Outlook Email
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Outlook Email Frequently Asked Questions
What is Office 365?
"Office 365" refers to a subscription plan that includes access to Office applications for FHSU employees and students, plus other productivity services that are enabled over the Internet (cloud services). Desktop versions of Office for personal use (Learn More) are also included in the plan. Office 365 is just the term used to describe the entire plan, which includes the full bundle of the web based applications and services, along with the personal copies of the desktop "Office" software.
How do I access Outlook email?
Before you will be able to access Outlook, you must have already activated your TigerNetID.
Once your TigerNetID has been activated, you will have two ways to access your Outlook email. The Outlook Desktop Client, and Outlook Web App (OWA) through your O365 account.
Outlook Desktop Client
- The Outlook desktop client should already be installed on your computer. You can launch Outlook by clicking the Outlook icon on your desktop.
- If the icon is not on your desktop, you can check to see if it is already installed by going to Start and typing Outlook in the Search box. If Outlook is installed, it will come up in the results of this search.
- If it does not come up, this means Outlook is not yet installed, and you will need to contact TigerTech at 628-3478 for further instructions.
- *Add Outlook desktop icon: If the icon was not already placed on your desktop, you can add it or pin it to your taskbar. To add a desktop shortcut just right click Outlook icon and choose Send To > Desktop (as shortcut), or pin it to your taskbar by choosing "Pin to Taskbar."
- Once the client loads, it will ask for your login credentials. Enter your TigerNetID@fhsu.edu and TigerNetID password.
- For guidance getting started with the Desktop Client, see Basic tasks in Outlook.
Outlook Web App (OWA)
- You can access your email online by logging in to your Office 365 account by going to http://www.outlook.com/fhsu.edu and logging in with your TigerNetID@fhsu.edu email address and TigerNetID password.
- For guidance using OWA, see Getting started in Outlook Web App.
What settings will I need to enter?
You will most likely want to set Outlook as your default mail program. In Outlook go to File > Options > General > and put a check in the box next to "Make Outlook the default program for E-mail, Contacts, and Calendar".
How do I give another person access to my email and calendar?
You can delegate access to your calendar and/or email by following these instructions: Delegating Access in Outlook (PDF)
How do I use Groups, Contact Groups, and Address Lists in Outlook?
Groups are handled differently in Outlook. See the Groups, Contacts, and Lists Guide (PDF) for more information.
Does Outlook have a Stationery feature?
Outlook refers to stationery as Templates.
- Create an email message template
- TIP: If you want to save an edited version of your template, you must use 'Save As', change the file type to Outlook Template, and replace the original copy. If you simply click 'Save', it will be saved in the Drafts folder as a draft email message.
- TIP: In most cases, you do not need to include your signature when creating a template. If your signature is configured to be automatically added to new email messages, it will be automatically included when you send an email using a template.
- Send an email message based on a template
- TIP: For quick access to templates you have created, you can place a shortcut on your desktop that opens the Windows folder where your templates are stored. From this folder, you can simply double-click on a template file to launch it in Outlook. To create a shortcut, start by creating a new email (you can leave it blank), and select File > Save As. Change the Save as type to Outlook Template (*.oft). Next, click on Microsoft in the address bar to go back one folder. In the Microsoft folder, right-click on the Templates folder and select Send to > Desktop (create shortcut).
How do I archive my email in Outlook?
Outlook provides much more storage than Lotus Notes, which makes archiving less of a necessity. However, if you would like to archive your email we will be providing the instructions to do so at a future date.
What are some Outlook tips and tricks?
Outlook Client: Tips and Tricks
- Change the layout and features of your Mail View. Adjust the Message Preview settings, turn on and off Conversation style email, adjust the layout of the Folder Pane/Reading Pane/To-Do Bar/People Pane.
- Use semicolons [;] to separate multiple email addresses. Comma separators are not accepted.
- Your Email Signature must be set up separately for each instance of Outlook (Outlook Web App, Mobile App, and the Outlook Desktop Client). Set your Outlook Desktop signature: File > Options > Mail.
- Use the Automatic Replies feature to notify others when you are 'Out of the Office'. Go to File > Info to set an Automatic Reply.
- Get organized with Categories! Home > Categorize> All Categories.
- To restore a deleted message from the Deleted Items folders, simply drag it back into your Inbox.
- Clutter filters low-priority messages and is enabled by default. If you are missing messages, check the Clutter and Spam folders. To turn off Clutter go to the Outlook Web App: Settings > Options > Mail. (Note: Clutter settings can not be set within the Outlook Client).
- Use email templates to send messages that include information that infrequently changes from message to message. Create an email message template
- Apply stationery or backgrounds to your email messages. Learn More
Outlook Web App: Tips and Tricks
- Change your Outlook Web App default reply option from 'Reply All' to 'Reply'. To make this change open the Outlook web app and go to Settings > Options > Mail > Reply Settings.
- Your Email Signature must be set up separately for each instance of Outlook (Outlook Web App, Mobile App, and the Outlook Desktop Client). Set your Outlook Web App signature: Settings > Options > Layout.
- Use the Automatic Replies feature to notify others when you are 'Out of the Office'. Go to Settings to set an Automatic Reply.
- Get organized with Categories! Mail View > Categories > Manage categories.
- To restore a deleted message from the Deleted Items folders, simply drag it back into your Inbox.
- Clutter filters low-priority messages and is enabled by default. If you are missing messages, check the Clutter and Spam folders. To turn off Clutter go to the Outlook Web App: Settings > Options > Mail. (Note: Clutter settings can not be set within the Outlook Client).
How do I get help with Outlook?
Many help resources are available directly from Microsoft through their online support resources and training center. More importantly, help is already built in to Outlook in both the client and the web app. Just look for the ? icon (located in the top bar on the right), type in your search term, and Outlook will provide you with links to relevant results for many common features and functionalities. Please also take a look at the "Other Resources and Guides" section on this page for even more training materials. If you are unable to find what you need, contact TigerTech for assistance.
Mobile Email Access
How do I set up my tablet and/or mobile device to work with Outlook?
The official Microsoft Outlook app is the only mobile solution supported by Technology Services. The Outlook app is available to download on Android devices through the Google Play Store, and iOS devices through the App Store. Simply search for Outlook, and download and install the app. Outlook email is already supported on Windows phones, and just needs to be configured in email settings. Microsoft provides installation instructions, available below.
When installing the Outlook app Choose Office 365, not Outlook as the account type.
Install Outlook on an Android device
Install Outlook on an iOS device
Install Outlook on a Windows phone
Please be advised, the only email app supported by Technology Services is the official Microsoft Outlook app. If you choose to use a third party app, you do so at your own risk, and support will not be provided.
Office 365 Exchange/Activesync Settings:
Email: TigerNetID@fhsu.edu
Account: TigerNetID@fhsu.edu
Server: outlook.office365.com
IMAP, POP3
Server name: outlook.office365.com
IMAP Port: 993
POP3 Port: 995
Encryption method: SSL
SMTP
Server name: smtp.office365.com
Port: 587
Encrption method: TLS
Other Resources and Guides
Outlook Desktop Client
Outlook Web App (OWA)
Other Guides and Resources
- Outlook Tutorials
- Microsoft Office Training Center (Training for all Microsoft Office products)