GOAL THEME 1: Academic Excellence
Foster evidence-based best practices enhanced through reflective practices and professional development.
Goal Theme Chairs: Jeff Briggs, Brad Will
Desired Outcome
- By 2027, at least 65% of all teaching faculty will engage annually in professional development activities that are centralized within TILT and other appropriate institutional units that support best practices in higher education and enhance the student experience
- By 2027, 100% of undergraduate degree programs will have articulated effective, concrete, measurable Program Learning Outcomes.
- By 2027, all FHSU academic programs will complete the program review process.
Leads responsible for implementation:
- Andrew Feldstein, Assistant Provost for Teaching Innovation and Learning Technologies
- Nicole Frank, Director of Professional Development
Implementation team members:
- Faculty Development Committee
- TILT staff
Action Steps:
- Coordinate with the Faculty Development Committee to create and promote multiple opportunities for faculty to engage in professional development activities through TILT and other appropriate institutional outlets throughout the fiscal year.
- Create essential workshops and support systems designed to meet diverse faculty professional development needs.
- Implement a process and system for tracking faculty development participation and engagement on an annual basis.
- Systematically assess—via survey—engagement and perceived relevance of faculty development programming
Desired Outcome Baseline and Benchmarks
% of Faculty Engaged
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Baseline 2024 |
57% of all faculty participate
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Benchmark year 1 2025 |
60% of all faculty participate
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Achievement year 1 |
44% of all faculty participated – Goal not met |
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Benchmark year 2 2026 |
62.5% of all faculty participate
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Achievement Year 2 |
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Benchmark year 3 2027 |
65% of all faculty participate
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Achievement Year 3 |
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FY25 Budget: Monetary resources not required this year.
Lead responsible for implementation:
Director of University Assessment
Implementation team members:
- University Assessment Team and University Learning Assessment Committee
Action Steps:
Implementation team will have met with faculty of programs identified as not yet having full established effective, concrete, and measurable Program Learning Outcomes. Faculty in identified programs will engage the process of revising problematic PLOs with guidance from implementation team. By May 2026, seven more degree programs will have PLOs that are effective, concrete and measurable, achieving the 85% benchmark for the year.
Desired Outcomes Baseline and Benchmarks
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Baseline Year 2024 Outcome 1: 68% of bachelor’s degree programs have established effective, concrete, and measurable Program Learning Outcomes. |
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Benchmark year 1 Outcome 1: 75% of bachelor’s degree programs have effective, concrete, and measurable Program Learning Outcomes. |
Achievement year 1 |
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Benchmark year 2 Outcome 1: 85% of bachelor’s degree programs have established effective, concrete, and measurable Program Learning Outcomes. |
N/A |
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Benchmark year 3 |
N/A |
FY26 Budget: Monetary resources not required this year.
Leads responsible for implementation:
- Angela Pool-Funai, Assistant Provost for Academic Programs
- College Deans
- Department Chairs
Action Steps:
- Program review template completed, plan for data distribution identified, and program review training session(s) conducted, by May 2025.
Desired Outcome Baseline and Benchmarks
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Benchmark year 1 June 30, 2025—Finalize annual program review template to be distributed, AY’21-24 data shared, and initial program review process implemented. |
Year 1 Outcomes
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Benchmark year 2 June 30, 2026— Adding AY’25 data, 100% of all academic programs have reported on multiple elements of the program review process. |
N/A |
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Benchmark year 3 February 15, 2027—Adding AY’26 data, 100% of FHSU academic programs have completed all elements of the program review process. |
N/A |
FY25 Budget: Monetary resources not required this year.
GOAL THEME 2: Student Success
Create opportunities for all students and empower them to identify, evaluate, and achieve their goals while becoming engaged global citizens.
Goal Theme Chairs: Andrew Feldstein, Kathleen Cook, Beth Spencer
Desired Outcome
Improve equitable access for all students by reducing the achievement gaps between different types of students, improving overall persistence by 3%.
