Contact TigerTech

live chat software

Phone Support:

Walk-in Assistance:
127 Tomanek Hall

*Holiday/School Break Hours*

Phone/Online Chat Hours:
Mon-Thurs: 7:30am - 8:00pm
Friday: 7:30am - 4:30pm
Saturday: 9am - 5pm
Sunday: Noon - 8pm 

Walk-in Hours:
Mon-Fri: 8am - 4:30pm

TigerNetID Help


General tips

  • Use a desktop or laptop computer with a physical keyboard (not a phone, tablet, or other mobile device). 
  • Use Firefox or Chrome.
  • Do not use Internet Explorer.  It will try to be helpful and fill in information for you, which will result in authentication errors.
  • If you keep getting errors or can’t get past a window, completely close all of your browser windows (not just the tab) and try again.  This clears information out of your browser that may be causing errors.
  • Certain stages of the TigerNetID process will time out if you’re on the screen for too long.  If you’re interrupted while activating your TigerNetID, it’s best to close your browser completely and start over.

Specific problems

When I enter my username and password, then click Log In or OK, the window pops back up.

When choosing security questions, I get the error “One or more answers do not comply with policy.”

I can’t remember the answers to my security questions.

I’m trying to choose a new password, but it won’t accept anything I enter.

If you are still experiencing an issue with your TigerNetID please contact TigerTech.


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