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First Impressions Matter: A Customer Service Training

Not currently scheduled


This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.

Learning Objectives

  • Demonstrate knowledge and skills needed to communicate professionally, achieve respect, enhance customer relationships, and secure an overall competitive advantage through excellent customer service.
  • Define active listening and explain its importance.
  • Display an understanding of basic telephone etiquette communication
  • Display an understanding of proper written and email communication.
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