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Baseline Year |
59% Persistence |
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Benchmark year 1 |
60% Persistence |
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Benchmark year 2 |
61% Persistence |
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Benchmark year 3 |
62% Persistence |
Benchmarking the Achievement Gap: In year one an Achievement Gap Index was created and benchmarked on AY ’24 data. Comprised of four separate indices:
- Index One- Course Completion and Performance (standard measures)
- Index Two- Learning Outcome Achievements
- Index Three- Course Interaction and Engagement Practices
- Index Four- Support Service Utilization
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Baseline Year (where are we starting from?) |
Achievement Gap Index Score (Results) |
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Benchmark year 1 |
Gap Measures Identified & Benchmarked |
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Benchmark year 2 of FHSU plan |
Confirmed Gaps Applied to Strategies |
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Benchmark year 3 of FHSU plan |
Correlate Persistence with implemented strategies |
Lead responsible for Implementation: Andrew Feldstein
Implementation team members:
- Kristi Mills
- Kathleen Cook
- Magdalene Moy
- Andy Cutright
Implementation Cohort: Advisors, Chairs, Deans, Student Affairs
Action Steps:
- Define and increase awareness of data responsibilities and management:
- How data decisions impact our ability to accomplish our goals
- Domino effect of workarounds
- Best practices awareness campaign
- Enhance Data Collection and Analysis:
- Implement a comprehensive data system to collect and analyze data on critical course metrics.
- Data will include demand, success by modality, bottlenecks, retention and persistence, and course availability and fill rates.
- Identify and Address Barriers:
- Based on data analysis, identify specific barriers faced by online learners.
- Develop Actionable Insights:
- Create actionable plans to improve online course design and delivery based on data analysis and identified barriers.
- Data Evaluation and Continuous Improvement:
- Collect and analyze data on course completion rates, NSSE survey results, advising interactions, and mentoring outcomes.
- Conduct regular reviews to identify areas for improvement and make necessary adjustments.
By the end of year 2 in May 2026, what shows success?
- Enhance data collection and analysis using the four Achievement Gap Indices as structure and reference.
- Identify potential program improvements based on NISS identified challenges of DFW rates, success by modality, and bottleneck. (capture drop rates differentials and Gateway course differentials)
- Better understanding of the wide-ranging impact of good data management including awareness of the readily available student data through Blackboard Ultra. (continue)
- Enlist help and support through faculty senate, OSGA, and SGA
- Create a communication plan to increase awareness of, and strategies to mitigate, the achievement gap
FY26 Budget: The following technology covered in the NISS or Digital Master Plan Budget: Blackboard Illuminate in current BB contract, EAB Navigate in NISS Budget: $0 additional
Lead responsible for implementation: Kathleen Cook
Implementation team members:
- Emily Roth
- TILT GA
- Patti Griffin
- College Deans
- Professional Advisors
Action Steps:
- Enhance Online Learning Environment:
- Promote and Expand Usage of "Online Student Success" orientation (updated)
- Expand opportunities for student-to-faculty and student-to-student interaction
- Refine online 24/7 Blackboard Support with AWS Connect AI integration (updated)
- Proactive and Consistent Advising:
- Expand EAB Navigate appointment scheduling functionality for undergraduate professional advisors.
- Promote EAB Navigate Student app to all undergraduate on-campus and online students. A required assignment will be added to UNIV 101 curriculum.
- Develop and refine the faculty-student mentoring model
By the end of year 2 in May 2026, what shows success?
- Expanded use of "Online Student Success" orientation
- Expanded use of EAB Navigate by advisors and students
- Increase EAB’s Navigate progress report participation.
Desired Outcome Baseline and Benchmarks:
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Baseline Year |
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Benchmark year 1 |
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Benchmark year 2 of FHSU plan |
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Benchmark year 3 of FHSU plan |
Reduce achievement gap between online and F2F students in area of course completion and retention by X%*. |
*This percentage is intentionally blank at this time. Once the baseline has been created for this measure, a specific and realistic percentage will be added.
FY26 Budget:
- Innovative Educators Online Student Success Orientation: funded through current budget line: $0 additional
- Expand on-campus orientation opportunities for specific populations (at risk/first gen): $10,000 through strategic plan
Leads for implementation:
- Magdalene Moy
- Zhongrui Yao
Implementation team members:
- Lisa Bell
- Andy Tinknell
- Bridgette Yaxley
Action Steps:
- Blackboard Ultra support and optimization by TILT
- Support the creation of measurable course learning outcomes: inform decisions about course content, instructional methods, and online learning tools to ensure students are acquiring the intended knowledge and skills.
- Build generative AI app to scale this process. (MentorAI project) supporting the student journey
- Create Course Templates: provide guidance while allowing faculty customization (LOR)
- Promote and assist faculty in creating course activities that promote Moore's model for student interaction
- Implement AI-Assisted Feedback for Faculty: deploy generative AI tools to help faculty provide more timely and comprehensive feedback to all students, enhancing the learning experience and increasing engagement regardless of course modality.
