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Phone Support:
785-628-3478
800-628-3478

Walk-in Assistance:
127 Tomanek Hall

*Holiday/School Break Hours*

Phone/Online Chat Hours:
Mon-Fri: 7:30am-5:00pm

Walk-in Hours:
Mon-Thurs: 7:30am - 5:00pm
Fri: 7:30am - 11:30am

CLOSED WEEKENDS

Connecting to the FHSU VPN (GlobalProtect)

Whenever FHSU faculty or staff use the Lotus Notes Client program, CICS, or their shared folders on an FHSU server from an off-campus location, they must connect to FHSU’s VPN (Virtual Private Network) first.

The instructions below are for FHSU's new VPN software solution, GlobalProtect.

Please note: The legacy FHSU VPN will be decommissioned no later than May 29, 2018.

GlobalProtect VPN Installation Instructions (Windows and Mac)

GlobalProtect VPN Installation Instructions (Mobile/Tablets)

Remove old FHSU VPN software

GlobalProtect VPN Installation Instructions (Windows and Mac)

Note:  You must have a TigerNetID to download and use VPN software.

Windows and Mac users: please reboot your computer before installing GlobalProtect. This allows any pending updates to finish installing, which could otherwise interfere with the installation of GlobalProtect.

  1. Open an Internet browser and go to:  https://gpvpn.fhsu.edu.
  2. Login with your TigerNetID username and password.
  3. Download and install the agent that matches your Operating System. (Select Windows 64-bit if you're not sure)
  4. When installation is complete, a grey globe icon will appear in your taskbar. 
    *If on macOS High Sierra 10.13 and higher complete the following additional steps:
    1. Open Apple Menu > System Preferences > Security and Privacy
    2. Click Allow (see screenshot)
  5. Click the grey globe icon.
  6. For portal address, type: gpvpn.fhsu.edu
  7. Click Connect. Enter your TigerNetID username and password.
  8. Accept the certificate if prompted.
  9. Wait for status to change to Connected.

To Connect/Disconnect

  1. Right-click the globe icon in the taskbar.
  2. Click Connect or Disconnect.

GlobalProtect VPN Installation Instructions (Mobile/Tablets)

Note:  You must have a TigerNetID (username and password) to download and use VPN software.

Follow these instructions to set up and begin using the GlobalProtect mobile app.

  1. Download and install the GlobalProtect app on your device. Android: (Google Play) or Apple iOS: (App Store)
  2. Open the GlobalProtect app
  3. For portal address, enter: gpvpn.fhsu.edu
  4. When prompted, enter your TigerNetID username and password.
  5. Wait for status to change to Connected.

To Connect/Disconnect

  1. Open the GlobalProtect app.
  2. Tap Disconnect.

 

*Remove old FHSU VPN software: After successful installation of the GlobalProtect VPN, follow these instructions if you would like to remove the legacy VPN from your computer/device: Remove old FHSU VPN software.

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