Computing and Telecommunications Center

CTC HelpDesk

HelpDesk Services Survey

We continually strive to improve our services at the CTC HelpDesk. We value your opinion and would like to hear from you! Please take a moment to fill out this brief survey. All responses will be kept completely confidential.

Thank you in advance for your participation!


1) How have you learned about us? (Please select all that apply)

    

     If Other, please specify:



Please tell us about yourself:

2) I am a:

    

     If Other, please specify:


3) I am from:

    

4) I currently live:

    

5) I am currently taking the following types of FHSU courses: (Please select all that apply)

    


Please tell us about your experience with our services:

1) How often have you contacted the CTC HelpDesk for assistance?

  1. Skip to Question 6
    

2) What methods have you used to request HelpDesk assistance or information? (Please select all that apply)

    

3) What systems/services did you contact us about? (Please select all that apply)

    

     If Other, please specify:


4) Tell us about the HelpDesk Consultant(s) who assisted you during your most recent contact.


Courteous / Friendly:

    

Listened / Communicated clearly to understand your question(s):

    

Knowledgeable / Able to answer your question(s):

    

Offered additional information or assistance beyond what was required / expected:

    

5) Did CTC HelpDesk staff assist you in a timely and effective manner?

    

*If your question(s) are still unresolved, we encourage you to provide comments and contact information below so we may follow up with you.

 

 6) How effective are our informational resources (website / brochures, etc...)? Are they...


Easy to find?

    

Easy to understand and follow?

    

Accurate / Up to date?

    

Relevant / Useful in answering your question(s)?

    

7) Overall, how satisfied are you with our service(s)?

    


Personal Comments and Suggestions

1) Please share any additional comments that you have:
 

2) Please share your suggestions for ways to make our services better:
 

3) If you would like us to respond to your suggestions or comments, please provide your contact information below:*

Name:
 
Phone Number:
 
E-Mail Address:
  


Thank you for your feedback!

*Providing contact information is optional.  All information received will be kept confidential.