Next FHSU Management Development Center workshop to cover customer service


HAYS, Kan. – For employers looking for a way to help their businesses secure a competitive advantage, customer service training for their employees can be part of the answer.

The Management Development Center at Fort Hays State University is offering “First Impressions Matter: A Customer Service Training” in late January as part of the winter workshop series at Fort Hays State University.

The workshop will be from 8:30 a.m. until noon on Wednesday, Jan. 24, in the Pioneer Room of the Memorial Union on the FHSU campus.

This training will assist participants in implementing a service culture within their organization. The workshop will also help develop individual professional and personal aptitudes in the areas of customer service, telephone etiquette, communication/listening, written and email communication.

Dr. Stacey Smith, chair of the Department of Applied Business Studies, and the MDC’s Hannah Hilker will facilitate.

Each person who completes the workshop will receive a completion certificate. The cost is $119. Hays Area Chamber of Commerce members are eligible for a 15-percent discount.

Registration is available online at

To learn more about this workshop or receive discount codes, contact Hannah Hilker, 785-628-4121 or

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