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FHSU Management Development Center
Fort Hays State University
600 Park Street
McCartney Hall 224
Phone: 785-628-4124
Email: slwilliam@fhsu.edu
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First Impressions Matter: A Customer Service Training

Overview

This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.

Learning Objectives

  • Demonstrate knowledge and skills needed to communicate professionally, achieve respect, enhance customer relationships, and secure an overall competitive advantage through excellent customer service.
  • Define active listening and explain its importance.
  • Display an understanding of basic telephone etiquette communication
  • Display an understanding of proper written and email communication.

Facilitators

This workshop is facilitated by Dr. Stacey Smith & Ms. Hannah Hilker

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