Telecommunication Services

Telecommunication Services

VoIP Information User Guides Video Tutorials

When prompted, enter your TigerNetID username and password to open or download resources listed on this page. If you have not yet activated your TigerNetID or if you don't know your TigerNetID username and password, see the TigerNetID page to activate or recover your TigerNetID login.

VoIP Information

VoIP Phone Features:

• Desk phones have a touch screen display;
• The mobile app allows you to make calls from your cell phone and have them appear as if they are coming from your office;
• Phones are Bluetooth headset capable;
• Voicemail-to-email;
• Call Jump - the ability to transfer a call from your desk phone to your mobile device and remain on the call; and
• CommPortal - an application that allows you to configure various settings and features for your FHSU Polycom phone extension.

Important Information:

• It is no longer necessary to dial 9 to reach an off-campus number.
• For long distance, dial 1 followed by the area code and number.
• For local off-campus calls, dial the 7-digit phone number (785 area code is optional). View local prefixes (Hays, KS).
• Pressing # after dialing a 4-digit extension or phone number will send the call more quickly.
• Record your personal voicemail greeting to replace the default greeting (see voicemail instructions). VoIP phones have built-in message waiting lights (in the upper right corner).

Speed Dial Requests:

• To request Speed Dials or changes to existing Speed Dials, download (save) and follow the instructions on this PDF form.  For assistance downloading the Speed Dial form, please call TigerTech.
• You will not be notified when your Speed Dials are set up; they will be programmed into the system as soon as possible. After your Speed Dials have been set up, they will automatically display on your phone's screen following an overnight system update.

ALL OTHER Campus Phone Service Requests:

• Employees may submit Campus Phone Services/Telecommunications requests using the Technology Support Request Form.

Pricing:

There are a few circumstances where fees may be incurred by departments (in addition to standard monthly fees).  Additional fees will be charged in the following circumstances only:

• Main departmental offices can install 2 phones on one extension with no additional fees. If more than 2 phones are needed on one extension, the fee is $14 per month, per additional phone.
• Sidecars (or consoles). Departments are charged for sidecars at a rate of $14 per month
• Bluetooth Headsets. Departments should purchase Bluetooth headsets through Central Purchasing. There is no additional monthly fee for Bluetooth headsets. Instructions for setting up and using a Bluetooth headset are located in the Polycom Phone User Guide (see link below).

User Guides

Polycom Transferring Calls Quick Reference Guide (2 pages, provided by Nex-Tech)

Hosted PBX Voicemail Quick Reference Guide (2 pages, provided by Nex-Tech)

How to Reboot an FHSU Polycom Desktop Phone (1 page, provided by FHSU Telecommunication Services)

FHSU CommPortal User Guide (14 pages, provided by FHSU Telecommunication Services)

FHSU CommPortal Call Manager User Guide (6 pages, provided by FHSU Telecommunication Services)

FHSU Cloud Fax User Guide (7 pages, provided by FHSU Telecommunication Services)

Install MaX UC: Desktop Computer* (4 pages, provided by FHSU Telecommunication Services)

Install MaX UC: Smartphone* (4 pages, provided by FHSU Telecommunication Services)

*As of 4/27/20, "Accession Communicator" has transitioned to "MaX UC".  Before installing it, this feature must be activated for your office phone number.  To request this, please submit a ticket at www.fhsu.edu/technology/request-services-employee (select Relationship = Employee, and choose Campus Phone Services/Telecommunications as the Service Type).  Describe the service you need, for example: "Please activate MaX UC for my office phone number, ext. 9999."

Video Tutorials

Announced (attended) Transfer to a Speed Dial (0:34, provided by Nex-Tech)

Unannounced (blind) Transfer to a Speed Dial (0:30, provided by Nex-Tech)

Announced (attended) Transfer to a Dialed Number, Not Speed Dial (0:33, provided by Nex-Tech)

Unannounced (blind) Transfer to a Dialed Number, Not Speed Dial (0:33, provided by Nex-Tech)

Conference Call to OFF-Campus Line (0:42, provided by Nex-Tech)

Conference Call to ON-Campus Line (0:40, provided by Nex-Tech)

Installing Accession Communicator (MaX UC) on a Desktop Computer* (2:42, provided by Nex-Tech)

Accession Communicator (MaX UC) Basics (Desktop)* (11:50, provided by FHSU Technical Training)

Quick Tutorial of How to Use Accession Communicator (MaX UC)* (6:30, provided by Nex-Tech)

*As of 4/27/20, "Accession Communicator" has transitioned to "MaX UC".  Before installing it, this feature must be activated for your office phone number.  To request this, please submit a ticket at www.fhsu.edu/technology/request-services-employee (select Relationship = Employee, and choose Campus Phone Services/Telecommunications as the Service Type).  Describe the service you need, for example: "Please activate MaX UC for my office phone number, ext. 9999."

Cell Phones

Cell Phone State Policy and Contract (PDF)

Nex-Tech Wireless Phones & Accessories

Conference Calls

Zoom

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Zoom offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.

Fort Hays State University has a site license for Zoom, for use by all FHSU faculty and staff! Use this special link in conjunction with your TigerNetID username and password and you are ready to go! https://fhsu.zoom.us/. For FAQ's and more information about how to use Zoom for Audio & Video Conferencing at FHSU visit: https://www.fhsu.edu/Technology/Software-Zoom/

InterCall

Intercall provides an on-demand audio conferencing solution allowing you to initiate a conference call 24/7 without the need to make a reservation or rely on an operator. FHSU employees can sign up for an intercall account by submitting a Campus Phone Services request using the Technology Support Request Form. Conference calls will be billed to the department indicated on the request.

InterCall - Instructions for Conference Calls (PDF)
InterCall User Guide

International Calling

FHSU recommends Pingo for any faculty/ staff arranging international calls from campus telephones. This method has been approved by the Department of Administration and Finance. You may sign up for this service at www.pingo.com.