11/18/15 sry local
HAYS, Kan. -- Two Fort Hays State University professors did more than just attend the Allied Academies International Convention in Las Vegas. They presented research and case studies, and one of them, Dr. Carrol Haggard, professor of communication studies, has been doing it since the '90s.

Haggard, along with co-author Dr. Patricia Lapoint, professor of management at McMurry University, Abilene, Texas, presented Part D to the case study "Project Management: Conflict Confronts the Team" to the International Academy of Case Studies.

The case is the fourth in a series that examines the process of project management. Part D explores how a formerly harmonious team can become unsettled by the addition of a disruptive and politically connected new member. Last year, Haggard and Lapoint presented Part C, "Project Management: Crashing the Schedule."

Part D was selected as the top case submitted to the conference, and all four cases are published in the Journal of the International Academy of Case Studies.

Dr. Mike Martin, assistant professor of marketing, presented "Customers' Determination of Service Quality and Satisfaction in a Repair/Return Process: A Quantitative Study" to the Academy of Marketing Studies. The paper has been submitted for publication in the Academy of Marketing Studies Journal.