- Develop AI Literacy Program for All Students: create and implement a program to support all students in becoming proficient in using AI responsibly and meaningfully to enhance their learning experience.
- Technology Streamlining: explicit focus and best practices on tools for student engagement built into Blackboard Ultra and Panopto, our new video platform.
- Increase awareness and adoption of Blackboard Ally and ReadSpeaker in compliance with upcoming government regulations regarding accessibility
By end of year 2 in May 2026, what shows success?
- Progress towards 20% increase in student engagement with online courses as evidenced by Blackboard Ultra adoption and the implementation of purposeful opportunities for additional student-to-student and student-to-instructor interactions (continue after benchmark)
- Scaled AI Literacy: Expand from ‘24-’25 participants of 51 students to 900+ students (UNIV courses) and 15 faculty/staff to 45+ actively using institutional AI tools, with documented proficiency improvements
- Technology Streamlining- through meaningful adoption of Panopto as a robust engagement video platform and incorporation of Blackboard Ultra’s native features for increased interaction and engagement proxy (discussion board, announcements, Ally)
Desired Outcome Baseline and Benchmarks
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Baseline Year |
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Benchmark year 1 |
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Benchmark year 2 of FHSU plan |
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Benchmark year 3 of FHSU plan |
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FY25 budget:
| Emergent AI Development | $20,000 |
| MentorAI Project | $40,000 |
Goal Theme Chairs: Joey Linn, Kristin Herl
Desired Outcome
Advance strategic enrollment within the university, resulting in an overall positive ROI over the next three years.
Leads responsible for implementation:
- Kristin Herl
- Kristi Mills
Implementation team members:
- Kelsi Broadway
- Keith Bremer
- Kaley Klaus
- Haley Williams
- Jon Armstrong
- Kristi Mills
- Kristin Herl
The Enrollment Council will:
- Engage each enrollment council member to provide insights into annual targets and justification for how these targets align with market trends and academic capacities.
- Articulate clear strategies to achieve their unit’s respective targets. This plan should include actionable steps and expected outcomes at each stage.
- Implement quarterly reviews and updates on enrollment progress to ensure accountability and adapt strategies as necessary.
Action Steps
- By the end of August 2025, the Enrollment Council to provide Fall, Spring, and Summer 2026 and Fall 2027 projections to ELT.
- The Enrollment Council will provide updates on projections to ELT in early October, January, March, and July.
- By the end of 2025, provide projections and justifications for the FHSU Enrollment Plan.
- By May 2026, submit a formalized Strategic Enrollment Management Plan to ELT.
Strategic Enrollment Management Plan 2025-2028
FY26 budget: Monetary resources not required this year.
Lead responsible for implementation:
Provost and Vice-President for Academic Affairs
Implementation team members:
- Provost and Vice-President for Academic Affairs
- College Deans
- Assistant Provost for Academic Programs and Dean of the Graduate School
- Assistant Provost for Internationalization and Strategic Initiatives
Action Steps:
Develop strategic academic program opportunities to be vetted through the Office of the Provost and Executive Leadership Team for resource allocation.
Process for Developing and Vetting Strategic Academic Program Opportunities
- Identification of Strategic Opportunities:
- Academic Affairs units initiate the identification of new academic program opportunities (i.e. majors, interdisciplinary programs, graduate programs) that align with institutional goals, industry demands, or emerging academic trends.
- Faculty and department chairs collaborate to assess current gaps, strengths, and innovative potential within their academic offerings. This process should include the following elements: demand for and feasibility of the proposed program through data tools available (i.e. Hanover, Gray DI, regional employer input, etc.); resource requirements; and alignment with the institutional mission and goals.
- Deans bring forth ideas to the Office of the Provost:
- After internal review, the refined academic program idea is submitted to the Office of the Provost for further vetting. This submission includes:
- Detailed program description, strategic alignment, and justification for the new program.
- Financial projections and resource requirements.
- Market analysis and competitive positioning.
- After internal review, the refined academic program idea is submitted to the Office of the Provost for further vetting. This submission includes:
- Review by the Office of the Provost:
- The Office of the Provost conducts a thorough evaluation of the proposed program, which could include:
- Academic quality review and alignment with institutional goals.
