.0 or later
  • QuickTime 7.5 or later
  • DVD and CD player
  • "Web-cam" preferred

Note: Courseware cannot be accessed using Web TV

 

Useful links:
Explore other technical support offerings in the following links: