Management Development Center Banner

First Impressions Matter: A Customer Service Training

Date: January 24, 2018

Time: 8:30 a.m. - 12:00 p.m.

Location: Pioneer Room, Memorial Union, Fort Hays State University

Cost: $119

Overview

This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.

Learning Objectives

  • Demonstrate knowledge and skills needed to communicate professionally, achieve respect, enhance customer relationships, and secure an overall competitive advantage through excellent customer service.
  • Define active listening and explain its importance.
  • Display an understanding of basic telephone etiquette communication
  • Display an understanding of proper written and email communication.

Facilitators

This workshop is facilitated by Dr. Stacey Smith & Ms. Hannah Hilker 



 

 
 


 

Back to top

Original text