- Financial viability and long-term sustainability analysis.
- Alignment with available or potential resources (faculty, staff, infrastructure).
- Institutional impact on enrollment, reputation, business, industry and community engagement.
- The Office of the Provost conducts a thorough evaluation of the proposed program, which could include:
- The level of evaluation will depend on the type of program being proposed. A certificate or concentration will have a different type of vetting than a full degree program. Any significant resource needs for new programs will be taken to Executive Leadership Team (ELT). For new program opportunities that do not need significant new resource, those programs will go through the program approval cycles as outlined on the curriculum webpage.
- Consideration of the Executive Leadership Team (ELT) and President:
- After the Office of the Provost’s evaluation, should the program warrant new resource allocations, the proposal will be presented to the Executive Leadership Team (ELT) for high-level consideration, prioritization, and strategic alignment with the institution’s overall goals.
- The ELT discusses the resource allocation strategy, including funding, faculty hiring, technology investments, and any other necessary infrastructure.
- President Mason makes a final decision about new resource allocation.
- Formal Program Approval Process
- If approved to move forward by the President, program proposal is vetted through the appropriate program approval cycles internally and externally. See the curriculum webpage for those processes.
FY26 budget: Monetary resources will be considered as each proposal is received.
Goal Theme Chairs: Wesley Wintch, Dana Cunningham
Desired Outcomes
- Maintain financial health and resources to sustain operations and pursue strategic priorities.
- Increase awareness of and opportunities for staff training and professional development provided by FHSU.
- Maintain and improve the learning and working environments at FHSU.
Leads responsible for implementation:
- Wesley Wintch, Vice President for Finance and Administration
- Nicole Frank, Director of Professional Development
Implementation team members:
- Cameron Shoemaker
- Edie McCracken
- Johnae Robles
- Nicole Frank
Action Steps:
3 staff trainings planned and conducted in year 2 that are targeted in areas of interest and need from the survey conducted. These may target a select group of staff based on role or assignment. Promote usage of Staff Development funds
Desired Outcome Baseline and Benchmarks (e.g. by 2027 at least 45% of all staff will engage in annual professional development activities supporting best practices)
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Baseline Year (2024-25) |
35.9% of staff engaged |
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Benchmark year 1 (2025-26) |
40% engagement |
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Benchmark year 2 (2026-27) |
45% engagement |
FY26 budget: $30,000 for Staff Development funding.
Leads responsible for implementation:
- Wesley Wintch
- Mark Griffin
Implementation team members:
- Wesley Wintch, Vice President for Finance and Administration
- Mark Griffin, Assistant VP for Technology Services and CIO
Action Steps:
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Using the NIST survey data, create a prioritized action list. We will systematically work to implement these recommendations using the list.
Desired Outcome Baseline and Benchmarks:
- By 2027, FHSU will have fully implemented at least 85% of all the NIST assessment recommendation.
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Baseline Year: |
74.6% of recommendations are fully implemented |
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Goal year 2: |
80% fully implemented |
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Goal year 3: |
85% fully implemented |
FY26 budget: $15,000 for NIST Cybersecurity Audit.
Leads responsible for implementation:
- Wesley Wintch
- Dana Cunningham
Implementation team members:
- Wesley Wintch
- Dana Cunningham
- Matt Cook
- Keith Bremer
- Matt Zimmerman
- Blake Weigel
- Kristin Wolf
- Kristal Boxberger
- David Bollig
- Marnie Kohl
Action Steps:
- Develop method/tool for capturing cost and time savings - July-August 2025
- Implement plan to gather efficiency ideas – Sept 2025
- Review efficiency ideas received, vet, and prioritize – Oct 2025
- Rollout implementation plan and begin adoption of ideas – Nov 25 – May 26
- Measure cost savings and time savings gained from implementation of efficiency initiatives – Nov 25 – May 26
Desired Outcome Baseline and Benchmarks:
- By 2027, FHSU will have gathered efficiency ideas and implemented them to create cost and time savings for the University.
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Baseline Year: |
Organizing |
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Goal year 2: |
1% cost savings and time savings gained from implementation of efficiency ideas |
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Goal year 3: |
1% cost savings and time savings gained from implementation of efficiency ideas |
FY26 budget: $75,000 for project related to this strategy.
GOAL THEME 5: Impactful Partnerships
Definition: Cultivate and foster reciprocal partnerships locally, regionally, nationally, and globally that positively impact all stakeholders we serve.
