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How to Work Remotely

How to Work Remotely

**This page will be updated if new information becomes available.**

If it is necessary for you to work or teach from home or from another off-campus location, this page provides the information you need to get started.  Your TigerNetID  login is required to access some resources.  *Download this page as a PDF

 

FHSU PHONE/VOICEMAIL ACCESS:

In order to access your campus phone remotely you MUST know either your Voicemail PIN or your CommPortal password.

If you know your Voicemail PIN:

  • To Access Your Voicemail from Off Campus:  Call 785-621-1234 > enter your 10-digit work phone number > press # > enter your PIN > press # > follow the voice prompts. 
  • To Forward Your Work Phone to Another Phone: *   Call 785-621-1234 > enter your 10-digit work phone number > press # > enter your PIN > press # > press 4 > 7 > 3 > 1 > enter the 10-digit phone number you want to forward to > press #.
  • To Remove Forwarding from Your Work Phone: *   Call 785-621-1234 > enter your 10-digit work phone number > press # > enter your PIN > press # > press 4 > 7 > 3 > 2.

If you know your CommPortal Password:*

Login to CommPortal at voicemanager.nex-tech.com using your 10-digit work phone number and your CommPortal password.

  • To Access Your Voicemail from Off Campus:
    • To access your voice messages, click on the Messages and Calls tab.
    • To forward your voice messages to your work email:
      • From the CommPortal Home tab, scroll down > click on Message Settings.
      • Check the box next to Forward messages as emails.
      • Click Add an email address > enter your work email address > Add > click Apply.
  • To Forward Your Work Phone to Another Phone: *  From the CommPortal Home tab, under Phone Status / Summary / When I receive a call: Select Forward to > enter the 10-digit phone number you want to forward to > click Apply.
    • To create a CommPortal Rule to answer calls using your cell phone but still receive voice messages on your work phone, see the Call Manager User Guide (Create Rule and Rule Example sections).
  • To Remove Forwarding from Your Work Phone: *  From the CommPortal Home tab, under Phone Status / Summary / When I receive a call: Select Ring my phone or Send to voicemail > click Apply.

* To answer or make calls from your office phone using your computer or personal device (smartphone, tablet, etc), you can install MaX UC (called "Accession Communicator" prior to 4/27/20) on that computer/device or smartphone.  And, this feature will need to be activated for your office phone number.  This will allow you to answer your phone on your computer or device and make calls from your office number, and people will not see your personal cell number (if using your cell phone).  To request to have this feature activated, please submit a ticket at www.fhsu.edu/technology/request-services-employee (select Relationship = Employee, and choose Phone Services (Caller ID, CommPortal, etc) as the Service Type).  Describe the service you need, for example: "Please activate MaX UC for my office phone number, ext. 9999."

If you do NOT know your Voicemail PIN or CommPortal Password: 

Submit a Technology Support ticket (go to www.fhsu.edu/technology/request-services-employee: select Relationship = Employee, and choose Phone Services (Caller ID, CommPortal, etc) as the Service Type).

*WARNING:  Do NOT forward your phone directly by using the buttons on your phone.  This overrides all other forwarding methods and you will have to return to your phone to change or remove forwarding.

For more information about using FHSU Campus Phones Services, see www.fhsu.edu/technology/telecom-services/.

COMPUTER ACCESS:

There are various options for working remotely depending on the equipment you have. 

What kind of computer do you have?

Instructions for working remotely if you have a University-issued laptop:

  • VPN connection will be required for accessing the following:
    • Network shared drives (N drive, U drive)
    • Cascade CMS
    • Lotus Notes
    • Some specialized software (IBM SPSS, ArcGIS, etc.)
    • Some Library databases

    • Install and Connect with FHSU’s VPN:  www.fhsu.edu/tigertech/internet-info-vpn 

  •   VPN access is NOT required to access online applications.  (Blackboard, Workday, OneDrive, O365, etc.)
    • Access your Outlook email, Workday, Workflow, Blackboard, and other FHSU services online using links on the Faculty & Staff Resources page:  www.fhsu.edu/faculty-and-staff/  (Click FACULTY/STAFF at the top of any FHSU web page.)

Instructions for working remotely if you have a University-issued desktop ONLY and have access to a personal computer:

  • Many online applications and software can be accessed without VPN from any computer. 
    • Outlook email
    • OneDrive
    • Office365
    • Blackboard
    • Workday
    • TigerCentral
    • TigerTracks, etc.
    • Access these online applications from any personal computer using links on the Faculty & Staff Resources page:  www.fhsu.edu/faculty-and-staff/  (Click FACULTY/STAFF at the top of any FHSU web page.)
  • In order to do my job, I need access to Network shared drives and/or other special software.
    • To use a personal Windows 10 computer to connect directly to FHSU Drives from off campus, follow these instructions.
    • Access your work desktop computer from home using Remote Desktop (RDP).  RDP can be enabled for you by submitting a ticket at webapps.fhsu.edu/SubmitTechServicesRequest/Default.aspx.  Select  Employee > then  OTHER as the Service Type.

Instructions for working remotely if you have a University-issued desktop ONLY and DO NOT have access to a personal computer:

  • Technology Services has a limited number of laptops available for checkout.
  • To request a laptop submit a ticket at webapps.fhsu.edu/SubmitTechServicesRequest/Default.aspx.  Select  Employee > then  OTHER as the Service Type.
  • *Please keep in mind that  TigerTech  will need some time to issue the laptop and provide setup and training.  Your ticket should be submitted as soon as possible, as  TigerTech  has already begun checking out laptops in preparation for a University closure. 
           

ONLINE SERVICES: 

  • Access your Outlook email, Workday, Workflow, Blackboard, and other FHSU services online using links on the Faculty & Staff Resources page:  www.fhsu.edu/faculty-and-staff/ (Click FACULTY/STAFF at the top of any FHSU web page.)

COMMUNICATION AND COLLABORATION TOOLS: 

ONLINE TEACHING TIPS:

TECHNOLOGY SUPPORT AND TRAINING: 

BEST PRACTICES FOR WORKING REMOTELY:

  • Make sure your computer is running Windows 8.1 or Mac OS Sierra-10.12 or higher.
  • When using public Wi-Fi, always connect to FHSU’s VPN first: www.fhsu.edu/tigertech/internet-info-vpn.
  • Use good Information Security practices: www.fhsu.edu/technology/security/ | Security Fact Sheet
    • Do NOT save work-related files on your personal computer or device. Save all files in your FHSU My Documents folder, FHSU Teams/OneDrive, or in a network share location.
    • NEVER send personally identifiable information (such as SSNs, birthdates, or passwords) via email or text.
  • Use communication options that conserve Internet bandwidth. Video and audio require more resources than email, chat, or screen-sharing.  If conferencing is required, opt for audio instead of video, when appropriate.
  • If you use screen-sharing: Close any content displayed on your screen that you don’t want others to see.
  • If you use audio or video conferencing: Be aware of external noise and know what is within your camera’s view.

Contact TigerTech

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