How to Reach Us

Tomanek Hall, Room 161
Phone: 785-628-4194
Fax: 785-628-4043

Mon-Friday: 8:00 AM - 4:30 PM

Staff: Teaching Innovation and Learning Technologies Staff

Faculty Development Liaisons


For Blackboard Support: 

Blackboard Support Center

Phone: Call TigerTech at 785-628-3478
Faculty Only:

You may encounter a few issues with Blackboard as you use it. This page lists the issues we're aware of and their status. We encourage you to look through the tabs to find any issues you may be experiencing.

Blackboard Known Issues


Exam will automatically be submitted if students left Exam accidentally.

If an exam is set up to have "Force Completion" and to have questions appear "One at a Time," students should be instructed to NOT use the browser back button, navigate away from the page, or close the browser before submitting their exam. If they do any of these things, their test will automatically be submitted with only the answers they have saved.

Record from Webcam: End of Support for YouTube Webcam Recording.

Google has announced that the webcam capture feature will not be available on YouTube after January 16, 2016. Some users have reported that there are already issues with this tool not working properly in YouTube. This will have an impact on Blackboard Learn's Record from Webcam (Video Everywhere) feature,which uses YouTube's webcam capture feature. While users will be able to launch the Record from Webcam tool, they will be unable to directly record new videos from their camera within the Content Editor

Users will still be able to choose recorded videos from their YouTube libraries and add them within the Content Editor after launching the Record from Webcam tool. To do so, they should click on the "Browse" tab. YouTube videos already embedded into a content item with the tool are unaffected by this change. This change affects only the Record from Webcam tool in the Content Editor; the YouTube Mashup tool is not affected. Blackboard is investigating additional solutions to address this change.

Workaround to Youtube Problem

There are still a number of ways to upload video to YouTube for use within the Content Editor.

Windows 8+ Users:
Record video using the Camera Application, Upload to YouTube

Mac OS X Users:
Record video using Photo Booth,Upload to YouTube

iOS and Android Device Users:
Open the YouTube app from your device, Record video, Upload to YouTube

Once uploaded, a video can be selected for embedding into the Blackboard Learn Content Editor with the Record from Webcam tool by clicking the "Browse" tab.

Blackboard does not function properly with Internet Explorer web browser.

To ensure a smooth and trouble free experience with Blackboard, please use Firefox or Google Chrome for both Mac and Windows system, or Safari for Mac system.

Other web browsers that are not compatible with Blackboard are not supported by Learning Technologies at FHSU.

Can't open E- book inside of Blackboard (Library Proxy issue).

Issue Description:
Some students can't access e-book in Blackboard from off-campus networks.

The cause of this issue is that the instructor didn't use our library proxy for these links in Blackboard. We can only open that from our on-campus network and can't open from off-campus networks. In order to use the library proxy, please have the instructor add" in front of the original URL. It will redirect to CAS where the student should login first.

Google has disabled NPAPI plugin protocol support in Chrome 42 by default
with plans to completely remove NPAPI support in September 2015.

Issue Description:
NPAPI support is needed for browsers to utilize Java. Students will receive "Plug-in is not supported" when they try to access any of the following tolls/features: * Authored contents that require Java; for example, some older SCORM packages or publisher content . * Multi-File Grag-and-Drop in the Content Collection or Course Files area.

Firefox is still supporting NPAPI plugin

1. Copy and paste "chrome://flags/#enable-npapi" into the URL bar of chrome
2. Click on the Enable link under "Enable NPAPI Mac, Windows"
3. Click on the "RELAUNCH NOW" button at the bottom of the screen

Bb is responding slow for COX Internet Service Provider Clients

FHSU TigerTech and CTELT/Learning Technologies got some recent reports about Blackboard working slowly for some users who have COX as their Internet Service Provider. While are currently working with both COX and Bb Inc companies to solve this issue, the temporary workaround to solve this issue is by changing the DNS server settings.

This guide will walk you through the steps on how to manually change the DNS server settings

Copy/Paste in the text editor

Copying/pasting text (from Word or the notepad, for example) into the text editor can be done only through the keyboard keys Ctrl+C (Copy), Ctrl+V (Paste), and Ctrl+X (Cut). This procedure works well in all browsers, except Firefox.

If you want to copy/paste text from elsewhere in Bb (or some other online site), the work-around is to copy and paste it to a word document or the notepad, then copy/paste it from there into the text editor.

Chrome is the least troublesome browser for working with the text editor. (Go Chrome!)

HTML Embedded content

Content embedded through HTML (for example, Youtube/TED/Viemo videos, Voki, MentorMob, etc.) will not display unless the associated URL begins with "https" (secure browsing protocol).

If you (or your students) are embedding content in your class (in blogs, discussions, etc.) using HTML objects, make sure that your HTML code has "https" in it not http. It should starts like this "src=https://"

External links in Blackboard
Horizontal Scroll bar missing in the Grade Center (Mac users only):

1. Launch System Preferences, either from the Dock or from the Apple menu.
2. Once the System Preferences window opens, select the General preference pane.
3. The middle section of the General preference pane controls when scroll bars appear and a few additional scroll bar options.
4. To return the scroll bars to their pre-Lion functionality, select "Always" from the Show Scroll Bars options. The scroll bars will now always be visible, even when you're not scrolling.

Safe Assign Error : Some users get this error: "Not Logged In SafeAssign"

A student receives the following error when posting an assignment, "Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator."

Check your browser to be sure it is configured to accept 3rd party cookies. Alternatively, clear out the cookies from your browser, clear temporary internet files, and the java temporary files.
The problem has mostly been with Firefox and Safari on the MAC. See Blackboard Compatible Browsers Settings page for more information.

To Allow Third-party Cookies click on your browser name below:

Mozilla Firefox

1. Select Preferences from the Firefox menu
2. Click the Privacy tab.
3. Place a check beside "Accept third party cookies" and "Accept third party cookies."

Click here for detailed instructions

Google Chrome

1. Click the Chrome menu on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. In the "Privacy" section, click the Content settings button.
5. In the "Cookies" section, you can change the following cookies settings
6. Place a check beside "Allow local data to be set " and click Done


1. Open the Safari menu and select Preferences
2. Click the Security tab
3. Select the radio button beside "Always" under Accept Cookies.

Full Guide with Screenshots

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