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TigerTech
Tomanek Hall 127
785-628-FHSU
Contact TigerTech

Holiday/School Break Hours

Phone Support:
785-628-3478
800-628-3478

Walk-in Assistance:
127 Tomanek Hall

*Holiday/School Break Hours*

Phone/Online Chat Hours:
Mon-Thurs: 7:30am-8:00pm
Fri: 7:30am-4:30pm
Sat: 9:00am-5:00pm
Sun: 12:00pm-8:00pm

Walk-in Hours:
Mon-Fri: 8:00am - 4:30pm

Technology Services
101 Tomanek Hall
785-628-4235

Self-Help Online

Our Services

Steps to obtain computing access for new FHSU employees:

Request Services

Request Services by simply clicking on the "Request Services" button on the left sidebar, located on all Technology Services webpages.

Services

Telecommunication Services:
For more information, see Telecommunication Services.

  • Telephones
  • New or Changed Phone Extensions
  • Cell Phone Services
  • Conference Call Services

Computer Services for Faculty/Staff:

  • Order a New Mac or PC Desktop or Laptop Computer
  • Rebuild a University Computer (i.e., to reassign a desktop or tablet to a new person)
  • Order or upgrade software for a University Computer
  • Perform maintenance on a University Computer, including data recovery or virus removal
  • Retire an old University Computer (securely remove all data and send to state salvage)

Network Services:

  • Set up special Network Security - (i.e., to access departmental servers, etc…)
  • VPN Access: Whenever FHSU faculty or staff use the Lotus Notes Client program, CICS, or their shared folders on an FHSU server from an off-campus location, they must connect to FHSU's Virtual Private Network (VPN) first. To install VPN software on your computer and learn how to use a VPN connection, see Instructions for installing VPN software and connecting to FHSU's VPN.

Security:
Request access to CICS, TigerEnroll, or add/remove users from email groups in the FHSU Adress Book.

Mediated Classroom Support:
The Departmental Administrative Assistant should have a key that can be used to access Mediated Classrooms in your department. For assistance with using equipment in a Mediated Classroom, call TigerTech at 785-628-FHSU (3478) and provide the following information: Your name, the Building and Room Number, and how long you will be at that location.

Statistical Consulting:
Basic Statistical Consulting services are available upon request. For more information, contact Mike Muensch at ext. 5890.

Training and Assistance:
Contact TigerTech for help with your technology-related questions or for assistance with submitting a request for service.  For information about CICS and TigerEnroll Advisor Training, see Technology Services Training.

Requesting Removal of Services for Terminated Employees:
Technology Services receives notice from the FHSU Human Resource Office when employment has been terminated with the University; a termination request is then generated automatically by Technology Services and processed as of the last date of employment.  To request an immediate termination, please send an email to Jessica States.

  • The following services are NOT removed upon termination unless specifically requested by the Department or individual: TigerTracks, FHSU Mail student e-mail,and Blackboard. If these services also need to be removed, the Department Chair or Departmental Administrative Assistant should submit a request.  The following information should be included in the request:
    • Name (First, Middle Initial, and Last)
    • FHSU ID Number
    • Termination Date (Final date of employment)
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