Computing and Telecommunications Center

CTC HelpDesk

FHSU Mail Frequently Asked Questions

FHSU Mail is the official e-mail account for Fort Hays State University students.  For questions related to faculty/staff Lotus Notes e-mail accounts, please see Lotus Notes Frequently Asked Questions.

FHSU Mail is accessed using a Google Apps (Gmail) Platform. Don't know what Google Apps are? We have a FAQ section for them too!  For any FHSU Mail topics not covered by the Frequently Asked Questions listed below, you can search support.google.com as well.

For information related to the June 1, 2012 transition from Scatcat e-mail to FHSU Mail, see Using FHSU Mail.


What is my FHSU Mail address?
How can I access my e-mail?
When I try to log into FHSU Mail, I get an "Invalid E-mail" error.  What should I do?.
If I just applied for admission to Fort Hays State University, how soon will I be able to use my FHSU e-mail?
How can I recover or change the password for my FHSU Mail account?
Are instructions available for accessing my FHSU Mail using other programs?
How can I forward my FHSU e-mail to another e-mail address?
How long can I use my student e-mail account?
How can I access my FHSU Mail using my mobile device?
I recently changed my name. Can my FHSU Mail address be changed to use my new name?
How much space do I have in my FHSU Mail account?
What if I do not want to use my FHSU Mail account?
Why are all my e-mails with the same subject line organized together?


What is my FHSU Mail address?

FHSU student e-mail addresses use the format: YourTigerTracksUsername@mail.fhsu.edu

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When I try to log into FHSU Mail, I get an "Invalid E-mail" error.  What should I do?

This indicates that you currently do not have an FHSU Mail account.  If you just recently applied for admission, your account should be available within one business day (under normal processing conditions).  If this does not apply to you, please contact the CTC HelpDesk to have one created.  For additional information about discontinuation of inactive e-mail accounts, see the Student E-Mail Lifetime Use Policy.

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 If I just applied for admission to Fort Hays State University, how soon will I be able to use my FHSU e-mail?

If you just recently applied for admission, your account should be available within one business day (under normal processing conditions).  The TigerTracks login is used to access student FHSU e-mail.  For a list of services that are accessed using the TigerTracks login and when they become available for use, see TigerTracks Information.  For more information about how to activate your TigerTracks login and access your FHSU e-mail, see Learn to use FHSU Mail.

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How can I recover or change the password for my FHSU Mail account?

The TigerTracks login is used to access student FHSU Mail accounts. For login or password assistance, see How to Activate or Recover Your TigerTracks Login.

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Are instructions available for accessing my FHSU Mail using other programs?

The official method for accessing FHSU Mail is through Google Apps (Gmail); a link is provided inside the TigerTracks portal.  While we encourage you to access your FHSU e-mail using this site, you may use other programs if you wish.  See FHSU E-Mail Settings for your Mobile Device for the basic information needed to set up other e-mail programs or mobile devices to access your FHSU Mail account.  Alternatively, you may forward your FHSU Mail to another address of your choice.

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How can I access my FHSU Mail using my mobile device?

For information needed to set up the default e-mail program on your mobile device to access your student e-mail, see FHSU Mail Settings for your Mobile Device.

If your mobile device has an Internet browser, you can also access your e-mail by logging into TigerTracks at tigertracks.fhsu.edu and clicking on the FHSU Mail tab.

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How much space do I have in my FHSU Mail account?

Each FHSU Mail account has a 30 GB storage quota shared across the Gmail, Drive, and Google+ Photo applications.  For more information about your storage use, log in to your FHSU Mail account, and then go to www.google.com/settings/storage/summary/.

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What if I do not want to use my FHSU Mail account?

FHSU Mail is the official FHSU student e-mail account, so an account is issued to all currently enrolled FHSU students.  Faculty, staff, and FHSU offices use this address to send official university communications.

The FHSU Mail account is accessed using a Google Apps (Gmail) platform, which provides a variety of other free online features and applications.  Please keep in mind that you may need to use other applications provided in your Gmail Apps account (such as Google Docs) if required by an instructor.

We encourage you to access your FHSU Mail account directly; however, those who do not wish to use the Gmail platform may forward their FHSU Mail to a personal account.

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Why are all my e-mails with the same subject line organized together?

As a default, the Conversation View setting is turned on and this feature groups e-mail replies together with their original message, creating a single conversation or thread.  The idea behind it is to alleviate the burden of the user filtering through all the messages in the inbox to follow a conversation.  To read more about this feature or learn how to shut if off, view the Gmail Help Center's support page for Conversations

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