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Client Rights and Responsibilities
Academic Support and Tutoring Services

Welcome to the Kelly Center (KC). The KC's academic counseling/tutoring services are available to all Fort Hays State University students, faculty and staff. As a client, you are also eligible to receive a variety of counseling services related to personal, drug and alcohol and educational concerns. Your rights include prompt service, respect and confidentiality. This handout summarizes important information that KC clients should know. Because the KC serves individuals with a wide range of concerns, some of this information may not be relevant to your particular situation; however, we feel it is important that you read it.

Prompt Service

The initial interview is the first step in the counseling/tutoring process. The purpose of the initial interview is for you and a KC staff member to make decisions about the type of help needed. At certain times of the year, when the demands for counseling/tutoring services are greater than the KC's ability to respond, it is possible that you may be asked to wait for a counseling/tutoring appointment. We will do our best to make this waiting period as brief as possible. It may also be necessary to limit the number of sessions. At times it may be appropriate and/or necessary to refer you to another agency or professional. The KC will assist in the referral process.


The KC staff members are committed to treating all clients with respect, regardless of race, age, gender, sexual orientation or religion. KC staff members demonstrate this respect by keeping appointments, by making every effort to notify you if a change in time is necessary and by giving you their complete attention and avoiding interruptions during sessions.


Professional ethics and several laws protect the confidentiality of information shared in counseling/tutoring. Therefore, no acknowledgement of your status as a KC client will be made, nor will information about your actual counseling/tutoring be released to any outside agency or individual without your written permission, except as may be required by law. There are a few exceptions to confidentiality which you should be aware of before you begin counseling/tutoring.

  1. Staff Consultations and Supervision. The KC staff operates as a team in order to provide the best possible service to clients. Therefore, it is possible that the staff member you are working with may consult with other staff members or other Student Affairs professional staff. These consultations are for professional and/or training purposes only.
  2. Abuse of Children. If a staff member has reason to believe that a child under the age of 18 is being abused or neglected, s/he is legally obligated to report this situation to the appropriate state agency.
  3. Imminent Harm to Self. If a staff member has reason to believe that you are in danger of physically harming yourself, and if you are unwilling or unable to follow treatment recommendations, s/he may have to seek your involuntary admission to a hospital and/or contact a family member or another person who may be able to help protect you.
  4. Imminent Harm to Others. If a staff member has reason to believe that you are actually threatening physical violence against another person, or if you have a history of physically violent behavior and if s/he believes that you are an actual threat to the safety of another person, s/he may be required to take some action (such as contacting the police, notifying the other person, seeking involuntary hospitalization or some combination of these actions) to ensure that the other
    person is protected.
  5. If you are under the age of 18, there are certain circumstances we may need to discuss with your parents and/or guardians regarding your care. Please discuss any concerns you have about this with your counselor.

The situations described in (2), (3) and (4) are extremely rare. If they should occur, however, it is the KC's policy that, whenever possible, we will discuss with you any action that is being considered. You should be aware that we are not legally obligated to inform you or seek your permission, especially if such a discussion would prevent us from securing your safety or the safety of others. If disclosure of confidential information does become necessary, we will release only the information necessary to protect you and/or another person.

In order for you to make progress, your active participation in the counseling/tutoring process is essential. Therefore, along with the rights you have as a client of the KC, you also have certain responsibilities. Your fulfillment of the responsibilities listed below is important in helping us to assist the many students who seek our services.



Each counseling/tutoring session is 45 minutes long. Arriving promptly for your session will allow you to make the most of your time. If you know that you will be late for an appointment, please notify KC front office personnel at (785) 628-4401.


Once you have been assigned a regular appointment with a staff member, it is your responsibility to keep that appointment. If you are unable to keep a scheduled appointment, please notify KC front office personnel, giving as much advance notice as possible. If at any time you decide to discontinue counseling/tutoring, please inform the KC staff member with whom you are working or KC front office personnel at (785) 628-4401.

No Show Policy

If you miss 2 regular appointments and have not canceled them in advance or rescheduled, all remaining appointments will be canceled.


You may schedule one tutoring session per subject, per week. Additional appointments must be approved by the tutor and/or Coordinator of Academic Success Programs.

Course Subject

Peer tutors are provided for most General Education courses at no charge. You are required to bring course materials including but not limited to textbooks, supplies, notes, syllabus, handouts, previous tests and/or test results. You are required to be prepared to review and clarify concepts and course information. Peer tutors provide students with the tools necessary to become more effective and independent learners. Peer tutors are not instructors, they do not have the level of subject knowledge that the instructor does. They will not do your homework or write your papers. Fort Hays State University students are expected to have fundamental skills necessary to do university level work; therefore peer tutors do not provide assistance in remedial language, math, reading or writing skills.

If you have any questions or concerns about your rights, your responsibilities,and/or confidentiality about academic or other KC services you are encouraged to discuss them with a KC staff member.

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