New Student InformationNew Faculty/Staff InformationGo Mobile!

Welcome to the CTC HelpDesk!

The Computing and Telecommunications Center HelpDesk provides technical assistance, referral information, and access to FHSU computing services.

Let us help make your FHSU experience a successful one!

Our Mission

As a dedicated team of professionals, the CTC HelpDesk strives to provide Tier One technical assistance “above and beyond” the expectations of the FHSU community.


  • To provide assistance with the access and use of FHSU computing resources and offer referral information for topics outside our scope of service
  • To provide a helpful, courteous, and knowledgeable first point of contact, through e-mail, by telephone, and in person
  • To listen carefully, ask questions, and communicate clearly to gain a thorough understanding of each question or problem, determine the most effective course of action, and follow through to deliver a satisfactory resolution
  • To provide pro-active, accurate, straight-forward, and relevant resources to empower our users to find technical information and answers quickly and conveniently
  • To cultivate a team environment that supports and encourages us to exceed our goals
  • To maintain the quality and integrity of our internal documentation and processes and continually look for new ways to improve our services
Back to top