Goal Theme Chairs: Jeni McRay, Andy Cutright
Desired Outcome
- Build a portfolio of Professional & Continuing Education alternative
- Create a sustainable framework for the institutionalization of Leadership for Public Purpose and Community Engagement Carnegie Classifications.
- Diversify academic internationalization efforts.
Leads responsible for Implementation:
- Jeni McRay
- Kaley Klaus
- PCE Steering Group
Implementation team members:
- Kaley Klaus
- PCE Staff
- AIT’s
- Internal Partner Units (e.g. academic departments, TILT, etc.)
- VP Workforce/Econ Development
Action Steps:
- Continue implementing a sustainable business model for Professional and Continuing Education that:
- aligns with the goals of the Strategic Affiliation,
- leverages the work of the FORGE grant-supported position and Consortium,
- supports workforce development needs in all areas where FHSU delivers educational programming,
- creates innovative learning pathways and alternative credentials, and
- meets the needs of existing corporate and industry clients and expands offerings in new modalities and with updated content.
- Develop a 2-year unit level
- Develop a long-term strategy for workforce-forward
- Research the international market (particularly Southeast Asia, China, and Brazil) for offering and scaling microcredentials in an international market.
- Begin phases 1 and 2 of HLC’s Analysis and Planning Tool for Employer and Community- Based Partnerships for an Institution’s Microcredential Strategy, in concert with CLE, Career Services, Affiliations, and Workforce Development partners.
Desired Outcome Baseline and Benchmarks:
By the end of 2027 we will offer an array of alternative credentials and stackable skills-based applied learning pathways to alumni, current, and prospective students that align with workforce and professional development needs of our stakeholders, internal and external, including our affiliated partner institutions and at select international partner locations.
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Benchmark year 1 |
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Benchmark year 2 |
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Benchmark year 3 |
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FY25 budget: Monetary resources not required this year.
Leads responsible for implementation:
- Lori Kniffin
- Experiential Learning Committee
- Andy Cutright
- Jeni McRay
Implementation team members: Academic Council Strategy Group
Action Steps:
- Director of CLE to visit with key stakeholders, guiding them in assessing targeted areas of the rubric including a score and description of the component.
- Director of CLE will compile the rubric scores and descriptions across stakeholders and the Year 1 gap analysis and recommendations and select a final benchmark score for each component of all 5 dimensions accompanied with a rationale from stakeholder discussions.
- Civic Learning & Engagement will select 5 components to increase by one stage on the rubric in collaboration with the appropriate partners (students, faculty, administrators, and/or community partners).
Review the improvement plan, select targeted interventions to prioritize, and identify what collaborators need to be involved.
Desired Outcome Baseline and Benchmarks: Establish benchmark scores across the 5 dimensions of the rubric as determined through a co- creative process with key stakeholders led by CLE.
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Benchmark year 1 |
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Benchmark year 2 |
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Benchmark year 3 |
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FY25 budget: $5,000 for 0.5 FTE Graduate Assistant in Civic Learning and Engagement
Leads responsible for implementation:
- Jeni McRay
- GAISS Directors
Implementation team members:
- GAISS Staff
- Deans having IP Programs
- CAHSS Internationalization Coordinator
- Academic Departments
- Student Engagement
- Student Success
- Identify and grow new programs/partnerships in South America, Africa, and Southeast
- Increase faculty, staff, and student travel/exchanges to and from American University of Phnom Penh and Dakar University of International Studies.
- Study Abroad programs at Alnwick
- Increase the number of students participating in the Global Citizen Leader Program by 25%.
- Reimagine and strengthen co-curricular and global engagement opportunities across campus, which can include: increasing participation rates in ISU; increasing integrated participation in campus events; strengthening career resources for international students and the number of students who participate in OPT and CPT; and collaborating with academic departments and student engagement professionals to incorporate UNSDG content into the curriculum.
All action steps will be driven by a unit-level GAISS Strategic Plan for AY25-26 and AY26-27.
Desired Outcome Baseline and Benchmarks: By 2027, we will increase the number of diversified degree programs offered at international partnership locations and include robust co-curricular opportunities, including student, faculty and staff travel/exchanges and student engagement efforts.
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Benchmarks year 1 |
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Benchmark year 2 |
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Benchmark Year 3 |
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FY26 budget: $10,000 for a 1.0 Graduate Assistant to help develop and enhance co-curricular activities