Contact Info / Hours


113 Tomanek Hall
785-628-5276
1-800-628-FHSU
E-Mail the HelpDesk
Secure Comments Form

Regular Hours
Mondays-Thursdays:   8am - 10pm
Fridays:                           8am -  5pm
Sundays:                         5pm -  9pm

Spring Break
Mar. 14 - 21:        M-F:  8am - 5pm
Sun., Mar. 22:               5pm -  9pm
Mon., Mar. 23:   Resume Reg. Hrs

Easter Sunday, April 5:     CLOSED

Current Hours (PDF)


Wireless Support Form

This form is for use ONLY for reporting a wireless network connection issue experienced on campus by students, faculty, or staff at Fort Hays State University.  For assistance completing the form or for other types of technical questions or problems, please view the Required Information instructions, download the network support PDF Worksheet (can be viewed with Adobe Reader), or Contact Us.



1) Contact Person:   A HelpDesk Support ticket will be entered under this name.  When submitted, a copy of the Support Form will be sent to this e-mail address.
Name:                
TigerTracks Username : 
Phone Number:   
E-Mail Address:   
Status:                     (Select 'FHSU Employee' if you are using a University-owned computer.)

     If Other, please describe:

If you are a student in a Residence Hall, what Days/Times during the week are you usually at home (in case a technician needs to visit)?:


2) How many people are affected (that you know of)?

       

     If Other, please describe:  


3) List TigerTracks username(s) of other individuals affected by this same network issue:
NOTE:  If different individuals are experiencing different types of problems, they should complete separate Support Forms.  

 



4) Network you are connecting/attempting to connect to:

       

5) When did you first notice the connection problem (date/time)?
       How often has it occurred since then?

       

     If Other, please describe:


6) Where is the connection problem occurring on campus? (Building(s), Room #(s), Floor(s) / Wing(s), etc…)
 


7) Is your computer/device able to connect successfully in other location(s)?

     If Yes, where?  (Date/Time and Building(s), Room #(s), Floor(s) / Wing(s), etc…) 
     and when (date/time)?


8) Which of the following best describes your connection?

       


       If it connects, then drops, how long does it stay connected?


9) Provide a detailed description of what happens when the problem occurs, including any exact error messages / error numbers you have received:  


10) Indicate which of the following troubleshooting steps you have tried:  (mark all that apply)
         Macintosh/Apple computers: Did you run Software Updates:  
         Did you restart the computer/device?                                      
         Laptops: Is your wireless switch turned on?             
         Computers: Is your wireless card driver up to date? 
         Did you try to connect in another building?                 


11) Please describe anything else you have tried:  


12) If you can connect, open a separate Internet browser window and go to www.speedtest.net and click Begin Test.  When it completes, click Share This Result and then click CopyPaste the link into the space below:

 
 
13) Please enter any other helpful information here:

  


14) Provide System Information for each computer/device experiencing this connection problem.  You can enter information for up to 3 devices.  If additional devices are affected, please submit a separate Support Form.  (See instructions for how to obtain this information.)

DEVICE 1:

     a. Provide the owner's TIgerTracks Username:    
     b. Type of Device:         If Other, please describe:
     c. Faculty/staff: Is this device on a docking station when the problem occurs?
     d. IP Address (ex. 169.254.0.1): 
     e. Manufacturer & Model (ex. Dell XPS13, Lenovo Thinkpad, iPhone, etc.):
     f. Operating System  If Other, please describe:
     g. Wireless Card Model (ex. Intel Centrino Advanced-N 6300, etc.):
     h. Wireless Driver version (ex. 15.2.0): 

DEVICE 2:

     a. Provide the owner's TIgerTracks Username:    
     b. Type of Device:         If Other, please describe:
     c. Faculty/staff: Is this device on a docking station when the problem occurs?
     d. IP Address (ex. 169.254.0.1): 
     e. Manufacturer & Model (ex. Dell XPS13, Lenovo Thinkpad, iPhone, etc.):
     f. Operating System  If Other, please describe:
     g. Wireless Card Model (ex. Intel Centrino Advanced-N 6300, etc.):
     h. Wireless Driver version (ex. 15.2.0): 

DEVICE 3:

     a. Provide the owner's TIgerTracks Username:    
     b. Type of Device:         If Other, please describe:
     c. Faculty/staff: Is this device on a docking station when the problem occurs?
     d. IP Address (ex. 169.254.0.1): 
     e. Manufacturer & Model (ex. Dell XPS13, Lenovo Thinkpad, iPhone, etc.):
     f. Operating System  If Other, please describe:
     g. Wireless Card Model (ex. Intel Centrino Advanced-N 6300, etc.):
     h. Wireless Driver version (ex. 15.2.0): 



15) If you have any Windows msinfo32 files (.nfo), Macintosh System Information files (.rtf), or screenshots (.jpg preferred) to send us, please attach them to an e-mail to the CTC HelpDesk.  (See instructions for how to obtain this information.)  Include the contact person's TigerTracks Username in the subject line of the e-mail.
 
     Example Subject Line:  Wireless Support Files - TigerTracksUsername

     Are you e-mailing these files to the HelpDesk?
             a. Windows msinfo32 (.nfo):                     
             b. Macintosh System Information (.rtf):  
             c. Screenshot (.jpg preferred):                  

 

 

Back to top